Rated 3.9 out of 5 by 166
Rated 1.0 out of 5.0 by MOH13 Attention Brides: Run Far Far Away!!
I'm rarely offended enough to write a bad review...in fact, this is probably my first. Everett Holiday Inn provided the worst costumer service I've ever experienced.
My friend reserved a room block for her wedding and had endless hiccups with her reservation. The staff was rude, short and often provided different information. One staff member guaranteed early check-in while another blatantly said "You're wrong. We never promise this. Excuse me (with obvious attitude) but who told you that?"
Once we finally got this sorted out, we were informed by one of the guests that the pre-arranged shuttle for guests to the wedding had been canceled. We called the hotel who claimed that the reservation had been changed...but NOT by the bride and groom, the staff. The bride had to get on the phone with the hotel 20 minutes before walking down the aisle to sort this out!! Talk about unneeded stress. The staff also changed the shuttle pick-up from the wedding 1.5 hours early without informing the client. Although finally agreeing to fulfill the original reservation, the bride and family had to persistently fight their way to the original agreement.
Any brides getting married in/near Everett, run far far away. Planning a wedding is stressful enough without rude unreliable customer service.
July 4, 2013
Rated 2.0 out of 5.0 by TINA2340 TV DID NOT WORK IN ROOM. VERY NOISY NEIGHBORS FINALLY STOPPED AROUND 1 IN THE MORNING.
OUR ROOM WAS RIGHT NEXT TO A MEETING ROOM.
EXTREMELY LOUD NEIGHBORS TILL 1 IN THE MORNING.
TV IN THE ROOM WAS BROKEN.
June 26, 2013
Rated 4.0 out of 5.0 by GettingBetter Staff helped in an emergency
I got sick while staying at the Holiday Inn for a weekend conference. The staff was very helpful when I was admitted to the hospital and needed to vacate my room. They checked my room for my belongings, held my luggage for later pick up, and assured me that my car would not be towed even though it was parked past the check-out date.
May 4, 2013
Rated 4.0 out of 5.0 by LilyMN Not happy at 1st time check in service....
When asked for a room near the elevator, I was given a room furthest from the elevator. I was told by the girl behind the desk....I gave you a room closest to the elevator......VERY DISAPPOINTED!!!!!!
May 4, 2013
Rated 4.0 out of 5.0 by RhodaS Comfortable beds
We have stayed at this hotel before, on previous trips to Everett. The rooms are good sized, but poorly lit. The beds are comfortable, and I love the refrigerator in the room (which is actually quite a bit larger than most found in hotel rooms).
The restaurant is another story. Slow service, cold food and the coupon for a free breakfast is only good for a couple of things. Save yourself the trouble of going in there, and go to the Denny's across the street.
May 3, 2013
Rated 5.0 out of 5.0 by KMC101 GREAT experience... GREAT STAFF!
Stay here several times per year. GREAT STAFF! So able/willing to help. Fantastic food. Quiet and very clean rooms.
Looking forward to coming back again.
April 27, 2013
Rated 5.0 out of 5.0 Comfortable bed
I stayed there for 2 nights and the bed is really comfortable.
The breakfast is under order, it is not a buffet.
Nice hotel to stay
April 25, 2013
Rated 4.0 out of 5.0 by SeasonedBusinessTraveller Not a hotel for business travelers
I stayed at this property for several weeks in a row primarily because of convenience and the staff (very good). However, I've now had to revise my plans and go elseswhere. Here are the reasons:
1.# I commute from Eastern time to work in the Everett area. As such, I often need to go to sleep rather early for the first day or two each week. Half of the hotel's room face a noisy and busy freeway #I-5#. I have requested a room that does not face the noisy side and was assured it was in my profile. However, it was not honored.
2.# The layouts of the room are not conducive to business travelers. The desks are adequate. However, there is a single lamp with a single AC plug available for powering or charging devices. Most business travelers these days travel carry a cell phone, laptop, and/or other devices. I have to find plugs all over the room to charge my devices.
3.) The restaurant is middling and, not surprisingly, over priced. This is a minor item but combined with #1 #big issue) and #2 #somewhat more annoying) it just subtracts further from the experience.
There aren't many good choices in downtown Everett, but I am willing broaden my search to find a chain that cares about my loyalty.
April 22, 2013
Rated 4.0 out of 5.0 by canada01 clean rooms and comforable beds
beds and front counter service was great. rooms were clean. They only thing I had an issue with was the restaurant service> we got seated, but no one came to take our orders for like 7-8 mins and finally we had to approach a waiter. They told us it was going to take a while for food. we had to leave without eating at the restaurant. we were told it was busier than they had anticipated therefore not prepared. Otherwise the hotel is great.
April 4, 2013
Rated 4.0 out of 5.0 by larry96 DINNING ROOM SERVICE
Most of the experence was very good however I do not think the Dinning room staff was able to handle the volumn of customers.
there were long waits to order and even longer wait to receive our food. example we were seated at 5:00 PM 20 minutes to order and did not receive our food until 6:20pm We had a meeting to attend at 6:45 pm. needless to say we were not able to enjoy our meal as we still needed to dress for the meeting.
March 26, 2013
Rated 3.0 out of 5.0 by Murch Bed
Bed was too small. Should have been a king and not sure that it was even a queen
March 26, 2013
Rated 5.0 out of 5.0 by Joeg253 Overall experience
I normally don't write comments where I stay but this hotel was exceptional. A hotel should provide the best service for their customers, and I've stayed in Holiday Inns before, but as I mentioned to the lady at the counter that, "This is a great hotel." The room was so clean that you could eat off the floor (not recommended#. The bathroom sparkled with cleanest. The bed was super comfortable with firm and soft pillows #your choice). All appliances were upgraded to the 21st century. I recommend this Holiday Inn to all travelers and vacationers.
March 22, 2013
Rated 5.0 out of 5.0 by LyndaSAM Fell right off to sleep.
Really appreciated a frig in the room for something cold to drink just before retiring.
Staff was very helpful and food at banquets was delicious.
March 22, 2013
Rated 5.0 out of 5.0 by Bearcat39 Great place to stay and access Seattle
We have stayed here before. It is convenience to I5 and easy access to Everett shopping and restaurants. Seattle is only 20 minutes. Hotel is clean, comfortable bed and plenty of space in the room.
Bob is great in the Bar... and even remembered us from 2 years ago. Restaurant has good food, and breakfast excellent. We would certainly recommend staying here again.
March 13, 2013
Rated 5.0 out of 5.0 by akroger bottled water when you check in
this is a great place to stay, I travel to Everett about every 6 weeks for business and allways stay here, only wish they had not changed the free breakfast from buffet to sit down, other than that no complaints at all. they even hand you free bottled water when you check in, who does that ? and so many towels and wash cloths I don't know how you could ever run out.
March 5, 2013
Rated 5.0 out of 5.0 by donmr Sales Meeting
I attended a sales meeting at this property and want to say the staff throughout the hotel was excellant. They were very friendly and attentive always willing to help I really enjoyed my stay. Excellant Job!!!
February 5, 2013
Rated 5.0 out of 5.0 by Napa85 Very Clean and quiet
This is one of the cleanest and most comfrotable Holiday Inns I have stayed at. I was concerned about road noise on the east side of the building, as is is right next to the freeway. Our room was very quiet (recommend you get a 1st floor room if on the east side - they have a tall wall next to the hotel that acts as a sound barrier).
January 29, 2013
Rated 4.0 out of 5.0 by casadzyner Right off the I5 freeway
This was a very clean and nice hotel. We were there for a lacrosse tournament at the Comcast center. It was a couple of blocks from the Comcast center. My only complaint is that is located next to the I 5 freeway and our room happened to be on that side which made it VERY noisy. We not only heard the traffic all night but trains too. We had very heavy fog during our stay in Everett so I can't comment on the surrounding locations and what was near there. We could not see anything!
The food at the on site cafe was very good. We had both lunch and breakfast and the meals were excellent. The staff was also very professional and accommodating.
We had a double bed room with a microwave and a small refrigerator. Beds were comfortable and they offer two different types of pillows, soft and/or firm. They also had a laundry which was handy. The kids enjoyed the indoor pool.
January 26, 2013
Rated 5.0 out of 5.0 by marry Customer service at its best!!!!
This is probably the best hotel that my family and I have stayed at and we have been to a few.. The staff here goes above and beyond for you and they really want to meet all of your needs. My family was a little disappointed that the pool was not working. But that is the only con for this hotel.
December 26, 2012
Rated 2.0 out of 5.0 by Tom994 Service Poor and Improper Billing.
I phoned to the desk at about 7 PM the night I stayed there to get a wake up call and the desk clerk never answered the phone plus when I called room seri=vice she told me that she was really busy and could she call me right back and then did not call me back for 45 minutes. Plus I have a charge on my American Express for 11/11/2012 and I never stayed there that day. My company is going to dispute the charge and because of these circumstances will not stay there again. Sorry but you folks blew this one and I will not recommend this hotel to anyone instead will discourage any of my assoicates to avoid this property. Good Luck.
December 4, 2012
Rated 2.0 out of 5.0 by Cathy49 Overall experience
We had family in town for 3 days and stayed at your hotel. The first night there were soccer teams running up & down the halls slamming doors & pushing elevator buttons. I know its hard to control everything but it is a little inconvenient. When I made the reservation and gave then my debit card and was told they would not take out any money until my family left. The day they checked in they took out money from my bank (the money was there) but I didn't know this would happen which made it inconvenient again. The family said they did enjoy their stay otherwise. We've stayed at other hotels and I know each one has their own ways of doing business, I would have appreciated knowing up front money would be taken out especially when its a debit card.
November 25, 2012
Rated 5.0 out of 5.0 by Hockeymomca Best bed i've slept in away from home.
Had a busy day with hockey and was able to come back and relax with a good nights sleep. Elevators are a bit small.
Love the shuttle to the arena.
Our driver was too full for us on his last trip but came back one more time.
Great job, Thanks.
November 24, 2012
Rated 5.0 out of 5.0 by BKLeD Awesome property
Clearly a property that epitomizes the new level that Holiday Inn is seeking to regain.
Staff and service was excellent; meeting venue was excellent as well as the banquet staff servicing the meetings.
November 20, 2012
Rated 5.0 out of 5.0 by chck Comfortable bed and great service.
Staff is accommodating, comfortable rooms with all the amenities, service in the restaurant was excellant and food was tasty. Enjoyed our stay.
November 17, 2012
Rated 4.0 out of 5.0 by ninap Recent Stay
We stay at this Hotel a lot due to our grand kids being in the area and we live down in the south sound. It is always very comfortable and I especially like the secured parking.
The rooms are usually very clean. This time there were several long black hairs in the shower and around the toilet.
The staff are friendly and helpful however this time there was a man that appeared to be some kind of manager that was very rude when my grand kids and I were headed to the pool area. As I said before we stay at this particular hotel quite often and I have never been told the kids could not be barefoot on the way to the pool. Since it is winter they had on boots and did not want to wear them with their swimsuit.
The restrauant is always nice and prompt with room service and the food is good for the money.
Other those two things my stay was quite pleasent tho and I will return here again.
November 16, 2012
Rated 1.0 out of 5.0 by Goldengrainz Profiled and mistreated
When staying at the facility I had issues with checking in and had to stay out in the lobby for several hours pending resoultion. Once able to get into my room everything was fine. I called the General Manager the day after no response then I called the next two days and finally had someone hunt her down for a phone conversation on the 26th. She stated she would need a few days to check into in and see when she can do. I have yet to her back from the general manager and it has almost been a month. This is a horrible business practice and horrible service to a so called priority gold memeber. Even if the call back was jsut a call back sayin anything would be better than not having any clue what was done or if my experience or hasseles are worth the time of treating the customers fairly or even as they matter.
November 14, 2012
Rated 5.0 out of 5.0 by dizzyfsmw Comfortable bed and great service
You even get to choose your pillow type, firm or soft. I usually take my own pillow with me when I stay in a hotel. I forgot it this trip, but didn't miss it because I was able to sleep on a nice soft pillow they provided.
Room service was exellent, the food was very good, and the staff was friendly and always there for you. Price was very reasonable.
I look forward to staying there again.
November 13, 2012
Rated 2.0 out of 5.0 by Solo67 Night at The Holiday Inn
I have stayed a few times at this HI and sadly my recent stay will be my last. You can give glowing reviews when everything goes well but I think a REAL review and a good measure of how well a hotel really is; is when things go wrong. And stuff happens...
On this stay the following happened:
At check-in I was greeted with the statement "Weren't you just here?" Yes, I stayed one night the previous week and I expected a "Welcome Back" greeting. I do not want everyone standing near by to know my personal business.
When I arrived at my room the AC seemed to function differently than I remembered. It cycled on and off repeatedly. Not just the compressor but the entire unit shut off. I waited a few hours, after all it seemed to be on a schedule however the unit decided to go belly up at 10:45 PM. When I called the front desk, the staff member stated "Do you want me to move you?" No explanation, no other alternatives so I said yes. After packing up my things and moving to the next room, I opened the door to a wall of smoke smell. Yes, this hotel USED to have smoking floors..GREAT! Down to the front desk to asked to be moved again; the staff member told me that they did not having smoking rooms. She was correct, they don't NOW..but insinuating that I was incorrect or acting as though the hotel was always smoke free was aggravating. No other King rooms available so I would have to take a 2 queen. Why was this information NOT given to me when I first called the front desk? Given the options I would have said 2 Queen never been a smoking room before. Saved me a trip to the smelly room.
Room service, prompt but the spaghetti was really bad. I managed to eat 1/4 of it and filled up with the salad and bread.
Overall: sub par customer service over shadows any good points of this hotel. I want to stay where I am comfortable that IF anything goes wrong that it will be handled professionally. Restaurant needs to serve up better food or change their menu.
My recommendation to this hotel is to work with their staff to better serve their guests.
November 8, 2012
Rated 5.0 out of 5.0 by rhymeswithjoey13 Professional service and great location
A quick jog from the train/bus station and downtown, this Holiday Inn meets the expectations of this picky front desk hotel employee. Even though they knew I was an employee they treated me as any other guest and hit every benchmark they were supposed to. It would've been nice to have the restaurant remember my Sprite, but they apologized and gave me two when I notified them it was missing. Also, my last name was mispronounced (a first), but that's not a huge deal either. The bed was comfortable and room was spectacularly clean. The front desk staff happily made all my taxi calls for me with smiles. If I were to return to Everett, I would stay in this hotel again in an instant.
October 28, 2012
Rated 4.0 out of 5.0 by Dancer911 Dancer911
The room was nice, although I was unable to roll my clothing rack through the narrow space fully into the room. Also, I was told the hot tub and pool would be open but when I went there it was still not open, one of the main reasons I stayed there after my event. The food and service in the restaurant was great and the staff at the event I attended were teriffic.
October 27, 2012