Rated 3.9 out of 5 by 63
Rated 3.0 out of 5.0 by Select_21 Average
Average stay. 6/28/14 washer in hotel did not work. inconvenient for travel softball team.
July 2, 2014
Rated 2.0 out of 5.0 by lbab03 Unsatisfactory Experience
I felt the charge per night was extremely high and there was no guest assistance at check-in, my towels were taken and not replaced until I asked, and there was a loud incident at 4AM just outside my room. This was not a peaceful experience.
July 2, 2014
Rated 5.0 out of 5.0 by wrnchr clean ,comfortable ,friendly
great place to stay ,very clean ,comfortable , great breakfast
June 24, 2014
Rated 5.0 out of 5.0 by SNJ! Always a pleasant stay
The staff have always gone out of their way to be helpful in any way possible within their power. We normally stay there every six months or so and have for about the past ten years. This visit gave us no reason to reconsider our choice.
June 17, 2014
Rated 1.0 out of 5.0 terrible customer service
they gave me a smoking room when i booked a non smoking room it was terrible. The front desk people were mean and nasty toward my concerns to busy playing games on phones
June 11, 2014
Rated 4.0 out of 5.0 by Beach Accountant Lighting
My only complaint is that the lights in the room shut off automatically. There was probably a way to avoid this but it was not obvious.This was a saftey problem for my elderly parents. The light could have also been brighter.
Outherwise the room, breakfast buffet and staff were excellent.
June 9, 2014
Rated 3.0 out of 5.0 by David P Unimpressed
I prefer to stay at IHG hotels but was disappointed that the room rate was way more than it should be for an OLD (but Clean) room. It needs to be dramatically updated for the price.
Other value hotels that are updated with more comfortable beds, linens, towels etc than this Holiday Inn location, have lower room rates by at least $20 and are a great Value, they should charge Holiday Inn room rates it would actually match what you pay for.
May 30, 2014
Rated 5.0 out of 5.0 by Westerville1 Overall stay
Great week stay! The only thing that I would not give an excellent rating was the friendliness of all the staff. Some were friendly but most were not. Room was very clean and the stay was quiet. Check in and out was very smooth and everything in the room worked except the bath fan.
April 8, 2014
Rated 5.0 out of 5.0 by Chitown87 Great stay
We've stayed at this location in Milford many times and we've always had a comfortable stay. Staff is always friendly and the rooms always spotless. Only once did we have a problem involving our vehicle being vandalized in the parking lot but the management notified the police and called our room before we discovered it. Would be nice to add security cameras to the parking lot as a deterrent or to catch the scumbags. Hotel itself is a great place to stay though.
April 7, 2014
Rated 4.0 out of 5.0 by PhatBoyRy Good Hotel and Rewards Members Recognized
Stayed here for business and had a good stay. I had a room upgrade from my rewards membership thanks to the friendly staff. I would stay here again.
April 6, 2014
Rated 5.0 out of 5.0 by dj67 Enjoyable night
Wife and I spent a romantic evening. Lounging in the Jacuzzi tub and blissful night on an extremely comfortable bed.
March 27, 2014
Rated 5.0 out of 5.0 by PTD2013 I like this place
This was my first stay at this property and I liked it enough to book it again later the same week I was there. the staff was really good to me, unfortunately I only remember Greg's name and he was terrific. It's a bit goofy getting to it at the back of the area it resides, but it is pretty quiet. I marked it as one of my favorites and will go back there in a couple of weeks for at least two nights.
March 14, 2014
Rated 4.0 out of 5.0 by ArmySoldier spacious room
PROS: enjoyed the spaciousness the room offered. Enjoyed the quietness of the room even though it was right next to the pool area.
Staff was friendly and the location was good and short trip to the mall.
CONS: Decor is a little outdated and carpet where it came up the wall was coming separated from walls. Carpet turned white socks brown/black as my wife pointed out to me.
OVERALL: Good stay and will stay at this hotel again next time I'm in the area.
February 26, 2014
Rated 5.0 out of 5.0 by jmac4789 Holiday Inn Express Visit
My stay at this hotel was fantastic. The hotel has everything you need for a great price!
February 13, 2014
Rated 5.0 out of 5.0 by Dreed10 Very close to my desination and the price was good.
The staff was very accommodating and the room and bathroom were very clean. I would recommend this motel to anyone traveling in this area.
December 8, 2013
Rated 2.0 out of 5.0 by RobbW Not up to HIE standards
I have stayed at this HIE for several years and think I'm now done! I've watched this HIE go down in standards for the last 3 years. At first glance it is a very nice place with nice clerks. Elevator is extremely slow. I timed it just for fun and people using the stairs got downstairs faster. That is not such a big deal, was just funny. The room was clean only on the surface. There was dust build up on lamps, tables, coffee maker, ice bucket, and in corners of floors. Bath room was the same, clean only on the surface. Pillows were very uncomfortable and using the towels was like using sandpaper. The towels were old and had stains on them. Mattress was ok and comfortable but bedding was old and I stayed for 6 nights and it was never changed!.
If you stay at HIE because of it's great breakfast, don't stay here. You won't get the same items you have come to expect and like from every other HIE. Not one morning did they have the full breakfast that every other HIE has. One morning the only hot items were eggs and cinnamon rolls. Another morning just biscuits and grave and cinnamon rolls. The only constant was the cinnamon rolls. It has become obvious the owners of this one are cheap and doing everything to save money at the expense of customers and IHG standards. There are other properties within 5-10 minutes, I suggest staying at one of those!
December 7, 2013
Rated 3.0 out of 5.0 by Sags Can do better
I stayed for nearly 5 days and I faced below problems
1. Shower wasn't working need to call for service
2.mini fridge conked off thrice. They moved the fridge to different outlet which occupied other space
3. Micro wave Owen also conked off.. Gave a spare one immediately, but ended up having 2 of them... Which again occupied more space
4. Snacks Vending machine was almost empty..
December 7, 2013
Rated 4.0 out of 5.0 by moparmanttc Clean Hotel With Small Problems.
Nice Hotel with a lot do in the surrounding area. The room was clean but, the pillows are small and kind of flat. The internet did not perform well but, I did have a room at the end of the Hotel that may have been a problem. The elevator needs a little work, seems a little outdated. The lid on my ice bucket was a little dirty inside. The breakfast was good, and the auto pancake machine will thrill the kids. This is a decent place too stay just needs small details looked at I have stayed at way worse and paid a lot more.
December 2, 2013
Rated 5.0 out of 5.0 by Anything Great Holiday Inn Express
I'm a Platinum member of IHG so I stay at many Holiday Inns, InterContinentals and Crowne Plazas.
I have to say that this property is very well maintained and the service is excellent! The staff is very friendly and helpful.
December 2, 2013
Rated 5.0 out of 5.0 by CincinnatiRedsFan GOOD LOCATION AND RELAXING PLACE TO STAY
This is a very nice motel to stay at. It has very clean rooms and is located in a nice part of Cincinnati, to be able to shop and attend local sporting events. Has a small pool and exercise room. Excellent breakfast and staff members are very helpful. We have stayed here many times!
November 19, 2013
Rated 5.0 out of 5.0 by FOXY69 Great and Comfortable
"GREAT" front desk service!! Went to room to check it out and it was so "CLEAN" for being a smoker room. The bed so "Soft"Our stay was nice and comfortable.I would stay here AGAIN. THANKS
November 8, 2013
Rated 4.0 out of 5.0 by RickiandLucy good consistant place but needs some TLC
We have stayed at this unit more or less regularly over the past few years. Probably about 4 to 6 times annually. It is our default unit. The rooms are cleaner than most and mostly in good repair with no heavy wear and tear evident.
The only issues we have are personal ones. We are finding the new air conditioning units excessively noisy, When on "fan" it is quite tolerable but when the compressor turns on it is more noisy. Also, the air is one temperature and blows directly across the bed creating breezy frigid place to try and sleep. It would help if there was some way to direct the air up and away from the bed.
Recently HEx, like most of its competitors started using some sort of douvey cover. a down comforter sandwiched between two sheets. For us, this ends up being way to heavy in weight and overly warm. we strip it off and use the thinner blanket for comfort. Unfortunately the VAC makes us cover our heads.
Kudos to the number of power outlets. I use a CPAP and we both have cell phones and I-pads to charge.
November 6, 2013
Rated 5.0 out of 5.0 by Steakarmygirl Great Customer Service/Nice location
The staff were very nice and called the room to check to make sure everything was fine. The location is convenient off the highway. Love the Bath and Body works soap and shower items
November 3, 2013
Rated 4.0 out of 5.0 by signal Great Service
I called ahead to see if I could reserve a crib and was assured that I would get one. I also asked if there was a refrigerator in my room and was told they would have it waiting for me. Upon arrival , I was kindly greeted and the clerk assured me that my requests had been fulfilled. I really appreciated their attention to my needs. It was a great stay and I would recommend this hotel to anyone.
October 24, 2013
Rated 5.0 out of 5.0 by mississippifamily accomodating staff
our whole family stayed at holiday inn...we had several requests since there were so many people but the staff met all our needs and requests...we especially appreciate the help given us by nick and tia when we were making the reservations...courteous and caring employees
October 17, 2013
Rated 2.0 out of 5.0 by Janet14 Disappointed
Hallways were hot and sticky, entered room everything felt damp. AC never helped. Room also needed a thorough cleaning, large particles along baseboard between bed and nightstand.
October 10, 2013
Rated 1.0 out of 5.0 by Milford2013 October 2013
We visited this property in October 2013. The first observation we had was the smell: the property smells unusually. The room smelled musty which stemmed from a musty shower curtain. The rooms have window A/C that is difficult to regulate and blows on the person in the bed making it difficult to be comfortable. The rooms were not very clean. The cleaning staff left cleaning supplies in our room. The front desk staff was not responsive to issues that arose during our stay. We do not recommend this property.
October 9, 2013
Rated 5.0 out of 5.0 by Stromrdr Comfortable and quiet
I travel for business quite frequently so clean, comfortable and quiet are key to a good stay. This Holiday Inn was all three so I give it a big thumbs up! Breakfast was pretty standard but the coffee was great.
October 7, 2013
Rated 5.0 out of 5.0 by jhoss great service wonderful motel
I think this is a great place. The staff make you feel like you're family. It's the only motel I stay at when I'm in the area.
October 3, 2013
Rated 5.0 out of 5.0 by Barbie63 Clean and comfortable
Clean, quite and effiently run. The staff was friendly.
September 24, 2013