Rated 3.8 out of 5 by 51
Rated 1.0 out of 5.0 by Hap1 Did not get a handicap room as requested
I made my reservation for a handicap room with roll in shower. I got a room that was not handicap accessible with no roll in shower I had also asked for 2 queen size beds and got 1 bed and a sofa!! The staff was very nice, but put the blame on the central booking office. We had a terrible time trying to make the room comfortable for our handicap daughter.
Another guest we talked with had to move to another room about midnight due to their air conditioning unit not cooling!
We weren't the only ones not happy,
May 28, 2014
Rated 4.0 out of 5.0 by Pete237 WI FI signal too weak
If you want to get a top rating, you have to offer a high speed wi fi connection. Connection was unsatisfactory. Would not stay here again.
March 30, 2014
Rated 4.0 out of 5.0 by A-Tone Nice stay
Room was clean, quiet and had a good access to interstate.
March 23, 2014
Rated 2.0 out of 5.0 by Rusted Won't fix anything
4 days in a row I had to have someone from the hotel to let me in my room after I tried 2-3 times with different cards... Who ever owns it won't spend the money to fix anything I heard other ppl complain about there doors as we'll ..... Worst holiday inn I have ever stayed at and I've stayed at a bunch
March 20, 2014
Rated 4.0 out of 5.0 by fuzzy74 great staff
Hotel has some of best staff anywhere.
Stayed a week and missed having a microwave and frige.
February 25, 2014
Rated 4.0 out of 5.0 by SWP7979 Longview HIE
Clean comfortable room. Good Job Holiday Inn. See you next time.
February 3, 2014
Rated 1.0 out of 5.0 by diana407 Disappointing
My stay here was appalling. The room was dirty--hair in the sink, dirty carpet and furniture. The blow dryer was unusable because the plug was cracked in half. When I checked in I asked the staff member about the new policy of giving 500 points instead of the snack for platinum members. They didn't seem to have any idea what I was talking about...so I got no bonus points and no snack...no consideration at all as a platinum member. I spoke to the manager the next morning on my way out and she told me she had been brought in to make changes. She offered me bonus points for the problems but didn't give them to me. Overall it was a disappointment for HI standards.
January 31, 2014
Rated 4.0 out of 5.0 by Terri321 Comfortable beds and friendly staff-good service
I was rushed to Longview due to a family emergency. Holiday Inn Express took care of many details opon my arrival. Not having the comfort of my own home to care for my daughter who is attending a college in Longview, concerned me. Holiday Inn Express was very accommidating to our needs. Very helpful and room service was excellant. They also provided a good variety of breakfast foods
January 29, 2014
Rated 2.0 out of 5.0 by haydeb3 disappointed
This is the first time I have ever been disappointed at a Holiday Inn the front desk agent was not friendly he put us in 3 different rooms before we finally stayed in a room with full size beds instead of the queen we were quoted and we did not get a discount for the down grade, when ask to bring a crib he told us to come to the front desk and get it, next visit to Longview our family will not be staying in this hotel.
November 27, 2013
Rated 5.0 out of 5.0 by Ddh64 Always perfect after a long drive.
We always look for Holiday Inn Express when we travel. They are a sure thing to be clean neat and quiet. Staff is always helpful and polite.
November 17, 2013
Rated 1.0 out of 5.0 by nicknametaken2013 avoid this property
The WiFi is decent but the tv selection and signals are very poor. My access key did not work once. There is nothing more annoying than having to return to the front desk multiple times for this issue with all your baggage. Was told would be taken care of, was not. Was left sitting in front of my room door for over twenty minutes before being afforded entry. The next day back and forth to front desk to get into room, terrible two night stay.
The staff seemed apologetic but when told they would give me extra points for my stay, and in fact they did not. I go to this area for business and will look other brands in the future.
November 13, 2013
Rated 3.0 out of 5.0 My first Disappointment
This was the first Holiday Inn Express that I have stayed at where I was disappointed in my room. My room did not have a fridge, nor did it have a telephone in my room. I have been staying in these hotels for a while now, and this was my first time not to have these in my room. (Even after I requested a phone be put in my room, I still did not get one.) I was not even offered to upgrade to a room that had these options.
November 10, 2013
Rated 4.0 out of 5.0 by Cxl123 Hotel staff is great
Best price in town, staff is great. Best stay for the money
October 20, 2013
Rated 5.0 out of 5.0 by Dwight1 Great location and Excellent Comfort
My location of choice when staying in the Longview area. The construction next door will be short lived when the Craker Barrel opens offering a great choice to eat at while staying at this HI Express.
September 28, 2013
Rated 3.0 out of 5.0 by Chilledshower Only one issue with the room.
Had to get up at 4:00 am to go to a business meeting by 5:00 am and tried to take a hot shower and no hot water!
I let the water run for over 10 minutes hoping that it would get hot and no luck! I was forced to take a cold shower which did not make me happy!!
Upon returning to the hotel, I spoke wiht the person at the front desk who only said she was sorry and i told her I was not happy having to take a cold shower, all she could do was laugh and say "It's Texas, be thankful for the cold water!" she also stated "we have had this happen in other rooms too. Nobody can figure out why"
Up to the cold shower and the really unresponsive front desk person, i enjoyed the stay. There should have been more done to atleast make up for the bad shower
September 23, 2013
Rated 2.0 out of 5.0 by USAProud Not Exceptional
The location on the frontage road was great because we were just driving through to Dallas. Another reviewer complained about the road noise, but we did not notice any and our room was the last one on the end near the highway. The pillows and mattress were a little too hard for our taste. Other than those normal hotel issues, there was a lizard in our bathroom in the morning. Because of the construction next door, I would not have been surprised by a creature if we were in a first floor room, but we were on the second floor. (We did a "catch and release" into the shrubbery outside,)
My biggest complaint is over the "incidentals hold" for thirty something dollars that was placed on my debit card and not released for 8 days. I don't recall ever seeing a hold last over a day before this one.
This is the second time in three months that my receipt was not ready at check out. A New Orleans hotel manager even told me to access it online if I needed it! I will insist on some kind receipt from now on. If the hold had not been released, I would have been up that creek without a receipt for a paddle.
September 7, 2013
Rated 5.0 out of 5.0 by akljj Comfy and convenient
Hotel is very convenient to Longview and the highway yet is quiet and comfortable.
September 4, 2013
Rated 5.0 out of 5.0 by Davie60 Very Nice Hotel
We stayed only one night on our way t Canton Texas. Everything was perfect about our stay. Highly recommend this hotel .
September 2, 2013
Rated 1.0 out of 5.0 by PapaBill2 Don't Stay at this property!
The pool was green and dirty, none of the exercise equipment worked. The room was laid out so that the bathroom light reflected in the mirror directly to the bed. The shower took a full 10 minutes to get hot. The room keys didn't work, even after a second attempt to get them fixed. The property is TOO close to I-20 and the truck noise all night long was terrible. Drive a few miles further to Marshall to a different property.
August 1, 2013
Rated 4.0 out of 5.0 by Patty09 In room Refrigerator/microwave
We were disappointed that our room did not have a refrigerator or microwave, unlike every other Holiday Inn Express we have stayed in. The bed, however, was comfortable, and there was a good breakfast, and we enjoyed the fitness room.
July 31, 2013
Rated 2.0 out of 5.0 by FamilyReunion2013 Average Comfort Level
We stopped at this particular Holiday Inn Express overnight on our family trip to get a nights rest. The hotel could use some updates. The rooms smelled old. The breakfast was ok. The biggest problem we encountered was the swimming pool. The kids wanted to go for a swim when we arrived at the hotel, only to find out the pool was inoperable. We were not told this upon check in. The pool appeared to be full of feces/dirt/debris at the bottom. When I went to report this to the receptionist I was told "I don't usually work here so I don't know what is going on here". She did not want to come to the pool area to see what was wrong. There was no smell of chlorine and a film covered the top of water.
Would not stay at this location again!
July 31, 2013
Rated 5.0 out of 5.0 by Tomandbrenda One of the best run Holiday Inns ever
We've stayed at many Holiday Inns and Holiday Inn Expresses over the years and I believe this is one of the best-run hotels we've been fortunate to stay at. It's very rare that a hotel rises above mediocre in my opinion, and especially chains, but somehow this one stands out. The staff is very considerate, knowledgeable, and efficient. We've attended the Texas Shakespeare Festival in Kilgore every year for quite some time, and of all the hotels we've stayed in (including the Holiday Inn in Kilgore), this is by far superior to the others in the area. Comfortable beds, a good breakfast, a friendly and helpful staff--I can't say enough good things about it.
July 19, 2013
Rated 5.0 out of 5.0 by laurieswayfl Wonderful Night!
The staff and service were fantastic. We are going cross country and have been staying at mostly HIE. After the last nigt at Hattiesburg, this property put our faith back into what we expect from a HI property. The staff had a smile on their faces and were just a dream to have come in contact with. We are hoping to stop here again on our ay home next week.
Thank you again for making our stay comfortable and enjoyable!
June 20, 2013
Rated 4.0 out of 5.0 by NMTX Enjoyable Stay
I stayed here while my husband had to work in the area for four nights. The staff was very friendly during our stay and very accommodating as we traveled with two infants. Every day they checked with us to make sure we had towels, etc that we needed. It was nice having a variety of breakfast options so we didnt have to eat the same thing every morning.
We try to always stay at HIE, and this one felt a little older than it probably really is, although it was a little cheaper too than what we usually pay. Biggest problem was it seemed like only the highest level of "cold" worked on the A/C so it would get really cold and then we would turn it off awhile. Hallways and elevator were very warm.
The rooms were very clean though and eating area and reception area were inviting. Bottled water was provided for priority club members and daily newspapers were set out.
The reason I would stay here again is the friendliness of the staff. From the front desk to the breakfast server to the housekeeping staff, I felt at home :)
May 29, 2013
Rated 5.0 out of 5.0 by LETUGrad Great Award Nights
Had two reward nights at this property at a very rewarding cost. Was impressed with the room, staff, and comfort level. Breakfast was at par with the standard HIE experience - good choices, fresh options, and plenty of quantity.
The pool was cold, but that'll change as Texas weather becomes unplesantly hot!
Entire property was very clean (breakfast room, pool, room).
Access was easy from I-20, but the room was quiet.
May 16, 2013
Rated 1.0 out of 5.0 by Sessum64 Awful experience.
Will not stay here again or recommend to anyone else. The A/C in my room had been turned off and temp was way too warm on a humid Texas night. The room had not cooled off with the A\C on high after 3 hours so I had to go buy a fan. The a\c for the floor was turned off and the windows left open. It was 90 degrees that day and very humid. The ice machine on floor 2 was out of service. The front desk staff did not appear concerned in the least, and said there were no other rooms available, but the parking lot was far from full. HIE is my usual hotel, and I usually spend 4 - 6 nights/month in a hotel, but will not return to this one. It does not fit into the normal quality of the brand.
April 25, 2013
Rated 5.0 out of 5.0 by racingretired Nice place
First time there but will put on the good list. Very quiet.
April 13, 2013
Rated 1.0 out of 5.0 by tc4408 Reservation- Staff members need more training!
Requested an extended stay (4 days) reservations 7 days in advance for King Suite with plenty of work space-desk area, also fridge and microwave, Also-NON-SMOKING was a must!
I explained that my trip was business and i would need work space!
Staff member indicated that was no problem and my room would be reserved. She repeated my request back to me to confirm accuracy. Got there 7 days later and was placed into a standard king room with no work space ie.Desk area, microwave or fridge. Talk with Mgr and she said, sorry Sold Out!
But we have another standard room we can put you in with fridge and microwave. I agreed and after 30 mins. of paperwork, and discussion I went to my room which--- Turned out to be a 'SMOKING ROOM'. Thats all they had. Other Hotels were also booked this late in the week. ......OK, only one stay, mabe next time it might be better..... you decide? I don't need to, too many other choices in town.
April 11, 2013
Rated 4.0 out of 5.0 by kamalla good employee
jasmine was very helpful and you should give her a raise because she is the kind of employee you need working for you. she was helpful with check in and very helpful with a place to eat for dinner.
April 8, 2013
Rated 4.0 out of 5.0 by tc4408 Great Choice for long or short term stay!
Price-Good-resonable. Comfort of bed-Very Good. Clean Room and bathroom. Great staff. Breakfast- Better than many others. Could use more TV channel selections, but did have 3 HBO's. (no CMT or GAC). OVERALL- Very good! And I will be back.
March 31, 2013