Rated 4.6 out of 5 by 76
Rated 5.0 out of 5.0 by kinghasqueen Modern and wow factor
I wish all the Holiday Inn Express' were like this one. I stay in one frequently in Vinita, OK and it is nowhere near this quality.
The entire hotel is top notch and exceeds any express hotels I've used. Congrats to corporate for getting this one right!
December 1, 2013
Rated 4.0 out of 5.0 Comfortable and CLEAN!
I am picky, picky, PICKY! About the cleanliness of my hotel rooms when I travel, and I am happy to report that this hotel is, indeed, CLEAN. The staff, however, did not smile much, refused to look up from their computers when I approached the desk with questions, and after approaching them twice I could tell they were quite ready for me to leave them alone. Sorry, but you're in the CUSTOMER SERVICE BUSINESS, and "helpfulness", "courtesy", and a SMILE are features integral to GOOD customer service. Please correct your staff's attitude at the front desk. The maid that was on-duty and cleaning the 2nd floor on our day of check-out - November 10th - was VERY nice and smiled and was very approachable. Can't say the same for your front-desk staff, though. Front-desk staff needs some training on SMILING. Other than that - a very nice property!
November 14, 2013
Rated 5.0 out of 5.0 by 2tall1 Great Stay
I travel 3 to 4 nights a week on business. This was a getaway for my wife and I. We really enjoyed our stay, the staff was excellent. Will stay there again the next time we go that direction. Wonderful stay thanks Marble Falls.
November 13, 2013
Rated 4.0 out of 5.0 by lena007 Exemplary Hotel
I loved staying at this hotel. This was my second visit. Not only is it a beautiful hotel with great accomodations; but the setting high ontop of the hill is wonderful. We were greeted again by Janice, the evening desk attendant. She was as cordial and nice as ever. My only complaint came with how my teenagers were profiled late that evening while they were leaving to get dinner. They were in a group of 4, all wearing matching Marble Falls Football sweatshirts in honor of my son's last game. They were getting off the elevator when a staff member approached them and threatened to have them arrested, telling them "I am sure you guys are used to hotels with bars". How insulting! These were teenagers, Not making noise or creating any kind of disturbance. However, they all happened to be African Americans. Need I say more?
November 12, 2013
Rated 5.0 out of 5.0 by Beth67 staff is exceptional
I feel at home each and every time I am in the Hotel. My husband and I are building a house in Johnson City and have been going to Marble Falls Holiday Inn for Months now. The staff is gracious, always has nice things to say and have a smile on their faces. It is a pleasure to stay in such a beautiful hotel. The beakfast is great and love the coffee.
November 5, 2013
Rated 5.0 out of 5.0 by CME45 Remove the Stress
At the end of the day... you find yourself at this Holiday Inn located on top of a large local hill. Now, you've checked in…you drop all of your stuff inside a spacious, clean, air conditioned room. You proceed to the window, reach down and crank the air conditioner down a few degrees… You look up and can see miles of hill country from the northwestern view from your room. Wait for it……Wait….. Take a deep breath and relax. Now, go get cleaned up and go have dinner at a "Rocks" restaurant over near the Lake LBJ dam! Go back to the Holiday Inn and get a good nights sleep in a comfortable bed! Tomorrow is another day!
October 26, 2013
Rated 4.0 out of 5.0 by Rrhook5 Check In Experience
We've stayed at this property MANY times and always asked the same room. When making our reservations for this stay, we did the same, but when checked in was told we didn't that've our requested room, or the other room we reserved was not available. Tusks the first time in all the stays at this property the service was below average.
October 16, 2013
Rated 5.0 out of 5.0 Good experience overall
Nice motel, about what you'd expect for the price. Good breakfast included, and free coffee 24/7.
October 16, 2013
Rated 4.0 out of 5.0 What you would expect
Nothing out of the ordinary for a Holiday Inn... met my expectations as far as comfort, but was a little disappointed by the person who checked us in at the front desk. Not the least bit welcoming or friendly... not a good way to check-in to a hotel or make your guests feel welcomed. If it wasn't for the warmth of the cleaning ladies who were very, very friendly, I would have given a lower rating.
October 15, 2013
Rated 5.0 out of 5.0 by BethAnn1234 Great room and service for the price
My significant other and I stayed the weekend in Marble Falls for a friend's wedding. From the moment we walked in the front entrance, we experienced nothing but great service: a friendly helpful staff, clean cozy room, and an excellent price. We definitely plan on returning!!
October 9, 2013
Rated 5.0 out of 5.0 by Baylor718 Clean and comfortable
The hotel was clean and comfortable. The grounds were well kept and the pool was clean. The front desk clerk was very friendly when I checked in. Had a great breakfast with a variety of items. The room had a sitting area with a couch and desk but no tv. The tv in the bedroom area was visible from the sitting area but the tv didn't swivel. I had to move a chair to the other side of the room to watch tv.
October 6, 2013
Rated 5.0 out of 5.0 by Blume Great Staff
The staff were friendly and helpful! The room was very nice and comfortable! Would stay there again.
October 5, 2013
Rated 4.0 out of 5.0 by JanetG54 Perfect location and great view
I've stayed here several times and have never been disappointed. As a platinum member, I'm used to a desk and office chair in my room and was disappointed that there was a table and banquet chair instead. Still plan on staying again but will be more specific in reserving my room.
October 4, 2013
Rated 4.0 out of 5.0 by ErnestoG77 The stationary bike in gym needs to be adjustable
I was disappointed that I was unable to adjust the seat level of the stationary bike in the gym. I am training for a long bike ride but I think I did a little damage to my knees because the see was fixed on a very low position. I thought the description said it had free weights but I didn't see any.
Other than the gym the hotel was excellant.
October 3, 2013
Rated 5.0 out of 5.0 by Perez277 Best night sleep & outstanding service
Best night sleep at a hotel in a long time; the bed was very comfortable. A special thank you to Janice (front desk) & the breakfast attendant for outstanding service!!! Janice called me for a courtesy welcoming to the area early on my arrival day, and also provided best customer service at my check-in as an IHG rewards member. The breakfast attendant was friendly and extremely considerate of all guests by extending the breakfast hours to accommodate everyone. The cleanliness of the room & the entire facility was impeccable.
September 26, 2013
Rated 5.0 out of 5.0 by Bkwkb Great Stay
We have stayed many times at this location. The staff is always friendly. The call before we arrive is a very nice touch. Janice is amazing. She was kind when calling the day of our arrival. She wished us safe travels as it was raining, the next day she inquired how we were and how was our stay. The hotel is spotless. Beds comfy. Homemade salsa and pico de gallo..yummy.
September 24, 2013
Rated 5.0 out of 5.0 by Murphy512 Best Holiday Inn Express Ever!
While on business trips, my husband and I always stay at this hotel. The hotel staff and service is always great. From the moment you check in until they see you leave you are treated like a guest in someone's home. The hotel's decor is beautiful. The rooms are spacious, very comfortable and clean, the beds very clean and comfortable, the bathroom is fully stocked. The A/C is fantastic and isn't noisy. Great location.
September 9, 2013
Rated 5.0 out of 5.0 by StacP Highly Recommend
By far the best Holiday Inn Express I've stayed in - from check in to check out and in between, my expectations were exceeded. I will be back and would highly recommend.
September 3, 2013
Rated 5.0 out of 5.0 by Golf68 Great experience
The hotel staff is very courteous and friendly. The room and common areas are very clean and the hotel is located in a scenic area. I have stayed their twice and will continue to stay there whenever I travel to Johnson City and Marble Falls area.
September 2, 2013
Rated 5.0 out of 5.0 by ldwpfy Very clean facility and friendly staff
I was very satified with my room. It was clean, and the staff was very friendly. I was greated by the front dest workers immediatly after entering the hotel and that is a plus for me.
August 29, 2013
Rated 4.0 out of 5.0 by shipwright72 grest staff, good location but don't expect a paper early in the morning
Staff was exceptional, cared about each person as an individual. Great location for lake areas and hill country, restaurants easily available. Only drawback was no paper available early in the morning (6:30 am) on two out of three days. Very comfortable rooms and quiet.
August 26, 2013
Rated 4.0 out of 5.0 by Tom2600 Excellent bed!
Would recommend! Had a great time at Lakefest and this location was perfect, the staff was attentive and the suites were well kept
August 18, 2013
Rated 3.0 out of 5.0 by bulchicken Great Hotel , 8-10-13
Pool was full of old dudes drinking beer and smoking cigars but the service was great!!!!
August 16, 2013
Rated 5.0 out of 5.0 by alynda Great Stay!
I arrived without a reservation and luckily they had a room ... a beautiful room. I was travelling alone, but my room was HUGE and very clean. The bed was extremely comfortable for this Princess (and the Pea)! I'd been travelling for several days and this was the first bed that met my requirements! :) I slept all night! The property was very clean and quiet. I'd go back in a heartbeat!
August 2, 2013
Rated 2.0 out of 5.0 by Wideawake No Sleep!
The room would not cool off properly. It was very muggy and uncomfortable. Loud walking people at 11 p.m. above us. Had to call front desk to have them to calm down. Received a 4:45 a.m. wake up call from previous tenant. Not much sleep or comfort that night. Not enough towels and wash cloths for the number of occupants. Had to call and request more.
Room service did not come in so had to call and get more towels for next day. I do not feel we got what we paid for. We paid for a comfortable relaxing room and did not receive one.
August 2, 2013
Rated 5.0 out of 5.0 by Rrhook5 Always a great place to stay in Hill Coi try
There's always a great experience when we stay at HI Express! Very comfortable and plan to go again soon!
July 25, 2013
Rated 5.0 out of 5.0 by Shotgun Comfortable with a great view.
Very clean and maintained property. Convenient location with comfortable bed.
July 22, 2013
Rated 4.0 out of 5.0 by Teacher2222222 air conditioning problem
I liked everything but the lack of good air conditioning. I was on the lake side of the bldg.... not for the view, but for the evening shade. Please, tell the customer that your air conditioning will not cool below 75 degrees, or whatever it was. The good air conditioning need was expressed in my online reservation, and at arrival. It was too warm for me in my room. I did not rest well. There was not an actual thermostat in my room to tell you what the temperature was in my room. But, at arrival to my floor, the thermostat said 84 by the elevator. I reported it. My room was very near the elevator. It was to be "checked on"... The next morning when I checked out at 0700, the hall temp was down to 83. Again, I complained at the desk.
July 19, 2013
Rated 5.0 out of 5.0 by SuzDallas Great overall experience. Lovely interior and exterior.
Nice friendly staff. Great building inside and out. Lots of activity going on because of the amazing pool area. It's a nice experience and close to everything that's going on in Fredericksburg.
July 18, 2013
Rated 5.0 out of 5.0 by Marblehead Immaculate facility!
Our stay was everything we expected, quiet, clean and very personable staff.
July 15, 2013