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Rated 4.1 out of 5 by 284 reviewers.
Rated 1.0 out of 5.0 by Horrible experience I travel quite a bit and this had to be the worst experience I have ever had at a Holiday Inn Express. Maybe it was bad luck. November 19, 2015
Rated 3.0 out of 5.0 by Not as good as others - the little things, when added up aren't that little This was the second Holiday Inn Express we stayed at after spending three nights in a great one in Walnut Creek. When we arrived around noon, we weren't allowed to check in before 3 pm, which is understandable but it would have been nice to store our luggage there instead of taking it with us into Monterey. The most disappointing part of the stay was the room - which is the main reason to stay at a hotel. We were given a first floor / basement room. Possibly due to the room being halfway underground the room (I assume the rug) was musty and smelled like day old Chinese food. When I prepaid for the room two months ahead of time, I was very disappointed that the room was a noisy one next to the exit door, even though I requested a quiet room near the pool when I booked it. (BTW, didn't have an opportunity to use the pool.) One time that we took the elevator up to the lobby floor from our floor, the elevator door opened and in front of us was a "closed" door. Not sure how that worked or didn't work, but by pushing on the panic bar we stepped out of the elevator. On the other side of the "closed" door was a sign that said "Out of Order". Not sure if the cleaning staff simply made a mistake but I could see this being an issue for other guests if it happened again. especially if the "Out of Order" sign isn't being used at the same time on all the floors. I don't have a great back and this was the first Holiday Inn Express where the mattress was old. You could feel the springs and it was a bad night's sleep. Sheets and towels were clean - this was most likely an older hotel and needs some renovation. The only breakfast item I always have an issue with is the powdered eggs - which are at EVERY Holiday Inn Express. I wish the chain would make the change to fresh eggs because starting your day off with those things just never sits right and always makes we re-think staying with them. On a positive note, they are right next to a Walmart where you can purchase Lysol or some other air freshener if you happen to get the same room we had. Lastly, the staff was professional, I didn't complain or bother them with anything - however, looking back I should have brought up these issues. Overall, if this was my first stay at this chain I wouldn't go back to them. Bad bed, smelly room, confused elevator, bad eggs. November 18, 2015
Rated 5.0 out of 5.0 by Great Service Friendly staff, great location. Amenities. Especially like the breakfast service November 15, 2015
Rated 5.0 out of 5.0 by Delightful Staff I stayed here as part of a business trip and I was also on personal time. The staff were incrededably helpful though the breakfast was not what I expected. October 28, 2015
Rated 5.0 out of 5.0 by Great Room, Great Price, Great Location See review title, everything was as expected, nice rooms, nice staff, comfy beds, great price. October 26, 2015
Rated 5.0 out of 5.0 by consistent hotel Hotel is always clean and the staff friendly and helpful, They remember me by name and make me feel welcomed. October 25, 2015
Rated 3.0 out of 5.0 by Written Review Comments Staff was good. Room was clean. Room 301 was noisy outside and I did ask for the quietest room possible. So, didn't sleep that well. Breakfast was okay. Overall hotel appeared new, clean October 16, 2015
Rated 4.0 out of 5.0 by Short Stay Very nice short stay, clean, friendly, good variety of breakfast available. Transportation was timely. October 16, 2015
  • 2015-11-24 T11:16:08.583-06:00
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