Rated 4.0 out of 5 by 209
Rated 2.0 out of 5.0 by Keith33 RUDE Staff
Our experience for a friends wedding was down right terrible. From being yelled at by the security guard for my 9 year old not having shoes on & following us to the pool to show us the sign again after telling us the rules 3-4 times. I picked up my son & carried him on my back.
The wedding reception the food was okay, except they took the food away like they where in a huge hurry to get home, brutal.
Also the groomsman where given a bottle of alcohol as a gift & they yelled at them 5-8 times about not being able to open them, that we HAD to buy from the bar, heck it made me want to go to my room & drink it. They where sealed and un-open.
This is not a business run with class, period!
August 9, 2013
Rated 3.0 out of 5.0 by tarzan11 clean but not as quiet as some hotels
Upon arriving at the check in desk we waited about 5 mins. before someone helped us. I know thats not along time to wait but there was 3 of them each doing there own thing.They were freindly at that point giving us each a water bottle. The room was pretty clean and updated. The beds i found to be fairly comfortable but they squeek everytime you move. There were 4 pillows to every bed with different softnesses which is a nice touch. When in the room you could hear everybodies door banging shut, which gets annoying after a while when your trying to sleep. I assumed we were getting a free breakfast with our stay, but not so because i didnt book the room with the breakfast. (not like every holiday inn express, where they have a free breakfast buffet) That really annoyed me, i guess one should never assume!!!!!!This is a restaurant in this hotel, so if your wanting the free breaky make sure your package you are booking has the breakfast!! Which in all the reviews I read, no one said that you had to book the breakfast package, or it never said that on the website either. I wont stay at this hotel again for those reasons,there are cheaper options out there with a free breaky buffet!!!!
August 9, 2013
Rated 4.0 out of 5.0 by DawnM Downtown Everett
The Holiday Inn is perfectly situated to explore the wonderful and unique city of Everett.
Everett is a must for anyone travelling in Washington
August 7, 2013
Rated 5.0 out of 5.0 by Stilesj68 Great stay
Great hotel, clean rooms,comfy beds,restaurant and bar,and espresso bar serving Starbucks! Stayed here one night,in town for concert at the Comcast arena. Hotel shuttle van dropped us off at the arena and after concert we chose to walk back to hotel.i had driven down to the arena earlier to check the area and parking situation out. Neighborhood was clean and safe looking and front desk stated she walked in the area frequently and no problems. We didn't get a chance to try the pool out though. There is a Denny's nearby for late night food but we chose pizza delivery instead which was fast and delicious, will definitely stay here again when in the area. Wasn't impressed with Comcast arena sound/setup so not sure if will attend any more concerts there,seemed like would be great for sports events though.
August 5, 2013
Rated 2.0 out of 5.0 by germocide Noisy and frustrating stay
I have mixed emotions writing this review. We didn't mind the hotel but there were serious issues with noise and security. During our stay the 7th floor was a party zone. The ladies in the room next to us were incredibly noisy. My 8 and 10 year old were awake until midnight listening to the arguing, swearing and sometimes crying next door. I believe someone from security showed up at the door around 12:30am and we could hear the phone ring several times soon after. They didn't answer the door or the phone and we could hear them giggling. The noise continued even after banging on the wall and at 1:30am I decided to go down to the front desk and complain. On my way to the lobby, there was a full out party in another room on the 7th floor. I felt sorry for anyone near this room. A couple of teen age looking girls and guys exited the room as I walked buy. One girl asked if I had a problem. When I approached the elevator a guy was laying on the floor and another appeared passed out on a couch. I complained at the front desk and I could tell that other complaints were already received. The lady at the front desk wasn't interested in taking my information. She just stated that security was aware and they will be patrolling the floor. Nothing changed for hours but we were able to drown out the noise by running the room fan on high. The next night it was the same story. Again, we ran the fan to get some sleep. My frustration with the hotel is that they didn't even try to address my noise complaint. All they had to do was ask which room was the issue. I tried to give both room numbers but I was ignored. I'm going to guess the lady at the front desk received numerous complaints and she was frustrated as well. I won't recommend or return to this hotel. PS. I've never complained about a hotel to this date.
August 2, 2013
Rated 5.0 out of 5.0 by Garrobo51 Call in storm.
I was in the area doing work, being able to get to the hotel and sleep with a minimal amount of issues is of great importance to me. There was some sort of activity on the floor above us, I told the front desk about it and it was stopped in a very short time. We were able to sleep well and wake up the next morning ready to finish the job. That is all I ask, a good place to rest. This was it.
August 1, 2013
Rated 4.0 out of 5.0 by DavidLS A friendly and comfortable place to stay
A great 2 nights experience at Holiday Inn Everett. Staff at front desk and restaurant were friendly and helpful. I will stay there again if I am in the area.
July 29, 2013
Rated 4.0 out of 5.0 by Bleezy very adequate, good facilities and parking
I was comfortable and had everything I needed. I was actually able to work the TV and watch what I wanted! The fridge was nice, I used it a lot. Bath and Body works toiletries, indoor pool and easy parking. I really had no complaints (okay, the microwave didn't get super hot and housekeeping came a little later than I would've liked, but I wasn't very bothered by either)! Good value and lots of cute restaurants within 5 min driving distance.
July 28, 2013
Rated 5.0 out of 5.0 by Daveydundo Good value
Good value, good location close to the freeway, nice pool. Satisfied with my stay and I'd definitely stay here again.
July 26, 2013
Rated 3.0 out of 5.0 by Bram01 Needs to be better organized
Room is nice, clean, but faces a very busy and noisy interstate 5.
Front desk was very disorganized.
They failed to give us breakfast vouchers which we paid for.
They failed to put crib in room, which we requested online.
Breakfast so so, far too few waitering staff, so long wait.
July 25, 2013
Rated 4.0 out of 5.0 by Sadie3210 Great service
I enjoyed my stay! Service was great. Food was great.
I loved the Starbucks in the lobby !
July 16, 2013
Rated 4.0 out of 5.0 by Jimmmy65 Good Service
Pool was OOC. It was major reason I chose hotel since I had children. Staff offered passes to local YMCA but never came through. They comp'd one night's stay at a room which was fair compensation.
July 12, 2013
Rated 5.0 out of 5.0 by DerbyMom Highly recommend
Not only was the property amazing but the staff was absolutely wonderful - all the way from front desk to the security officers who were proactive and watchful. We had a few small bumps in the road with our group phone reservations but after they were pointed out, they were ironed out and everyone's reservation was intact and in place prior to arrival. The entire stay was perfect and everything ran smoothly. I highly recommend this property for comfort, staff, amenities and safety. As a group I believe everyone had the same experience and we will all be staying there in the future if we are in the area. EXCELLENT!
July 12, 2013
Rated 1.0 out of 5.0 by MOH13 Attention Brides: Run Far Far Away!!
I'm rarely offended enough to write a bad review...in fact, this is probably my first. Everett Holiday Inn provided the worst costumer service I've ever experienced.
My friend reserved a room block for her wedding and had endless hiccups with her reservation. The staff was rude, short and often provided different information. One staff member guaranteed early check-in while another blatantly said "You're wrong. We never promise this. Excuse me (with obvious attitude) but who told you that?"
Once we finally got this sorted out, we were informed by one of the guests that the pre-arranged shuttle for guests to the wedding had been canceled. We called the hotel who claimed that the reservation had been changed...but NOT by the bride and groom, the staff. The bride had to get on the phone with the hotel 20 minutes before walking down the aisle to sort this out!! Talk about unneeded stress. The staff also changed the shuttle pick-up from the wedding 1.5 hours early without informing the client. Although finally agreeing to fulfill the original reservation, the bride and family had to persistently fight their way to the original agreement.
Any brides getting married in/near Everett, run far far away. Planning a wedding is stressful enough without rude unreliable customer service.
July 4, 2013
Rated 2.0 out of 5.0 by TINA2340 TV DID NOT WORK IN ROOM. VERY NOISY NEIGHBORS FINALLY STOPPED AROUND 1 IN THE MORNING.
OUR ROOM WAS RIGHT NEXT TO A MEETING ROOM.
EXTREMELY LOUD NEIGHBORS TILL 1 IN THE MORNING.
TV IN THE ROOM WAS BROKEN.
June 26, 2013
Rated 4.0 out of 5.0 by GettingBetter Staff helped in an emergency
I got sick while staying at the Holiday Inn for a weekend conference. The staff was very helpful when I was admitted to the hospital and needed to vacate my room. They checked my room for my belongings, held my luggage for later pick up, and assured me that my car would not be towed even though it was parked past the check-out date.
May 4, 2013
Rated 4.0 out of 5.0 by LilyMN Not happy at 1st time check in service....
When asked for a room near the elevator, I was given a room furthest from the elevator. I was told by the girl behind the desk....I gave you a room closest to the elevator......VERY DISAPPOINTED!!!!!!
May 4, 2013
Rated 4.0 out of 5.0 by RhodaS Comfortable beds
We have stayed at this hotel before, on previous trips to Everett. The rooms are good sized, but poorly lit. The beds are comfortable, and I love the refrigerator in the room (which is actually quite a bit larger than most found in hotel rooms).
The restaurant is another story. Slow service, cold food and the coupon for a free breakfast is only good for a couple of things. Save yourself the trouble of going in there, and go to the Denny's across the street.
May 3, 2013
Rated 5.0 out of 5.0 by KMC101 GREAT experience... GREAT STAFF!
Stay here several times per year. GREAT STAFF! So able/willing to help. Fantastic food. Quiet and very clean rooms.
Looking forward to coming back again.
April 27, 2013
Rated 5.0 out of 5.0 Comfortable bed
I stayed there for 2 nights and the bed is really comfortable.
The breakfast is under order, it is not a buffet.
Nice hotel to stay
April 25, 2013
Rated 4.0 out of 5.0 by SeasonedBusinessTraveller Not a hotel for business travelers
I stayed at this property for several weeks in a row primarily because of convenience and the staff (very good). However, I've now had to revise my plans and go elseswhere. Here are the reasons:
1.# I commute from Eastern time to work in the Everett area. As such, I often need to go to sleep rather early for the first day or two each week. Half of the hotel's room face a noisy and busy freeway #I-5#. I have requested a room that does not face the noisy side and was assured it was in my profile. However, it was not honored.
2.# The layouts of the room are not conducive to business travelers. The desks are adequate. However, there is a single lamp with a single AC plug available for powering or charging devices. Most business travelers these days travel carry a cell phone, laptop, and/or other devices. I have to find plugs all over the room to charge my devices.
3.) The restaurant is middling and, not surprisingly, over priced. This is a minor item but combined with #1 #big issue) and #2 #somewhat more annoying) it just subtracts further from the experience.
There aren't many good choices in downtown Everett, but I am willing broaden my search to find a chain that cares about my loyalty.
April 22, 2013
Rated 4.0 out of 5.0 by canada01 clean rooms and comforable beds
beds and front counter service was great. rooms were clean. They only thing I had an issue with was the restaurant service> we got seated, but no one came to take our orders for like 7-8 mins and finally we had to approach a waiter. They told us it was going to take a while for food. we had to leave without eating at the restaurant. we were told it was busier than they had anticipated therefore not prepared. Otherwise the hotel is great.
April 4, 2013
Rated 4.0 out of 5.0 by larry96 DINNING ROOM SERVICE
Most of the experence was very good however I do not think the Dinning room staff was able to handle the volumn of customers.
there were long waits to order and even longer wait to receive our food. example we were seated at 5:00 PM 20 minutes to order and did not receive our food until 6:20pm We had a meeting to attend at 6:45 pm. needless to say we were not able to enjoy our meal as we still needed to dress for the meeting.
March 26, 2013
Rated 3.0 out of 5.0 by Murch Bed
Bed was too small. Should have been a king and not sure that it was even a queen
March 26, 2013
Rated 5.0 out of 5.0 by Joeg253 Overall experience
I normally don't write comments where I stay but this hotel was exceptional. A hotel should provide the best service for their customers, and I've stayed in Holiday Inns before, but as I mentioned to the lady at the counter that, "This is a great hotel." The room was so clean that you could eat off the floor (not recommended#. The bathroom sparkled with cleanest. The bed was super comfortable with firm and soft pillows #your choice). All appliances were upgraded to the 21st century. I recommend this Holiday Inn to all travelers and vacationers.
March 22, 2013
Rated 5.0 out of 5.0 by LyndaSAM Fell right off to sleep.
Really appreciated a frig in the room for something cold to drink just before retiring.
Staff was very helpful and food at banquets was delicious.
March 22, 2013
Rated 5.0 out of 5.0 by Bearcat39 Great place to stay and access Seattle
We have stayed here before. It is convenience to I5 and easy access to Everett shopping and restaurants. Seattle is only 20 minutes. Hotel is clean, comfortable bed and plenty of space in the room.
Bob is great in the Bar... and even remembered us from 2 years ago. Restaurant has good food, and breakfast excellent. We would certainly recommend staying here again.
March 13, 2013
Rated 5.0 out of 5.0 by akroger bottled water when you check in
this is a great place to stay, I travel to Everett about every 6 weeks for business and allways stay here, only wish they had not changed the free breakfast from buffet to sit down, other than that no complaints at all. they even hand you free bottled water when you check in, who does that ? and so many towels and wash cloths I don't know how you could ever run out.
March 5, 2013
Rated 5.0 out of 5.0 by donmr Sales Meeting
I attended a sales meeting at this property and want to say the staff throughout the hotel was excellant. They were very friendly and attentive always willing to help I really enjoyed my stay. Excellant Job!!!
February 5, 2013
Rated 5.0 out of 5.0 by Napa85 Very Clean and quiet
This is one of the cleanest and most comfrotable Holiday Inns I have stayed at. I was concerned about road noise on the east side of the building, as is is right next to the freeway. Our room was very quiet (recommend you get a 1st floor room if on the east side - they have a tall wall next to the hotel that acts as a sound barrier).
January 29, 2013