Rated 4.6 out of 5 by 231
Rated 5.0 out of 5.0 by Krys77 Great Service
Front desk service was excellent! Extremely friendly and helpful! I love the king size bed and the choice between soft or firm pillows. Pool looked wonderful, even though I didn't use it (only because I didn't bring my swimsuit). Will definitely stay here again.
October 2, 2015
Rated 5.0 out of 5.0 by TexAg88 Great room and staff. Internet needs to improve
I loved everything about this hotel except for the internet access. I had to use cell data just to get my email to download. The room and staff were excellent and if they fix this one problem the hotel would be perfect.
September 30, 2015
Rated 5.0 out of 5.0 by TeeCay Pam - Clerk Top Notch Customer Service Unbelievable
Pam was absolutely unbelievable. I already filled out a couple of paragraphs previously within this survey regarding same. She gave us the best customer service than I have ever had in my 40 years of traveling. She was happy, kind, interested, respectful, pro-active, made us feel like we were staying at my sisters house basically. She knew everyone that stayed there, remembered names. Showed concern and interest in our goings ons. Made us feel like the most important thing there was. Easy to visit with, knew a lot about the area, offered things when we didn't even know we wanted them. Just an unbelievable lady! Your corporation has a HUUUUUUGE asset for why this holiday in express is successful I am sure! I hope this gets to the president of your organization, because he needs to know the people that are making it so prosperous now and future. As I will ONLY stay at Holiday Inn Express in Marble Falls TX now.
September 25, 2015
Rated 5.0 out of 5.0 by Conroe8 Great stay!
We were on a trip to take 3 year old grandson to see Thomas The Train. Our stay in the hotel was a great place to relax after a exciting day.
September 22, 2015
Rated 5.0 out of 5.0 by Jillkmiller Awesome staff and Bed as comfortable as mine at home
I can not say enough about the staff. They were awesome and bend over backwards to take care of us and 80 yr old father and 83 year old mother. We were in town to celebrate my mothers sister's 90th birthday. I was worried about traveling with my parents given their medical needs but they made it so easy.
I want to especially think the morning breakfast lady she was very sweet to us.
September 18, 2015
Rated 5.0 out of 5.0 by travelmore182 Great
This was a very clean hotel on the interior and the exterior areas. Staff was very friendly and helpful. Would stay at this facility if I am in the area.
September 18, 2015
Rated 5.0 out of 5.0 by jmp3421 Very nice overall.
We stayed for 2 nights the weekend after Labor Day. I think we were 1 of 4 rooms occupied the entire weekend so it was very quiet. The hotel was very clean inside and out. It was also very easy to get to from the main highway and has a signal light for safety getting in and out of the property, this is especially nice since it is on Hwy 281. The staff was very nice and friendly. I cannot comment about the complimentary breakfast, as we had plans with family in town. The room was very comfortable. The one complaint, if there was anything, was the mattress. We found it too soft for our comfort, but we like a mattress a little in the firm side, this was definitely on the softer side. Overall a very nice property.
September 16, 2015
Rated 5.0 out of 5.0 by Mom Mom Deb friendly staff grest rooms
I chose to book my room directly with the Marble Falls Texas staff. The staff was friendly while remaining professional. I required a late check in and the front desk team was polite and helpful. Room was clean and the breakfast area was well stocked and set up very well.
September 1, 2015