Rated 4.4 out of 5 by 763
Rated 3.0 out of 5.0 by The Milkman Great Hotel With A Few Issues
This was a VERY nice HIE hotel, with clean and nicely decorated common areas. The pool area was well maintained and relaxing, the attached restaurant and marina were incredibly convenient and enjoyable, and there was ample parking. The front desk staff was amazing; incredibly helpful and always friendly. The property is also in a very convenient location about halfway down the Key.
The following major issues are the reason I gave this hotel three stars: housekeeping, thin floors/ceilings, the breakfast area, and the internet. Only once during the entire week did housekeeping clean, empty the trash, and replenish the toiletries in the room. The floors/ceilings were so thin that people walking in the room above sounded like elephants. The breakfast area is not laid out very well and made for an absolute zoo every morning. Finally, the internet was so painfully slow that it was difficult to even look up restaurants in the area and flat out impossible to watch a movie on Netflix.
Overall, I would definitely recommend this Holiday Inn Express and appreciate the great front desk service, but those main problems dampened my vacation a bit and hurt the rating.
July 24, 2015
Rated 5.0 out of 5.0 by Tom and Renee D Loved it!
The check in and customer service was exceptional, especially by Jeff. He was unusually friendly and helpful and definitely made us want to keep using Holiday Inn. The beds were comfortable as usual, the kids loved the pool, and we were referred to a great snorkeling company. Excellent experience beginning to end!
July 23, 2015
Rated 5.0 out of 5.0 by Cuquy Vacaciones de temporada
El hotel se encuentra en buen lugar ,Buena atmosfera,todo bien identificado ,buen trato de los empleados,pues de verdad me encanto ,muy tranquilo y acogedor lugar ,muy centrico su ubicacion
July 21, 2015
Rated 4.0 out of 5.0 by bert59 clean room and comfortable
liked the hotel and the grounds, nice to have resturant near, room was clean except A/C was smelling musky overall my stay was good. front desk was very helpfull
July 20, 2015
Rated 5.0 out of 5.0 by Mareaa Great time in the keys
The Holiday Inn was a great choice for this trip. The front desk was very friendly and helpful. I was able to change my room without a problem. My granddaughter was not able to join us so we switched from 2 queen to a king. The room was clean, well stocked and spacious. My husband especially liked the reading chair. It was also nice to have a table instead of a desk as we were not on a business trip. On the spur of the moment, we signed op for the sunset cruise with Capt doo-rag and that was fabulous. But first we were able to enjoy starters and cocktails at the the Tarpon restaurant at "tiki time". We liked everything (had one of everything on the list too!). After the cruise, we had dinner at The Tarpon. A big shout out for that flat bread pizza. The beds were comfortable with a choice of soft-hard pillows, nice touch. This hotel is definitely a step up from the usual keys motels that can be a bit eclectic. overall, we had a great time.
July 17, 2015
Rated 5.0 out of 5.0 by LMGTraveler Holiday Inn Express Is Among The Best Hotels
Holiday Inn Express Is among the best hotels I have ever stayed in. The staff was superb in every way. They were courteous, friendly, professional and knowledgeable and went out of their way to make sure my stay was an exceptional one. I had been on a "vacation gone wrong" and needed a port in a storm for one night before returning home. I couldn't have asked for a better hotel.
The room was large, comfortable, and provided all of the amenities I needed. The room was not overpriced for everything provided.
I would recommend Holiday Inn Express to anyone looking for an exceptional hotel stay.
July 12, 2015
Rated 4.0 out of 5.0 by BobC54 Usual HI stay
Stayed in Marathon for two nights. Good clean room and HI service. Nice experience , would stay again next time. Friendly staff. No problems. Always get what I expect when staying Holiday Inn.
July 11, 2015
Rated 5.0 out of 5.0 by JohnNKelli Worth every penny...and MORE!
When you're tired from traveling, nothing is more welcoming than a warm greeting and a nice facility. That's what you'll find here. Oliver took extra time as we checked in making sure that we were completely squared away...internet passcodes, rewards club, etc. The breakfast buffet was more than we expected. Every member of the staff that we came in contact with was friendly. And the location of having restaraunts in walking distance and Captain Hooks dive boat out back was awesome!
July 10, 2015