Rated 4.7 out of 5 by 279
Rated 2.0 out of 5.0 Very loud and poor service
I have had issues with this location 2 out of the 3 times i have been there. The first time, the staff gave my room away as I was not there to check until rather late. The second time was just fine, this last time was terrible. I ended up staying in a room above the pool. The room stank of chlorine and the sounds of screaming children lasted until the pool closed at 11. I inquired to the staff if they could simply ask the kids to stop screaming, and if they did, they must not have been very insistent. So instead of a peaceful night sleep before work, I got about 3 hours of fitful sleep. The breakfast was cold and the "eggs" were questionable. I love Holiday Inn overall, but I will not be using this property again.
August 31, 2015
Rated 4.0 out of 5.0 by Dan-n-Gail Friendly check-in
Check in was friendly and efficient. Easy walk across parking lot to familiar chain restaurant, which wasn't fancy but convenient. Breakfast was standard- but good including hot items. Easy departure and back on the road in the morning.
August 21, 2015
Rated 5.0 out of 5.0 by zoe58 restful and relaxing , convenient location
Quick check in and out, clean quite room, always feels new, as if i am the first to use the room.
August 21, 2015
Rated 5.0 out of 5.0 by Bokrieg Liked the variety of pillows
The hotel was excellent. There really were no let-downs. It was the way it should be, good customer service.
August 19, 2015
Rated 4.0 out of 5.0 by scoop84 consistent high performer
Attentive staff. Friendly. I come to this property only occasionally but was greeted by name upon arrival. Consistently clean and quiet.
August 18, 2015
Rated 5.0 out of 5.0 by lstrack nicest hotel we stayed at on our week long trip
This hotel was very nice and the evening clerk who checked us in was very nice. The room was clean and comfortable. The sofa made my husband sneeze when he was sitting on it ha ha. Who knows ? maybe mold or mildew. The air conditioning was set by wall thermostat and even though we had it set to cool to 70 it never really made it. The vent is very close to the bed and may have blocked most of the cool air . Might need to put in a deflector or move the beds a little. If you are going to breakfast do not go at the last 5 minutes or you will miss out. The staff pulls the food like it was gold. would be nice if they offered pecans or walnuts to sprinkle on the pancakes like some of the other HIexpress hotels i have stayed at.
August 17, 2015
Rated 5.0 out of 5.0 by Jim1968 Good Stay
My family and I were on a long road trip and needed a place to stay for a night to break up our drive. We stayed only a single night, but found the Holiday Inn Mason City to be a great choice. We used the pool and exercise rooms and enjoyed a breakfast before hitting the road in the morning. The hotel was clean, nicely decorated, quiet and comfortable. We highly recommend.
August 17, 2015
Rated 5.0 out of 5.0 by Michele1964 This is a wonderful Holiday Inn Express!
This location is spotless! There are no dents/dings on the walls, not even in the stair wells. The room is very nicely designed and laid out. Love the kitchenette and the bathroom size! This is worth every penny of the reasonable rates!
August 10, 2015