Rated 4.1 out of 5 by 153
Rated 4.0 out of 5.0 by Yorkiekev Very Welcoming Hotel
The staff here make staying in the area so easy. The car parking was fully explained and is flexible enough to accommodate early arrivals, the hotel are happy to look after luggage too. Nothing seems to be too much trouble here.
The only downside for me was breakfast. There weren't enough staff on duty to keep the food supplied. Had to request milk, scrambled eggs and had to wait while a table was cleared to sit at. It was busy but they would have known how many guests they had and could staff accordingly.
December 5, 2013
Rated 5.0 out of 5.0 by juinie tops
I booked Salford Quays Holiday Inn Express for my elderly parents who love going to the Lowry to see shows. Due to illness we had to change the booking, and have done so on previous bookings too, and I find the customer service second to none. We booked well in advance so got a great deal and there is a lot of flexibility should things go wrong and circumstances change, as it did for us. The rooms are comfy and the quayside rooms are especially good as you can watch the world go by. Great value for money and a really great hotel. Thanks.
December 2, 2013
Rated 2.0 out of 5.0 by MarkM29 Staff Service poor, Everything broken at Breakfast! no evening food!
Staff were polite, staff were more interested in chatting each other up than serving their customers.
At breakfast, no trays, the fruit juice machine was broken and replaced with incredibly weak squash, one coffee machine was broken, no cuttlery, the scrabmled egg was probably made the previous week and was basically inedible.
No food in the evening at all!.
Basically you have left teenagers to run a hotel and they made a pretty poor job of it!
December 2, 2013