Rated 4.4 out of 5 by 141
Rated 5.0 out of 5.0 work underway
we were not told of major work underway in the common area, the pool was closed and we were not informed of this fact until after we arrived. The check-in process was very chaotic, there were people waiting for rooms and we were checked in prior to them. we were all waiting for blocked rooms for a wedding and had reservations 2 months in advance.
July 30, 2015
Rated 2.0 out of 5.0 by tdzk Lots of construction
Be aware there is a lot of construction going on. If you have dust allergies you will want to see where they are at in the construction phase.
July 21, 2015
Rated 5.0 out of 5.0 by Elvis4ever Great customer service and great place to stay!!
The staff (especially Brittany) went out of their way to make sure everything was as I booked it. Since the hotel is under some updating construction, some things had to be changed around, but it was perfect!! Would definitely stay here again!! Great rooms, comfortable beds and easy on/off express way.
Will stay here again, since it is close to the Casino!!
July 20, 2015
Rated 5.0 out of 5.0 by Beek29 Excellent Staff, Great Room
The room was very nice and the staff was exceedingly friendly. They had the best cinnamon roles for breakfast along with a wide variety. Wasn't fond of the eggs and due to construction, could not get the waffles I really was looking forward to.
Again, due to renovations, the pool was closed and the elevator didn't work, but these will be great once the renovations are complete.
July 16, 2015
Rated 1.0 out of 5.0 by "On the road" handicapped senior travelers
As a long time platinum elite member, I expected a lot more. I was very disappointed.
This hotel has issues, The pool was not open and the elevator was not working.
It was very inconvenient as a handicapped senior travelers
July 12, 2015
Rated 4.0 out of 5.0 by Foster care We didn't know the motel was being upgraded.
The motel rooms were clean and comfortable as usual. We were traveling with 11 children and they were expecting to go swimming during the evening so it was disappointing for them to find out it was closed for remodeling and have to sit in the room while waiting bedtime. Breakfast was great and the ladies in charge of breakfast were great. They were very helpful with helping out with all the children. Most of the children were in foster care and enjoyed the variety of foods available to them.
Everyone that worked there were great and very kind to the children. We would recommend any one traveling with children to stay there. Thank you so much for your hospitality!
July 12, 2015
Rated 4.0 out of 5.0 by Joe Zar Experience at HIE
Almost everything was good. Never got a response from a manager when I called several times. The pool was not open and the elevator was not working during my two night stay. I was on the 3rd floor and very inconvenient (specially with bad knees). Should have gotten a discount.
July 9, 2015
Rated 5.0 out of 5.0 by bcnhatch Convenient
The hotel is conveniently located just of I-94 at exit 110. This gives easy access to Battle Creek (my destination). The staff is caring and goes out of their way to ensure guest needs and requests are met.
July 4, 2015