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Rated 4.0 out of 5 by 131 reviewers.
Rated 4.0 out of 5.0 by Very friendly Loved the hotel and thr proximity to our daughter starting college. We were upgraded to a jr suite, however, there was a major drawback to that. Our wall shared the wall with the elevator so all night we heard the elevator, as well as an army marching above us. Even with earplugs the elevator was audible! The room itself was very comfortable. We will definitely stay there again just on the top floor away from the elevator!! August 25, 2014
Rated 5.0 out of 5.0 by Greeat nights sleep Here for business, about the 20th time here. Convenient to the whole Monterrey area and good value. Always clean rooms and quiet. August 24, 2014
Rated 4.0 out of 5.0 by Friendly staff and generally nice hotel When I first pulled into the parking lot, I was a bit concerned because much of the decorative ironwork fencing around the parking lot area was rusted away and there were several sharp edges present. I realize this is a seaside location with salty air, but it is a bit off-putting to see that. I was greeted very nicely on arrival and the clerk checking me in was very friendly and made sure I knew everything I needed to know about the hotel, services, and the area. The general condition inside was good, but the one elevator was clunky and jerky, slightly upsetting the people who were travelling with me. Also, in the morning, the one elevator was often crowded full of the housekeeping staff. Our guestroom was clean and comfortable. We were not aware that the a/c unit was not on when we went to sleep and woke up in the middle of the night with a very hot room. I turned it on and adjusted the thermostat and the rest of the night was quite comfortable. The breakfast was very nice, with a good variety of items to pick from. The staff was a little slow at restocking items that ran out and in busing tables, but overall, breakfast was a very good experience. Overall, the stay was very good and I would recommend it to friends and family if they are travelling to the area. August 21, 2014
Rated 5.0 out of 5.0 by Close to attractions Close to attractions, friendly service. I was as able to make last minute reservations when I was on business. The hotel staff was friendly and always great when you see the staff smiling August 20, 2014
Rated 4.0 out of 5.0 by Comfortable Beds and Excellent customer service! Overall my family (if they come) and myself will come back to your hotel for more stays. The customer service was excellent and I think other hotel staff can benefit to learn from your staff and trainings. Other than us having small issues with the minor leak of our airconditioner, the Government price was perfect. My family and I liked the complimentary breakfasts and the workout room. I liked the location, close to Wal-Mart and gas station (Arco), and a very short distance to the clean and non touristy beach. I can't speak enough on behalf of the friendliest staff and their warm smiles. Thank you! August 18, 2014
Rated 5.0 out of 5.0 by Big thank you ! I'd like to thank the hotel reception staff for their excellent welcome and services. They gently proposed an alternate room due to an issue with the pre-booked one and price adujsted accordingly but the way and behavior they did it was excellent. thanks again and I will naturally recommend this place to friends and colleagues. August 18, 2014
Rated 5.0 out of 5.0 by great place to stay in the Monterey area what a great hotel staff was extra friendly and helpful. Internet connection was problematic and very slow, but otherwise a great atay. August 16, 2014
Rated 4.0 out of 5.0 Quiet Close to Monterey. Nice dunes and coast access. Very friendly, helpful staff. Room was clean and comfortable. August 14, 2014
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