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Rated 4.4 out of 5 by 149 reviewers.
Rated 5.0 out of 5.0 by Very friendly front desk My stay was awesome!! The bed and pillows were perfect, everything about the room was great. Britttany, the front desk clerk was very helpful in getting me into another room when I discovered we had to stay an additional night. She went out of her way to accommodate us. The stay was great, but as much as we travel, I think the room was a little pricy. August 26, 2015
Rated 4.0 out of 5.0 by We would have given you a 10, but...... ran out of coffee at breakfast. We told the desk staff that all 4 containers were empty and it was only 9:00am. Unfortunately, when we left 30 minutes later, there still was no coffee. August 26, 2015
Rated 5.0 out of 5.0 by good service nice people everything fine but hard to get temp. right. nice area and casino trip. August 26, 2015
Rated 5.0 out of 5.0 by BOOKING/FOOD QUALITY When calling motel for reservations transferred to 800 reservations. Previously made reservations directly and prices compared to on-line pricing. Would prefer to book rooms directly. Food ok. Eggs bland, runny. Bacon (turkey?) rubbery looking, not appetizing. Other products offered were good, i.e., cereal, juices, coffee, muffins, yogurt, fresh fruit. Good variety. August 25, 2015
Rated 4.0 out of 5.0 by Nice hotel Hotel is in a very safe location. Very nice - internet service was not particularly good, but everything else was excellent. August 24, 2015
Rated 3.0 out of 5.0 by being informed of construcion You must inform your guests when booking a room that your business is under construction. The construction effects all reviews given here. You need to provide more help for your employees when your under construction. You have been unfair to your employees at the Marshall, MI location. The location is getting a this review due to lack of help. Chairs up side down in the breakfast room that we had pop corn at two years ago. Pool closed and a total mess at the front desk due to this construction. How do you expect your employees to perform in an orderly manner without having order around them due to the construction. My nephew had to change in the bathroom and could not have a shower due to this construction and the wedding was at five o'clock. August 4, 2015
Rated 2.0 out of 5.0 by need more help due to building under construction inside room not ready as expected. Only 4 people to clean 78 rooms unable to start until 11:00 AM. Pool closed due to construction. We were not informed of all this construction when booking the room. Many people waiting to get into rooms and going to weddings who were unable to take showers due to the rooms not being ready on time. Waffle machine was out of order for breakfast in the morning. Breakfast was ok. Be sure to come dressed and ready to where you are going in case you can't get into you room. We did receive a military discount. Room was clean and nice when we finally got into the room. August 4, 2015
Rated 5.0 out of 5.0 by Comfortable and Clean Allthough the hotel was performing renovations, the common areas and the areas that were being worked on were clean and organised. The room was extremely clean, and the breakfast was excellent. The staff was friendly and helpful. August 2, 2015
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