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Rated 4.0 out of 5 by 165 reviewers.
Rated 2.0 out of 5.0 by Outdated and musty. This hotel is outdated and dirty. I have stayed in a lot of Holiday Inns and this one by far did not meet my expectations. It is outdated, the carpet was stained in the hallways and in my room. The hallway smelt musky. The bathroom shower needed to be resealed. Lastly, they need a new Internet provider. The whole 2 days I was there it took on average 45 minutes to get online and then it would kick me off. Told the front desk the 2nd day and it still didn't change. If in town again I would not choose this hotel. November 18, 2014
Rated 4.0 out of 5.0 by Not Bad Overall, a good hotel for the area. Clean rooms, nothing overly special, but does the trick. Not a ton of eating options in the area. November 18, 2014
Rated 3.0 out of 5.0 by Easy in and out, excellent service, spotty quality It is usually a good place to stay. The staff is very friendly. It is showing some age. The beds are aging. The quality and freshness of the food is poor. The eggs were just nasty, the cinnamon rolls were stale (or old). the meats did not look appetizing at all so I did not try them . The bagels were low quality and tasteless. This chain usually does better on the food and quality is appreciated when you are away from home. This stay was the first time I ever encountered toilet paper that falls apart in your hand while trying to use it. The strangest thing Ive ever seen - why would this useless stuff even be made? November 18, 2014
Rated 3.0 out of 5.0 by Problems 1st room had a small ceiling leak in the bathroom. The 3rd night was upgraded to Junior Suite but the vending ice machines located next to the wall kept waking us up. The manager must have known this issue as I am sure others have complained about it. Good gesture to upgrade us, but was it done intentionally? Hope not. The dining room was clean and the food like any other continental breakfast allowing the choice of being real healthy or have a heart attack. The Jacuzzi had a black mold buildup along the edges. (I forgot to tell the staff) Otherwise, like any other HI Express, a good valued place to stay. Just had some problems on this trip. November 14, 2014
Rated 5.0 out of 5.0 Perfect The room was very clean and the staff was very courteous. This HIE the WIFI actually worked really well and the pool facility was clean and inviting. We would stay here again. November 14, 2014
Rated 2.0 out of 5.0 by Average The hotel is your average Holiday Inn Express. The rooms were modern and comfortable. Our only negative was the cleanliness of the room. The sheets on the bed were not changed from the previous guest. We had to ask for new sheets so we can change it ourselves. Also the plumbing was loud. It woke me up at 5am when our neighbor above us taking a shower. Generally the hotel is ok, but room cleanliness is paramount to a relaxing and enjoyable stay. If they are skipping changing the sheets, what else are they skipping? Just a thought. November 14, 2014
Rated 5.0 out of 5.0 by Very friendly, clean and comfortable Enjoyed the stay, would come back again. The staff is very friendly and make you feel at home. Are very inviting and will go out of their way to accommodate your needs. November 13, 2014
Rated 2.0 out of 5.0 by Everything Was great...until like i mentioned in previous comments, I loved the Hotel. the guy that checked me in was very Polite and Professional. My Fiancee and i loved the room, he enjoyed the Breakfast...we are both workaholics, and finally took a couple days off to visit family and just relax. we had to check out Sunday, but it seemed like a problem asking for a later check out. the lady told me 1pm, which was ok, but i asked if i can get either 3pm or 4pm and charge me a half day rate, she said no. the system will automatically charge me a whole day rate. which was kind of odd. this was around 10ish am...we went back to the room, and took a power nap, figured to pack everything and get ready to check out. i woke up to get some ice, ran into Housekeeping in hallway and asked what time i was going to check out, it was already 10 past 1pm, so i tolde her i was just going to extend. my fiancee was too comfortable, and we figured might as well go out to the wharf for some clam chowder and hang out with the family for a little bit before hitting the road. to my surprise i saw 3 different authorizations on my card, and called on tuesday the 4th and was told i was charged for 3 nights, and that i did not want to check out at 1 but 4pm and was charged for that...just a whole mess and nothing made sense to me. what stood out to me was that the lady that helped me, made a mistake and instead of admitting it, she tells me some thing about the system not reading the manual input and was charged automatically. and i asked the day before why was my card authorized for 3 different amounts one of which was for $74.04 and was told it was for the late check out. so this whole thing with the late check out, was a hot mess and was charged for extra nights...made no sense to me. November 6, 2014
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