Rated 4.5 out of 5 by 311
Rated 2.0 out of 5.0 by russ1818 Attitude of staff and point allocations
Having used the Holiday Inn on several occasions for business trips, I have usually been pleased with the quality of stay. As a regular visitor to the hotels at various locations across the country, I decided to join the point collection loyalty scheme. I recently stayed for 5 nights at the Holiday inn in Manchester Arena and had a somewhat disappointing experience, particularly in terms of customer service and poor attitude expressed by staff with my concern.
Upon departure from the hotel, I approached a member of the reception team to ask how I could collect the loyalty points I had accumilated as part of my stay. I was rudely informed by a member of the reception staff, that I was not eligible to collect the loyalty points as I had booked through a third party, (cheaper) agent. This was not stated on at any point during the booking, or anywhere on the Holiday Inn website that I am aware of. Whilst the matter of loyalty points is somewhat trivial in the grand scale of things, I am left with feelings of utter disappointment with relation to the customer service offered. Such service that is not expected in budget hotels, let alone Holiday Inns. Subsequently I have been discouraged from using the company and I would not recommend this service to colleagues as a result of the customer care received, or more appropriately the lack of it.
Staff appear over-stretched in their duties having to staff the reception, bar and restaurant respectively. Whilst I appreciate costs must be kept to a minimum, this should not be at the sacrifice of customer service.
It is in the interest of the company to attract and retain customers and reward loyalty, something which on this occasion your representatives have failed to do. I trust that this matter will be looked into and dealt with in an appropriate manner and I look forward to hearing your response.
October 14, 2014
Rated 4.0 out of 5.0 by Portiayyf 干净舒适
October 13, 2014
Rated 4.0 out of 5.0 by Red devils on the road very clean room and great shower also very good sleeo
A great location very near shops and then later also very close to restaurants and great nightlife.
October 11, 2014
Rated 4.0 out of 5.0 by Tommo9999 Nice and close to the city center
Good sleep average breakfast but handy for our vist to Manchester city certer
October 11, 2014
Rated 5.0 out of 5.0 by Football friends Breakfast
We expected a "simple breakfast", which fulfilled our needs :-). If only slices of cheese for our bread were there, it would have been "excellent"..!!
So little to improve so much :-)
(sorry for the spelling - I'm Danish)
September 26, 2014
Rated 5.0 out of 5.0 by valski brilliant
very cheerful and welcoming staff on checking in at reception rooms spotlessly clean bed very comfy breakfast good more than adequate no downsides at all in this hotel would highly recomend
September 24, 2014
Rated 4.0 out of 5.0 by osevon Good location, excellent staff
It work better than the apartments in the area if you don't need to cook. The laundry service is the best in town. Breakfast. Its ok but avoid the eggs. Staff are brilliant however
September 23, 2014
Rated 5.0 out of 5.0 by Dorgz 11/09/2014
Our stay was a very good experience. We will definitely stay again in this hotel as our son is now at Manchester Uni. I would recommend the hotel to family and friends. Hopefully will book again soon.
September 16, 2014