Rated 3.8 out of 5 by 136
Rated 3.0 out of 5.0 by morlandmonk An opportunity missed
A really nice hotel, we were upgraded to an executive which was nice and spacious, the staff are lovely and friendly but the place is shambolic!
Even before arrival I was phoned twice by the hotel, the second call to ask if I was willing to downgrade to a standard room (but offering no incentive to do so!).
On arrival we found blood on a towel and hair in the shower to start with. Breakfast was OK but very little of everything, I had the last of the hash browns and orange juice (neither of which were topped up whilst I was there even though it was fairly quiet and there was still an hour of breakfast to go!). Tables were not cleared and plates and cuttlery gradually built up to towering levels on each table.
Then to finish the trip off, when I checked out I was asked if my 'complimentary newspaper' had been given to me, I said no and the receptionist then offered to remove the charge from my bill!! Not my idea of 'complimentary'!!
This is a great hotel if you are heading to the MEN Arena or for Manchester shopping #just 5 minutes drive away#, it is a really nice modern Holiday Inn but it really needs to get it's act together if it does not want to build the wrong sort of reputation. Overall it is an opportunity wasted.
October 30, 2013
Rated 4.0 out of 5.0 by jennyb1921 Nice hotel... but
The bedroom and bathroom were lovely, clean and modern and everything you need. The free internet was awfully slow though and a bit of a waste of time. The hotel is in a strange area, surrounded by industrial type units but that wasn't a problem to me. The car park had plenty of room. The restaurant had a limited menu but the food I ordered was very good and I enjoyed it. The hotel is marketed as a Holiday Inn and because of the breakfast I guess it merits that but the comfort of the public areas make it look more like a Holiday Inn Express. All the same it was ok. I just think the price was a bit steep - especially when Manchester United were playing but I guess that's a case of supply and demand, I would go back again though.
October 27, 2013
Rated 5.0 out of 5.0 by Karol83 Great service but limited menu in restaurant.
Great service friendly staff but restaurant could do with more variety on the menu.
October 17, 2013
Rated 5.0 out of 5.0 by Mann Great Stay
Enjoyed our stay,friendly and helpful staff. Great food. My husband is blind and was thankful for the audio described TV, something rare in hotels. The staff were welcoming to my husbands Guide Dog.
The room was clean,spacious and comfortable. Would definitely stay there again if in Manchester. .
October 15, 2013
Rated 4.0 out of 5.0 by Brugesman1 Great Place to say just off the Beaten Track
I was attending an Event at the Bridgewater Hall and found the hotel a little too far to walk their.
However, Breakfast and evening snake that I purchased was great value. Staff very helpful nice polite and friendly.
Room and bathroom clean.
Would I stay there again yes
October 13, 2013
Rated 5.0 out of 5.0 by Sandjc I felt quite at ease and felt that I got value for money
Had a very enjoyable breakfast with all the comforts. Staff are happy to go out of their way
October 10, 2013
Rated 2.0 out of 5.0 by Toyotaverso A room for the night
I believe the heading captures the essence of this hotel, it is somewhere to sleep and that is about it. For me the location was poor, no restaurants nearby so had to eat there, food was not great and restaurant bland with pretty uncomfortable seating. The whole place just lacked character and atmosphere, sorry. However if you want a bed and room that is clean with parking and not far from Manchester centre well it may well be for you.
October 7, 2013
Rated 5.0 out of 5.0 by Aaron700 Perfect
It was a pleasure to stay here, staff were very friendly and very helpful.
The room was very nice and comfortable, fairly clean and a good night sleep.
When next visiting will return
October 1, 2013
Rated 5.0 out of 5.0 by Moog49 Compliments to the Chef and staff.
Great chef and attentive staff, certainly help make the stay an enjoyable one. Well done, keep up the good work.
September 30, 2013
Rated 3.0 out of 5.0 by Sven Average
Room was very small. Bathroom extremely small. No upgrade for Platinum members possible. Restaurant not as good as it was before, very limited menu. Friendly Restaurant staff.
As the hotel is in the middle of nowhere, they should put more effortin dining options
September 29, 2013
Rated 5.0 out of 5.0 by Moncheeka Great service
Particularly David on reception, he was most helpful!
September 25, 2013
Rated 2.0 out of 5.0 by BT11 Poor food service
I stayed recently and after a long drive wanted a quick meal and then bed. I sat in the restaurant 1 hour awaiting food with no joy - restaurant service is poor which is a shame because the hotel is otherwise good value.
September 24, 2013
Rated 2.0 out of 5.0 by BigDaddyCainer Expensive stay and no rest
The staff on site were polite, friendly and helpful, but the quality of the accommodation and in particular the room I stayed in was great.
Also during the online booking process, there was no mention of an additional cost for breakfast and I found it strange on the second day of my stay I was told that I had not paid for it, even though I had not been questioned the morning before. I had to make 2 bookings as couldn't modify the existing one online, but the second booking I made through the call centre included breakfast? Also, the coach load of tourists that visited the hotel one night, destroyed the breakfast service, the food was not replenished with any speed or sense of urgency - another hungry morning for me!
The room I stayed in was right next to the stairwell which had several extremely creaky floorboards, and was right above the front door and sound insulation was virtually non existent. I heard every footstep, voice and incoming guest that passed! I didn't get a decent nights sleep during the 3 nights that I was there. The fire alarm going off just after midnight due to someone burning a pizza in the kitchen just about finished it off.
To put a positive on this, the hotel is easy to get to at the end of the M602 and parking is easy. The staff were friendly and helpful and in fairness I should have said something when I was there - unfortunately, I was just too tired and wanted to get home.
It's a shame, as I have had good experiences at other Holiday Inn's, but this particular stay was expensive and not at all restful!
September 22, 2013
Rated 5.0 out of 5.0 by mothermeerkat excellent as usual!
Another satisfied stay at the Holiday Inn Manchester West. It always maintains the same high standards and the Staff are always very helpful friendly and professional.
September 5, 2013
Rated 4.0 out of 5.0 by Ohara21 Great Service, Little out of the way
Staff were really friendly and dealt with most issues promptly, didn't really get chance to have the breakfast on any days so no commont there, room itself was nice and comfortable although a set of spare pillows would have been nice to have on hand in the wardrobe rather than going down to the front desk.
For me value was slightly on the expensive side due to the location being frankly rather grim but other than that a great stay, would recommend and stay again.
August 30, 2013
Rated 5.0 out of 5.0 by Skindan Would recommend
Stayed here many times. Staff always helpful and polite.
Donna on reception is a credit to the hotel, polite and bubbly on every stay.
Bring back the welcome hamper. I looked forward to my treat.
August 29, 2013
Rated 5.0 out of 5.0 by iain Totally Caring Hotel
As always great hotel - brilliant friendly staff in all departments
My wife and I always feel at home when we stay
August 24, 2013
Rated 4.0 out of 5.0 Clean, tidy but problems with air-con
The hotel was refurbished not too long ago so it was new, clean and tidy. Comfortable level was low due to problems with adjusting the air con temperature. It was either too hot or too cold as we could not change the temperature in the room, it had to be done remotely. The room became too hot then too cold then too hot again during the night so it wasn't a good night's sleep. Anyhow, the price we paid was quite a bargain.
August 21, 2013
Rated 4.0 out of 5.0 by Caffers82 Just brilliant
We stayed here while we came to see the Robbie Williams concert at the Etihad Stadium.
The room was lovely although we couldn't figure out where the draft was coming through the window even when closed. The Holiday Inn did put on a shuttle bus service to the concert but we chose to walk there. On our return we were soaked to the bone due to the heavy down pour while we were walking back. The room was lovely and warm, there were facilities to be able to get dry in the room i.e. towels and a hair dryer, and the bar was still open so we were able to enjoy and nice drink and a few snacks before we went to sleep.
In the morning we were able to waking up at a decent time as breakfast was being served for a good couple of hours at a reasonable time. They had a good selection of items that were constantly replenished and the main thing was it tasted good and we could go back as many times as we wanted.
After breakfast we didn't have to rush to get out of the hotel as check out was at 12pm instead of the typical 11am time.
Although it did seem far away from the main town etc all in all, this was a very enjoyable stay and we would happily go back again.
August 14, 2013
Rated 3.0 out of 5.0 by Sinbadnpg Romms were good but the servcies were poor
Good room. Internet was a problem and not working which caused me so many problems. was unable to do anything work related which was a big issue for me.
Was made to wait approx 15mins at the reception to get check in. the reception was packed with people waiting with one poor girl doing her best to keep up.
the quality of the restaurant food was poor and the service was slow due to lack of staff. was made to wait approx 20 mins for my desert.
Overall very poor, shame as the place has potential.
August 6, 2013
Rated 5.0 out of 5.0 by Asambhav Good team and great weekend
Love the hotel, good team and good food. The location is perfect. Hotel is near the city center 10 -15 minute walk and is close to many places of interest but secluded enough to be away from the city center noise.
August 3, 2013
Rated 4.0 out of 5.0 by edding One of My Favourites
I always enjoy staying at this hotel and on this occassion I was not disappointed
Upon my arrival I was automatically upgraded at reception and offered free wifi and complimentary snack and water.
Read and learn other IHG hotels this is unfortunately a rare occurrence - RECOGNITION of Platinum status.
My room was just right
I like the lounge and dining room as they are so different nice atmosphere.
However I think the chef must have changed as on previous visits the food has always been good quality for the price. This time the quality of the meal was not good
I had a tuna nicoise and the tuna almost failed to show there was about a third of a small tin lightly spread on top of loads of lettuce and about half a hard boiled egg
Similarly my main course was not up to standard
This apart though this was a good experience.
August 1, 2013
Rated 3.0 out of 5.0 by BigSeg25 The Aircondtioner was leaking water in the room by the door.
Despite a report of water leakage from the Aircondtioner , there was no effort to come check or do something about it.
July 25, 2013
Rated 5.0 out of 5.0 by Jan636 Excellent staff and clean room
Customer care at it's best. Lady on reception when we arrived was so friendly and helpful. Great service from the bar staff and food very nice and a reasonable price.
Rooms very comfortable and clean. Excellent value for money. Taxi cost £5-10 into Manchester.
Free car parking is a bonus.
July 10, 2013
Rated 5.0 out of 5.0 by sam4673 Comfortable bed, very good service
Excellent service, very comfortable beds and delicious breakfast in the morning.
July 4, 2013
Rated 5.0 out of 5.0 by Asambhav Comfortable bed and good food.
After a long day I just wanted to crash and get some sleep. The bed was very relaxing and comfortable and had a great sleep. Before that had a meal in the lounge and it was lovely. Could not have asked for more as I left the hotel. Will definitely come back.
June 29, 2013
Rated 4.0 out of 5.0 by jason666 hard rock jase
comfortable bed and good bar service happy breakfast staff and other hotel staff
June 25, 2013
Rated 4.0 out of 5.0 by markth Good room and good service
Stayed here for 3 days on a course. The staff were excellent, the room was comfortable and air con worked well. Wifi is free and fairly fast I used the restaurant one evening and each day for breakfast the selection was fresh fruit salad, various yogurts, different breads and rolls, bacon, sausages etc - what you would expect and staff were quick to bring tea coffee etc. All in all a good experience and I would stay here again.
June 24, 2013
Rated 5.0 out of 5.0 by Asambhav Hidden Gem In Salford
Lovely hotel, has recently been updated. The team is excellent, nothing is too much for them. Good value for money. Breakfast was excellent and for £7.95 was a steal.
June 23, 2013
Rated 5.0 out of 5.0 by tporky clean and tidy
The staff were pleasant and very helpful,the room clean and the bed comfortable,the overall stay was most enjoyable.
June 22, 2013