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Rated 4.4 out of 5 by 47 reviewers.
Rated 5.0 out of 5.0 by Good service would stay again. Overall everything was great. I didn't use many of the amenities. The breakfast was ok, seemed to be better on certain days (different staff?). Bed was comfortable and room very clean. The location doesn't have anything within walking distance so plan ahead if you don't have a vehicle. June 8, 2014
Rated 5.0 out of 5.0 by Great Service While staying at the Holiday Inn Express in Mansfield the service from the staff was excellent. Rooms were clean and we had an overall good experience there. June 4, 2014
Rated 5.0 out of 5.0 by Very friendly staff The staff was very friendly and attentive. I have always have a good experience at this hotel June 1, 2014
Rated 5.0 out of 5.0 by GREAT EXPERIENCE AS ALWAYS Three generations (2 years to 68 years); suites are roomy and for the most part quiet. Bed is comfortable, no road noise, breakfast is outstanding for this level property. Will stay again and would recommend to anyone. April 26, 2014
Rated 5.0 out of 5.0 by Good For The Long Stay I have been here for a few months now and I think the service has gotten better the longer I stay. They really take care of me well. April 7, 2014
Rated 5.0 out of 5.0 by Great Stay Room was clean and comfortable. Nice size room with mini fridge built in. March 31, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel This Holiday Inn Express has one of the nicest breakfast rooms out of all of the HIE's we've stayed in. I also liked the "kitchen area" in the rooms. The rooms were clean and comfortable, I'd definitely stay there again. March 25, 2014
Rated 5.0 out of 5.0 by Great stay, will visit again! Quick and friendly staff, excellent room! It didn't bother me, but if you're sensitive to noise, you might request a room that doesn't face the freeway. Great facilities on site, excellent room upgrade! March 21, 2014
Rated 4.0 out of 5.0 by Great hotel that could use a better breakfast The hotel is pretty nice and the staff is quite courteous, The breakfast is not the best as they could use a revamp in this area. All in all, a good option to stay. Rooms are comfy and clean. March 8, 2014
Rated 4.0 out of 5.0 by HandiCap room We stay about a dozen nights a year in Holiday Inns and probably half that in the Mansfield Inn. Front desk and breakfast staff are the reason we come back. At age 73 I find myself frequently assigned to handicap rooms when I book through Rewards Club....and I guess I understand that even though we function fine. This trip we wound up in a room that had climate control issues, a wheel chair roll-in shower we didn't use because it soaked the floor, bathroom fit and finish that looked like it was done by an 8 year old and barking dogs through our adjoining door. We don't fault the staff, they can only sell us what they have in inventory, and this will not keep us from coming back. It's just less than we have come to expect. March 8, 2014
Rated 5.0 out of 5.0 by Great Hotel Great stay. Kids loved the indoor pool and hot tub. Breakfast was good. Nathan went above and beyond to accommodate us. January 28, 2014
Rated 5.0 out of 5.0 by Enjoyable stay The staff were all friendly and helpful. The cleaning staff always did a very good job cleaning the room. Our daughter had several dolls on her bed. When we would return, the dolls would be arranged and tucked into their own little part of the bed. That delighted our daughter. The pool was nice and the breakfast good. January 6, 2014
Rated 5.0 out of 5.0 by Very comfortable We stayed here to go to the Cowboys game. We had a Queen Double bed room it was very clean and comfortable. The beds were very comfortable and we slept great. They offer a shuttle to the game which is nice. The shower was very hot and was a rainfall shower head-loved it. Staff was very friendly. The free breakfast was more than I was expecting with sausage and eggs and bagels with cream cheese, pancakes, yogurt bar, fresh fruit and various flavors of muffins. The best was the hot cinnamon rolls and juice bar and coffee. We were not aware of the hot tub and heated pool or we would have brought our suits. The beds and bedding was very comfy! I think if we get to go again we will definately be back to stay there. My son became very sick and the girl at the front was very nice and seemed genuinely concerned for him. We slept fairly late (for us) and did not hear any outside noise in the halls or anywhere.The business center is nice as well however the printer is out of ink that is the only complaint I can possibly think of. January 2, 2014
Rated 5.0 out of 5.0 by Nice room and service Was very please with our stay. The hotel was nice and clean. The service was good. December 31, 2013
Rated 5.0 out of 5.0 by GRANDDAUGHTER'S BDAY TRIP Great staff, comfy rooms and clean friendly accomodations. Keep up the good work! December 18, 2013
Rated 5.0 out of 5.0 by Fantastic experience From the moment I entered the motel doors, the staff were overwhelming with their hospitality. After 950 miles of driving, a friendly face and clean motel are huge. Thanks December 3, 2013
Rated 5.0 out of 5.0 by Comfortable room and friendly staff My kids loved the pool and hot tub. The complimentary breakfast was very nice and convenient. November 28, 2013
Rated 5.0 out of 5.0 by Highly recommend My family and I have stayed at this hotel on several occassions. It has always been a great experience. The staff is very accommodating. We would hightly recommend this hotel. November 27, 2013
Rated 5.0 out of 5.0 Great Service This was my first stay at the Mansfield Holiday Inn Express. The staff was very friendly, my room was large, clean and very comfortable. The freshly baked cookies at the front desk on arrival were a wonderful treat after traveling. Breakfast was a very pleasant experience. Fresh coffee was available in the dining room after breakfast service was over. The snack bar/shop was a nice touch. November 6, 2013
Rated 5.0 out of 5.0 by IHG at it's best I frequently stay at this location, and they go out of their way to throw down the welcome mats. Thank you. Dano October 15, 2013
Rated 5.0 out of 5.0 by Great Hotel!! We stayed 2 nights. Had the fastest check-in ever! The representative had our room keys ready when we arrived. The room was clean & comfortable. The housekeeping service was exceptional! Close to food places & shopping. We didn't try the breakfast, but it smelled great! Would definitely stay again & recommend! October 10, 2013
Rated 2.0 out of 5.0 by Strange Experience When we checked out in the morning , about 8 am.. We went down to the lobby, ,25 seconds later my daughter realized that she forgot her stuff toy inside the room. We asked for the key so we can go back inside. Our suite room 229 amazingly was locked from inside... It was odd because we just went downstairs and left just 2 minutes ago. I went downstairs to tell the receptionist, which was very annoyed for us asking her to help us. She came with a crowbar... And When i put the key in and walla! The door opened with no problem... Someone came inside the room when we left to check out... Or there maybe a ghost. I don't know but that is freaky. The room temperature does not want go down 78 degrees. And also the coffee is a water flavored coffee. It's disgusting! October 3, 2013
Rated 5.0 out of 5.0 by grios The property is very nice and the rooms were comfortable. Breakfast was good and pool was great. Thank you and I am looking forward to my next visit to Mansfield! October 2, 2013
Rated 1.0 out of 5.0 by Poor Service There was an issue with my reservation and I was told by the Front Desk Clerk that it could not be corrected. When I asked to talk to the manager the Front Desk Clerk went to a back room and when he came back to the desk he told me it was all squared away. The manager never took the time to make sure I was satisfied. When checking out I had to request a copy of the bill and found out that I had been overcharged. To date this situation has not been corrected. This location is on my "Never Stay There Again" list. October 1, 2013
Rated 1.0 out of 5.0 by Worst Hotel Experience ever! This hotel needs updating. Our room had tile that was crumbling away from the wall, the wallpaper was peeling off of the walls. This was the worst hotel experience we have ever had. September 26, 2013
Rated 5.0 out of 5.0 by Great Experience! We checked in on Friday 8/16/13 and from the beginning we had excellent service! The rooms were extremely clean, the staff was more than helpful and the breakfast was great! We used the business center several times and had to have several papers faxed requiring that we go to the front desk. Jennifer was very helpful and professional! We stayed 3 nights and were there a couple of times we were in our room when the cleaning staff came to tidy up the room. They cleaned from top to bottom and made sure everything we needed was in the room. They too were very professional. I would more than recommend this location and would stay again without hesitation! Thank you all for a wonderful experience. We will be back. August 21, 2013
Rated 1.0 out of 5.0 by Rude Front desk Normally I love staying at Holiday Inn Express. Though I don't always chose HIE, I have stayed 42 nights at Hotels in 2013. Check in was a breeze and the young lady was most helpful. You can hear a lot of noise at nights, footsteps, but we got through that. The next morning the shower curtain did not work properly because the curtain rod was coming out of the wall. No biggie. Sunday at 6:20 I asked if we could extend our check out time by 1 hour. I was told I could do that for $20.00 an hour. I told the clerk I stay at hotels all the time and had never had an issue before. He said that was their policy. Then when I pointed out that I was a priority club member he told me I was only a basic member. We proceeded to check out. The next day I get a call from the hotel accussing me of stealing the duvet/comforter. I said no I did not. Then it was maybe I just didn't shut the door all the way but that was still my fault. I suggested that maybe housekeeping misplaced or took it but was told that was not possible. This stay ruined Holiday Inn brands for me and I (and there were others staying at the hotel because we booked there) will not be staying at them again. August 16, 2013
Rated 5.0 out of 5.0 by Excellent Value Great facilities, clean, and good breakfast, in a very nice town with easy access to downtown Ft. Worth June 16, 2013
Rated 5.0 out of 5.0 by Food Service Personnel The lady who maintained the breakfast area on May 18th and 19th was just superb. When softball team came in she surged to meet the big increase in demand and both days we ate there the pancake machine was a total joke. Still she tried and tried to make it work for the hard heads who wouldn't accept the fact that is was broke. Kudos to this wonderful employee of yours. May 25, 2013
Rated 5.0 out of 5.0 by Best Stay While traveling to Texas and staying at Hotels along the way and back home. This Hotel in Mansfield was the best!! #1 all the way! I was recognized as a PC member, was given a free upgrade ~ The room was excellant!! we loved the space everything about this room was perfect!! The pool area and Breakfast bar were all the best on our journey. I highly recommend this Hotel to other travelers.. The staff was also excellant on top of everything!! If I ever head back to this area, this Hotel is where we are staying hopefully next time for a few more days!! Thank you staff for making this stay one for us to remember.. Thank you! April 29, 2013
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