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Rated 4.2 out of 5 by 340 reviewers.
Rated 5.0 out of 5.0 by Good location Comfortable hotel, ideal for staying over after an event at the Lowry theatre. November 18, 2014
Rated 4.0 out of 5.0 by Overnight Stay for the Lowry Centre Good location with easy access to the Lowry Centre. November 17, 2014
Rated 3.0 out of 5.0 by Too many problems Compared with other Express Inns in Manchester area this Salford Quays Hotel is in need of an overhaul. On my arrival the lift failed at the fifth floor, luckily, with the door open. I reported this and member of staff came up with no idea what to do. The following morning exactly the same problem arose, but at last the staff decided to call the lift maintenance company. Breakfast was the usual miserable offering of sausage and hard scrambled egg, which had been left heating for too long. The drain of the wash hand basin was blocked and took 10 minutes to drain. I reported this to a cleaner, but 12 hours later nothing had been done. 3/10 November 16, 2014
Rated 5.0 out of 5.0 by Well up to standard Perhaps as a Gold member we had a room near the lift which was nice & convenient but a bit noisey. It was raining hard as we prepared to leave & the manager offered us a lift to the Metro as it appears taxi's would not make the trip. In the event it had stopped raining when we left but we did much appreciate the offer. November 15, 2014
Rated 5.0 out of 5.0 by lift the room was very good the only thing was a noise lift and the hotel has one of the best self closing door systems but people still bang them so please think of other guest November 13, 2014
Rated 4.0 out of 5.0 by Excellent Location and Great Service We really enjoyed our stay, the room was very comfortable and clean. The service was great and all staff were very helpful. The hotel is in an excellent location and we will definitely be back. November 13, 2014
Rated 5.0 out of 5.0 by Efficient an good value Good breakfast for a budget hotel, and treated especially well as a IHG rewards club member. November 11, 2014
Rated 4.0 out of 5.0 by good clean room excellent quiet room, good bed and bathroom facilities but limited toiletries supplied. I would use this hotel again November 10, 2014
Rated 5.0 out of 5.0 by return visit Another stay at this hotel. As good as the first and we will return. Ideal location for metro link to city centre November 10, 2014
Rated 4.0 out of 5.0 by good stay spoilt by parking charge After paying nearly £200 for 2 nights bed and breakfast I was not happy to be asked for £6 for the privilege of parking at this hotel that is in a business park not a city centre. The explanation was to stop people who go to old Trafford parking there ,but that's no excuse to charge your paying guests! When I complained about this he did waver the charge in the hope we will go again.The competition across the canal a has free car parking. This hotel says breakfast is included but again the stay cost £28 more then competition so not exactly! Had two problems in the bath room, plug not seated right and more importantly the earth cable was not connected to the pipe work under the sink, (clearly visible when sat on the toilet!). When reported to reception they apologised and gave us 2 free drink vouchers and the jobs were done when we returned to the room later that day. Over all hotel ok and staff very nice but no better then the Competition, So will be going to the one with free parking next time. November 10, 2014
Rated 4.0 out of 5.0 by On the whole, a very pleasant stay The location was great and the stay was pretty good VFM. There need to be more power sockets becuase we have 1 of 2 devices each and they all need charging at various times and when there are 4 in a room, this can be challenging! In addition, more hooks should be provided in the bathrooms so that when there are 4 guests, each person has somewhere to place there towel. November 10, 2014
Rated 5.0 out of 5.0 by Just right for a short break For a short break in Manchester the Holiday Inn Express at Salford Quays is an excellent choice. Ideally situated for tram links to Manchester city centre and also close to the Lowry shopping outlet/theatre. November 9, 2014
Rated 4.0 out of 5.0 by Good customer service and clean rooms Had a 3 day break here enjoyed the break, staff on reception very helpful arrived early wanted to leave my bag and return when my room was ready but was allowed to check in straight away and to also have breakfast ! - excellent service Rooms very clean and tidy Would recommend this hotel you will not be disappointed November 7, 2014
Rated 5.0 out of 5.0 by Staff couldn't be more helpful The hotel was clean and comfortable and the setting at Salford Quays is quiet and pleasant. Toby, who greeted us, bent over backwards to make our stay enjoyable and we would definitely visit again. November 5, 2014
Rated 5.0 out of 5.0 by Happy with stay Clean hotel and well located with friendly staff.Adequate breakfast November 5, 2014
Rated 4.0 out of 5.0 by Friendly and Welcoming in an unwelcoming area Very welcoming and helpful staff. The hotel looks a little tired, but it's easy to get over that. A good room (albeit a bit smelly of smoke), with a great bed and pillows. Let down by a disappointing breakfast choice. November 3, 2014
Rated 5.0 out of 5.0 by Great guest service We were given conflicting information about paying our taxi driver in euros- but the staff did their best to help us - and let me note that this was at 1am in the morning! When all was said and done, what was very helpful was their sympathetic behavior. After we sorted everything out, they offered me a glass of wine to help me relax and hot chocolate for my daughter. The setting of the hotel is lovely, very relaxing and calming. We came to watch the Manchester vs Chelsea game, but if another opportunity comes up to visit UK again, we will definitely be back to stay here. October 31, 2014
Rated 5.0 out of 5.0 by Great location Really good location for Manchester and Preston. Good local restaurants for eating out. October 30, 2014
Rated 4.0 out of 5.0 by Good value/location/clean, but staff not very helpfull Great location for Old Trafford (Approx 15/20 mins walk). Basic, but adequate furniture in rooms. Lovely quality mattress, pillows, and linen. Good quality a/c. Nice early complimentary breakfast. Good selection of breakfast food. Cheap overnight car parking. Poor attitude /unprofessional front desk staff. October 29, 2014
Rated 3.0 out of 5.0 Good standa Holiday Inn Express Hotel could do with a bit of modernisation, especially as it's in the heart of Media City. The river outside is grim too. Rooms are fine, enough room to get around and unpack your case, bathroom had a slightly musty smell. Towels are a decent size (not a postage stamp) - remember to bring your own toiletries though as it's that awful shampoo/shower gel combination that's attached to the wall in the bathroom. The bar didn't have any Disarrono which was disappointing and the same reception staff are the bar staff so it's slow. But the staff are friendly and the breakfast is brilliant for a HI Express. Sausages, eggs, beans, toast, cereals, croissants, fruit, nice lattes etc. Overall I'd go back but only if the room was on offer. October 27, 2014
Rated 5.0 out of 5.0 by Hotel position Would definitely stay again everything about our stay was as excellent, as any Holiday Inn we have ever stayed in. October 27, 2014
Rated 4.0 out of 5.0 by GOOD VALUE HOTEL Good value hotel in a very pleasant location in Salford Quays. Bedroom was clean and comfortable - apart from a problem with the heating unit which was quickly resolved - and had everything required for an overnight stay. Breakfast was plentiful and varied - although with many buffet breakfasts the cooked food could have been hotter and the toaster either undercooked or overcooked the bread! Staff very friendly ad helpful. October 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed and staff very attentive We have stayed at this Hotel twice in the past and found this time that the service was as good as previously. The staff were very good at handling our complaints and we will be staying there again. October 24, 2014
Rated 5.0 out of 5.0 by Great stay We only stayed for one night but were extremely happy with our visit. Staff are pro-active, efficient, friendly and go the extra mile to ensure guest satisfaction. Room was comfortable and clean; only negatives were a couple of stains on bed throw and voile curtain needed re-fixing to rail. Breakfast was adequate, only negative was poor scrambled eggs. Hotel is in a lovely spot; tram fare into Manchester city centre is £3.50 return. We'd certainly recommend and hope to return. October 23, 2014
Rated 5.0 out of 5.0 by Great value and great location. I booked this hotel for its location. A ten minute walk from The Lowry made it an ideal place to stay. The staff were polite, friendly and helpful; my room, clean comfortable and welcoming. Incredible value for money. I would definitely stay here again. Thanks. October 23, 2014
Rated 1.0 out of 5.0 by Never Again Horrible location. My whole team was uncomfortable and we ended up switching hotels after 1 night. Could not breath in my room because of the carpet cleaner smell. When I went to the desk they said they were 100% sold out but after having one of the staff members visit my room -POOF- another room became available! Another one of our rooms smelled like sewage and a third had an air conditioner leaking on the floor all night only to wake up to a wet rug all around the room. All that and they over charged every ones rooms and charged us all for parking but insisted they did not. Took 2 weeks to get the bills straightened out. October 22, 2014
Rated 4.0 out of 5.0 by Good stay Clean room and comfortable Very helpful front desk, lovely late pizza, very tasty. Good parking price included all next day until midnight. Breakfast was adequate. Many thanks , we would use again October 22, 2014
Rated 3.0 out of 5.0 by Holiday Inn, Salford Quays Not a pleasant stay. The breakfast was dreadful and complete chaos as they ran out of food. Plus everyone barging into each other and a mad scramble for seats. They ran out of cups, and none could be found as the staff were overwhelmed with dirty dishes. The room was OK. October 20, 2014
Rated 5.0 out of 5.0 by super service great location I must admit I was pleasantly surprised how good this hotel was for what we paid . Great location, room very clean, quality bedding and plenty of pillows and the sofa bed was adequate for our teenage son . The hotel was clean the staff were very polite and helpful. The breakfast was good plenty of choice and the lady who worked keeping every thing topped up ( heather ? forgive me if got name wrong) was a star the way some guests spoke to her was rude but she kept smiling sorted it out no one should complain about breakfast . We have stayed at many of the hotels at Salford Quays and this is one of the good ones. Good value for money will definitely stay here again . October 17, 2014
Rated 5.0 out of 5.0 by Great experience The situation of he hotel on the waterfront at Salford Quays (and what a regenerated area this is!) looking out onto all the water sports and across to Media City (five minutes walk max.) or, if facing the opposite direction, a great view of Old Trafford, what a fantastic position this is! The hotel is easily accessed via road and has ample parking and is only a minute from a tram stop, which affords stress-free travel into Manchester City Centre. The hotel is comfortably furnished, staffed by people with a professional and friendly demeanour and the whole package combines to provide a thoroughly enjoyable experience. October 17, 2014
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