Rated 3.3 out of 5 by 13
Rated 4.0 out of 5.0 by andy48 security and property
the staff/room service was excellent and very friendly.
The facility does have a light odor in the halls like old cigarette smoke. The entrance has old swinging doors making it very difficult to enter with roll along luggage. The eastern side entrance door security lock was not functioning and could be used by anyone at anytime. Also, the facility has no exercise room.
October 27, 2012
Rated 1.0 out of 5.0 by oldeagle Room had a chemical ordor
After we checked in and settled for the night we noticied an order in the bathroom and on the pillows. Notified the front desk the next day and they stated that is was the cleaning solution they used in the bathroom. The frontdesk said they would take $20.00 dollars off the bill. Told her that I would like to talk to the manager. Being a Sunday the manage was off and was advised that she would call me on Monday. It is now Saturday and I have not received a call. THis is not a way to treat a customer let alone a GOLD customer.
October 27, 2012
Rated 1.0 out of 5.0 by Eric1210 OK Property, Not OK Staff
The room was clean and neat, dining area too small for the number of guests for breakfast (most went back to rooms to eat), but the breakfast and the breakfast staffer was very nice. We made our reservations via a person on the national reservation desk (VERY helpful) as we had two small dogs and we were changing from one HI property to another further down the road. We got there at shift change and checked in. However, when I reminded them about the paperwork for the pets, they were decidely NOT happy about national setting us up with the jacuzzi suite. Seems the local management doesn't want to do that. OK, fine, but not our fault they acted like it was. Off-going shift actually told the on-going shift "well, you're going to HAVE TO let them in" in FRONT OF ME like I wasn't even there!
Rude, unprofessional and two of a kind! I also noted throughout the evening, the night shift person didn't even acknowledge anyone as they came and went throughout the night.. By the way, my two dogs were VERY well behaved. One last thing, might want to check the back door lock, it doesn't work and was open all night long. I will bypass this place in the future. I note that I am the first to write a review, I guess everyone else just never comes back and doesn't comment.
October 25, 2012
Rated 2.0 out of 5.0 by 66amphi Smokie room & poor service
It was listed as a smoke free room. 9:00 pm to 6:00 am it seemed to be, but during the day it was like the smoke poored in from some where.
Stayed two nights. Both mornings in the breakfast room the coffey was empty. One morning no meat only eggs avail.
Staff lady was to busy confronting a guest about Romney-Oboma debate!
October 24, 2012
Rated 4.0 out of 5.0 by jr64 priority club?
nice place, nice room,-- but the lady when i ck in had attitude kinda like the old days where they didnt reall see you. saw no advantage of priority club makes you rethink this way of doing things
October 22, 2012