Rated 4.4 out of 5 by 187
Rated 1.0 out of 5.0 by GXMH Disappointing
There is little point in being an IHG Gold Ambassador when visiting the Holiday Inn Media City UK as you get no recognition on arrival and no apparent benefit of that level of membership. No use of my name throughout the check-in process, couldn't locate my booking despite the fact I handed over my IHG Gold Ambassador card. No welcome statement or eye contact throughout the check-in process. Either the staff don't care or they have little to no training - either way, it's the fault of the managemnt at this establishment. The only reason I would use it again in the future is if I can't get a room in a nearby hotel as it's convenient for work.
March 17, 2014
Rated 5.0 out of 5.0 by Hutchde11 Hotel review
The hotel was wonderful in a great location.would definitely use again.tram outside hotel that takes into manchester.
March 12, 2014
Rated 5.0 out of 5.0 by Feebib Great hotel for Mediacity
Swift check in and helpful staff when our key card initially wouldn't work.
Worth upgrading to the executive level as not a great difference in costs.
March 10, 2014
Rated 5.0 out of 5.0 by Normasb Excellent Hotel
This hotel is excellent , location is great. Food in the hotel was really good.
March 9, 2014
Rated 2.0 out of 5.0 by CBBlue Horrendous Room Service Policy re: breakfast
Having booked a rate inclusive of breakfast, I was horrified to find that not only would I need to pay a tray charge to have it in my room (acceptable) but I would also be charged a 2nd time for my breakfast if I didn't eat it in the restaurant (completely and utterly unacceptable).
I have only ever come across this policy in a hotel once before and, needless to say, I have never stayed there since.
I love this hotel due to its location and style but the policy to charge twice just because I would like breakfast in m room seems utter, utter madness and is very off putting.
March 6, 2014
Rated 5.0 out of 5.0 by Graham53 Excellent Stay
2nd time we've stayed at this hotel and again really enjoyed our stay. The hotel is new, modern and clean and ideally placed for the Salford Quays area. Parking is no problem with discounted parking at the adjacent multi-storey car park.
Special mention must go to the bar and restaurant staff who are just brilliant.
March 1, 2014
Rated 4.0 out of 5.0 by Harrymoon A night in Media City
Thought it was a clean hotel, quiet and modern, tastefully decorated and comfortable. Gym was useful and Hotel was close to tram and small shopping outlet and the Imperial War Museum. A good hotel to stay in Salford but also if you wanted to see Manchester as transport was great. Took us a few minutes to find the place as no signs and also no knowledge of which car park to stay in but they were just minor things.
February 27, 2014
Rated 5.0 out of 5.0 by Marsh54321 Great hotel, great location!
Location is perfect for me. Rooms are comfortable and clean with a good work space too. Breakfast was pleasant and relaxed with a good range of options.
I'll be staying again!
February 24, 2014
Rated 5.0 out of 5.0 by IanMediaCityUK The Best Holiday Inn ( In the UK)
It's a fantastic place to stay with lots of things to see in the area, being MediaCity.
The staff are very friendly and it's a pleasure to stay. I would like to mention Jordon who works on breakfast, what a great guy and Rachael on reception another fantastic person, very helpful and friendly, not to mention the rest of the staff they are also great.
The rooms are very clean and have all amenities.
I would rate the Holiday Inn 5 Star.
February 3, 2014
Rated 5.0 out of 5.0 by IanMediaCityUK A fantastic Holiday Inn
You get a fantastic welcome from reception on your arrival, and will help you what ever your requirements are.
The restaurant and bar staff are also very friendly and are willing to help.
The rooms are exceptional, very clean and have all you need for a great stay.
Highly recommend I would award 5 Star for this establishment.
January 26, 2014
Rated 5.0 out of 5.0 by Lesley 114 Great location and comfortable hotel
The hotel room was very clean and comfortable. However the car park could be better sign posted as there were several people including ourselves driving round a one way system trying to find the car park.
January 16, 2014
Rated 5.0 out of 5.0 by Cathy07 Warm welcome and great staff
The staff at Holiday Inn Media City are truly exceptional. They are welcoming and knowledgable, fully able to deal with a whole range of requests. They show enthusiasm and a real interest in their guests.
The hotel is very clean with comfortable beds and everything you need for your stay is available. The reception, restaurant and bar staff are what makes this hotel so attractive to stay in.
Many thanks to them.
January 8, 2014
Rated 5.0 out of 5.0 by darrenws recommended
Good value,great location.only gripes were sagging bed and having to repeatedly confirm our rate included breakfast.
January 2, 2014
Rated 5.0 out of 5.0 by carolanddavid we will return
xmas gifts off the children. went to see war horse at lowry. the stay at holiday inn added to the lovely eperience. kind, nothing to much trouble, helpful, polite. staff. lovely clean room. food fantastic. going to go back whenever in the area.as good as any 4 star hotel
January 1, 2014
Rated 4.0 out of 5.0 lovely stay in a friendly hotel
Great service and lovely staff. Unfortunately bed was uncomfortable but apart from that we enjoyed it. The automatic charge for moving an item from the minibar in the fridge was annoying because our 1 year old son loved taking things out so that increased our bill a fair bit! As we didnt drink it was like throwing money away!
December 30, 2013
Rated 1.0 out of 5.0 by plod1 over priced
very uncomfortable bed in a very stuffy room with no opening windows. Off-hand and surly reception staff. Over priced and not even a biscuit provided with tea and coffee.
December 21, 2013
Rated 4.0 out of 5.0 by DrRBG Good Sunday value
Good location, good value on Sundays. When the hotel is relatively quiet it is a shame not to use the rooms facing water rather than those facing a building site. Good wifi connection, acceptable breakfast. Wobbly desk in an otherwise well appointed room.
December 20, 2013
Rated 5.0 out of 5.0 by robert998 Media City convinience
I love stopping here, the rooms are always clean, the staff friendly and the atmosphere generated by the close proximity to the BBC is fun.
Summer time sees events outside the front of the adjoining BBC buildings, views from the floors out over the renovated Salford Quays, out towards the Imperial War Museum and Manchester United stadium can be breathtaking in the right sun light or even at night when lit up.
Add to this the staff who are knowledgeable and welcoming and the ability to people watch in the bar, with the occasional celebrity always adds that extra. The nearby Lowry shopping center provides plenty of restaurants and close proximity to the Tram system provides the ability to travel to Manchester center if required.
Parking is a hassle though ... and the area makes it quite pricey too.
December 16, 2013
Rated 4.0 out of 5.0 by Jimby Jim Derby
Nearly perfect stay, the only fault is the parking facilities. Awkward having to park next door in the multi storey, but otherwise perfect for the metro and access to Manchester City centre. The staff were exceptionally helpful when we returned home to find that we had left some clothing behind. We received the items within three days. I highly recommend the hotel and it's staff.
December 5, 2013
Rated 5.0 out of 5.0 by Dolittle Wish my stay was longer!
I only stayed one night, but would happily have stayed longer if I could.
Lovely room, spacious, comfortable, choice of pillows a nice touch, though my view over a rooftop and the BBC building could have been more scenic - not that it mattered much as I was hardly in the room during daylight hours.
Every member of staff I encountered was courteous and helpful with genuine smiles. Such a bonus.
The ONLY thing that marred the experience was the rude awakening provided by the person in an adjoining room who slammed their door so loudly on leaving (at 5.10am) it shook my walls, and was closely followed by someone who may have been using a spacehopper in the room directly above me if the rhythmic thuds on the ceiling were anything to go by!
Other than that though, a great stay, and I'd happily return anytime.
December 4, 2013
Rated 5.0 out of 5.0 by Chelae Good staff service
Stayed here for 1 night we had a lovely big room with fantastic view over the city, I only have two little nigles the bed was very hard and the shower was not very effecient as the water was very slow and not very powerful . But overall a enjoyable stay and would stay again
December 4, 2013
Rated 4.0 out of 5.0 by Simmo1 Great service, nice property
Arrived at the property, check-in was fast and the staff member informative. 2 sets of keys didn't work in the lift (bit frustrating) but on the whole really good experience. Room was very clean, quite big and not a bad view either.
Food however, could have been better very greasy, lukewarm and poorly presented. In fairness at 22:40 at night I still should have complained but could not be bothered as shattered. On check out I flew out the door at 0600 so again my own fault for not complaining whilst in house. All in all a good stay and hopefully the next time a little more care on the food will be taken.
December 4, 2013
Rated 5.0 out of 5.0 by Carolandian Fabulous
This hotel is fantastic! From our arrival in reception until our departure, the staff couldn't have been more helpful. Value for money is unbelievable - thanks!!!!
December 3, 2013
Rated 5.0 out of 5.0 Excellent hotel on the Quays
Excellent hotel. excellent staff and good location on Salford Quays make this hotel a proven place to stay.
December 3, 2013
Rated 4.0 out of 5.0 by Bayer Disappointing check-in
This hotel is ideally situated for my work so I stay here quite regularly.
On this occasion the check in was was dreadful. I arrived fairly late in the evening after a very long working day to be greeting by a receptionist who asked my name several times before asking me to spell it twice! She then proceeded in telling me that there was no booking for me. I had just started scrolling through my phone to find the confirmed booking which had been made a number of weeks before when the check in situation was saved by another receptionist arriving who knew me and promptly found my reservation. The original receptionist then checked me in still treating me like a first time customer. When I asked about the bonus points voucher I was told that the hotel had run out.
The check in experience certainly made this stay memorable, but not in a good way! AND..... The hotel was evacuated early the next morning with no explanation given to date!!
November 30, 2013
Rated 5.0 out of 5.0 by ani66 All round great hotel
Check in was easy. Reception staff very helpful, booked me a taxi for the morning and to the trafford centre. Room very clean, comfortable and quiet. Bathroom clean, lovely fluffy towels and great shower. Amazing views from the 16th floor.
November 27, 2013
Rated 5.0 out of 5.0 by KP1963 Lovely modern hotel
The Holiday Inn, at Media City, was excellent. As a chain that I have used a lot, these hotels can be clean, comfortable and good value - but a little 'samey'.
This hotel, however, is new and the rooms are really well designed, comfortable and feel like a more individual hotel.
I was very impressed and the room was a space I was happy to be in, rather than just somewhere to sleep.
November 25, 2013
Rated 5.0 out of 5.0 by Davesfan7 Great stay
We stayed here for 1 night on 15/11/13 as we were attending a concert in the city. We chose the holiday inn as it was a reasonable price and looked lovely. The room was on the 8th floor, it was spacious and comfortable, complete with all you would need for a good nights stay. If we had to pick one thing to have a little moan about it would be the bed. It wasn't the comfiest and seemed to sink in the middle, we spent most of the night trying to not roll into each other. If you could put the beds from another hotel chain that has Inn in the name, you would have the most perfect place to stay.
November 19, 2013
Rated 3.0 out of 5.0 by ingosixx Customer service slipping
Again no recognition to Gold members
Long wait to check out in the morning, one person at the check-out counter and 6 people waiting to check out - painfull !
November 18, 2013
Rated 3.0 out of 5.0 by ingosixx Service is slipping
Usually very happy with this hotel and staff on the whole are very pleasant and helpful.
However on a recent visit - Jess the staff member on duty at check out had a full blown rant with me in front of other guests.
I questioned why I wasn't offered a rewards voucher this time and she said I wasn't due one due to club status. However when I explained that I was indeed Gold, she would not belive me and would not even check on her system - she was very rude and I don't appreciate her arguing with me in front of other guests.
Front of house probably isn't her best position.
November 15, 2013