Rated 1.0 out of 5.0 by APM13 Worst Holiday Inn Express I have stayed at
I have stayed here twice this month because of business. Both times have been horible.
The first time I checked in I was given a room that had been smoked in. I went to the desk to ask for another room and was offered nothing for the inconvenience. I was not offered a upgrade even though I am a platinum elite member. I have never been reconized by this hotel for being a platinum member or offered upgrades either time I stayed here. The room I was given was average, but the bed made noise everytime you moved. I was on the second floor and could here the guest above everytime he got up and moved around.
For my second trip I returned with a coworker. We tried to check in early on lunch, but were unable to. The woman at the front desk shot us down right away with out even checking to see if any rooms were ready. I knew they did not have to let me check in early, but other hotels have if roos are ready. She acted like I was a fool for even asking. I booked 2 rooms and had them put 1 in my coworker's name. Both rooms were the same price. My room had two queen beds his had one. I ended up switching rooms with him because he had his family with him. The room I moved to (215) was a joke. They should be ashamed to rent this rom out! The room is small because it has the elevator running through it. Other Holiday inn Expresses have used this space better. They use it for storage or laundry space, or tear down wall to make room next door bigger. They are just trying to squeeze extra money out of the place.
In the week between my stays, I stay at another Holiday Inn Express that was far better than this one.
May 10, 2013
Rated 5.0 out of 5.0 by anniec Marshall
We stay several times a year at this Holiday Inn Express property.
The rooms are always extremely clean. The staff very friendly and helpful.
April 25, 2013
Rated 3.0 out of 5.0 by Artnet2 OK Stay
Just OK for the money. Need some updates. Not the usual HI Express.
April 14, 2013
Rated 5.0 out of 5.0 by gibbs22 nice stay
Great value for your dollar. Room was clean and staff was helpful and friendly.
March 26, 2013
Rated 3.0 out of 5.0 by Traveller76 Nothing to brag about.
Room was shopworn, bed not very comfortable. Not a good value for the asking price per night.
March 11, 2013
Rated 3.0 out of 5.0 by Mornie lots of noise in the hall after 1 am
There were so many times we were woke up by noises in the
hall outside our door. You could hear "teens" running down the hall, things being thrown, even hitting our door once. It sounded like
something next door was broken, etc. Also, we had several rooms
and quoted one rate, then when we checked out we noticed the
incorrect amount was on one of the rooms. When I questioned this, she told me it was basically my fault because when I booked the room, it showed it was for March, not the date we were there. When I told her I called to book room thru "the priority club", she
then blamed it on them! When we complained about all the noise, she just kind of blew us off, so apparently she didn't think it was a
big deal. I will say the ladies in the "BREAKFAST" area were very nice and made us all feel important and welcome.
March 1, 2013
Rated 4.0 out of 5.0 by Ivan63 Business Trip
The Holiday Inn Express in Marshall was an Okay stay. I am comparing it to the Hampton Inn next door. The room and the staff was great. I was disappointed in the fact that there was very little fresh fruit for breakfast. After breakfast there was no fruit to be found. At the Hampton there is always fruit out at least an apple. They also have a to go snack prepared. In my opinion the little things like that make a difference. All in all a good experience.
February 6, 2013
Rated 5.0 out of 5.0 by synchroPR Friendly staff and great breakfast
The staff was very friendly and accommodating for our sports team. Nicely kept property. Quiet. Great choices for breakfast. pool area was great for keeping the younger kids occupied.
February 4, 2013