Rated 4.5 out of 5 by 116
Rated 4.0 out of 5.0 by shipwright72 grest staff, good location but don't expect a paper early in the morning
Staff was exceptional, cared about each person as an individual. Great location for lake areas and hill country, restaurants easily available. Only drawback was no paper available early in the morning (6:30 am) on two out of three days. Very comfortable rooms and quiet.
August 26, 2013
Rated 4.0 out of 5.0 by Tom2600 Excellent bed!
Would recommend! Had a great time at Lakefest and this location was perfect, the staff was attentive and the suites were well kept
August 18, 2013
Rated 3.0 out of 5.0 by bulchicken Great Hotel , 8-10-13
Pool was full of old dudes drinking beer and smoking cigars but the service was great!!!!
August 16, 2013
Rated 5.0 out of 5.0 by alynda Great Stay!
I arrived without a reservation and luckily they had a room ... a beautiful room. I was travelling alone, but my room was HUGE and very clean. The bed was extremely comfortable for this Princess (and the Pea)! I'd been travelling for several days and this was the first bed that met my requirements! :) I slept all night! The property was very clean and quiet. I'd go back in a heartbeat!
August 2, 2013
Rated 2.0 out of 5.0 by Wideawake No Sleep!
The room would not cool off properly. It was very muggy and uncomfortable. Loud walking people at 11 p.m. above us. Had to call front desk to have them to calm down. Received a 4:45 a.m. wake up call from previous tenant. Not much sleep or comfort that night. Not enough towels and wash cloths for the number of occupants. Had to call and request more.
Room service did not come in so had to call and get more towels for next day. I do not feel we got what we paid for. We paid for a comfortable relaxing room and did not receive one.
August 2, 2013
Rated 5.0 out of 5.0 by Rrhook5 Always a great place to stay in Hill Coi try
There's always a great experience when we stay at HI Express! Very comfortable and plan to go again soon!
July 25, 2013
Rated 5.0 out of 5.0 by Shotgun Comfortable with a great view.
Very clean and maintained property. Convenient location with comfortable bed.
July 22, 2013
Rated 4.0 out of 5.0 by Teacher2222222 air conditioning problem
I liked everything but the lack of good air conditioning. I was on the lake side of the bldg.... not for the view, but for the evening shade. Please, tell the customer that your air conditioning will not cool below 75 degrees, or whatever it was. The good air conditioning need was expressed in my online reservation, and at arrival. It was too warm for me in my room. I did not rest well. There was not an actual thermostat in my room to tell you what the temperature was in my room. But, at arrival to my floor, the thermostat said 84 by the elevator. I reported it. My room was very near the elevator. It was to be "checked on"... The next morning when I checked out at 0700, the hall temp was down to 83. Again, I complained at the desk.
July 19, 2013
Rated 5.0 out of 5.0 by SuzDallas Great overall experience. Lovely interior and exterior.
Nice friendly staff. Great building inside and out. Lots of activity going on because of the amazing pool area. It's a nice experience and close to everything that's going on in Fredericksburg.
July 18, 2013
Rated 5.0 out of 5.0 by Marblehead Immaculate facility!
Our stay was everything we expected, quiet, clean and very personable staff.
July 15, 2013
Rated 5.0 out of 5.0 by Paula47 Wonderful weekend
This is the nicest Holiday Inn Express I have stayed in. Clean and fresh. Staff was excellent. Lovely pool and great location. The only thing I would suggest is a light above the coffee bar/below the microwave. Wonderful to have these amenities, but it was hard to see in that space.
June 28, 2013
Rated 5.0 out of 5.0 by jpadre Marble Falls, Tx.
Brianna and Jesse did an outstanding job of checking us in, providing excellent guest service. Just the type of personnel that you want at the front desk!
June 26, 2013
Rated 3.0 out of 5.0 by Lewiston Disappointed
Not up to holiday inn standards.i. Will not return. Very disapointed.
June 26, 2013
Rated 5.0 out of 5.0 by Holyfieldsmom This is a nice place!!! Totally non smoking inside
When I made the reservation, the person assured me my room would be close to a door so I could go outside to smoke. I was told when I made the reservation there was a nice smoking area set up outside. All I saw was a small bench across from the front door. That was a little disappointing. When I got there to check in, my room was on the 3rd floor. They did change it to the first floor. When we first checked in, the air conditioning was not working in our room. As soon as we called the front desk, they sent someone to remedy the situation. They gave us the room across the hall. It was very clean, the beds and pillows were very comfortable. Had a problem with the television not having a tv guide. It was hard to find what you wanted to watch. The headboard on the one bed had a lot of grease on it (Guessing from someone's hair) The breakfast was good, but the pancake machine was not working because they ran out of the pancake batter the day before :(
The only real problem was the pool was very dirty, and one of the employees said they were working on it to fix it. All the employees were super friendly, and I look forward to staying here again.
June 25, 2013
Rated 5.0 out of 5.0 by Holyfieldsmom Don't Pass This Place Up
Stayed here overnight with my husband and grandson for a "mini vacation" It is very clean, the beds are comfortable, and the staff is very friendly and helpful. It is very quiet and was relaxing. The first room we were given had a problem with the air conditioning, and as soon as we called, one of the employees came to relocate us to the room across the hall. The employees have amazing customer service skills. Every employee I saw greeted me no matter where I was. The only cons are the pool was dirty, but the staff was working on trying to correct it, and the pancake machine was not available for breakfast. I was told they ran out of the batter the day before. (That seemed like poor planning to me)
June 20, 2013
Rated 5.0 out of 5.0 by rolrol Very nice place
Quiet location a bit off the highway, on top of a hill with good views. Room is large and clean, internet works fine, very friendly staff, good choice of breakfast. Pool is not that nice, a bit squeezed into the parking lot. Good value. For tourist information go to the visitor center in Marble Falls, right across the bridge.
June 15, 2013
Rated 5.0 out of 5.0 by bruno11 comfortable and convienent
Nice room and staff gave get advice for restaurants
May 3, 2013
Rated 5.0 out of 5.0 by DLKW Great service
Staff was exceptional - super nice people, always friendly, helpful, always smiling. We had a great stay - the entire hotel complex was very nice.
April 30, 2013
Rated 5.0 out of 5.0 by CCC761 Comfortable and great service!
Quick check in, friendly front desk staff and a comfortable room. I will definitely stay here again, great value!
April 21, 2013
Rated 5.0 out of 5.0 by Rrhook5 GREAT Hotel
Quiet, comfortable and always exceeds our expectations!
April 18, 2013
Rated 5.0 out of 5.0 by magda great bed but too high
after my dental surgery I was glad to have a microwave in the room to heat up some soup.
Nice clean place, very friendly staff
April 14, 2013
Rated 5.0 out of 5.0 by Jerry1940 Most hospitable!!!
From the moment we walked in the door, we felt the hospitality of the friendly staff. James, Janice and Jesse were behind the desk and they all reacted as though they had been looking for us personally. We had some technical difficulties with our television which was attended to promptly and thoroughly even though it took more than one trip to our room. The next morning Anne greeted us with such a sincere "Good morning!" that we felt like we were in the home of a dear friend. We can heartily recommend this clean and comfortable Holiday Inn Express and look forward to our next stay there.
April 10, 2013
Rated 5.0 out of 5.0 by Neil71 Best Holiday Inn Express anywhere
Just enjoyed spending part of Easter weekend with my family at this hotel and it was impeccable. The breakfast bar was well attended to, all of the staff was quite friendly, and the entire experience was well above par. Importantly, the rooms were very clean.
The location is also excellent with Marble Falls very close and several state parks within 30 minutes of driving.
April 4, 2013
Rated 3.0 out of 5.0 by SteveA47 Comfortable new hotel
While this hotel still had that new smell and was exceptional clean and well appointed I do have a complaint. The nice sized flat screen HD TV would have been much more enjoyable had they provided HD service. The analog picture was incredibly blurry to the point that you could not read the scoreboard or read the team names on the uniforms, which was very disappointing since I was trying to watch the NCAA basketball games. I asked two desk clerks about it and they were unaware if the TVs were at fault or even if the hotel received HD service although one clerk said it was Direct TV. In a related vein, the wifi was easily logged onto, however, if you were not online for a few minutes you had to log back on including re-typing the password. Such a needless hassle. Come on Holiday Inn, why supply nice flat screens and no HD?
March 24, 2013
Rated 1.0 out of 5.0 by rc02 robert
Because of the spring break and other things in Austin, they doubled the rooms rate but didn't offer double the service or any thing else for that matter, and the manager just turned a deaf ear to the doubling of rates.
March 21, 2013
Rated 4.0 out of 5.0 by capndan77 Nice clean, comfortable hotel
Excellent, friendly staff. Rooms were spacious with nice view of the Hill Country. Very clean! Major drawback was a third floor room with a non- functioning elevator!
March 19, 2013
Rated 5.0 out of 5.0 by sr05 We would recommend
My family and I have stayed at this hotel twice now. Each time, we've been impressed by the cleanliness of our room. We especially like the suite layout, giving us extra room. Staff has been friendly and courteous. Check in and out is quick. Overall, we have been very pleased and recommend this hotel.
March 18, 2013
Rated 5.0 out of 5.0 by GregK 1st rate hotel
Awesome night staff !!! We had a young group of baseball kids and parents and the staff was very friendly ! Little disappointed in manager when we checked out !! He seemed very rushed to get us out of there !! I can deal with an average room . But never average service from someone in charge!!!!!!!!! Service is why I stay at holiday Inn and why I have my teams stay there 90%of time that's what I get !! 4 on service, because of check out!!!!! Great Job night staff 5 for y'all.... Keep those smiles on your faces ..maybe Mr. Young could learn from you !!!!!!!!!!
March 13, 2013
Rated 5.0 out of 5.0 by Sparky1312 Favorite HIExpress
Always welcoming, friendly, with a satisfy the customer attitude! Our favorite!
March 7, 2013
Rated 5.0 out of 5.0 by BigDaddyP Comfortable Rooms and Friendly Staff
We recently purchased property in the area and visit monthly. With only a few hotels in the area we've stayed at most and this Holiday Inn Express is the best. Big rooms, very friendly staff, and great breakfast. Great value.
March 1, 2013