Rated 3.8 out of 5 by 126
Rated 4.0 out of 5.0 by Sven Good Standard
Nice hotel in strange industrial area - not the place you want to be visiting Manchester. You need to have a car to get into city-center as walking around in the area is not a pelasure.
Nicely decorated rooms and very friendly staff. Rooms to the rear side of the hotel are quiet, street side could be noisy.
No room-upgrade as IHG Platinum Member.
February 9, 2014
Rated 1.0 out of 5.0 by RW1873 Poor
Just ditto other reviewers.
Long wait at bar
Items not available on menu
No upgrade offered
room allocated had somebody else already in it !
Management really need to get this sorted.
February 1, 2014
Rated 4.0 out of 5.0 by Andyk1 Good Location and lovely hotel
Stayed here for a family event. Although the hotel is out of town the free car parking is a huge advantage as your car is safe as the gates are locked at night. About 5 minutes from Deangate (£5/6 in a taxi maybe £10 in the early hours). The Hotel has a lovely comfy bed, a nice clean and functional bathroom. The staff were very friendly and even book a taxi for you. Would certainly stay here again. Many Thanks for a great stay.
January 5, 2014
Rated 3.0 out of 5.0 by Thomas8383 Great Hotel but bad location
Nice facilities for this hotel, with nice and clean room. However the location is pretty bad, with no rail station within 15 min walk.
January 5, 2014
Rated 4.0 out of 5.0 by York987 Good breakfast and good location
Overall we had a really nice stay. The breakfast is great value (£7 I think) and was very nice. The staff were more than helpful and the location was good for heading into Manchester (we spent average 5 pounds in a taxi depending on where in Manchester we were headed). Taxis can be ordered from reception quickly and easily. Free wifi if you want it. Bit of a maze to find your way around but not really an issue!
January 3, 2014
Rated 5.0 out of 5.0 by Paul the engineer lovely hotel and staff
Come to Manchester every two weeks and stay at a well known hotel in city centre but on this occasion I opted for this Hotel and was very pleasantly surprised, lovely staff very comfortable room and facilities, will deffo be staying again and would thoroughly recommend to anyone wanting a budget comfortable hotel :-)
December 28, 2013
Rated 5.0 out of 5.0 by kozetti good customer service, good location
Very good location only few minutes from the city centre. Excellent customer service
December 21, 2013
Rated 1.0 out of 5.0 by SCM65 Disappointing
Having stayed at a number of other in the chain I was disappointed by this site
Didn't help that the room I was given turned out to already be occupied by a startled woman (fortunately fully dressed)
The hotel feels tired, all the corridors creak, my door didn't have a working lock and the heated towel rail had the electric cable cut off it
and the incompetence of the guy on the bar meant we gave up and went to bed as we ran out of patience waiting for drinks
Sadly won't be recommending staying at this one again (which is a shame given its location)
December 17, 2013
Rated 2.0 out of 5.0 by Lex8 Not what I expected
Situation of hotel not impressive. Looks very run down.
Booked two rooms.
No heating in our room on Fri but was not informed of this when checking in. Old electric oil heater supplied which was in a dilapidated condition. Shower pressure awful and bathroom cold.
Bar even ran out of draught beer and staff were at best surly and bored looking.
Children were offered two single rooms, in what turned out to be a noisy corridor, instead of a twin room. Heating was on in this room but rooms were designed for people with mobility problems. No bath and shower useless as water sprayed all over floor in bathroom.
All in all not an enjoyable experience
December 11, 2013
Rated 5.0 out of 5.0 by bees23 good value
had a few issues but were kindly sorted by the GM saying that good hotel and good value
December 10, 2013
Rated 5.0 out of 5.0 by Nikki22 lovely hotel!
Stayed here for 1 night at the end of November. Lovely hotel, very clean! Friendly, approachable staff & great breakfast! Would definitely stay here again.
December 4, 2013
Rated 5.0 out of 5.0 by beckii comfy but a little cold
i think that the hotel room was worth the price i paid for, however, it was a little cold which was offputting. other than this the staff were very nice and knowledgeable/helpful. The room tidy, and clean. i enjoyed my stay here.
November 26, 2013
Rated 2.0 out of 5.0 by Wagga Manchester - West
Having stayed here a few times before - I had had issues previously, but to be fair to the staff, they were sorted, so I decided to keep using them - however this stay will be my last - as (it may just be me) but even when I request rooms away from the central annex wher the lift / stairs are located (very noisy) - I always end up there - and on my last visit, room service delivered more food on the tray than on the plate - when I brought this to the attention of the check out desk - no mention of good will or any element of customer service - I was met with "Oh Ok"
Too many hotels in this area to make me accept apathy -
November 26, 2013
Rated 5.0 out of 5.0 by greenlees Holiday Inn Manchester West
I am a regular visitor to this Manchester Hotel. I was very pleased to see a new restaurant menu when I visited last week. There is a wider choice and the quality and standard is excellent. The breakfast food too has been improved. The hotel staff are professional, efficient and friendly which makes being away from home a bit easier to take.
November 25, 2013
Rated 3.0 out of 5.0 by DPmeeee No heating
Heating not working so room was really cold. No offer of compensation from manager. Had to ask for a heater which was a convection type which dries the air. Room was unlocked when I returned to it one evening after being out all day. Was locked when I left it that morning.
November 23, 2013
Rated 5.0 out of 5.0 by vcx4 Really friendly staff
We were switched here after a problem with our original reservation and were orginally quite cross as we were further from our destination. But, the staff here were just so friendly and helpful that we were pleased that we'd had to change! The hotel itself was new, clean and comfortable and had free wifi access throughout which was great with two kids in tow. The free carpark was an added bonus and the hotel really wasn't far from the city centre. The breakfast was great too and the staff remained friendly even though they were very busy the morning we were there. The only thing I would say is that the food at the restaurant is quite expensive for what you get and the evening we were there, service was very slow, but again with a smile!
November 16, 2013
Rated 3.0 out of 5.0 by TomTan Great Staff >>>Hotel needs a facelift
hotel a bit dated and...Needs a refresh bathroom very mouldy however the staff are great.....quite far from city centre area... Internet Very Very Slow
November 14, 2013
Rated 3.0 out of 5.0 by Louise82 Disturbed nights sleep
We stayed at the hotel due to its close location to the city centre. We were looking forward to a good nights sleep after a very busy day and night. Unfortunately this didn't happen. We were woken many time by people returning from nights out. At 3:30 am our next door neighbours had a row at full volume which sounded like the female guest was being hurt. We then heard hotel staff trying to gain access to the room. At 4am a police car and riot van arrived!!! We heard the police enter the room before they had a lengthy discussion of what had happened right outside our bedroom door. After peace was finally restored and the police had gone, we were unable to sleep particularly well and so had an extremely tired day the following day. Unfortunately what started off as an enjoyable stay ended quite badly!!
November 14, 2013
Rated 2.0 out of 5.0 by Lindylou53 No sleep in room 127 - generator vibrating
We were only there one night but had very little sleep due to constant noise from generator. It shook the room so much our drinking glasses rattled. We reported it on leaving and although they apologised it seems they knew about the problem - hence I will give this hotel a miss next month!
November 6, 2013
Rated 5.0 out of 5.0 by Moog49 Excellent
This Hotel is Excellent as always, and staff service if fab.
November 3, 2013
Rated 3.0 out of 5.0 by morlandmonk An opportunity missed
A really nice hotel, we were upgraded to an executive which was nice and spacious, the staff are lovely and friendly but the place is shambolic!
Even before arrival I was phoned twice by the hotel, the second call to ask if I was willing to downgrade to a standard room (but offering no incentive to do so!).
On arrival we found blood on a towel and hair in the shower to start with. Breakfast was OK but very little of everything, I had the last of the hash browns and orange juice (neither of which were topped up whilst I was there even though it was fairly quiet and there was still an hour of breakfast to go!). Tables were not cleared and plates and cuttlery gradually built up to towering levels on each table.
Then to finish the trip off, when I checked out I was asked if my 'complimentary newspaper' had been given to me, I said no and the receptionist then offered to remove the charge from my bill!! Not my idea of 'complimentary'!!
This is a great hotel if you are heading to the MEN Arena or for Manchester shopping #just 5 minutes drive away#, it is a really nice modern Holiday Inn but it really needs to get it's act together if it does not want to build the wrong sort of reputation. Overall it is an opportunity wasted.
October 30, 2013
Rated 4.0 out of 5.0 by jennyb1921 Nice hotel... but
The bedroom and bathroom were lovely, clean and modern and everything you need. The free internet was awfully slow though and a bit of a waste of time. The hotel is in a strange area, surrounded by industrial type units but that wasn't a problem to me. The car park had plenty of room. The restaurant had a limited menu but the food I ordered was very good and I enjoyed it. The hotel is marketed as a Holiday Inn and because of the breakfast I guess it merits that but the comfort of the public areas make it look more like a Holiday Inn Express. All the same it was ok. I just think the price was a bit steep - especially when Manchester United were playing but I guess that's a case of supply and demand, I would go back again though.
October 27, 2013
Rated 5.0 out of 5.0 by Karol83 Great service but limited menu in restaurant.
Great service friendly staff but restaurant could do with more variety on the menu.
October 17, 2013
Rated 5.0 out of 5.0 by Mann Great Stay
Enjoyed our stay,friendly and helpful staff. Great food. My husband is blind and was thankful for the audio described TV, something rare in hotels. The staff were welcoming to my husbands Guide Dog.
The room was clean,spacious and comfortable. Would definitely stay there again if in Manchester. .
October 15, 2013
Rated 4.0 out of 5.0 by Brugesman1 Great Place to say just off the Beaten Track
I was attending an Event at the Bridgewater Hall and found the hotel a little too far to walk their.
However, Breakfast and evening snake that I purchased was great value. Staff very helpful nice polite and friendly.
Room and bathroom clean.
Would I stay there again yes
October 13, 2013
Rated 5.0 out of 5.0 by Sandjc I felt quite at ease and felt that I got value for money
Had a very enjoyable breakfast with all the comforts. Staff are happy to go out of their way
October 10, 2013
Rated 2.0 out of 5.0 by Toyotaverso A room for the night
I believe the heading captures the essence of this hotel, it is somewhere to sleep and that is about it. For me the location was poor, no restaurants nearby so had to eat there, food was not great and restaurant bland with pretty uncomfortable seating. The whole place just lacked character and atmosphere, sorry. However if you want a bed and room that is clean with parking and not far from Manchester centre well it may well be for you.
October 7, 2013
Rated 5.0 out of 5.0 by Aaron700 Perfect
It was a pleasure to stay here, staff were very friendly and very helpful.
The room was very nice and comfortable, fairly clean and a good night sleep.
When next visiting will return
October 1, 2013
Rated 5.0 out of 5.0 by Moog49 Compliments to the Chef and staff.
Great chef and attentive staff, certainly help make the stay an enjoyable one. Well done, keep up the good work.
September 30, 2013
Rated 3.0 out of 5.0 by Sven Average
Room was very small. Bathroom extremely small. No upgrade for Platinum members possible. Restaurant not as good as it was before, very limited menu. Friendly Restaurant staff.
As the hotel is in the middle of nowhere, they should put more effortin dining options
September 29, 2013