Rated 4.5 out of 5 by 136
Rated 5.0 out of 5.0 by MaggieLou Wonderful place to stay
My husband and I have stayed here many times, as we attend the Pumplin Run each year the 1st weekend of Oct. It's close to the show for him and great area for me to shop. Beautiful LobbyFriendly/clean/quiet. If your in the area, you can't find a better place to stay.
October 10, 2013
Rated 1.0 out of 5.0 by DD5657 I only stayed due to location of seminar at this Holiday Inn
I was disappointed in my Room, had a smell, musty-mildew. Sheets had old sticker between and what appeared to be crumbs? TV had a loose plug at back that needed pushed in to get TV to work.
October 6, 2013
Rated 3.0 out of 5.0 by nonperro Staff was very pleasant and helpful.
The stay was ok. We are NOT dog lovers .... We don't care to sleep where dogs have slept. George Washington ,,,,OK....
I had a very hard time sleeping in a bed knowing there problably was a dog in it some time before. One pillow in the room was very foul .... I don't know of ANY machine that will pick up ALL the dog hair EVERYWHERE.....The spots on the carpet were suspect. Could not walk on carpet comfortably.
The value was very good but sincerely wish the dogs were not there. Why not put all the dogs on the second floor with the smokers????? We stayed 9 nights.... Very uncomfortable with dogs everywhere..
Would I recommend????? ONly for dog lovers...
We thought the convinence of a restaurant on premises was great. Food was fair. Very nice Breakkfast menu. Liked the omelets.....
October 1, 2013
Rated 2.0 out of 5.0 by DK823 Good Buffet and Restaurant staff
Workout room is pretty good; good showers and bed is comfortable. Much better since the last remodeling update.
Customer experience areas of opportunity:
Almost ruined a $150 shirt because the steam iron was "gunked up" with black soot (that would have been a disaster).
Still skimping on the shampoo and toiletries, front desk is bland and not very customer friendly (quick to tell me what they can't do).
Due to a corporate rate the price was very attractive.
September 23, 2013
Rated 5.0 out of 5.0 by Cooper Time at hotel
This place does the best of any hotel I have stayed at in trying to please you. I stay at hotels nine months out of year and stay at a lot of them. Very clean, excellent staff and service.
September 21, 2013
Rated 5.0 out of 5.0 by Cooper stY t Eastgate
this hotel has the people who go out of thier way to make your stay the best. I would advice any traveler to stay here. The staff could not be better and the hotel is the best looking arround and the food at breakfast can not be beat.
September 9, 2013
Rated 5.0 out of 5.0 by Judycat Room was very clean and very quiet!
Very good service and very clean room! The only problem is this review kept saying my comment was too short!
September 9, 2013
Rated 4.0 out of 5.0 by Mere789 Comfortable bed, nice room, a bit overpriced
It's a great hotel, but all I needed was a bed and a shower for a night. I'm not sure I got the best value for that. It's also got the most awkward layout I've ever experienced. Hallways upon hallways upon hallways. But other than that, no complaints.
September 5, 2013
Rated 5.0 out of 5.0 by pbelle54 Very Comfortable
One of the nicest I've stayed at. Just don't "Eat the Salmon".
September 3, 2013
Rated 2.0 out of 5.0 by 2ndTimer Weekend Stay
This was the second time I stayed at this property. The first time was okay but this time was a problem. They first had me in a king smoking room and I wanted a non-smoking one. They said they were pretty full but they would change it to a non-smoking. When I got to the room it was a double instead of a king. I called the desk and they said they would send someone up with the keys. When I got to the second new room it was a king but stuck at the end of a hall and had no room at all inside. It was so small the there was only room for one table beside the bed and there was only room for one person to walk at the foot of the bed at a time.. I got up early the next morning and went to the lobby so not to disturb my wife and the place was a mess with beer and soda cans and paper everywhere and chairs all pulled in the center. They said there was a convention and a wedding reception the night before and they hadn't cleaned up yet. When I got the statement for my stay there was another problem. They raised the room higher for the second night. I went to the desk a asked about it and they said that since they were full it was higher. Talk about trying to gouge the patrons. The girl behind the desk said she didn't know what to do. I finally got a higher up and he put it back where it should have been.
September 3, 2013
Rated 3.0 out of 5.0 by LjOhio Ok hotel
The food was not the greatest. The meeting rooms were cold. Not acknowledged as an IHG rewards member
August 25, 2013
Rated 5.0 out of 5.0 by LECguest Thank you
Excellent hotel. Staff are very friendly and accommodating. Very nice facilities and clean comfortable rooms.
August 24, 2013
Rated 4.0 out of 5.0 by Glamma53 Nice totel and good location
Very nice hotel, room was very nice, atrium very pretty. Great access to the highway. Mall and restaurants literally a two minute walk away.
Only disappointment was they didn't offer complimentary breakfast. Attending a conference that only included beverages.
My family and I only stay at Holiday Inn's when we travel for personal reasons or business and the complimentary breakfast is always appreciated. For the price, I would suggest throwing in the complimentary breakfast buffet.
August 21, 2013
Rated 5.0 out of 5.0 by Sherrie2 Upgrade
Our room was very nice. The bed was comfortable. Our room did have a strong musky odor. There had been alot of rain probably causing the smell. The breakfast bar was very good. The credenza was covered in dust. We had a good stay.
August 20, 2013
Rated 4.0 out of 5.0 by Lauck76 Staff was friendly, hotel and restaurant. Beds were great.
We stayed in this hotel for one night. It is In a nice area of town. It is an older hotel but is updated and well-maintained. The beds were super comfortable. The highway noise was noticeable but not unbearable. We ate in the restaurant, the food was very good, a little expensive but kids under 12 eat free with a paying adult. It was a good stay, would recommend the hotel for sure. I am pretty picky about where I stay . The staff was very professional and friendly. The hostess at the restaurant was a doll and our server did a great job. The cost was a little expensive, but I'm willing to pay a bit more to be comfortable.
August 18, 2013
Rated 5.0 out of 5.0 by Cooper service
I want to truly thank Ms. Diane House Keeper on the second floor a big thank you for taking the time to take care of me during my stay. Ms. Diane, is an exceptional person who went above and beyond. Joe at front desk was great also. since Brian took over hotel has really become better everyday. Outstanding service and people work here as I see it.
August 16, 2013
Rated 5.0 out of 5.0 by LoriM Accomodations
The bed was very comfortable and the room was clean. We had plenty of towels. I was surprised there was not a hair dryer. I didn't need one, it was just an observation.
August 15, 2013
Rated 4.0 out of 5.0 by Sandy31 House keeping
I want to truly thank Ms. Diane House Keeper on the second floor a big thank you for taking the time to take care of me during my stay. Ms. Diane, is an exceptional person who went above and beyond. In the restaurant, Ms. Sherry was very prompt, she really got to know her regulars feel at home. Thank you ladies, I will be back.
August 14, 2013
Rated 5.0 out of 5.0 by Dave25704 Royal Treatment
As I continue my stay at Holiday Inn Eastgate and while having stayed here so much in the past and present,the whole staff has become more of my second family.How could you not feel the family atmosphere from Joe and his go happy attitude at the front desk upon check-in.Karen has been so wonderful working around our schedule in having Janet,Tasha and Nettipotti(Karen knows who I'm talking about),service our rooms at times when I would be at work or at least awake.I can't forget the morning angels that wait on me for breakfast,Brittany,Mackenzie or Sheila,Bergit and Carol.Thanks to Scott for all of the dinners he has served at the bar.Another big thanks to Shawna and Brian for making all things possible during my stay.As I know I'm not perfect and I have forgotten a few names who given me great service,and I apologize.
It's always a great stay at Holiday Inn Eastgate.
Dave RM 406
August 12, 2013
Rated 3.0 out of 5.0 by smiley43 Too close to highway.
Did not sleep a wink because of too much traffic noise plus bed wasn't that great.
August 9, 2013
Rated 2.0 out of 5.0 by CLS05 Really Needs Upgrades
The Good: the staff was EXCELLENT. Very attentive and accommodating.
The Bad: Unfortunately we were there the same time as a large group of kids. Kids will be kids.
The UGLY: Cleanliness was horrible in the rooms and in the hallways and public areas. I realize kids make messes, but the hallway carpets all need swept. Our room had bugs on the ceiling crawling around, tiles broken in the bathroom, carpeting pulling away from walls/floor. Absolutely horrible.
I will NOT be recommending this particular Holiday Inn.
July 26, 2013
Rated 5.0 out of 5.0 by MyFamilyVaca Excellent staff and service, good room
We drove to Cincinatti from the Twin cities in Minnesota. Arrived around 4am. Friendly staff, check in was easy, room was comfortable. Only complaint was the noise from the freeway kept my husband up, he is a very light sleeper. I even heard it some, and I am a deep sleeper. We asked for a room change and the staff was excellent and receptive to our needs. Fantastic customer service skills and above and beyond service recovery. We were moved to the other side of the hotel to a comprable room. The rest of our stay was without incident. The housekeeping staff were attentive and friendly. Front desk staff friendly and informative. Rooms were great layouts, comfortable, and clean. The bed was a little firm for our taste, but it served it's purpose.:) Nice pool area. We will definately stay at this hotel again.
July 17, 2013
Rated 5.0 out of 5.0 by Cooper Great Hotel
If In Cinn. best place to stay. I Holiday Inn and suite at Eastgate.
July 15, 2013
Rated 5.0 out of 5.0 by Bucky Great Hotel
Managment and staff do an professional job to make your stay as comtortable as possible. Every time in town I'll stay at Eastgate
July 13, 2013
Rated 2.0 out of 5.0 by bp63636363 Not Very Favorable
The first room offered reeked of body odor and we requested room change. The next room had the same problem only slightly less smell. Due to time restraints we did not request another room.
I have stayed with Holiday Inns many times an I must say this is the first time the issue of stinky rooms has come up. Had I had the time I would have kept switching rooms until I found one that didn't reek.
July 13, 2013
Rated 4.0 out of 5.0 by Bugsfamily great staff and love the atrium lobby area
We recently stayed at the hotel over the 4th of July Holiday for the Cincinnati Flames baseball tournament. We didn't get to play much baseball due to the rain but were very comfortable at the hotel while waiting around!
July 11, 2013
Rated 5.0 out of 5.0 by lucymarie27 Wonderful Stay and Great Staff
Annie on the late night staff made our wedding night stay so amazing! She was extremely hospitable and accommodating. She is absolutely an asset to your company. Keep up the good work.
July 10, 2013
Rated 4.0 out of 5.0 by Mitch14 Breakfast
The options were not good. Holiday Inn Express is much better
July 5, 2013
Rated 5.0 out of 5.0 by ryal Staff
The staff at this hotel are easily the most accomodating and freindly of any hotel in the area.
June 26, 2013
Rated 4.0 out of 5.0 by Scoggins Fixing an error.
After several prior stays in the past couple months, I arrived from the Cincinnati airport for my latest stay (two nights) at 5:45 PM...only to learn that there was no reservation for me! My travel agent who was supposed to have made my reservations was gone for the day. The normal $135 one-bedroom suite was not available and the front desk said all that was available (a suite was necessary for the living area to be used as a caucus room during union negotiations) was a two-bedroom for $255. I was boxed in and I had to accept the two-bedroom, even though I was the only occupant.
The next morning, my travel agent produced the documentation showing that she made lodging reservations for me the same day that she also made meeting room reservations (which the front desk clearly showed were made). The hotel bill credited me with an amount that reduced my cost to the normal $135 per day, even though I had a two-bedroom suite.
That's the way to correct a mistake! Thanks!
June 24, 2013