Rated 4.7 out of 5 by 112
Rated 5.0 out of 5.0 by flysox Convenient to Seattle Premium outlets
We've stayed here three times now when we make shopping trips. No complaints. It is clean and quiet. They put fruit or cookies out in the lobby which is a welcoming gesture. We enjoy the pool and gym after we reach our spending limit. There is no restaurant but there are some nearby.
December 8, 2013
Rated 5.0 out of 5.0 by TheMicks Good Service
The complimentary breakfast makes this stay well worth it....Not sure if other hotel serve eggs, sausage, biscuits.
December 4, 2013
Rated 5.0 out of 5.0 by HeatherNak Fantastic
Great price, great stay, great staff! Very comfortable rooms! We will definitely be back!
November 26, 2013
Rated 5.0 out of 5.0 by charli131 Booked the wrong date!
I have stayed at this hotel in the past, which is why I rated it 5 stars in most all areas except for staff and service and I will explain why I couldn't give it 5 stars. My past stays at this hotel have been a delight. Comfortable clean rooms, warm breakfast, and our room was already ready with a crib for us when we arrived. This time, I booked the room for Wednesday November 20th, on accident, because I meant to book it for the following Wednesday the 27th. I didn't realize it until it was too late. I called and told the front desk about the mistake and spoke with the front desk manager (Veronica) who was very unfriendly. I told her how terribly sorry I was and that I am only human, I made a mistake. She was very cold and told me she is trying to run a business and they need to make money. Which, being a stay at home mom/ business owner I completely understand however, there is a way to nicely explain this to your customers. I hung up with her and immediately called corporate care (Loretta) and was pleasantly surprised at how wonderful it was to talk with someone who actually understood and listened to my concerns. Loretta told me we needed to book my stay on the 27th before it sells out and we will deal with the no show in a minute. She booked my stay and then told me she would talk with Veronica and since Veronica would not refund me for the no show she would try to get her to not charge me for the correct night on the 27th. It was so nice to actually have someone listen with compassion.
November 25, 2013
Rated 4.0 out of 5.0 by Judy590 Super Shopping trip
We enjoyed our stay!! The helpful staff gave us the schedule of the shuttle service to the casino and to the outlet mall. The hot tub was hot and the pool great. Exercise room was clean with a TV and the equipment worked well. Rooms were clean and pleasant though my shower curtain had a tear and my friends TV had poor reception. Exceptional vale!!
November 22, 2013
Rated 5.0 out of 5.0 by amyjo9500 Very clean and a pleasant stay
I was very impressed at the facility. The staff was friendly, the room was very clean with comfortable beds. Really enjoyed the complementary breakfast, that offered many choices of food, fruit and beverage. Thank you
November 21, 2013
Rated 3.0 out of 5.0 by Barwell Noise
We had a nice stay all but for the constant noise of chairs being dragged across the floor in the room above, maybe you could put something on the bottom of the chairs...or soundproof the rooms better, it would certainly give people below a better nights sleep.
Loved the shuttle bus.
The staff were very friendly.
The place is clean.
November 21, 2013
Rated 5.0 out of 5.0 by CamJam Anniversary
Great room location,good looking property.I was a little thrown back when they didn't have my Reward points or do a little research.I will stay there again,when I'm I the area.
November 20, 2013