Rated 5.0 out of 5.0 by abracadabra excellent service
very good breakfast and a clean room.easy check out system
January 2, 2013
Rated 5.0 out of 5.0 by hkflea Top Notch Service and attention, great value overall
Decided to stay 2 nights for a quick break & shopping.
Excellent Front Desk staff: Mandi and Megan checked us in.
Warmly welcomed as Platinum members and room upgraded to suite, much appreciated.
* Mandi and Megan super helpful throughout our stay with information and Megan even came up personally to immediately correct a TV connection issue.
* Management: please commend these ladies appropriately as they are a credit to your organisation; hotels are nothing without great staff and you need to keep these ladies Happy!
Loved the breakfast room, plenty of space and cosy fireplace setting makes it really pleasant compared to other spartan layouts at HIEXPrss.
Breakfast room staff ladies also wonderful and friendly and keep the hot food and stocks kept up all morning.
Enjoyed the gym, they have really nice Nordic equipment high quality shock absorbing tread mills.
Enjoyed using the pool which is long enough for decent swim exercise followed by a nice dip in the hot jacuzzi whirlpool; had the place to myself so was extra wonderful.
Location is great and the Hourly shuttle bus is so convenient for taking us to the casino as well as shopping outlets.Made our Anniversary celebration at Tulalip that much more enjoyable as didn't have to drive.
Thorougly recommend this property as a base to stay and Seattle is only an hour away.
The Only Con I would say is that being on 2nd Floor, guests immediately above us were heavy footed and the ceiling was not sound proof enough to muffle, so woke me up a few times which didn't bother me but I can imagine Light Sleepers would, so recommend top floor if you are sensitive to noise.
December 19, 2012
Rated 4.0 out of 5.0 No hot water
All was well, except there was no hot water for a show on Saturday morning.
December 17, 2012
Rated 3.0 out of 5.0 by GIRLSGETAWAY Comfortable rooms
I just wanted to mention a couple of things that would be nice for the hotel to consider.
In room robes/slippers. This would be nice for heading down to the pool or just staying warm after a shower.
I also didn't receive anything special or different being a Platinum member. I did request early check in and it wasn't available. No gift was given to as I normally get.
Overall not the best experience considering I had other guests with me that would be potential customers.
I normally rave about this hotel and was left a bit disappointed this time.
Thanks for taking these into consideration.
December 8, 2012
Rated 1.0 out of 5.0 by SoniaD Over charged twice, not relaxing
I booked my stay thru the Holiday Inn website. I was over charged $40 in total for my stay which I had to call the hotel 2 times in between my busy work schedule to sort out. Before I checked-in the over charge was reveresed and so I owed Holiday Inn nothing for my stay as my credit card had been charged the full amount for 2 rooms for 1 night stay. Once I checked in the employee at the counter without my knowledge swiped my credit for 1 of the rooms after I told them I had paid in full for my stay and could show them via online banking as I was not issued a invoice etc so I had no other method of showing them proof of payment. The employee did not listen, charged my credit card and then for 15-20 minutes made it seem like it was my fault. Finally after quite some time I demanded a receipt for all the transcations. Upon printing them the employee finally realized that the mistake was on their part and that I had in fact been over charged for the stay. I had kids waiting in the car hungry, tired and just wanting a bed after a long drive. The 20 minutes of added stress, arguing and trying to make them understand my point has left me knowing I will not stay at another Holiday Inn again. The service was poor, the employees are not trained to handle such issues and I was furious that my credit card had been swiped without my authorization. The credit card had been specifcally handed to the employee for security purposes as required for check-in.
The next day I received a complimentary stay for the future but would not want to stay even if it was for free. The experience was horrible, stressful and avoidable!
November 19, 2012
Rated 4.0 out of 5.0 by tooshort marysville
Person at front desk was nice and a fantastic help with everything. The only problem was the smell of whatever cleaner was used but after leaving the window open that was resolved. The price was the highest of any HI express I have stayed at.
November 19, 2012
Rated 4.0 out of 5.0 by Kathy7 close to shopping, great service
Stay every year - convenient for shopping at Tulalip Outlets and casino/ restaurants etc. great cookies at 4 pm, nice to have breakfast includes in stay!
Kathy, Chris, Suzanne
November 15, 2012
Rated 5.0 out of 5.0 by sheri59 Highly Recommend this Holiday Inn
This Holiday Inn Express has been by far the best hotel I have stayed at in years----Friendly , knowledgeable staff. Clean updated rooms, Fantastic Breakfast....Shuttle to casino every hour
November 7, 2012
Rated 4.0 out of 5.0 by SusanS Clean spacious room and amazing breakfast
The hotel was a nice surprise, we wanted to stay somewhere else but it was booked so we booked at the Holiday Inn across the street. The service was friendly and prompt, room was clean and spacious, breakfast was much more that I expected. I would stay there again for sure.
October 15, 2012