Rated 4.2 out of 5 by 69
Rated 5.0 out of 5.0 by ljm 55 staff
I usually do not write reviews but the staff and most of all the General Manager were some of the best I have ever had. I am 58 years old and travel alot but the experience I had Labor Day Weekend was above and beyond, they really went out of their way to make all my family welcome. We were in town for a wedding and I have 5 sisters and 3 brothers that all attended and everyone enjoyed their stay. Thanks again to the staff at Holiday Inn in Longview.
September 3, 2014
Rated 1.0 out of 5.0 by Non returner Loud
I went to this location for a business trip. I had never stayed at this one before. I made my reservation with this facility. They never told me on the phone about construction. When I arrived there was insulation all over the yard and drive. It got all over my suit. When I was in the facility, after already getting there they advised that construction would start back up at 730am. I needed to use my room for a few conference calls but couldn't because they were hammering above my room at 730 am. I think they should have alerted customers prior to arriving and also discounted the stay if you had to wake up at 730 am.
September 1, 2014
Rated 5.0 out of 5.0 by George 9613 Great service, very nice Hotel
My recent stay here was a total pleasant experience. Overall, this hotel excelled over other hotels I have stayed at in Lonview. I truly felt very comfortable, and experienced friendly, courteous, professional service from all of the ladies at the front desk, from check-in to check-out. My sincere thanks to Leti, Amelia, Jessica, Sydney, Marcie, and Crystal for making my stay here such a pleasure. This is my new "Home away from Home " now, in Longview.
August 31, 2014
Rated 5.0 out of 5.0 by Duke Dog Great location and staff
I stayed here for the second time. The location is perfect and the staff has always been courteous. My only complaint was the TV remote would not work at all. The clerk apologized but was unable to correct the problem so they discounted my room. I think it was handled very well and I would recommend this hotel to others.
Thanks for an enjoyable stay.
August 27, 2014
Rated 5.0 out of 5.0 by MB202 Pleasurable stay, even with construction
Holiday Inn Express is where I normally choose to stay. Even under construction had no problems. All staff encountered were professional and friendly. Hotel and room were very clean. Will stay again when in the Longview area. I would like to see some type of weights in the fitness center
August 27, 2014
Rated 4.0 out of 5.0 by KBro Great Service by Staff/Front Desk
Current construction was inconvenient but the staff was very helpful.
August 26, 2014
Rated 2.0 out of 5.0 by JPKB Not a business hotel
Bad, stuffy fitness room and broken down equipment.
August 25, 2014
Rated 5.0 out of 5.0 by Mark_R Excellent value
Staff was fantastic, Room was clean and comfortable. I was a bit leery when I first got to my room on the 3rd floor as it was right across from the Elevator, however it was very quiet in my room. Only issue was that the curtains wouldnt close that last 1/2 inch so I got that blast of sunshine in my room when i was trying to sleep
August 24, 2014
Rated 2.0 out of 5.0 by HTX1 Disruptive construction
The ongoing construction is very disruptive. Pounding on the roof continued until 10pm during our recent stay, loud enough to frighten our small child and keep everyone from sleeping. When construction is complete, it will be a nice facility with friendly service.
August 18, 2014
Rated 4.0 out of 5.0 Business Travel
Reserved a whirlpool room, smoking. Very convenient location. Clean room, comfortable bed with plenty of pillows. Cable available, includes most popular channels. My only wish is that the whirlpool jets had more power (stayed at other IHG properties where it seemed they had more power). But overall, nice facility that I frequently stay at for business. Staff at front desk are very pleasant and helpful.
August 18, 2014
Rated 2.0 out of 5.0 by Not a happy 1 Just okay.
The price was a little over priced for the room. My wife sat on the lounging chair in the king suite room and she felt something biting her. The toilet also did not flush correctly and we had to call to get a plunger. The overall experience was "Just okay".
August 13, 2014
Rated 5.0 out of 5.0 by Dhebertpcc Business in Longview
Friendly and attentive staff. Relaxing room. I was able to both do my work and relaxing when I was through for the day. Convenient location
August 9, 2014
Rated 4.0 out of 5.0 by OandG1954 nice hotel
the hotel is nice to stay at. great mexican restaurant next door to eat.
don't plan to use internet unless you don't mind be continually dropped.
August 8, 2014
Rated 5.0 out of 5.0 by techo74 Excellent Room and great location
We had a very good stay at the Holliday Inn Express North Longview, Texas.
August 6, 2014
Rated 5.0 out of 5.0 by Laurel Americans Excellent staff!
This is by far the best place we have ever stayed.
July 31, 2014
Rated 5.0 out of 5.0 by texbama Nice stay
Had a wonderful stay. Hotel was full but staff did a great job making everyone fill welcome.
July 29, 2014
Rated 5.0 out of 5.0 by AJFD Great Stay
Great place to stay for business while in Longview. Clean and quiet.
July 22, 2014
Rated 4.0 out of 5.0 by AvidTraveler25 Typical HIE (not so nice bathroom)
This location is very consistent with other HIE locations I have stayed out. Nice continental breakfast, easy check in process, and provided warm cookies in the evenings.
My only complaint is that the bathtub seemed very old and outdated compared to the rest of the room and bathroom. It seemed like the sink area was updated and had nice countertops and fixtures. The tub however looked very dated, was coming uncaulked from the wall and was creaky whenever I would use it (which is just a little un-nerving). It was not dirty by any means, just very old and didn't seem to match the other updates made to the room and bathroom.
July 14, 2014
Rated 5.0 out of 5.0 by JB Brazil Best in Town
Great experience at this property. Well and conveniently located. Walking distance to many restaurants and shopping mall. Visiting Longview? Stay here!
July 3, 2014
Rated 3.0 out of 5.0 by wmh50 Service was great.... room ok
Got there and had to wait for approximately 10 minutes for someone to come to the front desk for check-in. She was very polite, but the waiting, not so good. Booked the Jacuzzi room so my husband and I could have a nice relaxing weekend. Filled the Jacuzzi up, turned on the jets and they barely even made the water move. Sole purpose for upgrading to this room was so we could use the Jacuzzi and relax. Kids were running up and down the hall yelling, again no one at the front desk. Girl was very polite at checkout, which is when we finally got to complain and all she could say was that the other Jacuzzi tub was messed up too and it looked like maintenance would be working on them most of the day. Probably won't go back to this hotel.
July 2, 2014
Rated 2.0 out of 5.0 by Catfish13 Mildew in room smelled very bad.
The Hotel other than the room was fine, but the room smelled very bad due to mildew growing in the bathroom, around the tub and on the floor. Had to wait 45 minutes for towels on Saturday even after the room was serviced by the staff.
June 30, 2014
Rated 5.0 out of 5.0 by backpack96 Great service from Holli
I was greeted by Holli who had a smile on her face and asked how my day was going. Having someone who was smiling was a real positive as it appeared that she enjoyed her job. Later that evening I needed assistance wit the Direct TV and Holli was to the rescue as she came up to the room and reset the box. Once again a smile on her face and she told me a couple of times that if anything was needed to let her know. Great service from the front desk and housekeeping did a great job. The breakfast was better than at some of the other Holiday Inn hotels I have stayed. The assistant GM was also very friendly on my departure.
June 23, 2014
Rated 5.0 out of 5.0 by nanc63 Friendly Staff
I was very impressed by the friendly staff. The facility was very impressive and clean. The beds were very comfortable and the rooms were quiet. We really enjoyed our stay.
June 18, 2014
Rated 5.0 out of 5.0 by lgonzalez comfortable bed and great service
great overall stay wished we could have got in the swimming pool but we didnt have time maybe next time.
June 18, 2014
Rated 5.0 out of 5.0 by Miz Lu Great service for handicap guest
We had asked for a non-smoking handicap room specifying the need for a shower seat for the tub. When we arrived there was no shower seat. Desk clerk assured me they would find one and get it to us. We went on to the room and soon the manager was at our door with the shower seat. There was no way we could have stayed there without it due to my husband's amputation. Great service.
June 12, 2014
Rated 4.0 out of 5.0 by NDT Level 3 Thanks
Enjoyed my stay. The staff went above & beyond their duties. Thank you all!
June 9, 2014
Rated 5.0 out of 5.0 by oscar8888 relaxing
Vert comfortable bed. Had a BIG little league tournament in town. Hotel was compleatly full. Front desk put me in a courner room, I did not hear a sound all night. Breakfast was good and pleantiful. Express check out was quick. Just left my room card in room, my reciept was under my door that morning.
June 7, 2014
Rated 5.0 out of 5.0 by SAhadowit Beds are great and the folks are wonderful!!
This is the third time I have stayed at the Holiday Inn Express in Longview, Texas and it is always a great experience. I have come to Longview for three metal detecting events and everyone here always remembers my name and makes sure I get a great rate. The folks at the front desk are friendly and very knowledgeable about how to get around, where to eat and what to see. Love 'em!!
May 22, 2014
Rated 5.0 out of 5.0 by Ranell Great Room Excellent Customer Service
We were at this property for a pageant. As hectic as it was on Saturday the staff was great. The ballroom was super nice. No complaints. After a long super busy day it felt good to relax in the comforts of our room. I love the beds. They are super. I recommend this property to anyone.
May 21, 2014
Rated 5.0 out of 5.0 by Tomdev excellent
From arrival to departure - complete service satisfaction!
May 20, 2014