Rated 3.8 out of 5 by 126
Rated 1.0 out of 5.0 by Bluebird_25 Hotel booking wrong
I stay regularly at this hotel and I have done for nearly 2 years. I travel up from Somerset so it's a long journey. My hotel stays are booked in advance. I noticed a few weeks back that this booking was wrong so I rang up the reservations line and spoke with Helena. She confirmed that the booking was wrong and that she would put it right. I thought no more about it.
So when I turned up to check in (after a 5.5 hour journey) I was told that there was no booking and that the hotel was full. I was mortified couldn't understand what went wrong. They confirmed that the booking was for the following night for two nights.
Eventually they agreed to "bump" someone else who hadn't turned up. I did ask the manager to look into the matter and let me know what happened. I am still waiting for an explanation.
January 26, 2014
Rated 5.0 out of 5.0 by Brenda 01 Lovely clean room although toilet was slow and sometimes wouldn't flush.
Very nice hotel, excellent breakfast offer. Room the party we were attending was held really beautiful. Bar staff very friendly as were the reception and dining room staff.
Drinks a little pricey maybe.
Overall a very pleasant stay.
January 2, 2014
Rated 5.0 out of 5.0 by Warbane316 Very Nice Room.
Very nice room, staff were lovely, polite and courteous.
The beds were comfy, the shower was great. Good facilities.
It would have been nice if the Wifi was included with the room as it is at other hotels I have stayed at, but it did not have a effect on our nights stay.
January 1, 2014
Rated 5.0 out of 5.0 by Heaton5 Warm friendly welcome
Once again we experienced a warm & friendly welcome from the staff.The service was excellent. My children loved the pool and breakfast was delicious. Would highly recommend.
December 30, 2013
Rated 5.0 out of 5.0 by Flashy Stay here in Bolton every time
we stay here because it is so central not 5 minutes to walk into town to bars and restaurants
December 18, 2013
Rated 5.0 out of 5.0 by Lorrainemetcalfe10 Lovely clean hotel with very friendly welcoming staff.
This was our first time in a holiday Inn and I can honestly say it will not be our last, the staff were lovely and the rooms very comfortable and clean. Nothing ever seemed too much trouble.
The bar area was very relaxing and welcoming after a full day shopping in Manchester :)
Will be back next year when we visit our friends again.
Thank you holiday Inn for making our stay lovely
December 11, 2013
Rated 5.0 out of 5.0 by Hulie Enjoyable Stay
We were visting our Son who is a student at the University of Bolton and chose to stay here on a Friday evening. We had a really lovely stay. It was a very busy night when we arrived with the party season in full swing. But this did not have any impact on our stay at all. The staff were excellent. Our room was superb and very spacious. A female member of staff took the time to show me the function room (which is part of an old Church and well worth a look) when I enquired about the building. We ate in the bar area and the food was lovely. We do not have one fault with the Hotel and intend to stay here again.
December 10, 2013
Rated 5.0 out of 5.0 by antiejules1 Fab service
Stayed as part of a large wedding party, and it was brilliant, from the church like service to the disco at night it was first class.
The staff are very helpful and happy to please.
Wish it was in Manchester. x
December 4, 2013
Rated 5.0 out of 5.0 by MarkCBristol Another great stay
Pleasure to stay, friendly efficient staff, and good quality food. Exactly what you need when working away on a regular basis. Happy to recommend. Thanks
December 3, 2013
Rated 4.0 out of 5.0 by Bruce1205 Clean and Fresh
We had a great stay on Friday night. I picked the holiday Inn because of the good reputation and also because of the leisure facility.
At the end of the day I was late in arriving and didn't have a chance to try it but my wife and I and a lovely relaxing drink in the nice bar.
Oue sleep was spoilt by the Fire alarm going off. This ended up being kids so you can't blame the facility or staff for that
The room was clean and fresh although it could do with a refurb - it just looked well used but the sheets and room was clean and fresh.
Breakfast in the morning was very good with ample choice. Checkout was quick and easy but it was a Saturday morning.
Plenty spaces in the free car park also.
December 3, 2013
Rated 4.0 out of 5.0 by Sparky42 Early morning calls never happen
I have stayed here many times now and even though I request an early morning call every time I check in I think I have only had one happen once.
November 30, 2013
Rated 2.0 out of 5.0 by Oaktree62 Limited parking
We had to park in public car park off site with no security
Mini bar empty
Small basket on table with water and 2 kit-kats with no explanation. Was made to look complimentary !!!
Shower rail loose
The room was small for an executive room
We were told we could not pay for breakfast with our points so following morning had to pay at desk before we could eat. Luckily my wife had her purse with her otherwise it would have meant a trip back up to the room.
Generally a disappointing stay for a hotel of this calibre.
November 25, 2013
Rated 2.0 out of 5.0 by DAZHUN "Mixed Thrill"
Stayed last week, hotel was busy, bar area could have done with more staff, lots of tables left with used glasses and plates on them. Decided I would eat there and order the mixed grill from the main menu. waited 45 mins for it to arrive an when it did it was obvious it had been sitting for a while under the pass lights before beeing brought out. Waiters face told me everything even before I saw the plate of food! Big question would be their ability cope with volume. Given I had already waited 45 mins I decided not to order another dish and got a takeaway from the Thai across the road, which was superb for half the price!!!
November 24, 2013
Rated 3.0 out of 5.0 by Shaper Not quite up to par
Hotel was not really up to the standard I'd expect from a Holiday Inn, a bit tired. Nice to have free parking and you are close to shops and access to the motorways.
November 22, 2013
Rated 5.0 out of 5.0 by RIIIB Review
Excellent value for money. Room was comfortable with no noise intrusion from anywhere in the hotel - even from a wedding party that was taking place in the hotel on one day. Dinner was of high quality and more than sufficient in quantity. Wide range of food available for breakfast although the croissants were only of the mini variety rather than being full size.
November 21, 2013
Rated 1.0 out of 5.0 by Sam1290 Not what I paid for
I paid for a double bed got two singles. Requested early check in to get ready for a wedding they said it was not a problem got there then was made to wait for twenty minutes. Was late for the wedding because of this
November 20, 2013
Rated 5.0 out of 5.0 by Andy321 Friendly, helpful staff.
Stayed for one night. Quiet, calm atmosphere with good offers on food and a wide ranging breakfast. We asked for a quiet room and that is just what we were given.
November 20, 2013
Rated 5.0 out of 5.0 by Excal Rememberance weekend
Stayed here for Rememberance weekend. Air con was a bit loud, but overall a very good and comfortable weekend. Breakfast a bit expensive.
November 15, 2013
Rated 1.0 out of 5.0 by bettyboop1234 heating
Three nights out of four had no heating the cleaning has slot to be desired in swimming pool and the rooms although most staff are friendly
November 13, 2013
Rated 5.0 out of 5.0 by Nas786 Friendly and comfortable
We stayed here one night, the staff were very friendly and the room was great and the bed was very comfortable and everything was really clean. I did not eat there or use any of the leisure services offered.
I would recommend this hotel and this is the second time i have stayed at Holiday Inn.
November 13, 2013
Rated 4.0 out of 5.0 by AndyMJM Quality of Room & Room Service
I stay most weeks. Some of the rooms are quite tired. It is annoying to find lights either missing or not working. The inconsistency is the annoying bit.
I get all meals on room service. With dinner I often order soup. This is usually piping hot, which is great. The consequence is that the main course is cold by the time I get to it. If I can persuade them I ask to person delivering to leave the soup in the flask so I can start on the main course so that I can have the soup later. Suggest that they have enough flasks to make this standard practice...or else somehow provide a means of keeping the main course warm.
Most annoying is the breakfast lottery. The food is great, high praise. But please establish a checklist. How may times do I find a spoon missing, or insufficient milk or no sugar, or something missing.
The worst item of all is the delivery of a tea bag next to a tepid pot of water. If I order tea, the beverage, I expect tea. Words fail me.
I love that I am greeted by name even by staff who I believe have never met me. That is nice. But as a regular guest I would like the courtesy of a dressing gown, slippers and some treats without having to ask.
Lastly, you need to speed up your Wi-Fi and make it free to all guests in this day and age.
November 11, 2013
Rated 4.0 out of 5.0 by Paul1999 Time for a refurb
Overall a positive experience with the service at the bar much improved. Disappointed that there was only one bottle of zero alcohol larger in the whole hotel and hopefully this will be recitified.
The hotel rooms, whilst clean and comfortable, are now very tired and in need of refurbishment.
November 11, 2013
Rated 1.0 out of 5.0 by Susi59 Dissapointed
Stayed 4 nights. Never slept in such an uncomfortable bed. Had to ask to change mattress. I travel a lot so can speak from experience. Room dirty! Discovered used toothpick, 2 sweet
Wrappers and dirty cotton bud next to bed. Bathroom sink had
a large crack which I would consider a hygiene issue. No natural daylight in room due to aircon plant immediately outside window. I think our experience would have been much more pleasant in a different room. All staff were polite and helpful and breakfast was very good.
November 5, 2013
Rated 5.0 out of 5.0 by MarkCBristol Regular Visitor
The genuinely friendly staff give this regular stop over the edge compared to others I use. The ability to add points and get a double bed are also big factors in choosing this over other alternatives. No hesitation in recommending as a base when traveling on business. Food is also good.
November 4, 2013
Rated 3.0 out of 5.0 by Tornado1 Saturday Night
Very noisy hotel with people in the corridors during the night. Also, our room was situated near the air con units on the roof at the back of the hotel and the constant noise from them kept us awake. Comfortable bed but rock hard pillows. Breakfast was nice though!
October 31, 2013
Rated 4.0 out of 5.0 by MarkhamC Family party
Stayed for a family wedding. Had a great time and would reccomend this hotel. Did not like being given first aid advise by someone who thought he was better qualified to do so than a trained nurse with 31 years experience
October 30, 2013
Rated 5.0 out of 5.0 by Jacquline Excellent service
My husband and I stayed in your hotel as our daughter had her wedding day there. Everything was 100% and I can't say anything negative about our experience. Thank you for ensuring our daughters wedding was perfect, especially to Rachel who I believe was Michelle's wedding planner xx
October 30, 2013
Rated 5.0 out of 5.0 by Soupie Great service
Had a lovely say at the Holiday Inn Bolton. Lady on reception exceptional. Breakfast was plentiful and good choice. Clean and comfortable. The only downside was we were staying on the first floor and there was a function in room below so there was a lot of noise in the afternoon as dj/performer setting up. Also very loud when we went to bed but fortunately stopped at 12.45. didnt bother us so much as we weren't in bed ubntil 12.15 anyway but anybody wanting an earlier night should request a quiet room.
October 24, 2013
Rated 2.0 out of 5.0 by Rozy Poor quality hotel in need of refurbishment
We used our points to stay at this hotel and were utterly disappointed. On the night of our arrival there was a function and all we could hear was loud music until 1 am. We can cope with noise but this was so loud you could actually hear the DJ and the words of the songs. Old and tired bathroom the floor tiles look dirty but it's actually just permanent stains. This hotel is in need of some urgent attention ... Not worth the money.
October 22, 2013
Rated 5.0 out of 5.0 by SCM65 Friendly, helpful, comfortable
Thanks for making my stays so comfortable - love the friendly and helpful experience
October 19, 2013