Rated 4.4 out of 5 by 78
Rated 1.0 out of 5.0 by jrymer Customer Service means everything
I have stayed at Holiday Inns in many different places. Even the next day I stayed at a Holiday Inn Express in Charlotte, Michigan and had a completely different experience and will continue to stay at the one in Charolotte because they aim for customer satisfaction, and do all they can do to HELP you and make your stay pleasant.
The stay at this Holiday Inn was exactly opposite. Unpleasant check in, difficult to find someone to check in with, disgruntled staff when asking about things. In the morning unfortunately to get to my next destination I needed to leave by 6:30. At 6:15 went down to check out and nobody at desk, put stuff in vehicle, nobody at deck. Thought to get some coffee to go and perhaps a banana or something I can take with me from the breakfast area that would open in just a few minutes. The lady getting the stuff together hollard at me that they didn't open until 6:30 after asking if I could get a yogurt that was in a locked cooler. Was only able to grab a banana and felt unwelcomed. WILL NOT STAY HERE AGAIN. Customer service means everything. I was not asking for anyone to go out of their way I was not asking for a million dollars or anything obsurd. HIGHLY reccomed staying at the Holiday Inn in Charlotte, MI great help, always greet at desk and go above and beyond. Thanks Charlotte this place could learn a few things from you for sure!!
September 3, 2014
Rated 5.0 out of 5.0 by OTCvisitor Repeat trip to Marshall
Again my return trip to this Marshall HIE was an enjoyable experience. Each repeat visit is the same as the last. Really nice when acknowledged when first walk in door and treated special. Lexis only one of the many that makes the stay worth returning!
September 1, 2014
Rated 4.0 out of 5.0 by Eatfresh21 Clean Holiday Inn
Did not sleep well because of sunlight coming through room and road noise outside. (Fan will / would have drowned out most of the noise) It probably was the odd time that I was trying to sleep (5:00 PM)
August 31, 2014