Rated 4.7 out of 5 by 206
Rated 5.0 out of 5.0 by bugsy124 Great bargain for the price......
This hotel is clean and comfortable. The front desk staff is friendly and courteous. The housekeeping staff greeted me every morning with a smile, and did a fantastic job making up my room. The hot breakfast was very good, with lots of variety.
August 25, 2014
Rated 5.0 out of 5.0 by dmacky Comfortable and Clean
The hotel had a nice and welcoming feeling when we arrived. Our room was very clean and well laid out for a basic room. All of the beddng looked clean, and was comfortable.
August 25, 2014
Rated 5.0 out of 5.0 by VBA Associates Great Service
Great customer service. Very friendly. Great hotel experience.
August 25, 2014
Rated 4.0 out of 5.0 by Anthony Canada Great Experience
Very clean hotel, Fantastic front desk staff, fun to speak with (thank you Kay and Ryan) and very helpful with our questions. Exterior noise is well suppressed by the hotel structure. Noise transmission between the hallway and the rooms needs to be improved. You can easily hear what people were talking about, however hotel traffic was fairly quiet during late night which is a bonus. Breakfast common room as large as it is, can get cramped when the hotel is booked, however staff is very efficient in filling up the breakfast choices and cleaning up tables for the next guest. We noticed that the front desk staff including the general manager were working in the breakfast common room during the morning rush...was great to see that! Check out is supper fast! All in all, we enjoyed our stay and looking to return for American Thanksgiving. My only request to the hotel would be to carefully check bathroom caulking around the bath tub structure. We did notice that some of the caulking had changed color or was coming apart. Not a big deal, but could be something that would be more visually appealing. Thanks!
August 22, 2014
Rated 5.0 out of 5.0 by RI Nonna Excellent service
we have stayed at this location before and always find it clean and comfortable. We get a great night's sleep and wake up to a delicious breakfast before we get on our way. The parking lot and entrances are well lit at night. The staff is always ready and willing to be of assistance.
August 21, 2014
Rated 5.0 out of 5.0 by Escaping Arizona heat Great staff
Ryan was the best at the front desk. Every employee had a big friendly smile and greeting. Room clean and comfortable. A lot of choices for breakfast. Great place to stay.
August 21, 2014
Rated 5.0 out of 5.0 by Rina99 Great service!!!
Everything was great... The only thing was the carpet, there was a smell when you were in the room.
Staff was great!!!
August 20, 2014
Rated 5.0 out of 5.0 by ryanln Very surprised
We booked based on price and didn't really look into the property that much and we were pleasantly surprised in that the hotel had a much more premium feel than we expected. I am not sure how old the building is, but is looked very new, modern, and fancy.
The rooms where clean and big, and very comfortable. The breakfast was very good.
We got the shopping package with the Merrimack premium outlets and we found this was a good value.
August 19, 2014
Rated 5.0 out of 5.0 by Monty1955 Great place to relax
The staff is extremely friendly and helpful. The rooms and grounds are kept immaculate. The pool area is spacious and well furnished, The location is near many shopping areas and great restaurants.
August 19, 2014
Rated 3.0 out of 5.0 by RexH If your not looking for the HIE experience, this place is for you.
If you travel often, you will know what I mean when I say finding a small amount of familiarity and comfort in a hotel while working on the road is huge. Can I find a dozen places with rooms a fraction the price?, sure. But people like me pay the fee to stay here, because over all, they are all the same. From the way they do business to the breakfast room, you know what to expect. Which on the road, is as close as you can get to being home.
So I might seem petty in expecting to be greeted the same way as other HIE's, but I do! It's part of the experience I've come to expect.
Other places know you are driving by cheaper places to get to theirs, so when you show up they ACT as though they are aware and grateful of you staying there. i.e. greet you with a smile, recognize you as a loyal member,offer you some little bag of goodies, a bottle of water, ect.
So at this point, if your thinking me petty, come on in it's a good place to stay.
But if your a traveler like me and have come to have a level of HIE expectation in the way your treated and greeted, don't bother . Save $ and go to the mom and pop motel down the road.
August 18, 2014
Rated 5.0 out of 5.0 by melott Excellence as a norm
From check-in, the stay, to checking-out and heading home, as with past stays at this hotel, was totally enjoyed. The staff makes one feel welcomed upon arrival, providing them with their undivided attention, the Room was in perfect order, the food plentiful and delicious....and checking out without a hitch. I couldn't ask for anything more. And, this happens every time I arrive at this particular hotel. Bravo to your staff.
August 17, 2014
Rated 5.0 out of 5.0 by JDK7 Ideal hotel for the business traveler.
All questions and assistance requested from support was courteous, helpful and accurate.
Very good staff support at the working level that relate to me that they do their work consistently well.
Good location at Merrimack for evening walk to unwind from a business day,
Not a demanding person for dining out and found hotel and nearby restaurants amenable to my tastes and style of living.
Quiet atmosphere amenable to the evening business tasks that need accomplished.
August 14, 2014
Rated 5.0 out of 5.0 by Swisher12 Front Desk Staff
Were very good, friendly and helpful. Made my stay there better because they were great.
August 13, 2014
Rated 5.0 out of 5.0 by Jimbart GReat Place BUT
This place is perfect. Spotlessly clean, the staff is very courteous and the location is great BUT they really need to do something about that coffee in the lobby that you get for breakfast. The coffee in the room was good but the lobby coffee was way to strong and bitter. I dumped it. Found it undrinkable. I ask other guests about it and their opinions were the same.
August 13, 2014
Rated 5.0 out of 5.0 by Jun R. Clean and great service
I will always book @ Holiday Inn Express, very clean.
August 12, 2014
Rated 5.0 out of 5.0 by Corinna Great customer service!!
The ladies at the front desk were VERY accomodating. Especially Sharon, she really took her time with us to ensure our complete satisfaction.We loved our suite, very comfortable. Quiet, clean surroundings. Will definitely be back.
August 12, 2014
Rated 5.0 out of 5.0 by Sand171 Great price, great staff and great breakfast!!
We had a "great" stay here, the lady at the front desk even went as far as giving us maps for the area mall, and addresses for us to put in our GPS for places to eat. Amazing value for the price, and a very fulfilling breakfast to start our day off with. We will definitely be staying here again when in the area!!
August 9, 2014
Rated 5.0 out of 5.0 by dudy comfortable clean courteous servive
very nice hotel my whole experience was great nothing bad to say about this property or servive
August 7, 2014
Rated 5.0 out of 5.0 by CTDiva Comfortable, neat and clean room
The appointments in the room were extremely up-to-date and stylish. Although I am not a frequent traveler, I thought the bedding appointments in this Express, far superior to other hotles I have stayed in.
August 6, 2014
Rated 5.0 out of 5.0 by RHALEEN Wonderful experience
We stayed at the Holiday Inn Express during a "girls weekend" shopping getaway in July 2014. We truly enjoyed our stay at the HIE Merrimack. Brianna at the front desk was so personable and helpful with any and all questions we asked! She is the type of person that makes you feel welcome and is sincere. The rooms are comfortable and clean. The included breakfast is awesome and there's a large variety of hot and cold choices. The Manager was visible and accommodating. The shopping in Nashua and the Merrimack Outlets is very close to the hotel
and there are hundreds of restaurants to choose from. We look forward to our next stay at HIE!
August 5, 2014
Rated 5.0 out of 5.0 by FloridaTraveler Keeps Getting Better
We frequently stay at this HIE, sometimes for long periods of time, while visiting relatives and friends.
Each time it just seems to get better! Sharon, in sales, is always around making sure the guests are comfortable and doing things we are sure are not in her job description. And one would think Gary, in maintenance, is in sales/customer relations by the way he is so responsive and customer friendly to all of the guests. And, of course, there is the lady in the breakfast area (whose name I have regrettably forgotten) who keeps things picture perfect and has a great sense of humor to boot!
Definitely our home away from home!!
August 4, 2014
Rated 5.0 out of 5.0 by cats6 Great hotel and clean
Rooms were clean and neat. Easy access to internet.
Convenient location - clost to turnpike - less than a block.
Variety of breakfast food choices from healthy to pancakes.
August 2, 2014
Rated 4.0 out of 5.0 by Cybele Comfortable experience
Friendly staff, comfortable room and good breakfast. Would come back to stay again.
July 31, 2014
Rated 5.0 out of 5.0 by Tony & Gigi Very enjoyable stay
The hotel is in very good shape.. General manager and all staff members were great.
July 30, 2014
Rated 4.0 out of 5.0 by Trixie99 Overall Good Experience
I recently stayed at this HI Express while visiting the outlet mall. My overall impression was good. This hotel was fresh, clean and located close to restaurants, gas stations and shopping. The outlet mall is about 5 minutes away. The design and layout were a bit strange; immediately when entering the lobby you need to go up a curved staircase which can be difficult if carrying luggage or bags (there was an elevator available if needed). As others have mentioned, the rooms are quite small. I felt our bed was too close to the air-conditioning unit under the window so it was chilly while sleeping. The set-up for the breakfast food is a bit cramped and disorganized. It was very busy the first morning (had to wait for an available table) and guests were constantly cutting in front of others trying to get food as there was no proper flow to the layout. Not really a huge issue and is probably fine on less busy mornings. Overall I would recommend this location.
July 30, 2014
Rated 4.0 out of 5.0 by Joe from the vineyard good service
comfortable. clean. good staff. i'd stay here again if i'm ever in the area.
July 30, 2014
Rated 5.0 out of 5.0 by comppc_guru Great Service, comfortable bed, superb breakfast,
I've been traveling for over 30 years and have stayed at many hotels both abroad and statewide. This hotel ranks among my top 5. I was extremely pleased with how personable and helpful the staff was, the cleanliness and comfort of my room and the easy access to many attractions. I plan on staying there several times in the coming months.
July 29, 2014
Rated 5.0 out of 5.0 by cbreeze Front desk staff was excellent, Very comfortable bed,
Will continue to stay here each quarter when I come up for business. Great location and room was ck=lean and the bed very comfortable.
July 25, 2014
Rated 5.0 out of 5.0 by JAL2345 Just WOW!
What a nice hotel. Staff, rooms and location. We were in Merrimack for the outlets on our way to Boston. What a great place to stay! Many restaurants nearby and the best New Hampshire Liquor Store with great low prices. The outlets were fabulous!
I really recommend this hotel. Barbara (I think was her name) during the evening was so nice. Also, if you have the chance to visit the Budweiser Brewery and have the tour, it's a must!!! Free visit and tasting!
Thank you to all!
July 24, 2014
Rated 5.0 out of 5.0 by FloridaTraveler Continues to be Our Home Away from Home
Every time we stay here, which is many times a year, everything and everyone are just wonderful. .
July 21, 2014