Rated 4.6 out of 5 by 68
Rated 5.0 out of 5.0 by kinghasqueen Modern and wow factor
I wish all the Holiday Inn Express' were like this one. I stay in one frequently in Vinita, OK and it is nowhere near this quality.
The entire hotel is top notch and exceeds any express hotels I've used. Congrats to corporate for getting this one right!
December 1, 2013
Rated 4.0 out of 5.0 Comfortable and CLEAN!
I am picky, picky, PICKY! About the cleanliness of my hotel rooms when I travel, and I am happy to report that this hotel is, indeed, CLEAN. The staff, however, did not smile much, refused to look up from their computers when I approached the desk with questions, and after approaching them twice I could tell they were quite ready for me to leave them alone. Sorry, but you're in the CUSTOMER SERVICE BUSINESS, and "helpfulness", "courtesy", and a SMILE are features integral to GOOD customer service. Please correct your staff's attitude at the front desk. The maid that was on-duty and cleaning the 2nd floor on our day of check-out - November 10th - was VERY nice and smiled and was very approachable. Can't say the same for your front-desk staff, though. Front-desk staff needs some training on SMILING. Other than that - a very nice property!
November 14, 2013
Rated 5.0 out of 5.0 by 2tall1 Great Stay
I travel 3 to 4 nights a week on business. This was a getaway for my wife and I. We really enjoyed our stay, the staff was excellent. Will stay there again the next time we go that direction. Wonderful stay thanks Marble Falls.
November 13, 2013