Rated 4.6 out of 5 by 68
Rated 5.0 out of 5.0 by kinghasqueen Modern and wow factor
I wish all the Holiday Inn Express' were like this one. I stay in one frequently in Vinita, OK and it is nowhere near this quality.
The entire hotel is top notch and exceeds any express hotels I've used. Congrats to corporate for getting this one right!
December 1, 2013
Rated 4.0 out of 5.0 Comfortable and CLEAN!
I am picky, picky, PICKY! About the cleanliness of my hotel rooms when I travel, and I am happy to report that this hotel is, indeed, CLEAN. The staff, however, did not smile much, refused to look up from their computers when I approached the desk with questions, and after approaching them twice I could tell they were quite ready for me to leave them alone. Sorry, but you're in the CUSTOMER SERVICE BUSINESS, and "helpfulness", "courtesy", and a SMILE are features integral to GOOD customer service. Please correct your staff's attitude at the front desk. The maid that was on-duty and cleaning the 2nd floor on our day of check-out - November 10th - was VERY nice and smiled and was very approachable. Can't say the same for your front-desk staff, though. Front-desk staff needs some training on SMILING. Other than that - a very nice property!
November 14, 2013
Rated 5.0 out of 5.0 by 2tall1 Great Stay
I travel 3 to 4 nights a week on business. This was a getaway for my wife and I. We really enjoyed our stay, the staff was excellent. Will stay there again the next time we go that direction. Wonderful stay thanks Marble Falls.
November 13, 2013
Rated 4.0 out of 5.0 by lena007 Exemplary Hotel
I loved staying at this hotel. This was my second visit. Not only is it a beautiful hotel with great accomodations; but the setting high ontop of the hill is wonderful. We were greeted again by Janice, the evening desk attendant. She was as cordial and nice as ever. My only complaint came with how my teenagers were profiled late that evening while they were leaving to get dinner. They were in a group of 4, all wearing matching Marble Falls Football sweatshirts in honor of my son's last game. They were getting off the elevator when a staff member approached them and threatened to have them arrested, telling them "I am sure you guys are used to hotels with bars". How insulting! These were teenagers, Not making noise or creating any kind of disturbance. However, they all happened to be African Americans. Need I say more?
November 12, 2013
Rated 5.0 out of 5.0 by Beth67 staff is exceptional
I feel at home each and every time I am in the Hotel. My husband and I are building a house in Johnson City and have been going to Marble Falls Holiday Inn for Months now. The staff is gracious, always has nice things to say and have a smile on their faces. It is a pleasure to stay in such a beautiful hotel. The beakfast is great and love the coffee.
November 5, 2013
Rated 5.0 out of 5.0 by CME45 Remove the Stress
At the end of the day... you find yourself at this Holiday Inn located on top of a large local hill. Now, you've checked in…you drop all of your stuff inside a spacious, clean, air conditioned room. You proceed to the window, reach down and crank the air conditioner down a few degrees… You look up and can see miles of hill country from the northwestern view from your room. Wait for it……Wait….. Take a deep breath and relax. Now, go get cleaned up and go have dinner at a "Rocks" restaurant over near the Lake LBJ dam! Go back to the Holiday Inn and get a good nights sleep in a comfortable bed! Tomorrow is another day!
October 26, 2013
Rated 4.0 out of 5.0 by Rrhook5 Check In Experience
We've stayed at this property MANY times and always asked the same room. When making our reservations for this stay, we did the same, but when checked in was told we didn't that've our requested room, or the other room we reserved was not available. Tusks the first time in all the stays at this property the service was below average.
October 16, 2013
Rated 5.0 out of 5.0 Good experience overall
Nice motel, about what you'd expect for the price. Good breakfast included, and free coffee 24/7.
October 16, 2013