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Rated 4.6 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by GREAT Hotel for the $$$ We have stayed at this hotel several times over past years, as we have family in the area and find this hotel to be the best location and comfort for our travels. Although staff has changed over the years, they have always been friendly and acccomodating. When I rated the WiFi, I rated it based on previous trips. I did not bring a computer with this time, and do not have a cell phone that has all of those bells and whistles. :-) We have 4 adult grandchildren in Ohio, 3 in this area, and when visiting in the future, will always try booking with this hotel first. October 2, 2014
Rated 5.0 out of 5.0 by Great location and hotel overall This hotel is located in a great location with access to a variety of restaurants and stores. Staff was very friendly and helpful at check-in and out. October 2, 2014
Rated 4.0 out of 5.0 by Nice new clean Good location New rooms Clean and tidy Poor breakfast choices A bit pricey for a Holiday Inn September 29, 2014
Rated 5.0 out of 5.0 by Comfortable Bed Mattress was very supportive; had no trouble falling asleep. Would like a firmer pillow for neck, but overall an excellent stay. September 29, 2014
Rated 4.0 out of 5.0 by Nice Hotel to stay in. I was on my way home from 2 weeks on the road and this was a great last night on the road . Quiet and restful . Clean room . A lot of choices close by to find food . September 26, 2014
Rated 5.0 out of 5.0 Great Service Service was great, staff was always helpful. The only negatives of the entire stay was in my room the outlets were not super convenient but that's me being nit-picky. Other than that the wifi was easy to get access to, and the pool and workout room appeared well kept. All in all a great hotel September 24, 2014
Rated 5.0 out of 5.0 by Nice hotel This hotel is outstanding! Fontdesk was helpful and nice, our room was very clean and enjoyable. Will be staying here again September 17, 2014
Rated 5.0 out of 5.0 by Nice and Clean I had a wonderful experience at this hotel. I have stayed in other Holiday Inn Express Hotels and I would say my expectations are always met. The staff are nice and friendly, the rooms are clean and modern looking. I would only suggest they add some outlets for chargers by the nightstand. This was an inconvenience. . But overall I was very pleased and will stay again when I travel. September 15, 2014
Rated 5.0 out of 5.0 by Misty Would highly recommend. We were treated like family. Internet access even though we didn't use it during our stay, but other family member did without any problems. The room was clean and comfortable. September 9, 2014
Rated 5.0 out of 5.0 by Pleasant Stay I was surprised with the quality of the Holiday Inn Express. My previous experiences with Holiday Inn left me not wanting to stay in that brand. This experience has changed that and will not consider staying in Holiday Inn Expresses in the future. September 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed, friendly people! The ONLY thing missing in this hotel is a hot tub and a bigger pool! It has awesome people, a great look, comfortable quiet rooms, good location and a variety of breakfast options. September 5, 2014
Rated 5.0 out of 5.0 by Love this place - my home away from home This is the second year I have stayed at this Hotel. I wouldn't book anywhere else. The rooms are well maintained, immaculate and the bed is comfortable and the bathroom beautifully done. The room is spacious, the front desk personnel friendly, efficient and make you feel at home. The best part are the breakfasts. The chef is delightful and the buffet was very good and lots to chose from. I stayed in 5 star hotels before but this Hotel is a better choice. Stay here and you too will see what I mean. September 4, 2014
Rated 4.0 out of 5.0 by Nice Hotel Other than the pool not really seeming like it was heated as advertised the hotel itself was pretty nice. My wife and kids had a good time for how long we were there. September 2, 2014
Rated 4.0 out of 5.0 by Fantastic staff and comfortable stay Our family stayed at the Holiday Inn Express while attending the wedding of one of our relatives. The staff was excellent, friendly and professional. The accommodations were comfortable. August 27, 2014
Rated 5.0 out of 5.0 by Holding to their high standards I regularly look for HIE whenever we travel because of the consistent quality their properties reflect, and Mason was no exception. The room was clean, the breakfast wonderful and the staff spot on tending to our needs, including going way above and beyond with a particular request (I won't give it away, but it involved chocolate chips :). The only downer was no hot tub, but that's hardly what I would call a deal breaker. We'll definitely stay here again when visiting King's Island. Thanks everyone for making my family happy! August 26, 2014
Rated 5.0 out of 5.0 by Appreciated upgrade Room was clean and comfortable. Just a really nice place to stay. Appreciated the upgrade to a larger room when I checked in. August 20, 2014
Rated 5.0 out of 5.0 by A very comfortable sleep with just right pillows. My overall experience was great. The staff was friendly and helpful with directions to things we wanted to see. The first day breakfast was good with scrambled eggs, but after that the flat pancake type eggs were not very good. The rooms were clean. The bed was very comfortable. We really enjoyed the variety of pillows soft or firm. August 18, 2014
Rated 5.0 out of 5.0 Excelete servicio. Felicidades al personal que atiende el Hotel, fue una excelente atención por parte de ellos, en especial por parte de la Gerente. August 17, 2014
Rated 5.0 out of 5.0 by Pleased with my stay The purpose of my stay at this Holiday Inn was visiting Kings Island and downtown attractions with my daughter. I was VERY pleased with my stay at this hotel. It was very clean, comfortable, and staff was helpful. This hotel is blocks away from restaurants, shopping centers, and a movie theater. It is close to Kings Island and a reasonable drive from downtown. I would definitely return to this hotel in the future. August 15, 2014
Rated 4.0 out of 5.0 by Wedding Trip In town for my wifes nephews wedding in Loveland, OH. The hotel was very clean and had a good appearance from the outside. It was also very accessible to restaurants and wedding festivities. We were very impressed with customer service. August 13, 2014
Rated 4.0 out of 5.0 by nice hotel Every thing was great, except the late night noise level. We checked in at ten tire from the day on the road and dealt with noise until around 3am. August 12, 2014
Rated 5.0 out of 5.0 by Great hotel Everything was great. The only thing I wasn't impressed with was the breakfast. It's nice that it's a full continental breakfast but the food was more convenient, processed foods. I would prefer a waffle maker than a pancake maker. I didn't like the eggs. Good coffee, though. There was a problem printing our tickets in the business center but the manager was very helpful and got it taken care of. We loved the location of our room which was right next to the exit door, the pool and the fitness center which we well used. August 11, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE!!! EXCELLENT !!!!!! MANAGER EXCELLENT!!!!!!!!HE DESERVES A LARGER SALARY!!!!!!WONDERFUL stay.never had such great service!!!!!! August 11, 2014
Rated 5.0 out of 5.0 by EXCELLENT STAY FOR AMUSEMENT PARK TRIP The staff at this hotel is excellent including the maid service.As a picky traveler I can tell you the rooms are very clean and the staff really cares about their guest.Would stay again for sureWe had two rooms both were great. August 10, 2014
Rated 3.0 out of 5.0 by Not the best experience * Internet was not working in the entire property. * Bathtub drain was backed up and showering was impossible. * Manager kept knocking on my door asking me to leave even after having requested a later checkout at check-in. Overall not the best experience. August 5, 2014
Rated 5.0 out of 5.0 by Great stay. Very clean, quiet, and has an awesome breakfast buffet. August 3, 2014
Rated 2.0 out of 5.0 by Uncomfortable The air conditioning was working right, the noise level was horrible from other guest in the room above ours and the front desk clerk failed to follow through. July 31, 2014
Rated 3.0 out of 5.0 by Paid too much for *meh* experience Paid too much for *meh* experience. Clogged tub, bathroom door didn't close, AC didn't work properly. Would have helped if front desk agent at least pretended to care. July 30, 2014
Rated 5.0 out of 5.0 by Weekend stay Thank you my stay at your Hotel was a pleasant experience and i would stay here again. Thanks to your General Mgr Tracy she was awesome. July 23, 2014
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