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Rated 4.0 out of 5 by 210 reviewers.
Rated 4.0 out of 5.0 by Good Location Excellent location. Breakfast fair (can't believe they don't do Bacon) and staff seemed very reluctant to clear tables, while the manager acted liked Basil Fawlty when a customer turned up the toast machine, setting off the alarms in the back office. But overall it does what it says on the wrapper and I would happily stay here again. I liked the a touch of the gent in the lobby checking you were a guest and keeping out undesirables. Made me feel secure. June 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good service Family room, where small for two kids and two parents. But the room was nice with all the comfort needed. Staff were friendly to chat too them. Morning breakfast was good and staff were committed to make the customers time enjoyable. Overall my stay in the hotel has been lovely and I am committed to get back again to the Holiday Inn. Thanks June 17, 2014
Rated 5.0 out of 5.0 by Great staff Had a great stay. Only quibble is the supply of coffee and sweeteners in the room. If you want more than one cup of coffee per day you have to go to reception to ask for more, and sweeteners were not replaced, sugar was left instead. but apart from that, no complaints at all. June 17, 2014
Rated 5.0 out of 5.0 by Great service Absolutely amazing service. Staff were very quick with checking in and checking out. When I requested for an iron, the item was delivered to us within minutes with a smile. Room definitely beat my expectations and security were very good during evening periods. I would definitely return to this hotel June 16, 2014
Rated 4.0 out of 5.0 by Good for a short visit to Manchester This was a business trip, for one night only. The location was excellent, although the secure car park was away from the hotel June 16, 2014
Rated 5.0 out of 5.0 by Cheerful, modern and well-located I enjoyed pretty much everything about this bright new hotel. Although it's in the heart of town (with a handy little Sainsbury's and the Cornerhouse cinema a minute's walk away), it was quiet and peaceful at night. Great choice of TV and radio channels, roomy shower, everything clean and modern. Surprisingly good buffet breakfast: croissants, many types of beverage, fruit and even egg and so forth if required. Cheerful and helpful receptionist. Comfy bed. Roomy shower that I could work out how to use despite not having a degree in water engineering. Sensible price. And of course one of the best cities in the world just outside. Yes... everything. June 13, 2014
Rated 1.0 out of 5.0 by Schlechter Service An unserem Aufenthalt war vieles schlecht. Das Frühstück war eine Katastrophe und der Service am Empfang absolut miserabel. Ich würde die Leute mal etwas in Bezug auf Freundlichkeit und gute Aussprache trainieren. So kann das Hotel nicht laufen... June 12, 2014
Rated 4.0 out of 5.0 by Great service The staff were friendly, it was central to where we wanted to be and we have stayed here before. Found the lighting in the the room to be a little poor well my partner did. June 12, 2014
Rated 5.0 out of 5.0 by Excellent hotel Once again another enjoyable stay at a Holiday Inn Express hotel. Easy to find, very clean in all areas, welcoming friendly staff, child friendly, comfortable beds & lovely breakfasts. Will be booking with Holiday Inn again in August. June 11, 2014
Rated 4.0 out of 5.0 by Excellent service from staff This was my first stay here and I found the help and service from the moment I booked my room, until I checked out excellent. nothing is a bother to the staff, everybody is extremely helpful, making my stay very enjoyable. The location of the hotel is excellent, though on the negative side there was some noise from a pub next door in the early hours. no complaints other than this. June 10, 2014
Rated 4.0 out of 5.0 by Excellent customer service Excellent customer service from all members of staff particularly the desk staff and the staff members who greet you at the main door. They couldn't be more helpful. I spent a few days staying at the hotel on my own and felt safe and relaxed in the hotel. The duty manager was extremely helpful when I had issues with noise in my room. The only downfall to this hotel stay was the breakfast. The eggs were clearly powdered/liquid and there were no bacon/ mushrooms. It's a treat to get a cooked breakfast when away and even resorted to macdonalds one morning. Other than that I can't complain. I only wish other hotels had such friendly staff. June 9, 2014
Rated 5.0 out of 5.0 by Best Weekend in years. We booked this hotel a few months in advance. I had read the reviews and was really looking forward to staying. We were not disappointed at all. The price was very competitive, checking in was easy, all the staff could not do enough for you from checking in to checking out. The room was pretty spacious with a tv, 2 twin beds and a beautiful large shower. We were recommended to a brilliant Chinese buffet for tea, TOPS, short walking distance round corner. We came back, watched films and had a great night sleep, shattered from all our shopping. We were a little distance away from the main shops, but this was no bother. Breakfast was wonderful, lots of variety and lovely staff to assist. Check out was just as good. Thank you to all the staff who looked after us. Best weekend in Years. June 6, 2014
Rated 4.0 out of 5.0 Friendly, clean hotel Took a weekend break with partner and two children. Staff could not have been more helpfull in arranging two adjacent rooms for us. Room was clean and tidy, choice of soft or firm pillows and the normal facilities were all there. Breakfast experience a bit of a disappointment. Very busy with a queue waiting for tables when we got there, with staff clearly harrassed by the situation. Queue continued to grow whilst we were having our food until eventually it stretched back into the reception area. This puts guests at the tables under pressure to eat up quickly and go. Not a relaxing atmosphere. Food very average, dried up warm sausages, curious looking scrambled egg and the usual par-baked rolls and croissants. So if you want a good breakfast pop down the road for a full English. Hotel is well located for city centre, all sights within walking distance. Car parking is at reduced cost through a deal with a car park across the street. This is not a secure park though, and the reduced charge was £7.00 for the weekend. We found a more secure park just down the road for £6.00 for 48 hours, so worthwhile having a look around. All-in-all a good weekend, just tempered a bit by the poor breakfast experience but recommended for a weekend break. June 5, 2014
Rated 4.0 out of 5.0 by good thank you graham for going the extra mile, when the rest wernt bothered, cheers June 4, 2014
Rated 3.0 out of 5.0 by Payment problems My overall stay was good but on returning home I discovered that they had taken my payment twice due to me giving them my card details on checking in and paying cash when I checked out! After being told the money would be back in my account 3 working days after (today) it is still not there. I was not told that any payment would be taken off my card even if it is a floating payment to be returned, it has left me out of pocket and unable to pay a couple of bills when they were due. The bank has advised me that it may take 5 working days and if it's not returned then I shall be taking it further and seeking some form of compensation for my inconvenience. June 4, 2014
Rated 4.0 out of 5.0 by Great customer service and comfortable bed Young gentleman who greeted myself and 10 year old daughter was exceptionally helpful! Recommended an excellent restaurant within 50 metres of the hotel and provided directions around Manchester. All this within 3 minutes of our arrival! Room was very clean, and my daughter was rather impressed with the mood lighting in the bathroom! I would most definitely recommend this hotel, however if I had one issue it would be the breakfast area. Just not big enough!!! June 3, 2014
Rated 4.0 out of 5.0 by Comfortable and value for money Stayed overnight due to 1D concert. Convenient location. Staff helpful and friendly. Room comfortable but needed dusting! Sofabed not very comfortable. Breakfast nice bonus. Will stay again, but not using sofabed!! June 3, 2014
Rated 5.0 out of 5.0 by Great Accommodation The welcome from staff was very friendly and we were too early to check-in but they stored our luggage while we went to the rugby. The rooms were clean and bed very comfortable. Furnished with up to date items and good space to use desk, sofa or bed. Shame the beds are double rather than kingsize Breakfast is perfectly acceptable, just slow to queue at peek times. No bacon, just sausage, scrambled egg etc. Lovely Croissants! It's a shame how much they increase the prices (double) because there is an event on. June 3, 2014
Rated 2.0 out of 5.0 by Far too noisy We asked for a quiet high room and even though on the 7th floor the noise from the trains, all through the night, + the students on a night out and motorbikes revving at the traffic lights at the front of the hotel our experience was awful. There is no way I could honestly recommend this hotel to anyone. June 1, 2014
Rated 5.0 out of 5.0 by Great Location and excellent service I have used this hotel several times now when in Manchester on business. It is a great loacation for the city centre and railway station. Efficient and friendly staff and very comfortable rooms. The only negative comment is that using the hotel for business trips a trouser press in the bedroom would be an advantage. Other than that no gripes at all. June 1, 2014
Rated 5.0 out of 5.0 by Good service, good room, good hotel I was in Manchester for an overnight business trip. This hotel ticked all the boxes. I will certainly stay there again. May 31, 2014
Rated 2.0 out of 5.0 by Not worth it I stayed here the first time few weeks ago and my deposit was not fully given which was my fault for not checkin I realised when I got back to London that the lady who served me only have me thirty pounds instead of fifty in a while envelope, anyhow we gave it another try and the experience was awful, there was costant noise coming from the heating system the room was over crowded lighting was poor and staff would get the hump if u are in and out late at night Because they have to remove themseleves from there chair next to the door and press the buzzer, breakfast is wack!! Starbucks across it was, room service knocking on door even tough sign was outside and we were staying another night so got woken up!! Over all I have this hotel a second chance and would not recommend it, the parking is a few roads away which in rain is far enough to get soaked and is 8 quid for a night with hotel discount total rip off as other car parks are cheaper dont even bother waste f time and also an awful sewage smell May 28, 2014
Rated 5.0 out of 5.0 by great booked to go to a gig on oxford road,hotel in perfect location,staff excellent really friendly and helpful,excellent value for money,really clean room,good shower and breakfast facilities,would definitely stay again May 26, 2014
Rated 4.0 out of 5.0 by Good location This HIExpress is well located; next to Oxford Road station and with plenty of buses going either to Piccadilly Gardens or Albert Square. It's also a short walk into the centre or to places like the Bridgewater Hall. The facilities are the same as any other HIExpress and include a (limited) breakfast. Yes, the breakfast room is smallish, but if you time your visit there, then there are plenty of tables and the food is refreshed regularly. The rooms are as one would expect and the bed is comfortable. The room I had unfortunately had a problem with water pipes continually filling, but if I shut the bathroom door I could hardly hear it. Free wi-fi is also good. The real problem with this hotel is that it is used by groups coming the Manchester for weekends, sporting fixtures etc & they are not too cognisant of others nearby. For example, on Sunday morning at 7.15am I had to open my door to ask 2 somewhat large men to stop talking so loudly outside my room. The front desk staff were great on arrival; on departure had to wait for someone to be there. It is good though that one can leave luggage to collect later after meetings etc May 26, 2014
Rated 5.0 out of 5.0 by Quick visit Given it's in the city centre it worked great and was great value just the job for a quick overnight on business Well done. May 23, 2014
Rated 3.0 out of 5.0 by Too hot and busy breakfast Stayed 2 nights only 2 faults for my wife and I,no windows to open and air con unit didn't do enough to cool our room down enuff so was too hot and too stuffy.breakfast room is too small,joined the queue and had to wait for a table(didn't want to take back to my room as room too hot) other than that ok ;) May 22, 2014
Rated 5.0 out of 5.0 by Convenient, good value and friendly staff Having arrived at the hotel to check in quite late after a long day of business, I was particularly impressed by the welcome and treatment I received at check in and whilst winding down for the day in the bar. The duty manager Will and his colleague Rik were extremely personable, friendly and attentive to my needs, making my first and lasting impression of Holiday Inn Express Manchester City Centre extremely positive. Having arrived at my room I was also satisfied by the comfort and cleanliness of my room and found my stay extremely good value for money. April 30, 2014
Rated 3.0 out of 5.0 by Room Condition Upon entering the room we noticed a strong damp smell. We dismissed this after settling in but later realised what could have caused this smell. Whilst using the shower we noticed that the water was not properly draining away thus flooding the entire bathroom. To clear the water we had to use towels to dry the floor. This was mentioned to the staff as we felt that this could lead to a dangerous situation arising. Apart from this the stay was enjoyable and will consider using Holiday Inn for future trips as we have used them in the past . April 7, 2014
Rated 4.0 out of 5.0 by Break away lovely room bed a little to soft Nice location,good service ,easy to access,ideal for big match weekends.traveled with my wife and 12 year old son and we had a great time,match shopping socialising etc April 3, 2014
Rated 3.0 out of 5.0 by cheerful sunday morning staff member chose this hotel because of the location which is ideal when attending gigs at the academy, as on previous visits i found the reception staff less than welcoming and so was the man serving behind the bar on saturday evening although i didn't let this spoil my stay.on a more positive note when i checked out and left the hotel on sunday morning a young employee who was sweeping up outside was the most cheerful member of staff i encountered during my stay this young man deserves a lot of credit . maybe he should be put on reception and the others made to sweep up outside. stayed here 29/3/14 for one night. April 3, 2014
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