Rated 4.0 out of 5 by 54
Rated 1.0 out of 5.0 by Zach123456789 Nice on the outside
I stay at Holiday Inn because I expect to be able to take a Hot shower, have internet as fast as I have at home, and some decent TV channels. This location has none of these. I would look for a different Holiday Inn or a different chain.
December 8, 2013
Rated 1.0 out of 5.0 by asdfc Room Open all Day
I have stayed at this hotel several times. It is clean but a little pricey considering all the other options in the area. Breakfast is okay, a typically hotel chain breakfast. They do change it up daily however.
My real problem with my stay was that I left at 7:30 am with my room door securely shut. I returned around 600 pm to my door being open with the lock in between the door and the frame. I called down to the front desk and the call was not answered. I went down to the desk and the clerk apologized but offered no resolution except to speak with the GM when he came in the morning. He took my name and number just in case I was not able to meet face to face with the GM. The next morning I waited until 8:10 am and no GM. To date the GM has not called or emailed.
Very poor customer service.
November 10, 2013
Rated 5.0 out of 5.0 by suzeqandhe nice bright and clean
We've stayed here twice in the last few months and it’s quickly become our go-to Mankato hotel. The staff is friendly and efficient. The common areas are clean and new looking. All the bright lights are a little much for me but they must have some good reason for doing it. Sure does make everything feel fresh.
A couple of dimmer switches in the lobby area and it would be just perfect.
The rooms are spacious and comfortable. we especially appreciate the soft pillows labeled "soft" and the mini fridge.
November 6, 2013
Rated 3.0 out of 5.0 by Bridesmom2013 Nice big pool, but lacking good housekeeping and front desk staff
Our group had about ten rooms for the weekend and almost all of them had an issue with dusty rooms - my issue was the beer bottles under the sink in our suite when we checked in- Things like that should not be missed! Also told the front desk twice that a light bulb was burnt out and it was never replaced during our four day stay =( As the bride's mother I was too busy to keep complaining but we paid for the 3 room suite to have gift opening in there and it would have been nice to have the light working. Also had a problem with the front desk staff giving out keys to people who actually were not in that room - SCARY! Luckily it was friends pulling pranks on the wedding party but the staff should definitely be more careful!- it happened both Friday night and Saturday during the day so it was not the same person at the desk - policy should be evaluated!!! Oh and housekeeping let us in our room when the key didn't work and had no idea if it was really our room - Security issues!
October 24, 2013
Rated 4.0 out of 5.0 by mnhighlighter Very nice hotel with excellent staff
This Holiday Inn Express had excellent employees, very friendly and on top of things. We were greeted with smiles every time we saw a staff member from the front desk, to the housekeeping staff.
We were in a 2 queen standard room and it was a usual Holiday Inn express room. Good sized with a small refrigerator and microwave, large bathroom and flat screen TV.
It seems as though housekeeping must have moved fast in cleaning the room before our arrival as the toilet was unflushed when we walked in. This was rather unpleasant, but everything else was very clean.
We used the hot tub a few times as I ran in the Mankato Marathon. It was wonderful except for when there was a birthday party going on and it was inundated with children doing 'cannon balls' into the hot tub and thinking it was funny to turn it on and off at will. The parental supervision was lacking. We left. Other than that it was very enjoyable.
Breakfast was good and I always love the pancake maker. The hotel allowed for an early breakfast on marathon day so that was awesome.
I did note that I didn't get my usual little 'welcome bag' that I usually get for being a priority club platinum member.
All in all good hotel. I'd consider it again when in the area.
October 24, 2013
Rated 2.0 out of 5.0 by OntheroadRon Good location below average service
Property is in good location and upon pulling into hotel I was thinking what a comfortable setting for an HIE, right up to when I walked up to the desk. I don't know if property is understaffed or if management doesn't take an active roll in running the property. Every time I needed something or had questions me and everybody I saw had to push a bell to get someone's attention, desk personnel were in the back folding the wash. Upon arrival room looked and smelled like it had a five minute cleaning job, bedding wore out, wrinkled and furniture smudged, two inch dust line around all walls and bathroom well it just smelled unclean or half cleaned. It is a shame as nice as property is that it's being run down and taken care in this fashion.
October 19, 2013
Rated 1.0 out of 5.0 by EmilyMO Horrible customer service
I was not recognized or appreciated for being a platinum member
There was no water at check in
And my phone charger was stolen and I was pretty much told sorry about your luck
I was incredibly unhappy with my stay and will never stay there again
I didn't want my room service and my do not disturb sign was removed
Every time I walked in the lobby I was greeted with snarls never smiles
October 17, 2013
Rated 4.0 out of 5.0 by TimTraveler Take care of frequent customers.
First the good news. Nice hotel with a nice location with lots of eating options near by. Breakfast is good, it's very clean, pretty new.....no complaints about the hotel.
My only problem is I'm a platnum rewards member. I checked in fairly early, around 4 and asked if they had any (free# upgrades to a suite. Not that big of a deal but I figure I have a ton of points#over 1M) and I might as well enjoy the benefits of platinum membership. I was told they didn't have any. I had a hard time believing that as there were only about 10 cars even in the parking lot and it was a weeknight.
I took my keys, got the the room and jumped on the IHG website adn looked up the hotel and sure enough....there were a ton of suites left. King Suites....you name it. So...a little frustrated I called back down the the front desk and asked....'are you suuuure you don't have a suite you can find for me?' After being on hold a couple minutes I was moved to a 2 Queen suite. I checked later in the night and numerous suites were still available, including King Suites like I was hoping for. I guess they were hoping others would book later when suites were all they had and they could get full price for them instead of giving it to me at the reduced rate.
This has happened to me a couple times at other properties and I let it slide, just decided that if I was blown off for a suite again, I would write one of these reviews and let someone know this isn't cool.
October 14, 2013