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Rated 4.2 out of 5 by 266 reviewers.
Rated 2.0 out of 5.0 by Convenient location but didn't feel 3 star The first impression was really good. The staff at the front desk were really nice and helpful, and area downstairs was nice and welcoming. Unfortunately, the room (family room) was tiny, the mattress had me and my husband rolling into each other, and the air conditioner was so loud and turned on and off so frequently that it kept me awake for most of the night. Breakfast was basic and the scrambled eggs weren't very nice. My husband felt the sausages were the cheap kind. I would not stay at this hotel again. February 26, 2013
Rated 5.0 out of 5.0 by great hotel Staying at this hotel made our short trip to Manchester relaxing and enjoyable. Very clean and comfortable family room with fantastic view of Old Trafford. Had a good nights sleep and then a nice breakfast to start the day off. Very busy at breakfast because everyone came in at same time. Staff apologised but it was not their fault. Reception staff were helping to clear tables etc, so impressed by their efforts. Staff at hotel are friendly, helpful and overall customer focused. Hopefully this positive feedback will get back to them. I will definitely consider booking again. Only gripe was inflated price due to Man Utd game on but still good value. February 25, 2013
Rated 5.0 out of 5.0 by Totally relaxing experience We booked fairly late. Staying for a couple of days during the half term holiday. The rates were acceptable to us, so we set out for the two night stay. We live in the Northampton region, so the trip wasn't too bad. We found plenty of room in the hotel's car park, which is nice after a lengthy drive, and at £3.00 per night, quite reasonable too. The reception desk was manned by a most charming man, who made us most welcome to the hotel. We were also asked if we'd like a room with a water view or a car park view(??) No brainer if you ask me. So we took the water view, and had no regrets at all. The quays at night are beautiful. The room was extremely spacious, huge shower, even had a settee that lets down to a double bed, should you require it. Plentiful choices with a 'free' hot breakfast, but also plenty of choices of cereals if required. The late check-out also allows for a last minute shopping session for the wife without having to move the car. All in ~ great place. wonderful location and was made to feel very much at home. February 20, 2013
Rated 4.0 out of 5.0 by Great for Old Trafford Great location for old trafford and quays...but thats about it...luke warm reception from staff, room ok, shower broken and cramped. Breakfast ransacked in the morning...had to wait 30 mins for food other than apples....everything else as you would expect from a holiday inn. Good beafeater next door and near mal for shops/food options. February 20, 2013
Rated 2.0 out of 5.0 by Poor Room Standard It first went wrong when I checked and was asked to join the "Holiday Inn Priority Club"....... I am a Platinum Member. Soap container situauted next to the wash basin was missing. Reported to reception and they did put a replacement in. Attempted to have a shower in the morning and there was a large hole in the shower pipe and therefore a trickle of water came out of the head. February 14, 2013
Rated 1.0 out of 5.0 by Reservation changed without warning As a Platinum Member and a frequent worker in Manchester I have had many excellent stays here but this last trip was a shocker. I booked and paid for a double room with sofa six weeks before my stay( sofa ideal to relax) and when I came to check in at 9.50pm on my first night I was told, curtly, 'we've no more double rooms'- when I pointed out that was what I booked- and noone from the hotel had made any attempt to contact me- the guy just shrugged his shoulders. Having paid in advance I was lumbered with an uncomfortable and unwelcoming twin unless I chose to book elsewhere, which ahving paid in advance would have seen me lose what I had paid- if I could find something else. Staff attitude summed up by the fact that I complained to the Manager and he had my number and promised to investigate the shambles and ring me back. A week later he has still not done so. It's a shame because its a great hotel, but if you cannot trust the staff to honour the reservation you have made or at least make the slightest attempt to contact you if there's an issue you think long and hard about visiting it again. February 10, 2013
Rated 3.0 out of 5.0 by very average not enough staff on check in/bar. will not stay again. not cheap for what it is. February 8, 2013
Rated 4.0 out of 5.0 by Staff Make this hotel. Well done Staff were just brilliant. Engaging, welcoming, helpful. its your standard HI Express, more expensive than the normal Express rates, but made pleasurable by the staff, especially the lass with the Liverpool accent. Not a good price, but well done staff, February 6, 2013
Rated 5.0 out of 5.0 by Great location, excellent value Most enjoyable stay at this hotel, great location, close to metro line, Lowry Theatre, shopping outlet & Man United ground. Room quite small for a family, but ideal for just a couple of nights. Breakfast was lovely, plenty to eat, staff all helpful & friendly, especially 'Heather' at breakfast time. Would definately stay here again, we will be returning in the summer. February 3, 2013
Rated 4.0 out of 5.0 by Great location for Saford Quays and MediaCity Good value and location for access to Salford Quays and MediaCity. Used the tram to get in to Manchester city centre which is very close to hotel and easy to use. January 28, 2013
Rated 4.0 out of 5.0 by Great Location I love the holiday inn and holiday in express hotels and this one is in a great location right on the Quays. Breakfast is included with is a real bonus. The staff are really friendly and helpful. January 25, 2013
Rated 3.0 out of 5.0 by Good for work location tired looking hotel that is cheap and cheerful. No heating in the room and offer of heater did not materialise. Window was stuck partially open but managed to slam shut to increase heat slightly. Have to stay at the hotel when working in Salford as only 1 mile away January 23, 2013
Rated 5.0 out of 5.0 by Great Service Used this hotel before, but on this visit we had a problem with the air conditioning/heating unit in our room. This was however swiftly dealt with by reception, offering us either an alternative room or a portable heater. We chose the latter, which was quickly delivered to our room. End of problem. Thank you. January 23, 2013
Rated 3.0 out of 5.0 by Niggles with room...207 Air con erratic and often going into error mode. Shower very powerful but slow to drain, potential for a flood!! Scrambled egg at breakfast down to the usual standard in any British hotel, why do hotels do it like that??? I dont like rubber egg. Duvet not big enough for the bed Otherwise the hotel is well placed for the Quays, bar fine, staff very good, just a few niggles to spoil the experience. January 22, 2013
Rated 4.0 out of 5.0 by great service - small bouncy bed great location for lowry theatre. bed was a bit small and bouncy but used to memory foam mattress so might just be me. was very quiet but apparently that can change on match days as very near old trafford. January 20, 2013
Rated 3.0 out of 5.0 by Nice budget hotel. Stayed here with my partner & 6 yr old twins. loud screaming neighbours making out 12 - 2pm. It woke up the children & was not very pleasant to listen to - didn't help having interconnecting doors - not good sound proofing & my son was worried the shouting man might come through them :( Parking - plenty £3, 24hrs. Location - Bit lonely at night, but it was a Sunday. Tram stops - behind the hotel & over the Quay (5 mins) £6 return for 2 adults & two children - every 15 mins. family Room - clean, quite modern 1 double 1 sofa bed made up. Breakfast - included & a good choice of hot & cold. Staff - pleasant, professional, helpful. No evening food but serve pizza to order which was nice or staff can assist you with a takeaway delivery. January 15, 2013
Rated 4.0 out of 5.0 by Incredibly good value Stayed here whilst visiting in the area. Booked ahead to get best rate on room booking. For a family of six this was an excellent arrangement. All facilities in good working order. Quiet and comfortable night. Great to have breakfast included- nothing too much trouble for lady supervising the breakfast area. Visited the Quays whilst there- would recommend a visit to Imperial War Museum North. All in all a very happy customer. Thank you Holiday Inn Express at Salford! January 14, 2013
Rated 4.0 out of 5.0 by Manchester at its most peaceful This was the second time we have stayed at this hotel ansd we werwe very pleased with every thing again on the whole. We asked for a room at the top with a good view and we got itWe thought the breakfast could have been a bit more exciting, with a bettwer choice of fruit rather than just apples! but for the price wwe paid it was very good. One thing I think you need to keep an eys on is the disabled parking, I have a blue badge on show at all times, but all the other cars parked in disabled bays had no blue card displayed and just parked their for convenience. It is breaking the law to park in a disabled bay if you are not disabled.! January 12, 2013
Rated 4.0 out of 5.0 by Good location easy access to surroundig areas Good stay, comfortable and relaxing. There was a slight incident in the reception lounge in the evening. A man obviously worse for wear was swearing loudly with foul language. When the staff at reception were made aware of this they 'had a word ' and the matter was resolved. January 7, 2013
Rated 5.0 out of 5.0 by Friendly helpful staff, clean and comfortable Our party of eight all had a wonderful stay, great location, recommend for weekend or short stay, visit gallery, museum easy access to city center. I love Manchester. January 5, 2013
Rated 4.0 out of 5.0 by Comfortable, affordable stay close to Media City Standard HIE in ideal location by the river, about five minutes' walk from Media City UK. Staff cheerful and friendly. Rooms simple but comfortable. Breakfast is standard HIE stuff - restricted to scrambled eggs and sausages (no veggie version). Reasonable selection of cereals, fruit, and pastries though. Loved the tombola for Platinum members - could win a free drink at the bar, or discount off a round of drinks, or some bonus points on PC account. Nice touch! January 4, 2013
Rated 5.0 out of 5.0 by Perfect end to term Hotel was excellent value. Comfortable decent sized room with view over the quays. Clean and tidy. Five minutes walk to Metrolink and so into town for meal and few drinks. Perfect end to busy term. Will certainly repeat the experience. Excellent. January 3, 2013
Rated 3.0 out of 5.0 by Great location Great location for the Lowry Theatre and plentiful private car parking outside hotel. Receptionist was lovely, and room is typical Holiday Inn Express. Clean and comfortable . Bathroom does what it says! Only downfall was breakfast was bit frantic! It was over xmas and hotel full of families. Also because it was a weekday, it had the usual shorter and earlier weekday breakfast times (to suit business people I assume) when it could have swapped to the extended weekend breakfast times seeing as it was more like a weekend. Having said that, the food was being constantly replenished, it was just a bit busy! Kids in pyjamas is not really what I expect in a hotel breakfast room! Having said all that it was well worth what we paid. January 3, 2013
Rated 4.0 out of 5.0 by Great nights sleep and good value for money Stayed here for gig in City Centre and because parking was available. No problems at all, friendly staff, quick check in and check out in morning, bedroom was clean, no problems at all. Near the tram stop for travelling into City Centre and various eating/drinking places within walking distance. Breakfast was buffet style with a good selection, perhaps a bigger selection of hot food would be better. Would definetely stay here again. January 2, 2013
Rated 3.0 out of 5.0 by No Value for money Stayed in 419 (a family room) It was very cold and there was no heating. Not ideal in the middle of winter. The plug hole in the shower was blocked meaning that when you took a shower all the gunk in the drain would build up around your ankles. There were no indicators on the bathroom taps as to which was hot/cold. The bar man was very unfriendly and unhelpful when I was trying to place an order and enquire about the hot food and I was told if I dont want a sandwich I should go to subways (Not within walking distance) It may be an express but it did not live up to the brand at all. I won't stay again in future December 19, 2012
Rated 3.0 out of 5.0 by Quite disappointed... Having stayed here at least 7 or 8 times now, I was very disappointed about the following things... 1. Having to pay for parking 2. No internet voucher at reception 3. Asking to have fresh scrambled eggs at breakfast but none came despite me sitting for 20 minutes 4. My shower filled up like a bath due to very poor drainage I have always enjoyed my stay here but felt let down by these small but significant changes to parking and internet services, I will certainly be thinking twice about staying here again in the future. December 18, 2012
Rated 4.0 out of 5.0 by Good Value Used this hotel for a one-night, short break to visit Salford Quays so the location was excellent for this purpose. The Lowry Centre, theatre, cinema, shopping outlet, Media City and the Imperial War Museum were all a few minutes walk away alongside the Manchester Ship Canal. Our 6th floor room was spacious and comfortable although the view was a nightmare or a delight, depending on whether one supports Manchester United or not for the neon signs and outline of Old Trafford were very visible! The noise of the adjacent lift and the in-room air conditioning was a bit of a nuisance but I guess this also depends on how deeply one sleeps anyway. Breakfast was not terribly exciting but then, given the price, it was not expected to be. It was easy to walk to the tram stop and get into the city in a few minutes. I'd use this hotel again. The staff were very helpful and checking in and out a breeze! December 15, 2012
Rated 5.0 out of 5.0 by Great location, enjoyed my stay Staff were friendly and efficient, we expected to wait for our rooms longer than we did as we did arrive earlier than our check in time. But by the time we had ordered our drinks our rooms were ready . Great location, just a walk over the bridge to shopping outlet and some pubs and resturants. For a budget break in December the room was excellant value - it was lovely and warm comfortable beds and clean. Will definately be returning. The breakfast was varied and very good. I will be recommending this hotel again. December 15, 2012
Rated 1.0 out of 5.0 by Worst night ever! Got allocated to Room 105, which happens to be right next to the Central Heating Generator. The noise was terrible and we were unable to get any sleep at all from the constant droning. Was exhausted by morning. You do not realize it at first, so if you get allocated this room, ask to be moved a long way away!! December 14, 2012
Rated 5.0 out of 5.0 by excellent sevice very pleasant ,cherfull and polite staff i only stayed one night but had a pleasant and relaxing stay December 13, 2012
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