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Rated 4.8 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Great customer servive from staff From the time frame from checking in until our departure the staff was very pleasent and very helpful. Even at our departure the staff made us feel like we are welcome with a smile and will be greeted as a great customer on our return Please give them a big Thank you form myself and my wife January 30, 2015
Rated 5.0 out of 5.0 by Mason City -Hockey tournament Overall the stay was good. Clean rooms, good food, swimming pool for kids. We didn't like the rule on not bringing in hockey sticks based on problems they had with prior teams, but at least we were still able to bring in our gear. The hotel staff was nice and were accommodating to our requests. January 28, 2015
Rated 5.0 out of 5.0 by Awesome Stay In town for one night for business, Staff was amazing. Always greeted with a smile, always eager to help. Room was standard HIE fare, clean overall, nice quiet location. Easy walk to restaurants. Standard HIE breakfast. January 23, 2015
Rated 4.0 out of 5.0 by Nice stay We had a very nice stay at the Holiday Inn Express and Suites in Mason City, IA. Very friendly staff, clean facilities. January 21, 2015
Rated 5.0 out of 5.0 by Very courteous staff I had a very comfortable stay, and the staff were very friendly. I loved the pool and the fitness center - much more than the tiny closet with a treadmill and elliptical crammed in that I've encountered before. Great selection at breakfast too! January 18, 2015
Rated 5.0 out of 5.0 by Great place to stay I have stayed at other hotels in the Mason City area. This one was one of the best I have encountered. Rooms were comfortable and clean. The pool, hot tub and fitness room were nice, though the towels in the pool area are small, more like a hand towel than a body towel. The breakfast selection was great, there was a lot to choose from and great tasting. I would stay here again. January 10, 2015
Rated 5.0 out of 5.0 by Exceeded expectations Before retiring, I was a travelling sales rep for nearly 30 years, staying in hotels two to 4 times per week. This property was my best lodging experience. I had encountered many comfortable rooms; many varied breakfasts; many super staff folks and many places that I felt were a value, however I have never had all that in one location. This property does a super job. Almost all places of this caliber offer a shower head that is supposed to rotate for different sprays, This one actually worked just like it was supposed to. January 7, 2015
Rated 5.0 out of 5.0 by Great place to stay The night audit staff member, (Nancy) always been very welcoming to us when we arrive late. My father is in a nursing home in Mason City, so the visits can be emotional at times, and Nancy always has a smile and kind word for us. I always look for her at the front desk!! January 6, 2015
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