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Rated 3.9 out of 5 by 160 reviewers.
Rated 1.0 out of 5.0 by Better off in back of car for sleep! Paid extra £30 as there were 3 of us and I had the sofa bed, now I have a sore back after sleeping on a 4 inch mattress with lovely bars underneath! Doesn't warrant an extra £30 as sleeping in back of car would've been more comfortable and cost effective! Staff were helpful. Room cramped and only good thing was shower! Kettle is out of seventies and takes 10 minutes to boil and the breakfast was pretty average and as an avid Alpen eater I can assure that the "Alpen" was nothing like it and was a cheap alternative. Area is seriously rough but then I suppose can't blame hotel for that! October 16, 2013
Rated 1.0 out of 5.0 Conflicting advice from staff. We needed pet friendly accommodation for 2 nights as we were visiting our son and his fiancée and were looking at various wedding venue's and hotels for guests around the Manchester/Macclesfield areas. Prior to booking this hotel, being responsible dog owners who have travelled all over with our pet dogs and because most hotels or rented accommodation do not allow dogs to be left in rooms unaccompanied, I telephoned the hotel for advice. Firstly if they would allow 2 dogs, I was told yes. Secondly if there were any restrictions both inside of the hotel or the grounds, I was told no restrictions at all. Thirdly, if it was ok to sit in the bar area on an evening with the dogs. Again I was told that would be fine. Based on this information, I booked the hotel. On arrival, I double checked and asked about the breakfast area. The receptionist advised me that the dogs were not allowed in the restaurant but we could have breakfast in the bar area. That was great news. On Saturday morning, we had breakfast in the bar area and all was well. On Saturday evening after being out all day we arrived back at the hotel at 9pm, bought a drink at the bar and sat down. The dogs lay on the floor beside us. We had barely had a sip of our drinks when the duty manager called to us from the reception desk and told us we would have to leave because the dogs were not allowed. I spoke to this gentleman and advised him of the information that had been given to me by his staff prior to booking. His response was that he had to address the pet policy with his staff and it was on the grounds of health and safely and that no where allows dogs into areas where people eat. He also said that if they were small dogs it would not be such a problem. The dogs are Labradors, and very well behaved, one is indeed an ex guide dog. I cannot understand his logic as to why its ok for some dogs to be allowed, but not others. I felt rather humiliated that this gentleman decided to call for our attention from behind the reception desk and did not come to the table to talk to us in private. I also feel that it is the duty of hotel management to ensure that all staff are fully briefed in all aspects of rules and regulations concerning their hotel whether it be about pets or anything else. Had this information been given to me prior to booking, I would have looked at alternative accommodation and would not have stayed in this hotel. We have travelled all over the UK and Europe with our dogs and there are many hotels and pub restaurants who allow people travelling with dogs to sit and enjoy a drink or meal in the bar area. We had actually visited one such place that very lunchtime. October 14, 2013
Rated 5.0 out of 5.0 by My Stay Excellent Hotel with excellent staff. My only wish is please put some plug sockets next to the bed. October 14, 2013
Rated 1.0 out of 5.0 by Awful stay! We were given a room where the staff we smoking below causing the smoke to drift up into our room, to then not be able to have the window open in an extremely clammy night causing distress to both me and my husband! We were then woken by there talking and bashing around! The breakfast was truly awful and no choice but rotten tea and coffee and foul cearel! We have tried to email but they keep failing! Our stay was just totally awful!!! Never staying again!!! October 10, 2013
Rated 4.0 out of 5.0 by Top Class Hotel + Great Service (Highly Recommend) Would just like to compliment the hotel and all its staff, i booked 5 rooms and all occupants were delighted with the overall stay your committed staff are a credit to your business and should be praised for their commitment to make peoples stay as easy as is possible. I will be using this hotel in the future and will be promoting it to others that i know that are looking for a top hotel in Manchester. Just one slight downside although the breakfast is free a bit of bacon/mushrooms wouldnt go a miss. But overall thanks very much for a very pleasant stay. October 9, 2013
Rated 5.0 out of 5.0 by A very enjoyable stay Enjoyed a two night stay here over a weekend...had a very pleasant time and didn't find any fault with the hotel...staff very helpful and pleasant, rooms clean and the breakfast a bonus October 9, 2013
Rated 4.0 out of 5.0 by Business trip The hotel was comfortable and clean. Staff were friendly and helpful. October 8, 2013
Rated 5.0 out of 5.0 by Great Stay We had a great stay. The rooms are very clean and spacious, The breakfast was good and the customer service was excellent. We would recommend this hotel and would definitely stay there again if we are in Manchester. Free car parking was an added bonus. October 7, 2013
Rated 3.0 out of 5.0 by NOT that near the airport! While the room was mostly comfortable, be warned that though the website says it's close to the airport, it is actually 15 miles away! I paid $100 for a round trip cab ride from the airport to the hotel. Very angry about the false advertising. The hotel blamed me for not fully investigating the location, which I suppose is my fault, but the information given made it sound as though the airport was very close. They did not offer any shuttle service either. October 3, 2013
Rated 5.0 out of 5.0 by holiday inn east manchester very nice very helpful staff avoid pub nearby as they shut at 7 hotel is great October 1, 2013
Rated 5.0 out of 5.0 by Very good seevice staff was very helpful when required would definitely stay there again Very good and helpful staff who made our stay very comfortable would definitely stay there again. The room was very comfortable and the location was very easy to get the centre of Manchester for shopping and to Trafford Centre. September 23, 2013
Rated 4.0 out of 5.0 by FEEDBACK ON ROOMS Overall room comfort good, however the lighting in the room is below satisfactory. The rooms could do with better lighting as it helps guests who have come on business and who need to go through reading/work. September 20, 2013
Rated 5.0 out of 5.0 by Recommended Comfortable, inexpensive, convenient and just what we needed before flying away to the sun. Can be busy with coach travellers first thing at breakfast but hey, get up a bit later! Certainly going to consider this location again next year. September 16, 2013
Rated 5.0 out of 5.0 by good location also great service confotabel and clean good and nice staff and for me a good location September 8, 2013
Rated 1.0 out of 5.0 by Cheap stay and clean. It was cheap and clean, that's all I can say! The sofa bed was awful, with a pole down your back, door lock was broken and the room lighting was horrible. Check in staff did what they are paid to do but not very friendly. I stayed at the Derby HI express the night before which was a completely different kettle of fish. I thought there would be some kind of similar standard but obviously not! Having said all this, it was very cheap, clean and there was hot water! August 29, 2013
Rated 5.0 out of 5.0 by great family room we booked into here as it was a great price and the family room as lovely! plenty of space and very comfortable! staff were brilliant and friendly, overall I would definitely recommend this to anyone! August 29, 2013
Rated 5.0 out of 5.0 by Great short break Spent three nights at the Holiday Inn Express, Debdale and as usual we had a great stay. Tidy, clean with attentive, friendly staff ensured a good time was had by all ! August 24, 2013
Rated 4.0 out of 5.0 by Another Good Stay We have used this HIX 4 times over the past few years and have always had a good experience - that's why we return. The price also is competitive. Staff always efficient and even when busy are very good. The location may bot suite everyone and is a bit out of town. OK if you have transport or Taxi if only staying a few days. Clean & Tidy...Will be back August 20, 2013
Rated 4.0 out of 5.0 by nice hotel terrible location The hotel lived up to expectations and was clean, comfortable and good value but as usual the "new" style breakfast is poor. Very cheap sausages, poor scrambled egg. Unfortunately the hotel is in a poor area of town which did not feel a comfortable place to be. August 17, 2013
Rated 4.0 out of 5.0 by I love the hotel and the location is awesome perfect location. Even though the wifi was free unfortunately I had problem with internet connection . Otherwise everything else was to my satisfaction. August 16, 2013
Rated 3.0 out of 5.0 by Good location Good welcome on arrival. lots of free parking. Plenty of places close by for a drink and food. Good location with the bus 5 minutes walk outside £4 all day ticket. Room was okay lovely hot shower. Breakfast okay scrambled eggs, beans, cheap sausages, fruit, yogurt and plenty of pastries. The only downside was the mattress my wife and I kept meeting in the middle and a few springs popping through. As I like firm mattresses I would not want to stay for more than 2 days which is how long I stayed. But for the price,location and good staff it is okay. August 16, 2013
Rated 4.0 out of 5.0 by good to bad the stay started off well, check in was easy and the staff were very friendly, the room was ideal for what we wanted, but after a few drinks and something to eat it was time for bed, next minute we were woken by the fire alarm in the room, the staff knocked on the doors and evacuated us all to the car park this was gone 2am.. after the police and fire brigade did there thing we were let back into the hotel at roughly 3-30 am by which time I was wide awake, couldn't sleep so consequently when I did nod off it was a cat nap, which led to us being late to set off for my friends wedding in Cumbria, I was shattered all day, but without putting any blame on the staff or hotel it was a pleasant enough stay and would sta there again July 27, 2013
Rated 4.0 out of 5.0 by Clean hotel, friendly staff I stayed there with my husband and young son. Room nice and clean with friendly staff. Hotel was very busy but rooms well insulated so didnt hear too much outside noise. Only two minor issues to point out for consideration 1. Weather was really hot and rooms didnt have air conditioning so difficult to sleep at night even with window open. 2. Sofa bed for my son was perfect for him but wouldnt be too comfortable for an older child (teenager) or third adult. Overall everything was fine and would definately stay again, July 21, 2013
Rated 5.0 out of 5.0 by Like the newly redecorated rooms Had a great stay. Room was nice and fresh. Good food offering and some outside space to enjoy the hot weather. July 18, 2013
Rated 4.0 out of 5.0 by A good choice for an overnight stay No real complaints, rather niggles. Our Sat Nav tried to take us to the wrong side of the Park where the hotel is situated, but with no through road. That overcome, we were quickly and efficiently checked in. Sadly the room, on one of the hottest days of the year so far ,was not air-conditioned and without some assistance from the friendly manager, we could not open the window. Breakfast was adequate without going OTT. Overall very good value for money. July 13, 2013
Rated 4.0 out of 5.0 by Fair location but good service Located in Goton a little bit far from city center but staffs there are really nice. Good for relax July 11, 2013
Rated 1.0 out of 5.0 by first time stay and last. Carpet stains, marks all over the wall, mould in the bathroom and toilet not clean on arrival. Sorry to say, but that's the truth. Not my best HI experience by far. July 10, 2013
Rated 4.0 out of 5.0 by Good choice Picked this HIE due to its location to MCFC. Found the staff very pleasant and helpful. The room was as you would expect from this brand,clean and comfortable. Only issue was with my sat nav location, as it guided us to the rear of the location with no access. Breakfast was again good. Overall a good experience. July 8, 2013
Rated 4.0 out of 5.0 by What a wonder Stayed in many hotels all over the world from 3* to 5*+ but this is the first time ever we have heard a member of staff state to two dining party's when items were not available "well it is the end of the month" ???. As we were not eating here all other aspects were spot on for this our second June visit and we will be back June 28th 2014. July 5, 2013
Rated 5.0 out of 5.0 by Comfortable Stay We stayed on Friday 21st June due to the proximity to the Etihad Stadium to see the Robbie Williams concert. The hotel was full to capacity and the staff were really friendly and helpful even though they were extremely busy. We had a family room with a double bed for myself and my husband. There was also a large double bed settee for the teenage girls. The room and hotel was extremely clean and could not fault it. We would defiantly stay here again if we ever visited the Etihad Stadium. June 28, 2013
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