Rated 4.0 out of 5.0 by donbilton Room fitted just what we wanted and where we needed to be.
Hotel was clean, good value in the place that we needed to be for a further journey and also a rest after the first of the two times we stayed with you. 26/03/13 and 25/04/13. We will almost certainly use your hotel if and when we visit UK next year from our home here in Thailand
May 17, 2013
Rated 5.0 out of 5.0 by Sue37 Great service, great place to stay
Stayed one night, after a concert at Bridgewater Hall. Staff on Reception very welcoming and helpful - problem with TV remote sorted within minutes. Comfortable room, good heating/air con, choice of pillows, good bathroom. Hotel pretty busy, to judge by people down for breakfast, but no noise overnight. Excellent breakfast. Will definitely stay here again.
May 3, 2013
Rated 5.0 out of 5.0 by Tatslouk6 Excellent Stay
Excellent stay ideal for theatre and gig trips and Manchester City centre friendly staff
May 2, 2013
Rated 4.0 out of 5.0 by AudreyJJ Comfortable & ideal location
Enjoyed my stay here very much, a few pubs & eating places on your doorstep & O2 Academy a 10 min walk away.
April 28, 2013
Rated 5.0 out of 5.0 by Dow123445 New Years party
This hotel was very basic and comfortable. We were there to celebrate New Year's Eve and had two rooms with people. With a little furniture arrangement there was plenty of space in the rooms for us to have a couple of pre drinks and the staff were more than happy to provide us with some extra glasses. Security was good as a key card is needed to use the lift. Just round the corner from the main train station and a short taxi or London walk from the main clubs and pubs of the city centre.
Breakfast was nothing to shout about but it was helpful with the bad hang overs for those of us who made it!
April 20, 2013
Rated 4.0 out of 5.0 by leedsutd great location and comfortable bed
easy to get to being a 2 min walk from oxford road train station, 5 mins walk from the tram and with a free city centre bus which stops outside. the bus also makes it easy to explore the city shops. within walking distance of the palace theatre, the art gallery and china town.
the hotel itself is pretty much what you would expect from a Holiday Inn express. the room was clean, quiet and a really comfortable bed.
And the palace theatre is just 2 mins away.
April 11, 2013
Rated 1.0 out of 5.0 by ConstantTraveler2010 Definitely won't stay here again
I stayed here for 3 nights because I had business at the University of Manchester, which is within easy walking distance of the hotel. I stay in a lot of hotels over the course of a year and would definitely not stay in this one on future trips to Manchester.
It took three people to check me in. The staff was not very professional, and they were too busy joking around with each other to pay much attention to me as I was checking in. I am a Priority Club Gold member, and this was never acknowledged during my stay. I was not seeking any special privileges, but normally I am at least greeted using my name when I check in to a Holiday Inn property. I called down to the desk for a couple of reasons over the course of my stay and the staff were generally rude and unhelpful, as if I was interrupting some much more important thing that they were doing. I asked for directions to the Manchester Museum (less than 15 minute walk from the hotel, and one of the few family-friendly venues in the immediate area), and the gentleman on the counter had no idea where it was, although another of his colleagues eventually came to his rescue and even found a map to give me with the location marked on it. When I checked out, I had a very early flight, so had to leave the hotel before 6 am. There was nobody at the desk because they were all having their breakfast in the kitchen, I had to call out 3 times before anybody wandered out of the kitchen and even then I was informed that they were in the middle of their breakfast. My mistake for thinking the guest should have priority over the staff's breakfast!
The room was freezing. Despite having the heat set to the highest level and greatest fan speed, the room did not warm up after several hours. When I called down to request another blanket, I was informed that the heat had to be switched on at the front desk. They did so, but the room never did warm up. Unless you stood approximately two and one-half feet from the heat fan (which was above the room door), it was impossible to feel any heat at all. I slept in pajamas, socks and a sweatshirt and needed two layers of clothes when sitting around the room at any time. The only way to get hot water in the bathroom basin was to flush the toilet, otherwise the water was lukewarm at best. The wall-mounted desk lamp did not work, even when the bulb was changed and I had to request that the staff find me some sort of alternative lighting so that it was possible to work at the desk - it was very dark without a light. They did manage to find a floor lamp for me.
The room was not very clean. There were spots on the pillowcases and sheets, the sofa and nearly every surface in the room (including the shelf above the tea kettle) were dusty, there were stains on the sofa and desk chair, and the carpet was badly stained - it had clearly not been shampooed in a very long time (if ever). There was a very unpleasant mildew smell from the shower drain and the toilet water. The first time I pulled on the shower door, the handle came off. At least they managed to repair that the same day! I encountered the cleaner one day because I needed to keep working my room for the day. I only wanted her to clean the bathroom and make the bed, but she did not understand enough English to do as I had requested. The bed was simply not made properly one other day - the duvet was left untucked and the sheet was lumpy.
The general amenities were poor. I do not generally object to the single container in the shower or by the sink that is supposed to act as shampoo and body wash or hand soap, but the quality of the product was very poor. I was truly annoyed by the use of paper facecloths. I have never seen that in a hotel before (even the budget hotels I have stayed in in the past). I cannot believe that cleaning facecloths as part of the laundry would cost more or be more wasteful than the paper facecloths that were useless in the shower. Although breakfast was free, the food quality was not good. Even at 7 am, the bread was stale, the scrambled eggs very runny and there were limited choices overall.
There is no restaurant in the neighborhood, so you have to go out to find meals. There is not much selection for places to eat in the immediate area, and I didn't feel very comfortable wandering around the area after dark. The hotel is just around the corner from Manchester's Oxford Road rail station, which might be a benefit if you are arriving at this station.
Overall, I thought this was a poor quality hotel, even for budget accommodation. In particular, I was rather annoyed by the customer service of the front desk staff, and the shocking lack of climate control in the room. I have at least one more trip to Manchester scheduled in a few weeks, and I will be booking into a competing hotel just up the road, I think, rather than attempting to stay at this hotel again. I certainly would not pay to stay at this particular hotel, and I would not recommend it.
April 10, 2013
Rated 5.0 out of 5.0 by Willytheimp Enjoyed our stay
Stayed two nights, staff very helpful and friendly.
The hotel is located near everything Manchester has to offer, would stay again.
April 7, 2013