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Rated 4.2 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 Helpful staff and spacious suite Overall excellent experience. Staff was especially helpful and courteous. Could not adjust temperature control in room. It was never too hot or too cool but the unit ran all night and was rather noisy. Could have used a few more choices of breakfast food, but there was plenty of it and quite good, especially for free! November 13, 2014
Rated 5.0 out of 5.0 by My Home away from Home I love this hotel. I stay appr 125+ nights a year. I don't know why, but you have changed the quality of television. Not only do you not offer the variety I am used to, but the channels that you do have are really awful. I am actually thinking of staying somewhere else because of this. If I did not have such a good relationship with your staff, btw...Who are great and help me with anything I ask for, Ruth, Homney, Keni, Sony , Patricia, Norma. I hope that you review this recent change you have made and at least switch back to what you had previously. There is no Comedy Central, 1 HBO. Do you think about guests who live here 1/3 of the year? What I spend alone should be enough to support better entertainment for your guests. I own a company with 800+ business customers, I wouldn't make such an important downgrade unless I was really in awful financial trouble,let alone make it to squeeze a percent or two out of my bottom line November 9, 2014
Rated 3.0 out of 5.0 by Disappointed with this hotel My husband and I stayed here one night after visiting the area. The hotel had 4 stars so we were hopeful the place would measure up. The check in was easy and the girl at the front desk was extremely helpful and pleasant. The hotel had a smell of orange smelling air freshener which was very strong and bothered our noses with our allergies. We really did not care for that. After checking into our first floor room and starting to get settled the noise from upstairs was crazy. So we went to the desk and asked for a different room. They moved us to the third floor on the end. The third floor smell was awful. And the smell was considerably worse after entering our room. It smelled like air freshener trying to cover up cigarette smell. It really was terrible. But we were tired and we had already changed rooms once and it was late. So we stayed. Put up with the smell, the toilet in the room that was running all night, the bathroom light that was blinking all night, and the picture in the bathroom was broken but still hanging in the bathroom. The last thing mentioned was just a nit but still you pay for a nice room. We feel the hotel needs a makeover and they definitely need to air out the third floor. But, we do always like to end on a good note. The girl at the front desk was very nice and we are sure if we had gone down to her once again she would of done what she could to make us comfortable. We will not stay here again. November 7, 2014
Rated 5.0 out of 5.0 by Great location to visit the Civil War memorial sites Staff was very helpful in making my business trip experience a relaxing one when the work day was over. Cracker Barrel is right across the street. My go-to place when I am not feeling adventuresome to try other nearby restaurant recommendations. Certainly plenty to choose from and many are not chain but authentic ethnic in nature. Enjoy! November 4, 2014
Rated 5.0 out of 5.0 by Highly recommended! This hotel was the nicest Holiday Inn Express I have stayed in! Very clean and great staff! November 2, 2014
Rated 5.0 out of 5.0 by Glad I stopped here I was VERY appreciative of the lady at the front desk. She was very courteous and presented a happy attitude with a smile. She made me feel that she was happy to have me there and that I had made her happy be coming into the hotel. She displayed the same attitude with the trainee that was working with me this week. It was a great end to a very trying day. I will be back with my wife when we travel in this area. October 31, 2014
Rated 2.0 out of 5.0 by Good Value With Several Drawbacks The location was very convenient, and the price was incredibly affordable for the area, but my experience at the hotel was less than optimal. When I arrived, I had to wait for roughly 15 minutes before the girl came back to the desk, and it was clear that she had not been doing anything in the meantime. My room was spacious, but the experience was not much better than my time at the front desk. The AC unit stopped working on the second day of my stay, the air "freshener" in the hallway was overpowering to the point of being nauseating, the ice machine on my floor was not working, and housekeeping came into the room three times without knocking while I was there. Breakfast was good, aside from some very watery orange juice and the complete lack of bananas. October 28, 2014
Rated 5.0 out of 5.0 by Comfort, cleanliness, and service. Good deals to be had. Stayed for the night after the NOVA Brewfest in nearby Bull Run Regional Park. Got a great deal from one of those buy before you know sites. The room was very clean and comfortable. The breakfast was above adequate if not stellar. I interacted with three of the front desk staff, all were extremely friendly and accommodating. The only two complaints I had were noise related. The guests above us sounded like a herd of water buffalo, although they were probably only moving about in a normal fashion. Also, the air conditioner was rattling and loud when it kicked into high gear. Sitting a heavy backpack on top took care of the rattling, but not the sudden noise of it turning up. This is not just this hotel though, I have yet to come across any hotel with sufficiently quiet in-room AC units. Overall, I would definitely stay at this hotel again, but request the top floor. I have been very impressed with the two different Holiday Inn Expresses I have visited in the past year. October 24, 2014
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