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Rated 4.3 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by great hotel This was a great hotel huge room with a jacuzzi was great and breakfast was delicious September 23, 2014
Rated 5.0 out of 5.0 by No surprises Everything was as I expected with no surprises. It's a wonderful hotel! September 21, 2014
Rated 5.0 out of 5.0 by Very nice HI Express Very nice location and modern and up to date Express September 19, 2014
Rated 5.0 out of 5.0 Tammy Made It Great As I travel quite a bit I encounter many desk clerks that seem as they are doing a job they really don't like. Tammy made our stay she was helpful, cheery, caring and professional. We did not have a reservation but were very tired travelers calling from a gas station and she made us feel like a top tier member, (I am not). The room was clean, comfortable and quiet. Nice stay and one I will remember. Thanks Tammy September 19, 2014
Rated 5.0 out of 5.0 by I like this place Only problem I had during this stay was that this room must have been a previous smoking room. When I first checked in there was a stale smoke smell, after running the a/c for a while it seemed to clear up a but to a bearable state. September 13, 2014
Rated 3.0 out of 5.0 by Average hotel, but I was expecting much better Hotel appearance was nice, both inside and out. Rooms were nice. We felt safe at this hotel. Cleanliness of hotel was above average except for our grandson finding an empty beer can somewhere in the room. Ran into a few minor maintenance problems, but they were addressed ok. Front desk clerks were very friendly and they were probably the most valuable asset of this hotel. However, though I was greeted as a Platinum Elite member, for the first time ever I was not offered any kind of perk at an IHG brand hotel - not even a bottle of water. I never mentioned anything to the desk clerk hoping there would be a surprise waiting for me in my room, but that "cupboard" was bare also and I sort of felt like that unlucky kid who got a box of Cracker Jacks without a toy in it. We were able to get a cup of hot coffee from the breakfast area. Breakfast items were adequate, but breakfast counter was tiny and could only be accessed by two people at a time. I'm not sure what the going rate for hotels in the Manchester, TN area is, but this hotel seemed very expensive for what it offered compared to other HIX hotels I've stayed at along my route. That was half the reason I chose this hotel hoping the amenities would match the price. I'd recommend this hotel, but only to anyone who has to stay in Manchester for business or pleasure. It's clean, safe and friendly, but there are more appealing IHG hotel options along my route to Florida. September 12, 2014
Rated 5.0 out of 5.0 by Outstanding Customer Service Got in late - and was tired and very grumpy - and the staffs attitude and chipper attitude - changed my outlook immedietly - she was helpful, attentive and made me feel like I was welcome, important - and most of all - appreciated as a customer.. very much happy customer! September 3, 2014
Rated 5.0 out of 5.0 by Exceptional Front Desk Service Melissa did a wonderful job of taking care of my reservation. She made sure to be able to accomodate my situation. Jeremiah was wonderful at check in time also. I will be staying at this hotel for all of my future reservations when I am in this area. September 2, 2014
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