Rated 4.1 out of 5 by 155
Rated 1.0 out of 5.0 by PAC57 worst night ever at a holiday inn
This was by far, my worst experience at a holiday inn, there was a hen party that came back in at 3.30 am & they were very noisy with it.
And then to top the girls up, at 5.30 ish the smokers came out to play & proceeding to talk very loudly, whilst they got their intake of nicotine, DIRECTLY UNDER OUR ROOM 414!!
March 12, 2013
Rated 3.0 out of 5.0 by Delilah Good location
I had stayed at the hotel previously and was more than happy to return, however, I requested a double room and got an adjoining twin room, I was told all the doubles had already been allocated. The hairdryer was broken, this wasn't really an issue has I always take mine own, but the plug socket was too far away from the mirror and the only way of viewing it was to unlock the adjoining door it was attached to, not entirely practical. On a plus side the bed was comfortable and I like the choice of soft or firm pillows. I would go back as the location is ideal and the staff were very accommodating
March 12, 2013
Rated 3.0 out of 5.0 by Aladdin13 Problems getting a hot shower
My Sister and I are regular visitors to the Holiday Inn Express,
unfortunately on this occasion we were unable to get a hot shower during our two night stay.We are assured that we will get a partial refund of what we paid.If this doesnt happen we will be getting in touch with the hotel direct.
March 9, 2013
Rated 5.0 out of 5.0 by Redrobbo7 Football Week-end
4 of us stayed Friday to Sunday and we could not say enough good things about this hotel. Will be back no matter what,all the staff worked really,really hard,a real pleasure to stay there.
March 8, 2013
Rated 4.0 out of 5.0 by reds70 Overnight Stay
The room was fine, clean and comfy, would of been nice to have a couple more tea bags and maybe a couple of bisuits !
The room was clean and the beds were comfy.
The shower and pressure was very disappointing.
Breakfast was Ok a little more choice (bacon, fried eggs etc) would of been good and plates / cutlery and tables you didn't need to clean before you sat down would of been really good !
Cost was good (why is Media City over a 3rd of the cost more when its the same Hotel chain ?) and great location for the footi and a tram stopp a couple of hundred yards away if you want to go into the city !
March 7, 2013
Rated 4.0 out of 5.0 Perfect for trips to Old Trafford
Very friendly helpful staff. Room comfortable.Perfect place to stay when going to see Old Trafford. Set in a nice area beside the quays and close to outlet shopping centre. Breakfast was poor, only downside.
March 4, 2013
Rated 4.0 out of 5.0 by Neil65 An Improvement
I was asked to give this hotel another chance & I did. Things were alot better, but why do other Holiday Inn Express's give Platinum Members a bottle of water and biscuits in their room . This hotel does appear to recognise your status... Oh well.
March 4, 2013
Rated 5.0 out of 5.0 by ugali a good experience
well i was impressed by our stay.................the hotel is in a vg location, room was clean and well decorated, staff and service were extremely good
March 1, 2013
Rated 4.0 out of 5.0 by eurodeb Theatre group
Check-in was smooth and efficient, rooms were clean, comfortable and just what we needed for our short stay.
Breakfast wasn't great. LONG queues for cooked food from a very small self-service "alcove". They were quite busy when we stayed which could explain the queues and the stress level of reception staff the following morning - several minor erros insistant that "we don't have any record of a booking in your name" when I produced my payment receipt the receptionist realised he was checking against the wrong date. Also wrong details recorded for Priority Club.
March 1, 2013
Rated 2.0 out of 5.0 by CharmaineM Convenient location but didn't feel 3 star
The first impression was really good. The staff at the front desk were really nice and helpful, and area downstairs was nice and welcoming.
Unfortunately, the room (family room) was tiny, the mattress had me and my husband rolling into each other, and the air conditioner was so loud and turned on and off so frequently that it kept me awake for most of the night.
Breakfast was basic and the scrambled eggs weren't very nice. My husband felt the sausages were the cheap kind. I would not stay at this hotel again.
February 26, 2013
Rated 5.0 out of 5.0 by vinnyk72 great hotel
Staying at this hotel made our short trip to Manchester relaxing and enjoyable. Very clean and comfortable family room with fantastic view of Old Trafford. Had a good nights sleep and then a nice breakfast to start the day off. Very busy at breakfast because everyone came in at same time. Staff apologised but it was not their fault. Reception staff were helping to clear tables etc, so impressed by their efforts. Staff at hotel are friendly, helpful and overall customer focused. Hopefully this positive feedback will get back to them. I will definitely consider booking again. Only gripe was inflated price due to Man Utd game on but still good value.
February 25, 2013
Rated 5.0 out of 5.0 by Pearly Totally relaxing experience
We booked fairly late. Staying for a couple of days during the half term holiday. The rates were acceptable to us, so we set out for the two night stay. We live in the Northampton region, so the trip wasn't too bad. We found plenty of room in the hotel's car park, which is nice after a lengthy drive, and at £3.00 per night, quite reasonable too. The reception desk was manned by a most charming man, who made us most welcome to the hotel. We were also asked if we'd like a room with a water view or a car park view(??) No brainer if you ask me. So we took the water view, and had no regrets at all. The quays at night are beautiful. The room was extremely spacious, huge shower, even had a settee that lets down to a double bed, should you require it. Plentiful choices with a 'free' hot breakfast, but also plenty of choices of cereals if required. The late check-out also allows for a last minute shopping session for the wife without having to move the car. All in ~ great place. wonderful location and was made to feel very much at home.
February 20, 2013
Rated 4.0 out of 5.0 by Rayzor Great for Old Trafford
Great location for old trafford and quays...but thats about it...luke warm reception from staff, room ok, shower broken and cramped. Breakfast ransacked in the morning...had to wait 30 mins for food other than apples....everything else as you would expect from a holiday inn.
Good beafeater next door and near mal for shops/food options.
February 20, 2013
Rated 2.0 out of 5.0 by Neil65 Poor Room Standard
It first went wrong when I checked and was asked to join the "Holiday Inn Priority Club"....... I am a Platinum Member.
Soap container situauted next to the wash basin was missing. Reported to reception and they did put a replacement in.
Attempted to have a shower in the morning and there was a large hole in the shower pipe and therefore a trickle of water came out of the head.
February 14, 2013
Rated 1.0 out of 5.0 by commentator Reservation changed without warning
As a Platinum Member and a frequent worker in Manchester I have had many excellent stays here but this last trip was a shocker.
I booked and paid for a double room with sofa six weeks before my stay( sofa ideal to relax) and when I came to check in at 9.50pm on my first night I was told, curtly, 'we've no more double rooms'- when I pointed out that was what I booked- and noone from the hotel had made any attempt to contact me- the guy just shrugged his shoulders.
Having paid in advance I was lumbered with an uncomfortable and unwelcoming twin unless I chose to book elsewhere, which ahving paid in advance would have seen me lose what I had paid- if I could find something else.
Staff attitude summed up by the fact that I complained to the Manager and he had my number and promised to investigate the shambles and ring me back.
A week later he has still not done so.
It's a shame because its a great hotel, but if you cannot trust the staff to honour the reservation you have made or at least make the slightest attempt to contact you if there's an issue you think long and hard about visiting it again.
February 10, 2013
Rated 3.0 out of 5.0 by mondeoman01 very average
not enough staff on check in/bar. will not stay again. not cheap for what it is.
February 8, 2013
Rated 4.0 out of 5.0 by HemelSaint Staff Make this hotel. Well done
Staff were just brilliant. Engaging, welcoming, helpful.
its your standard HI Express, more expensive than the normal Express rates, but made pleasurable by the staff, especially the lass with the Liverpool accent.
Not a good price, but well done staff,
February 6, 2013
Rated 5.0 out of 5.0 by Sazerooni Great location, excellent value
Most enjoyable stay at this hotel, great location, close to metro line, Lowry Theatre, shopping outlet & Man United ground. Room quite small for a family, but ideal for just a couple of nights. Breakfast was lovely, plenty to eat, staff all helpful & friendly, especially 'Heather' at breakfast time. Would definately stay here again, we will be returning in the summer.
February 3, 2013
Rated 4.0 out of 5.0 by Wintle Great location for Saford Quays and MediaCity
Good value and location for access to Salford Quays and MediaCity.
Used the tram to get in to Manchester city centre which is very close to hotel and easy to use.
January 28, 2013
Rated 4.0 out of 5.0 by Lightning Great Location
I love the holiday inn and holiday in express hotels and this one is in a great location right on the Quays.
Breakfast is included with is a real bonus.
The staff are really friendly and helpful.
January 25, 2013
Rated 3.0 out of 5.0 by tauldlad Good for work location
tired looking hotel that is cheap and cheerful.
No heating in the room and offer of heater did not materialise.
Window was stuck partially open but managed to slam shut to increase heat slightly.
Have to stay at the hotel when working in Salford as only 1 mile away
January 23, 2013
Rated 5.0 out of 5.0 by Bru1948 Great Service
Used this hotel before, but on this visit we had a problem with the air conditioning/heating unit in our room. This was however swiftly dealt with by reception, offering us either an alternative room or a portable heater. We chose the latter, which was quickly delivered to our room. End of problem. Thank you.
January 23, 2013
Rated 3.0 out of 5.0 by Scouse Niggles with room...207
Air con erratic and often going into error mode.
Shower very powerful but slow to drain, potential for a flood!!
Scrambled egg at breakfast down to the usual standard in any British hotel, why do hotels do it like that??? I dont like rubber egg.
Duvet not big enough for the bed
Otherwise the hotel is well placed for the Quays, bar fine, staff very good, just a few niggles to spoil the experience.
January 22, 2013
Rated 4.0 out of 5.0 by iloveshows great service - small bouncy bed
great location for lowry theatre. bed was a bit small and bouncy but used to memory foam mattress so might just be me. was very quiet but apparently that can change on match days as very near old trafford.
January 20, 2013
Rated 3.0 out of 5.0 by Amelia99 Nice budget hotel.
Stayed here with my partner & 6 yr old twins. loud screaming neighbours making out 12 - 2pm. It woke up the children & was not very pleasant to listen to - didn't help having interconnecting doors - not good sound proofing & my son was worried the shouting man might come through them :(
Parking - plenty £3, 24hrs.
Location - Bit lonely at night, but it was a Sunday.
Tram stops - behind the hotel & over the Quay (5 mins) £6 return for 2 adults & two children - every 15 mins.
family Room - clean, quite modern 1 double 1 sofa bed made up.
Breakfast - included & a good choice of hot & cold.
Staff - pleasant, professional, helpful.
No evening food but serve pizza to order which was nice or staff can assist you with a takeaway delivery.
January 15, 2013
Rated 4.0 out of 5.0 by Huntfamily Incredibly good value
Stayed here whilst visiting in the area. Booked ahead to get best rate on room booking. For a family of six this was an excellent arrangement. All facilities in good working order. Quiet and comfortable night. Great to have breakfast included- nothing too much trouble for lady supervising the breakfast area. Visited the Quays whilst there- would recommend a visit to Imperial War Museum North. All in all a very happy customer. Thank you Holiday Inn Express at Salford!
January 14, 2013
Rated 4.0 out of 5.0 by Sylvie7 Manchester at its most peaceful
This was the second time we have stayed at this hotel ansd we werwe very pleased with every thing again on the whole. We asked for a room at the top with a good view and we got itWe thought the breakfast could have been a bit more exciting, with a bettwer choice of fruit rather than just apples! but for the price wwe paid it was very good.
One thing I think you need to keep an eys on is the disabled parking, I have a blue badge on show at all times, but all the other cars parked in disabled bays had no blue card displayed and just parked their for convenience. It is breaking the law to park in a disabled bay if you are not disabled.!
January 12, 2013
Rated 4.0 out of 5.0 by Haroldson Good location easy access to surroundig areas
Good stay, comfortable and relaxing. There was a slight incident in the reception lounge in the evening. A man obviously worse for wear was swearing loudly with foul language. When the staff at reception were made aware of this they 'had a word ' and the matter was resolved.
January 7, 2013
Rated 5.0 out of 5.0 by colourful Friendly helpful staff, clean and comfortable
Our party of eight all had a wonderful stay, great location, recommend for weekend or short stay, visit gallery, museum easy access to city center. I love Manchester.
January 5, 2013
Rated 4.0 out of 5.0 by Watson963 Comfortable, affordable stay close to Media City
Standard HIE in ideal location by the river, about five minutes' walk from Media City UK.
Staff cheerful and friendly. Rooms simple but comfortable.
Breakfast is standard HIE stuff - restricted to scrambled eggs and sausages (no veggie version). Reasonable selection of cereals, fruit, and pastries though.
Loved the tombola for Platinum members - could win a free drink at the bar, or discount off a round of drinks, or some bonus points on PC account. Nice touch!
January 4, 2013