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Rated 4.4 out of 5 by 78 reviewers.
Rated 1.0 out of 5.0 by Customer Service means everything I have stayed at Holiday Inns in many different places. Even the next day I stayed at a Holiday Inn Express in Charlotte, Michigan and had a completely different experience and will continue to stay at the one in Charolotte because they aim for customer satisfaction, and do all they can do to HELP you and make your stay pleasant. The stay at this Holiday Inn was exactly opposite. Unpleasant check in, difficult to find someone to check in with, disgruntled staff when asking about things. In the morning unfortunately to get to my next destination I needed to leave by 6:30. At 6:15 went down to check out and nobody at desk, put stuff in vehicle, nobody at deck. Thought to get some coffee to go and perhaps a banana or something I can take with me from the breakfast area that would open in just a few minutes. The lady getting the stuff together hollard at me that they didn't open until 6:30 after asking if I could get a yogurt that was in a locked cooler. Was only able to grab a banana and felt unwelcomed. WILL NOT STAY HERE AGAIN. Customer service means everything. I was not asking for anyone to go out of their way I was not asking for a million dollars or anything obsurd. HIGHLY reccomed staying at the Holiday Inn in Charlotte, MI great help, always greet at desk and go above and beyond. Thanks Charlotte this place could learn a few things from you for sure!! September 3, 2014
Rated 5.0 out of 5.0 by Repeat trip to Marshall Again my return trip to this Marshall HIE was an enjoyable experience. Each repeat visit is the same as the last. Really nice when acknowledged when first walk in door and treated special. Lexis only one of the many that makes the stay worth returning! September 1, 2014
Rated 4.0 out of 5.0 by Clean Holiday Inn Clean! Did not sleep well because of sunlight coming through room and road noise outside. (Fan will / would have drowned out most of the noise) It probably was the odd time that I was trying to sleep (5:00 PM) August 31, 2014
Rated 5.0 out of 5.0 by Clean room and comforable beds Unfortunately, our stay her was due to a family member's death. The days were very long and it was a relief to come back to the Holiday Inn were rooms were spacious, clean and very comfortable. We reserved 3 rooms and they were all located near each instead of different floors. We were always greeted upon leaving and arriving. Staff is very courteous and friendly. The breakfast was nice and I noticed how the staff checked on the quantity every 15-20 minutes to ensure it was plentiful. August 28, 2014
Rated 5.0 out of 5.0 by Great Breakfast and very clean hotel Nice place to stay and relax and enjoy the pool too. Very nice hotel and staff are very friendly. August 28, 2014
Rated 5.0 out of 5.0 by This stay reminded me why I'm loyal to Holiday Inn. This hotel has an excellent staff. Decor and furnishings are all in new condition. The lobby, halls and room were perfectly fresh, clean and stocked. The morning choices were plentiful and well prepared. We had a first floor room and there was a bit of noise from the lobby, I imagine on a more crowded evening that it could become a problem. August 28, 2014
Rated 5.0 out of 5.0 by Best HIE I've ever stayed at The staff is very polite and swift and accomodating your needs. The rooms and bathrooms were perfect! And the breakfast set up and selection was fanstastic! August 28, 2014
Rated 5.0 out of 5.0 by Best stay in years I found my stay at this location to be outstanding. Not only was the facility great the staff was even better. My entire stay was very enjoyable. The breakfast was fresh and the verity was excellent. I nothing but good things to say about the Marshal Holiday Inn Express> August 22, 2014
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