Rated 4.6 out of 5 by 98
Rated 4.0 out of 5.0 What you would expect
Nothing out of the ordinary for a Holiday Inn... met my expectations as far as comfort, but was a little disappointed by the person who checked us in at the front desk. Not the least bit welcoming or friendly... not a good way to check-in to a hotel or make your guests feel welcomed. If it wasn't for the warmth of the cleaning ladies who were very, very friendly, I would have given a lower rating.
October 15, 2013
Rated 5.0 out of 5.0 by BethAnn1234 Great room and service for the price
My significant other and I stayed the weekend in Marble Falls for a friend's wedding. From the moment we walked in the front entrance, we experienced nothing but great service: a friendly helpful staff, clean cozy room, and an excellent price. We definitely plan on returning!!
October 9, 2013
Rated 5.0 out of 5.0 by Baylor718 Clean and comfortable
The hotel was clean and comfortable. The grounds were well kept and the pool was clean. The front desk clerk was very friendly when I checked in. Had a great breakfast with a variety of items. The room had a sitting area with a couch and desk but no tv. The tv in the bedroom area was visible from the sitting area but the tv didn't swivel. I had to move a chair to the other side of the room to watch tv.
October 6, 2013
Rated 5.0 out of 5.0 by Blume Great Staff
The staff were friendly and helpful! The room was very nice and comfortable! Would stay there again.
October 5, 2013
Rated 4.0 out of 5.0 by JanetG54 Perfect location and great view
I've stayed here several times and have never been disappointed. As a platinum member, I'm used to a desk and office chair in my room and was disappointed that there was a table and banquet chair instead. Still plan on staying again but will be more specific in reserving my room.
October 4, 2013
Rated 4.0 out of 5.0 by ErnestoG77 The stationary bike in gym needs to be adjustable
I was disappointed that I was unable to adjust the seat level of the stationary bike in the gym. I am training for a long bike ride but I think I did a little damage to my knees because the see was fixed on a very low position. I thought the description said it had free weights but I didn't see any.
Other than the gym the hotel was excellant.
October 3, 2013
Rated 5.0 out of 5.0 by Perez277 Best night sleep & outstanding service
Best night sleep at a hotel in a long time; the bed was very comfortable. A special thank you to Janice (front desk) & the breakfast attendant for outstanding service!!! Janice called me for a courtesy welcoming to the area early on my arrival day, and also provided best customer service at my check-in as an IHG rewards member. The breakfast attendant was friendly and extremely considerate of all guests by extending the breakfast hours to accommodate everyone. The cleanliness of the room & the entire facility was impeccable.
September 26, 2013
Rated 5.0 out of 5.0 by Bkwkb Great Stay
We have stayed many times at this location. The staff is always friendly. The call before we arrive is a very nice touch. Janice is amazing. She was kind when calling the day of our arrival. She wished us safe travels as it was raining, the next day she inquired how we were and how was our stay. The hotel is spotless. Beds comfy. Homemade salsa and pico de gallo..yummy.
September 24, 2013
Rated 5.0 out of 5.0 by Murphy512 Best Holiday Inn Express Ever!
While on business trips, my husband and I always stay at this hotel. The hotel staff and service is always great. From the moment you check in until they see you leave you are treated like a guest in someone's home. The hotel's decor is beautiful. The rooms are spacious, very comfortable and clean, the beds very clean and comfortable, the bathroom is fully stocked. The A/C is fantastic and isn't noisy. Great location.
September 9, 2013
Rated 5.0 out of 5.0 by StacP Highly Recommend
By far the best Holiday Inn Express I've stayed in - from check in to check out and in between, my expectations were exceeded. I will be back and would highly recommend.
September 3, 2013
Rated 5.0 out of 5.0 by Golf68 Great experience
The hotel staff is very courteous and friendly. The room and common areas are very clean and the hotel is located in a scenic area. I have stayed their twice and will continue to stay there whenever I travel to Johnson City and Marble Falls area.
September 2, 2013
Rated 5.0 out of 5.0 by ldwpfy Very clean facility and friendly staff
I was very satified with my room. It was clean, and the staff was very friendly. I was greated by the front dest workers immediatly after entering the hotel and that is a plus for me.
August 29, 2013
Rated 4.0 out of 5.0 by shipwright72 grest staff, good location but don't expect a paper early in the morning
Staff was exceptional, cared about each person as an individual. Great location for lake areas and hill country, restaurants easily available. Only drawback was no paper available early in the morning (6:30 am) on two out of three days. Very comfortable rooms and quiet.
August 26, 2013
Rated 4.0 out of 5.0 by Tom2600 Excellent bed!
Would recommend! Had a great time at Lakefest and this location was perfect, the staff was attentive and the suites were well kept
August 18, 2013
Rated 3.0 out of 5.0 by bulchicken Great Hotel , 8-10-13
Pool was full of old dudes drinking beer and smoking cigars but the service was great!!!!
August 16, 2013
Rated 5.0 out of 5.0 by alynda Great Stay!
I arrived without a reservation and luckily they had a room ... a beautiful room. I was travelling alone, but my room was HUGE and very clean. The bed was extremely comfortable for this Princess (and the Pea)! I'd been travelling for several days and this was the first bed that met my requirements! :) I slept all night! The property was very clean and quiet. I'd go back in a heartbeat!
August 2, 2013
Rated 2.0 out of 5.0 by Wideawake No Sleep!
The room would not cool off properly. It was very muggy and uncomfortable. Loud walking people at 11 p.m. above us. Had to call front desk to have them to calm down. Received a 4:45 a.m. wake up call from previous tenant. Not much sleep or comfort that night. Not enough towels and wash cloths for the number of occupants. Had to call and request more.
Room service did not come in so had to call and get more towels for next day. I do not feel we got what we paid for. We paid for a comfortable relaxing room and did not receive one.
August 2, 2013
Rated 5.0 out of 5.0 by Rrhook5 Always a great place to stay in Hill Coi try
There's always a great experience when we stay at HI Express! Very comfortable and plan to go again soon!
July 25, 2013
Rated 5.0 out of 5.0 by Shotgun Comfortable with a great view.
Very clean and maintained property. Convenient location with comfortable bed.
July 22, 2013
Rated 4.0 out of 5.0 by Teacher2222222 air conditioning problem
I liked everything but the lack of good air conditioning. I was on the lake side of the bldg.... not for the view, but for the evening shade. Please, tell the customer that your air conditioning will not cool below 75 degrees, or whatever it was. The good air conditioning need was expressed in my online reservation, and at arrival. It was too warm for me in my room. I did not rest well. There was not an actual thermostat in my room to tell you what the temperature was in my room. But, at arrival to my floor, the thermostat said 84 by the elevator. I reported it. My room was very near the elevator. It was to be "checked on"... The next morning when I checked out at 0700, the hall temp was down to 83. Again, I complained at the desk.
July 19, 2013
Rated 5.0 out of 5.0 by SuzDallas Great overall experience. Lovely interior and exterior.
Nice friendly staff. Great building inside and out. Lots of activity going on because of the amazing pool area. It's a nice experience and close to everything that's going on in Fredericksburg.
July 18, 2013
Rated 5.0 out of 5.0 by Marblehead Immaculate facility!
Our stay was everything we expected, quiet, clean and very personable staff.
July 15, 2013
Rated 5.0 out of 5.0 by Paula47 Wonderful weekend
This is the nicest Holiday Inn Express I have stayed in. Clean and fresh. Staff was excellent. Lovely pool and great location. The only thing I would suggest is a light above the coffee bar/below the microwave. Wonderful to have these amenities, but it was hard to see in that space.
June 28, 2013
Rated 5.0 out of 5.0 by jpadre Marble Falls, Tx.
Brianna and Jesse did an outstanding job of checking us in, providing excellent guest service. Just the type of personnel that you want at the front desk!
June 26, 2013
Rated 3.0 out of 5.0 by Lewiston Disappointed
Not up to holiday inn standards.i. Will not return. Very disapointed.
June 26, 2013
Rated 5.0 out of 5.0 by Holyfieldsmom This is a nice place!!! Totally non smoking inside
When I made the reservation, the person assured me my room would be close to a door so I could go outside to smoke. I was told when I made the reservation there was a nice smoking area set up outside. All I saw was a small bench across from the front door. That was a little disappointing. When I got there to check in, my room was on the 3rd floor. They did change it to the first floor. When we first checked in, the air conditioning was not working in our room. As soon as we called the front desk, they sent someone to remedy the situation. They gave us the room across the hall. It was very clean, the beds and pillows were very comfortable. Had a problem with the television not having a tv guide. It was hard to find what you wanted to watch. The headboard on the one bed had a lot of grease on it (Guessing from someone's hair) The breakfast was good, but the pancake machine was not working because they ran out of the pancake batter the day before :(
The only real problem was the pool was very dirty, and one of the employees said they were working on it to fix it. All the employees were super friendly, and I look forward to staying here again.
June 25, 2013
Rated 5.0 out of 5.0 by Holyfieldsmom Don't Pass This Place Up
Stayed here overnight with my husband and grandson for a "mini vacation" It is very clean, the beds are comfortable, and the staff is very friendly and helpful. It is very quiet and was relaxing. The first room we were given had a problem with the air conditioning, and as soon as we called, one of the employees came to relocate us to the room across the hall. The employees have amazing customer service skills. Every employee I saw greeted me no matter where I was. The only cons are the pool was dirty, but the staff was working on trying to correct it, and the pancake machine was not available for breakfast. I was told they ran out of the batter the day before. (That seemed like poor planning to me)
June 20, 2013
Rated 5.0 out of 5.0 by rolrol Very nice place
Quiet location a bit off the highway, on top of a hill with good views. Room is large and clean, internet works fine, very friendly staff, good choice of breakfast. Pool is not that nice, a bit squeezed into the parking lot. Good value. For tourist information go to the visitor center in Marble Falls, right across the bridge.
June 15, 2013
Rated 5.0 out of 5.0 by bruno11 comfortable and convienent
Nice room and staff gave get advice for restaurants
May 3, 2013
Rated 5.0 out of 5.0 by DLKW Great service
Staff was exceptional - super nice people, always friendly, helpful, always smiling. We had a great stay - the entire hotel complex was very nice.
April 30, 2013