Rated 3.9 out of 5 by 90
Rated 5.0 out of 5.0 by Bucci Great Service
The customer service was fantastic with everything. From being able to help us find a place to eat, to helping to correct mistakes that we made while booking the rooms. The only thing that I could say that could be improved would be in other Holiday Inn Express', I have been supplied with shower body wash which I prefer over the hotel soaps. The hotel was also not really within walking distance of many places to dine but can still be done if you are really dedicated. Overall however, it was a great experience that I would recommend to any of my family or friends!
August 27, 2014
Rated 3.0 out of 5.0 by Cege Housekeeping Lax
We had a family reunion with 8 reservations. Two or three of the rooms did not get housekeeping one or two of the days of our stay. When notifying the front desk of the housekeeping, they were advised that housekeeping staff had left for the day (4:00 p.m.) and the front desk would have to take clean towels to the rooms, remove the dirty towels and garbage. On the third night stay one room's key no longer worked. Some of the rooms that did get housekeeping did not get coffee or cups replenished and we went to the front desk for those items, and dirty cups were left unattended.
August 25, 2014
Rated 5.0 out of 5.0 by nmcd123 Great service
Great stay here and during the winters they have an underground garage to help with the brutal winters here.
August 21, 2014
Rated 4.0 out of 5.0 by Dwc5263 5 year old property, great location
Nice hotel. Very quiet and restful after a long day of travel. Other than fire alarm going off for no apparent reason, quiet and clean. I did talk to maintenance person about television channels listed on card in room do not match channels on t.v. This is very frustrating for a person that travels extensively and knows times and channel (HBO, TBS etc) but has no idea what channel number is. He apologized and said it would be looked into. I would stay here again based on quiet and location. Plenty of stores nearby in a growing area of town.
August 18, 2014
Rated 5.0 out of 5.0 by curmudgeon Great early morning service
The young man working in the early morning on the 13th of August did a really great job with early breakfast and newspapers. I have not seen him before during my many stays, but he seems a great staff addition.
August 15, 2014
Rated 5.0 out of 5.0 by Bob D2848 Very nice Hotel
Staff very friendly and helpful, willing to assist to make guest feel at home. Hotel, new and great decor and amenities throughout. Highly recommend as great place to stay in Mankato.
August 10, 2014
Rated 5.0 out of 5.0 by Ozzy and Snowbird MANKATO
Everything was Excellent. Very nice hotel. Very nice inside and out. Hotel, staff, pool, hot tub, and breakfast was excellent.
August 4, 2014
Rated 2.0 out of 5.0 by Joelr8 Staff Needs Training
The staff at this property is not at all trained in providing great customer service. They never were able to provide a straight answer or provide any assistance. We had to stay here because all other hotels were already booked.
July 23, 2014