Rated 3.9 out of 5 by 184
Rated 3.0 out of 5.0 by RPS818 Other guests are important too
My main issue with this stay was the private function that was going on taking preference over the service of other customers. I was concerned that a lot of the people coming out of the function were very intoxicated and not all of them seemed to be over 18. They smashed several glasses in the reception area but were not asked to leave and my friends and I were kept waiting at both the bar and reception for quite a while as the staff were all busy dealing with the function guests.
August 8, 2014
Rated 4.0 out of 5.0 by alexCCCC Good Service at the restaurant
after a long stay at the hotel, I found the tone, language and meaning of the receptionist when checking out was out of line with the rest of the staff.
she called me to the room at 11.01 to ask me if I was leaving the hotel, I said that all hotels checkout is at 12.00 that given that I went there for the ironman, I needed more time to put my stuff together with many suitcases and bicycle.
the response I go got was a cold and nearly rude answer that 12.00 was the most she could let me stay in the room. when I checked out she did not event thankyou me for the stay and the money paid...
this "small moment of the truth" erased all the good will the ladies at the restaurant built over 6 days with my wife and me. the red hair lady at reception was great at check in. but the rest all looked bothered to listen to my questions or requests... plus they never pick up the phone when you call from the room.
disappointing....I travel 120 days a year. I am a gold member of intercontinental...
August 6, 2014
Rated 4.0 out of 5.0 by Sven OK
Rooms are dated. City Center location. No Upgrade fore IHG Platinum Member, although there are Executive Rooms available. Underground Car-Park
August 3, 2014
Rated 4.0 out of 5.0 by Ronnee Great service but gym wasn't the best.
The gym was a let down; treadmill needs servicing, the bike wasn't working properly and at night the television screen was off.
Availability of fresh fruits was extremely low and the little that was there hardly looked fresh.The baked beans weren't that inviting to look at.
Hotel was stringent with bathroom gels, etc. considering there were 2 of us sharing a room.
July 31, 2014
Rated 5.0 out of 5.0 by Kila01 Ironman Bolton 2014
Excellent hotel ! Customer Service fantastic, facilities and location are the best in Bolton. Food is excellent
July 31, 2014
Rated 5.0 out of 5.0 by molly123456 comfortable rooms , staff helpful and efficient
hotel good location
staff very helpful
would recomend iron in room
July 30, 2014
Rated 1.0 out of 5.0 by tuftty food
disappointed smelly bathroom sausages off food cold and im not a very happy person
July 30, 2014
Rated 5.0 out of 5.0 by sjw_ironman Most helpful hotel staff ever?
I stayed here whilst competing in Ironman UK. The staff attitude was absolutely first class. They did everything possible to make the athletes and our families feel welcome. Breakfast was served from 2.30am, Bikes were securely looked after. Every request was met with a help "yes", including bring buckets of ice to my room after the race! And there was oodles of pasta to boot!
This was definitely the best experience I've ever had as a race competitor at a hotel - well done to the Holiday Inn Bolton team - first class job guys!
July 27, 2014
Rated 5.0 out of 5.0 by Bellerophon Dining
I found the breakfast service to be very good and the food to be fresh, varied and of good quality. I prefer to eat a light lunch in my room and although I was staying in a suite my lunch plans were somewhat hindered by the lack of a minifridge. I found my one dinner experience to be most disappointing as the staff didn't seem to be as professional as the breakfast staff. There were several delays in the end to end service and the food (fish and chips) was disappointing as it wasn't presented well and the preparation didn't meet my expectations (being in a town where fish and chips is a staple) .
July 27, 2014
Rated 5.0 out of 5.0 by LeedsPaul Excellent weekend
Stayed for a birthday party in one of the function rooms, and all I can say is it was fantastic. Staff very helpful, attentive and cheery. Bathroom looked very tired and in need of a revamp, also they were very cramped. Other than that well done HI Bolton.
July 25, 2014
Rated 3.0 out of 5.0 by WBY163 Nice but tiered
The Holiday Inn hotel is very convenient for Bolton town centre, with car parking facilities. The hotel was perhaps once a prestigious hotel, but time has passed on, the rooms are dated and drab and in desperate need of refurbishment. The rooms are clean and comfy, but not what you expecxt from a four star hotel especially not a Holiday Inn.
July 25, 2014
Rated 4.0 out of 5.0 by mick@karen Ideal Hotel for Ironman
Well positioned hotel very close to city centre but not noisy. The staff are very helpful and friendly as well as being attentive they are obliging and courteous. The food is good, coffee not wonderful and would have liked the option of scrambled eggs on the breakfast bar. A great place to stay if you doing an Ironman, food catered at 2.00am on morning of event and geared towards the needs of the competitors. Also somewhere to safely store your bike. The rooms are ok, the bath has a set temperature which is not very high and, therefore, can only have a lukewarm bath, the shower was ok though. We booked two rooms, both non-smoking, however, one of our rooms was a previous smoking room and there was a constant odour of cigarette smoke, and even an ashtray left in the room.
July 24, 2014
Rated 3.0 out of 5.0 by ISATHOMSS 2 nights in july
Generally the hotel was ok but probably getting a little dated. The food was mediocre. Breakfast adequate but dinner although presented well quality of cooking below standard.
Staff really nice and helpful
Would I stay there again, possibly although I would look at others in the area. Am a regular Holiday inn customer.
July 24, 2014
Rated 4.0 out of 5.0 by paul1974 nights sleep
room was nice and clean was there just to to work and sleep, booked a smoking room but was told upon arrival there was none available , other than that the beds were comfy and had a good nights sleep as i was due to be up early for work
July 23, 2014
Rated 4.0 out of 5.0 by Edmond 368 Good location
Easy to find! Good for business trip and close to main shopping centre
July 20, 2014
Rated 5.0 out of 5.0 by Ruth67# Staff went the extra mile to make my stay comfortable
Staff were friendly and very helpful. Always had a cheery smile and remembered your preferences.
July 19, 2014
Rated 2.0 out of 5.0 by Fiona21 A shabby little hole
Not what I expected from a Holiday Inn. Rooms dated, dingy and small. Definitely seen better days. Food average. Overall a disappointing experience. Will not be back.
July 18, 2014
Rated 5.0 out of 5.0 by Flynn Thank You Sanjay!
We completely enjoyed our stay at Holiday Inn at Bolton Centre. We were in town for a wedding and lots of our family and friends stayed at Holiday Inn too. It was great to meet up with everyone at breakfast and also in the lounge area. Sanjay, the food and beverage manager really went out of his way to accommodate us! We will definitely stay again next time in Bolton!
July 17, 2014
Rated 5.0 out of 5.0 by JALANA Staff.
We use this hotel twice a year to visit our relatives. The staff always remember us and are ready to greet us warmly on our arrival. The service is quick and efficient. nothing is too much trouble. The management is friendly and efficient guiding the staff by example and working hard alongside their staff. Everyone appears to be happy working here which is good for the customer relations.
July 15, 2014
Rated 4.0 out of 5.0 by Mozmoz Comfortable Bed
We were very pleased with our stay at this hotel and would stay here again if we are visiting this area
July 10, 2014
Rated 4.0 out of 5.0 by pbambridge Good value hotel
I liked the location of this hotel, ideal for business in Bolton.
The spa/pool were also good.
June 29, 2014
Rated 1.0 out of 5.0 by M134 Condition of the rooms
The rooms were very smelly and noisy.The sleep was not comfortable.
June 27, 2014
Rated 3.0 out of 5.0 by JH420 Clean room and comfortable bed
Except a few service glitches the overall stay was OK.A lot can be done by the management to improve the services and hence attract more guests in future.
June 26, 2014
Rated 4.0 out of 5.0 by Taffjones Excellent service
Always a very warm welcome, staff are extremely polite. There is a good range of bar and restaurant food to suit all appetites. The gym could however use an update with heavier free weights. Unfortunately the air conditioning was not working but I was offer the use of stand alone fans.
June 24, 2014
Rated 4.0 out of 5.0 by AndyMJM Tired & Inconsistant
I stay at the hotel frequently.
It is very nice to be greeted so pleasently.
Most of the rooms are rather tired.
What is annoying is the inconsistency between rooms. More often that not there is insufficient or inoperable lighting.
Hardly ever does the air conditioning do anything but make a terrible noise all night.
...and don't get me started on the basement car park!
June 23, 2014
Rated 4.0 out of 5.0 by WAS48 Air Con in room
A good hotel to stay in, staff very friendly and helpful, but the air con was difficult to balance in room, when on it was noisy so difficult to sleep, but when off the room got very stuffy and un-comfortable.
June 21, 2014
Rated 5.0 out of 5.0 by TravelTrev Great Hotel - exceeded expectations
I had a business meeting in Bolton so went for the tried and tested Holiday Inn and again came up trumps - fantastic evening spent there with a room larger than I was expecting
June 19, 2014
Rated 5.0 out of 5.0 by Lancashire Lass Return To Bolton
As part of our Golden Wedding Anniversary year celebrations we decided to visit Bolton, where I was born and lived until I was a teenager.
We wanted a hotel close to the town centre and chose the Holiday Inn, Bolton Centre and we're very glad we did!
Staff from all areas of the hotel (Reception, Bar, Restaurant and Bedrooms) were all extremely friendly, very attentive and helpful at all times.
The quality and quantity of food available for Breakfast and Dinner was excellent and the Restaurant area provided a nice, relaxing environment.
The 'icing on the cake' for our visit was the complementary bottle of champagne delivered to our room on arrival.
June 12, 2014
Rated 5.0 out of 5.0 Great
First time here. Superb from start to finish very friendly and polite. Many thanks
June 5, 2014
Rated 5.0 out of 5.0 by Steve777777 Pleasant Experience
Staff very friendly and helpful. Always acted in a very professional manner. Arrived for breakfast on the second morning and a staff member remembered that I had taken scrambled egg the previous morning, and asked if I would like it again. Bar staff also acted in a very professional manner in the evening times. A very pleasant atmosphere day and night.
June 5, 2014