Rated 3.8 out of 5 by 136
Rated 3.0 out of 5.0 by sheriffade Satisfactory for business traveller but I would look elsewhere next time
Location is on the outer edge of the city and not very scenic - but a short drive to the city centre or travel connections.
Hotel room, food and service were all good and to the standard expected for a Holiday Inn.
However the wifi login process was complex and then restricted to a single device. WIFI is a basic need not a privilige and should not require complex registration and restriction to a single device.
I would not stay here with my family due to the wifi device restriction and location / price.
April 15, 2014
Rated 4.0 out of 5.0 by DeVill78 Nice hotel with very helpful staff
The hotel is clean, wifi works better than hotels in general and the staff is very helpful and making the experience of the stay very good. The only thing what could be improved is the menu in the bar. Overall, we are very satisfied with our stay!
April 5, 2014
Rated 4.0 out of 5.0 by Kenmac Good value for money.
Bathroom had faulty light fitting and shower head came off the wall. Staff reacted very well and offered a discount from my restaurant bill which was welcome. I am sure these issues will be sorted.
March 15, 2014
Rated 1.0 out of 5.0 by Maizie Dingy and sadly neglected property
The manager of this hotel should visit the Holiday Inn property at Brent Cross, North London, to see how this hotel should look. The Liverpool Street hotel is depressing and poorly managed. There were dirty rags and cleaning fluid on the coffee stand, and breakfast hardly merited the name. I would never recommend this hotel to anyone.
March 9, 2014
Rated 1.0 out of 5.0 by Kowloon Not comfortable
The temperature in the room was sweltering, with no visible way to control it. So I had to open window despite constant traffic noise as this is on a major arterial road. The very noisy "ice maker" stationed right outside my door was being used until 5am at least - I finally got to sleep around then.
Reception staff forgot to hand me the welcome points voucher, I had to ask for it and even then it was unceremoniously shoved under the door while I was in the room. On the positive side breakfast was LOVELY, and there is a good swimming pool 10mins walk from the hotel. 50% of staff were lovely and friendly, other 50% looked like they would rather be somewhere else.
In future I will ensure I am somewhere else to save them the inconvenience.
March 3, 2014
Rated 4.0 out of 5.0 by obele Comfortable bed and great staff service
The staffs are good, always ready to assist and be helpful.
The front desk staff are fantastic,giving warm welcome and attend to ones queries politely.
The rooms are clean and bed was very comfortable for a nice rest.
Looking forward to staying there soon.
March 1, 2014
Rated 4.0 out of 5.0 by becca123 Great stay in convenient location
Really enjoyed our stay. The staff were friendly and accommodating.The room was what we expected (although perhaps a little bit more attention in the bathroom wouldn't go a miss). Drinks seemed reasonable although food prices were a bit too much for those looking for a cheap stay, we ordered in though and sat in the bar which the staff didnt mind. It was my partners 30th and I rang ahead to request they put a cake in the room and some balloons which was a lovely surprise for him so thanks. Would recommend and would stay again if ever visiting again. As was easy access to old trafford and the main parts of the city. Just 5 mins drive and cheap taxi fares. Thank you.
February 26, 2014
Rated 4.0 out of 5.0 by Emz12 Good stay
When we arrived checkin was quick and efficient. Rooms was good size and clean. The only downside was we spent about 30 mins trying to connect to the internet, only to phone reception to find out we needed a code, would have been more useful to let us know this at checkin. also breakfast times were not told to us. Other thing was some rather noisey cleans outside the room in the morning which did wake us up, Otherwise was a good stay, most staff was helpful and friendly. I would return.
February 21, 2014
Rated 1.0 out of 5.0 by Mishra37 Perfect Hotel
Stayed in this hotel for a business visit. Hotel has an ideal location, friendly staff, good breakfast and dinner, and rooms are clean. Will visit again.
February 16, 2014
Rated 1.0 out of 5.0 by Gardener6 Dirty Linen and does not support Brand
The original room we stayed in was very tired and the location was far from ideal. On going to bed the duvet was clean although the linen on the bed was soiled as bed had not been changed, or the staff had somehow used a creased and very dirty sheet. Front desk management offered to change the sheets, although this raised the question of what else had not been cleaned/changed. We were eventually accepted an upgraded room although this had loose shower fitting, a lampshade which was badly battered and some package holiday brochures to read. Breakfast was average, although the number of tables available was limited due to staff discussing other issues rather than clearing the tables. On returning to our room via the lift two members of staff entered our lift while another held open the lift door and discussed their shift rota whilst we waited. As a Platinium Member there was no recognition. For anyone who has never stayed at this hotel it has low standards and poor customer care.
February 12, 2014
Rated 4.0 out of 5.0 by Sven Good Standard
Nice hotel in strange industrial area - not the place you want to be visiting Manchester. You need to have a car to get into city-center as walking around in the area is not a pelasure.
Nicely decorated rooms and very friendly staff. Rooms to the rear side of the hotel are quiet, street side could be noisy.
No room-upgrade as IHG Platinum Member.
February 9, 2014
Rated 1.0 out of 5.0 by RW1873 Poor
Just ditto other reviewers.
Long wait at bar
Items not available on menu
No upgrade offered
room allocated had somebody else already in it !
Management really need to get this sorted.
February 1, 2014
Rated 4.0 out of 5.0 by Andyk1 Good Location and lovely hotel
Stayed here for a family event. Although the hotel is out of town the free car parking is a huge advantage as your car is safe as the gates are locked at night. About 5 minutes from Deangate (£5/6 in a taxi maybe £10 in the early hours). The Hotel has a lovely comfy bed, a nice clean and functional bathroom. The staff were very friendly and even book a taxi for you. Would certainly stay here again. Many Thanks for a great stay.
January 5, 2014
Rated 3.0 out of 5.0 by Thomas8383 Great Hotel but bad location
Nice facilities for this hotel, with nice and clean room. However the location is pretty bad, with no rail station within 15 min walk.
January 5, 2014
Rated 4.0 out of 5.0 by York987 Good breakfast and good location
Overall we had a really nice stay. The breakfast is great value (£7 I think) and was very nice. The staff were more than helpful and the location was good for heading into Manchester (we spent average 5 pounds in a taxi depending on where in Manchester we were headed). Taxis can be ordered from reception quickly and easily. Free wifi if you want it. Bit of a maze to find your way around but not really an issue!
January 3, 2014
Rated 5.0 out of 5.0 by Paul the engineer lovely hotel and staff
Come to Manchester every two weeks and stay at a well known hotel in city centre but on this occasion I opted for this Hotel and was very pleasantly surprised, lovely staff very comfortable room and facilities, will deffo be staying again and would thoroughly recommend to anyone wanting a budget comfortable hotel :-)
December 28, 2013
Rated 5.0 out of 5.0 by kozetti good customer service, good location
Very good location only few minutes from the city centre. Excellent customer service
December 21, 2013
Rated 1.0 out of 5.0 by SCM65 Disappointing
Having stayed at a number of other in the chain I was disappointed by this site
Didn't help that the room I was given turned out to already be occupied by a startled woman (fortunately fully dressed)
The hotel feels tired, all the corridors creak, my door didn't have a working lock and the heated towel rail had the electric cable cut off it
and the incompetence of the guy on the bar meant we gave up and went to bed as we ran out of patience waiting for drinks
Sadly won't be recommending staying at this one again (which is a shame given its location)
December 17, 2013
Rated 2.0 out of 5.0 by Lex8 Not what I expected
Situation of hotel not impressive. Looks very run down.
Booked two rooms.
No heating in our room on Fri but was not informed of this when checking in. Old electric oil heater supplied which was in a dilapidated condition. Shower pressure awful and bathroom cold.
Bar even ran out of draught beer and staff were at best surly and bored looking.
Children were offered two single rooms, in what turned out to be a noisy corridor, instead of a twin room. Heating was on in this room but rooms were designed for people with mobility problems. No bath and shower useless as water sprayed all over floor in bathroom.
All in all not an enjoyable experience
December 11, 2013
Rated 5.0 out of 5.0 by bees23 good value
had a few issues but were kindly sorted by the GM saying that good hotel and good value
December 10, 2013
Rated 5.0 out of 5.0 by Nikki22 lovely hotel!
Stayed here for 1 night at the end of November. Lovely hotel, very clean! Friendly, approachable staff & great breakfast! Would definitely stay here again.
December 4, 2013
Rated 5.0 out of 5.0 by beckii comfy but a little cold
i think that the hotel room was worth the price i paid for, however, it was a little cold which was offputting. other than this the staff were very nice and knowledgeable/helpful. The room tidy, and clean. i enjoyed my stay here.
November 26, 2013
Rated 2.0 out of 5.0 by Wagga Manchester - West
Having stayed here a few times before - I had had issues previously, but to be fair to the staff, they were sorted, so I decided to keep using them - however this stay will be my last - as (it may just be me) but even when I request rooms away from the central annex wher the lift / stairs are located (very noisy) - I always end up there - and on my last visit, room service delivered more food on the tray than on the plate - when I brought this to the attention of the check out desk - no mention of good will or any element of customer service - I was met with "Oh Ok"
Too many hotels in this area to make me accept apathy -
November 26, 2013
Rated 5.0 out of 5.0 by greenlees Holiday Inn Manchester West
I am a regular visitor to this Manchester Hotel. I was very pleased to see a new restaurant menu when I visited last week. There is a wider choice and the quality and standard is excellent. The breakfast food too has been improved. The hotel staff are professional, efficient and friendly which makes being away from home a bit easier to take.
November 25, 2013
Rated 3.0 out of 5.0 by DPmeeee No heating
Heating not working so room was really cold. No offer of compensation from manager. Had to ask for a heater which was a convection type which dries the air. Room was unlocked when I returned to it one evening after being out all day. Was locked when I left it that morning.
November 23, 2013
Rated 5.0 out of 5.0 by vcx4 Really friendly staff
We were switched here after a problem with our original reservation and were orginally quite cross as we were further from our destination. But, the staff here were just so friendly and helpful that we were pleased that we'd had to change! The hotel itself was new, clean and comfortable and had free wifi access throughout which was great with two kids in tow. The free carpark was an added bonus and the hotel really wasn't far from the city centre. The breakfast was great too and the staff remained friendly even though they were very busy the morning we were there. The only thing I would say is that the food at the restaurant is quite expensive for what you get and the evening we were there, service was very slow, but again with a smile!
November 16, 2013
Rated 3.0 out of 5.0 by TomTan Great Staff >>>Hotel needs a facelift
hotel a bit dated and...Needs a refresh bathroom very mouldy however the staff are great.....quite far from city centre area... Internet Very Very Slow
November 14, 2013
Rated 3.0 out of 5.0 by Louise82 Disturbed nights sleep
We stayed at the hotel due to its close location to the city centre. We were looking forward to a good nights sleep after a very busy day and night. Unfortunately this didn't happen. We were woken many time by people returning from nights out. At 3:30 am our next door neighbours had a row at full volume which sounded like the female guest was being hurt. We then heard hotel staff trying to gain access to the room. At 4am a police car and riot van arrived!!! We heard the police enter the room before they had a lengthy discussion of what had happened right outside our bedroom door. After peace was finally restored and the police had gone, we were unable to sleep particularly well and so had an extremely tired day the following day. Unfortunately what started off as an enjoyable stay ended quite badly!!
November 14, 2013
Rated 2.0 out of 5.0 by Lindylou53 No sleep in room 127 - generator vibrating
We were only there one night but had very little sleep due to constant noise from generator. It shook the room so much our drinking glasses rattled. We reported it on leaving and although they apologised it seems they knew about the problem - hence I will give this hotel a miss next month!
November 6, 2013
Rated 5.0 out of 5.0 by Moog49 Excellent
This Hotel is Excellent as always, and staff service if fab.
November 3, 2013