Rated 4.0 out of 5 by 55
Rated 4.0 out of 5.0 by River's GP Reasonable and comfortable stay
I have travelled through this area many times over the last 40 years and have never stayed in this hotel. It was a pleasant alternative to Springfield and provided a very comfortable stay at a very reasonable price. Staff and guests were very open and friendly.
June 26, 2014
Rated 5.0 out of 5.0 by Texas driver Easy access off highway
The staff at this hotel was very friendly. The room was typical Holiday Inn.....television reception was spotty
June 24, 2014
Rated 5.0 out of 5.0 by B Van A Fair Price
As a retiree, I enjoyed the rate that was charged, for it made our budget work easier than usual.
A excellent fee for a great stay-thank you.
June 19, 2014
Rated 2.0 out of 5.0 by Vince38 Can Not Recommend
This is an older motel. They allow both smoking and pets. The halls stunk of stale cigarette smoke and we had a barking dog in the room next door. The owner propped open the side outside door instead of fixing the electronic lock. Said he couldn't be bothered with the problem since it was the weekend. No security. Almost no accessible electrical outlets in the room.
On the plus side, the staff was very helpful and polite.
We can not recommend this motel. We will not be back.
June 3, 2014
Rated 2.0 out of 5.0 by leok3 Never again
Let me say this first my wife and I try to stay at Holiday Inn Express hotels whenever possible on our trips. Up till now all experiences have been great. I will make this short, we made reservations well in advance, arrived at the hotel around 12:30, met at the desk by a very rude lady, waited 1o minutes before we were told a room was even available. The room, an average room overall but when you find prescription drugs on the floor under the desk it makes you wonder if a vacuum was used. In short when visiting this area we will not stay there again.
May 31, 2014
Rated 3.0 out of 5.0 by Jerry0514 Hotel smelled of Smoke and Carpet in Room was filthy
We were very disappointed with the overall hotel quality since the last time we spent time here.
This time the entire hotel smelled off stale smoke. My wife took a shower one morning and after she walked on the carpet in the room (Room 106), it turned the bottom of her feet BLACK. She was able to wash it off, but that is simply unsanitary.
The staff was courteous and the breakfast food was wonderful.
May 30, 2014
Rated 3.0 out of 5.0 by BrandonF To expensive for the location and rudest staff I have ever dealt with
I only use this hotel because it is local when I have family visit from out of town. The woman who was at the front desk was the rudest desk attendant I have ever dealt with at any hotel location. When she asked to see my photo id I got out the first available and was immediately told "NO, your drivers liscense" in a very hateful and demanding tone. When I asked why my military ID was not acceptable I was told "because that is our hotel policy and a drivers license is the only acceptable form of ID. Also if I don't show a drivers license then she has no way to know if the military ID is valid and there is no way she is getting stuck paying my bill".
Outside of the staff issue this is a very basic and dated hotel which does not bring the value that you would expect from the cost. Basically there isn't much competition in town and they know this so they are safe charging a 5 star price for a 3 star hotel and accomodations.
May 10, 2014
Rated 5.0 out of 5.0 by Pontiac01 Room and Breakfast Excellent but Parking was Problem
As always, I enjoyed my stay in Marshfield very much. However, I was disappointed to find that 2 large car hauling semis and a large truck hauling another truck plus a pickup with a trailer were all parked along the South side of the building where my car was parked. I mentioned this to the clerk on duty and she was not concerned. I suggest these big rigs park somewhere else than on motel property because I had a terrible time backing and manuevering around them.
May 6, 2014
Rated 5.0 out of 5.0 by Doc John Great Stay and People
Sherri greeted us warmly and was very very nice. We enjoyed a great night sleep on a comfortable bed and a quite and clean room. If we pass this way again we will definitely make this our hotel of choice. The attention Sherri gave us was one of the major reasons we would return. Excellent staff that made us comfortable and welcome. Great place!
May 1, 2014
Rated 3.0 out of 5.0 by Dissatisfied Consumer Check-in problems
When the reservations were made well in advance for our two stays (March 31st and April 11th), ALL of the information was provided to the main headquarters; this DID include my Town, State, etc. Everything was great on the first stay (see my review). On the second stay were were tired, hungry, stressed, etc. and were given a third-degree grilling that the KGB would have admired. Why?? Because the system -or- whomever took down the information did not complete my town, state, etc. ALL of this information was given for the two stays. We felt like we were being attacked and treated very shabbily. There was NO error on my part; just some short coming in the Holiday Inn registration system. We had done NOTHING wrong, and to be treated in such a manner is infuriating. Hopefully our experience will help someone in the future. Hotel staff should not be treating the public in such a disrespectful rude manner!!
April 16, 2014
Rated 5.0 out of 5.0 by WinterTexans Very Accomodating
When we arrived at the location, we had brought beverages with us but didn't have a refrigerator in the room. We went to the front desk and explained our issue and were promptly given a cooler to use! The staff was very friendly and answered all our questions about the locale. This is not our first stay here and it won't be our last. Thank you also for having smoking rooms!
April 15, 2014
Rated 2.0 out of 5.0 by ontheroadalot2112 Hotel needs updating
The staff was nice but the room was in real need of remodeling and updating, bathroom towels were so old it was weird and the room felt a little cheap. I would paid more for a better room but all the hotels were booked in Springfield.
April 14, 2014
Rated 5.0 out of 5.0 by dm6792 Very Comfortable, Great Service
Made our reservation, on the road, on iPhone about 15 minutes before arrival and we were in our room in less than 10 minutes after arriving. Very efficient and courteous staff. A pleasant stop at our half-way point on our trip home; definitely would stay here again. Seen a lot of comments about no fridge in room, was NOT a deal breaker for us.
April 10, 2014
Rated 5.0 out of 5.0 by MT46 Outstanding Service
I normally choose Holiday Inn Express locations when travelling on business and had an opportunity to stay in this location during a family get away. We arrived without reservations and late at night / early morning. Sherri greeted us with an incredibly pleasant attitude and was very interested in making our stay the best it could be: personally delivering extra towels as well as assisting with the hide-a-bed. Even though she was scheduled to leave at 0700, she was still assisting with breakfast at 0900 due to the hotel being completely booked and many guests visiting the breakfast bar. I would recommend this hotel to any traveler, business or personal. Especially if they get an opportunity to meet Sherri.
March 18, 2014
Rated 5.0 out of 5.0 by 242242 Excellent Service at front dest
I was helped by Lea Ann when I checked in for the evening. She was extremely helpful and courteous. In todays's electronic age, finding someone that is friendly and interested in carrying on a conversation is a pleasure. She also took time to help me locate the restaurant where I was meeting friends. I will definately stay at this property again. Thank you, Rick
March 16, 2014
Rated 5.0 out of 5.0 by Mallow Great Place
We didn't hang out at the hotel much. But what time we were there, it was pleasant. Check in was very speedy. Room was clean, they even gave us a bottom floor room as requested (hubby is legally blind but I let them know we didn't HAVE to have a bottom level if it was a problem#. Could hear other guests coming and going #doors# so wasn't sound proof. But I knew what the noise was so didn't let it bother me, slept like a log on the comfortable bed. Plenty of pillows, whatever kind you prefer. Bathroom was clean with plenty of towels. Breakfast was well stocked. Even saw a dude come in with 2 large travel mugs and filled them with coffee, the staff promptly checked the amount of coffee and made sure there was still plenty for the rest of us. They had fresh bananas available the whole time we were there. I had never seen that at a hotel before and thought it was a very nice idea since some people tend to suffer from leg cramps when traveling. Would recommend this place and would stay there again. Wasn't too far from Springfield #which is where we were actually visiting) and right on the highway so we didn't have all the hustle and bustle of the big town traffic close to the hotel.
December 31, 2013
Rated 4.0 out of 5.0 by plajjd Clean comfortable room
Hotel was clean, accommodations comfortable, and staff friendly. Overall, I would highly recommend this hotel. My only negative was that there was limited hot water in the morning, due to the large number of guests. (I talked to the front desk about it)
December 3, 2013
Rated 4.0 out of 5.0 by Jeff0051 Great people and hospitality
Stayed two nights. The people were great. My only issue was with the iron and iron board. Low quality iron and they bolted the iron holder to the board. I see this off and on and just hate it. Hotel is not smoke free.
November 28, 2013
Rated 5.0 out of 5.0 by GrammieG Friendly and Comfortable
Our out-of-state party rented several rooms while in Marshfield for a wedding. The staff was most friendly and helpful in all instances and offered many extras to help us in preparation for our festivities - use of breakfast room for family gathering, extra materials for crafting of decorations, use of the laundry (children spill things!), suggestions for activities and more.
The breakfast was good and the rooms were clean and comfortable. Thank you for help in making our weekend a memorable success!
November 5, 2013
Rated 4.0 out of 5.0 by MoBapt Good location but needs upgrading
The staff was friendly and helpful, and the location just off I-44 was very good. The hotel, however, is in need of updating. It looks as if Holiday Inn purchased this property from another chain, so it wasn't quite up to HI Express's standards. There was no workout facility and the breakfast area was quite small. The bathroom in my room was very small as well. I usually am very happy with HI Express, but this one was a little disappointing, although the price helped offset the deficiencies.
October 23, 2013
Rated 5.0 out of 5.0 by Deepdish Great Experience
We stopped here on our way from Chicago to Oklahoma. We have two little dogs. The place was very clean & comfortable. The staff was wonderful and very friendly. Very convenient, right off the highway.
October 17, 2013
Rated 4.0 out of 5.0 by ChloesMom tidy hotel, very clean
A tidy and comfortable hotel but the area is severely lacking in even basic amenities. McDonalds is about as good as any "restaurant" in the area. But a good location if Springfield is booked.
October 2, 2013
Rated 4.0 out of 5.0 by James57 Friendly staff and great room
Everything was very nice, however no elevator could have been a draw back, but we had a first floor room.
September 23, 2013
Rated 5.0 out of 5.0 by A1OkieTraveller Great place to stay!!
We had a very good stay at this hotel. The jacuzzi tub in our room was awesome after a long day on the road. The bed was comfortable, had a good night's rest, and enjoyed the breakfast in the morning. Staff was friendly, would stay here again.
September 5, 2013
Rated 5.0 out of 5.0 by tammyjo74051 Enjoyed our stay
We only stayed one night, but it was very nice. The only thing I missed was a frig. But the room was very cozy.
August 28, 2013
Rated 3.0 out of 5.0 by people1 Average stay
Recognized a member upon check in, but not addtional "perks". Hot water thermostat was broken which was inconvenient---need to have a 24 hour on call service available.
No refrigerator in room--inconvenient.
Breakfast starts at 6:30--too late, need to open at 6:00
August 27, 2013
Rated 5.0 out of 5.0 by Jdogmacnizzle Outstanding staff
We were in town for my Mom's funeral along with the rest of my very large family. Just our family alone almost occupied the whole second floor! The staff was very helpful and went far and beyond what was expected to make a hard time in our life enjoyable. They made sure that we were comfortable and taken care of. I also saw them treating other guests the same way they treated us so it must be a way of life for them here to be so generous to everyone.
August 5, 2013
Rated 5.0 out of 5.0 by GoodValue Good Value
I've stayed at this Holiday Inn many times. The staff has always been great. It's a great value for the money and location.
August 2, 2013
Rated 5.0 out of 5.0 by Patty1234 Made us feel at home
Our very large extended family gathered at this hotel during the weekend of our loved one's funeral. The staff gave us use of the common areas to spend time and meals together. They told us to make ourselves at home, and we did. I am very thankful for their care and accommodations. We were very comfortable, and the location was convenient to local restaurants and shopping.
July 31, 2013
Rated 5.0 out of 5.0 by suziq1919 Staff
They had a very helpful staff. They gave us great information on places to eat. When we had family members come to see us, which was more than our room could hold, they opened up breakfast area so that every one would have a place to sit. The staff is beyond EXCELLENT.
June 29, 2013