Rated 3.9 out of 5 by 115
Rated 5.0 out of 5.0 by Fire hog Staff went way of other way to be helpful
I have a personal emergency and had to extend one more night staff way out of their way to accommodate us.
July 23, 2014
Rated 5.0 out of 5.0 by DMCE16 Marina, CA
Everyone was really kind there, even the house keeping attendants. I was there for 6 days and bacon was never served during breakfast. The fresh hot cookies sure did make up for it though. Great location too.
July 22, 2014
Rated 5.0 out of 5.0 by angels5 Clean rooms and friendly staff
Overall an excellent stay. The rooms were very clean and the staff was friendly. I was a little worried that we would be bothered by a lot of noise, when i found out our room was on the first floor not far from the foyer. But our room was so quiet I soon forgot that i was even on the first floor. My only complaint is the breakfast selection. But would I stay here again? Probably
July 19, 2014
Rated 5.0 out of 5.0 by 1947 Cowboy Very comfortable bed and always a "fresh" smell to the linens!
My wife and I have stayed at this Holiday Inn Express many times through out the years (over 8 times) and have ALWAYS been very satisfied with the people friendly staff, clean rooms and convenient location to area "happenings"! The staff (Denise, Brent, Holly, Anna...just to mention a few) have always been very helpful in locating new and exciting locations/restaurant/farmers markets for us to visit and enjoy! And, by the way, the hot baked cookies in the afternoon do make a difference!
July 13, 2014
Rated 3.0 out of 5.0 by gzurbito Bad check in experience
I have stayed at this hotel in the past, that is one of the main reasons why I chose this hotel while we were attending a wedding in the area.
Upon arrival at around 3:45, we were told that the rooms were not yet ready. after about 5 minutes only one room was available. (I had 3 rooms reserved, 2 kings and 1 jr king suite). Our guest were a few minutes behind us and I had hoped that their rooms were going to be ready upon their arrival.
When they arrived at around 4pm, they were told their rooms were not ready and were not given an estimate as to when it was going to be ready. When my guest who had the Jr King Suite explained to the desk agent that she needed to get ready for the reception, she was told that she can just use the public restroom. She was not offered another room. Thankfully she was able to get ready in our room.
When we were about to leave for the reception (around 4:20) only one other room was ready and that the Jr Suite was just starting to get cleaned.
This was an embarrassment on my part since I raved about this hotel and then the service they received was under par.
Later that evening after returning to the hotel, I explained to the night shift front agent of the situation and she apologized and offered a discount for the jr suite and also let us have a late check out. The part that I appreciated most was that she actually apologized for how we were treated earlier that day.
I am very understanding to when it comes to customer service, but the fact that the original front desk agent wasn't even apologetic to my party was not acceptible.
The room itself was acceptible except for the ants in my bathroom and the refrigerator in the jr suite which was about to fall out of the cubby hole it was situated in.
I am an IHG member because I like the hotels I stay in, hopefully our future experiences will be better.
July 9, 2014
Rated 4.0 out of 5.0 by grmatlock Nice location and new facility
Friendly and helpful staff. New and clean facility in a great location.
July 6, 2014
Rated 2.0 out of 5.0 by tahoeginny Room Temperature
We could not cool the room enough to get comfortable. Upon check in the staff made me feel like I was not smart enough to book online as the price I received online was lower than the price they wanted to charge me.
June 29, 2014
Rated 5.0 out of 5.0 by geoblewis Stellar staff! Quiet location. Mmmm...cookies!
Really enjoyed my first stay at the Holiday Inn Express in Marina, CA. I have stayed at other Holiday Inn properties in the area. I like where this one is located. No freeway noise, but also easy to get to the freeway. It's close to a beautiful wetland park that has a path around it for a walk or run.
The staff really is helpful, very friendly, jovial. One of them went out of his way to bake chocolate chip cookies for me!
Room was clean and comfortable. I am a platinum-level member, so I was automatically upgraded to their big suite. Very nice! Thank you!
June 23, 2014