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Rated 4.5 out of 5 by 361 reviewers.
Rated 5.0 out of 5.0 by Clean and easy going staff Three of us stayed in a room for a Friday night. The room was clean. The staff were really helpful and accommodating. November 6, 2014
Rated 5.0 out of 5.0 by Great location in the center of Manchester well located for shops, restaurants and entertainment. the price for the room was comparable with other similar hotels. The rooms are comfortable and clean and the staff were friendly and knowledgeable. Overall the hotel was everything I expected. November 5, 2014
Rated 4.0 out of 5.0 by Good Place to stay Stayed for Business and found the room and hotel to be very clean and tidy. The breakfast choices can be improved as some of the food was of poor quality (crossiants and yogurt). For some reason my room was not cleaned a day before my check out as well. Other than that, I found the hotel nice and staff very friendly. November 3, 2014
Rated 4.0 out of 5.0 by Clean and comfortable. Lovely staff Good value. Clean and comfortable. Staff very helpful. Breakfast disappointing and poor layout for self-service, but included free of charge. October 29, 2014
Rated 5.0 out of 5.0 by Short Stay I would use this hotel again, nice and clean, good staff, modern rooms. Quiet at night, good curtains make the room dark. Close to rail links and Phones4u arena. October 28, 2014
Rated 5.0 out of 5.0 by Excellent - highly recommended We enjoyed our stay very much. The hotel is modern & clean, the rooms were comfortable and the staff are really helpful. The hotel location is great - a short walk to both the arena and the city centre. The only slight criticism is that the bar seating area is tiny however, it does share the dining room and the dining tables and chairs can be used, so not a major issue. We will definitely stay again next time we visit Manchester. October 28, 2014
Rated 4.0 out of 5.0 by Convenient Location! Our check in was very efficient and the Receptionist extremely polite and friendly. However, the room for my husband, son and I would have to be the smallest we have ever stayed in. With 3 suitcases, there was no room to move! The room was clean and the Bathroom was lovely and clean with a powerful shower head. The breakfast was average and didn't enjoy the scrambled egg. Didn't like the galley- style set up for breakfast with the tight self serve area, people were just getting in each others way! The free internet was also disappointing, it kept cutting out! The hotel is conveniently located to the Arndale shopping centre and restaurants. The disappointments aren't enough to put us off using this hotel again! October 28, 2014
Rated 4.0 out of 5.0 Good stay We stayed at the Holiday Inn Express Manchester City Centre Arena as we were attending a concert and we would do so again The location, close to the Northern Quarter, was excellent as were the staff We would recommend this hotel and would stay again October 27, 2014
Rated 5.0 out of 5.0 by great sleep Loved the choice of soft or firm pillows! Great sleep nice and quiet and dark and was able to control temperature to my liking. October 26, 2014
Rated 5.0 out of 5.0 by Good location for MEN arena Welcoming staff, room clean and tidy. Comfortable nights sleep and simple breakfast. Good location for our visit to the MEN arena and close to restaurants. Would recommend this hotel and will use again. October 20, 2014
Rated 4.0 out of 5.0 Comfortable Bed - discomfortable breakfast Generally I lived this hotel as it is close of my meeting place. Price are high compare to it should be. Break fast are poor and should have better availability and more variety. October 18, 2014
Rated 5.0 out of 5.0 by High quality at a great price The hotel is well located off the trendy Noma area of Manchester. A quick walk to the Victoria train Station, I was in the middle of everything, yet the room was quiet, comfortable, and clean. October 18, 2014
Rated 2.0 out of 5.0 by Attitude of staff and point allocations Having used the Holiday Inn on several occasions for business trips, I have usually been pleased with the quality of stay. As a regular visitor to the hotels at various locations across the country, I decided to join the point collection loyalty scheme. I recently stayed for 5 nights at the Holiday inn in Manchester Arena and had a somewhat disappointing experience, particularly in terms of customer service and poor attitude expressed by staff with my concern. Upon departure from the hotel, I approached a member of the reception team to ask how I could collect the loyalty points I had accumilated as part of my stay. I was rudely informed by a member of the reception staff, that I was not eligible to collect the loyalty points as I had booked through a third party, (cheaper) agent. This was not stated on at any point during the booking, or anywhere on the Holiday Inn website that I am aware of. Whilst the matter of loyalty points is somewhat trivial in the grand scale of things, I am left with feelings of utter disappointment with relation to the customer service offered. Such service that is not expected in budget hotels, let alone Holiday Inns. Subsequently I have been discouraged from using the company and I would not recommend this service to colleagues as a result of the customer care received, or more appropriately the lack of it. Staff appear over-stretched in their duties having to staff the reception, bar and restaurant respectively. Whilst I appreciate costs must be kept to a minimum, this should not be at the sacrifice of customer service. It is in the interest of the company to attract and retain customers and reward loyalty, something which on this occasion your representatives have failed to do. I trust that this matter will be looked into and dealt with in an appropriate manner and I look forward to hearing your response. October 14, 2014
Rated 4.0 out of 5.0 by 干净舒适 房间很干净,硬件不错,服务人员态度很好。但是房间不提供拖鞋需要自己带,早餐品种一般。位置还不错,步行到piccadilly 大约要15分钟 October 13, 2014
Rated 4.0 out of 5.0 by very clean room and great shower also very good sleeo A great location very near shops and then later also very close to restaurants and great nightlife. October 11, 2014
Rated 4.0 out of 5.0 by Nice and close to the city center Good sleep average breakfast but handy for our vist to Manchester city certer October 11, 2014
Rated 5.0 out of 5.0 by Breakfast We expected a "simple breakfast", which fulfilled our needs :-). If only slices of cheese for our bread were there, it would have been "excellent"..!! So little to improve so much :-) (sorry for the spelling - I'm Danish) September 26, 2014
Rated 5.0 out of 5.0 by brilliant very cheerful and welcoming staff on checking in at reception rooms spotlessly clean bed very comfy breakfast good more than adequate no downsides at all in this hotel would highly recomend September 24, 2014
Rated 4.0 out of 5.0 by Good location, excellent staff It work better than the apartments in the area if you don't need to cook. The laundry service is the best in town. Breakfast. Its ok but avoid the eggs. Staff are brilliant however September 23, 2014
Rated 5.0 out of 5.0 by 11/09/2014 Our stay was a very good experience. We will definitely stay again in this hotel as our son is now at Manchester Uni. I would recommend the hotel to family and friends. Hopefully will book again soon. September 16, 2014
Rated 5.0 out of 5.0 Finding my way around Manchester I didn't know how to find the location of the wedding and staff at reception helped me. They provided me with a map so I could walk as it was not very far away. September 11, 2014
Rated 4.0 out of 5.0 by New(ish) hotel poor breakfast Rooms are new and comfortable but hotel let down by usual Holiday Inn uninspiring breakfast. Cheap ingredients, unpleasant, overly sweet yoghurt etc... No evening meals on site but very reasonable, good quality set menu available next door at the Crowne Plaza. September 9, 2014
Rated 4.0 out of 5.0 by A good HI Express Do not be put off by the entrance way - a squeeze next to the boarding up of the luxury apartments still being built. Staff were welcoming and I appreciate getting room at 11:30 Hotel is well designed with the lifts set away from the rooms. These lifts are also between the neighbouring building works so I did not notice any noise. Room and bathroom was spotless Free wifi was pathetic - to access anything I had to upgrade to high speed which at 4.50 GBP per device for 24 hours is not badly priced more an annoyance. Simple tablet device in reception for ordering a taxi was useful. If you know Manchester then location is convenient for Arndale centre and not far to walk to the Arena (MEN, NYNEX or whatever it is called now). Hidden behind the Crowne Plaza If you do not know Manchester then it is hidden away September 7, 2014
Rated 4.0 out of 5.0 by Great place if your haveing a short stay. staff : when we arrived the staff could not have been more helpful but the staff that where on late at night where not so helpful. Rooms: the only rooms with a good view where on the 8th floor and with the large windows as this floor take you just over the tops of the other buildings. The other rooms had small windows and you would have been looking at the side of a building . Food: not much to choose from but they had all the basic breakfast things, make sure your there early if you want to get a table as the later you leave it the more people are down there. over all , I will be using this hotel again because it is in a very central area with a shopping centre for the day time and the clubs for the night. I would recommend this hotel for people going to Manchester for the night life. September 4, 2014
Rated 5.0 out of 5.0 by Excellent stay Staff could not do enough for us, room was very clean and comfortable, excellent shower, great location September 3, 2014
Rated 4.0 out of 5.0 by the reward points are very confusing i have stayed there for 26 nights in total and all i got is 1000 points and it takes very very long time to show up in my account. I was hoping to use it book another hotel but i can't right now. I'm on business trip and the reason i stayed in this hotel is to earn some points. If i knew i would only get 1000 points, i would not choose this hotel at all. August 26, 2014
Rated 5.0 out of 5.0 by Lovely hotel with excellent staff Had a great stay last weekend, the bedroom and bathroom were lovely and comfortable, very clean and the breakfast was enjoyable too, would recommend this hotel to anyone. August 26, 2014
Rated 5.0 out of 5.0 by Excellent experience I stayed at the hotel for the first time and found my experience perfect, the hotel, room & staff were second to none. The beds were very comfortable, rooms extremely clean as was the rest of the hotel. All staff were extremely helpful especially the breakfast staff who were so accommodating. I will have no hesitation is recommending your hotel to family & friends. Thank you again for helping us to have a great stay. August 25, 2014
Rated 2.0 out of 5.0 by great bed = great sleep great location for downtown Manchester, OK if you are not spending too much time in hotel, nor if you do not eat here. Plenty of restaurants in walking distance and lots of shopping nearby as well. August 25, 2014
Rated 5.0 out of 5.0 Excellent on all aspects. Great hotel . New. Clean. Excellent location in the trendy Northern Quarter. Recommended. August 20, 2014
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