Rated 1.0 out of 5.0 by Inyourface Poor experience with this stay
I will never stay at this hotel again as the entire experience from the phone call I received to the checkout was not the Holiday Inn I know. I am a platinum member and have been for several years and this hotel ranked the worst stay since I started traveling. The management are cowards as they sent a counter person to attempt to resolve the initial issue and I will not allow this person to resolve the issue as they are not responsible for the issue and should not be made to be subject to difficult situations. I talked with HQ about this hotel and they attempted to reach out to the hotel and encourage contact with me but they experienced the same response as I. I travel to NYC many times during the year but your hotel will not be revisited in the future. The tactic that I experienced is what many express as the "In Your Face New York Attitude."
May 17, 2013
Rated 5.0 out of 5.0 by Snypah23 the staff makes the stay
the facility is in great shape and the rooms are quiet. I have stayed here numerous times in the past three years and each time the staff is professional and accommodating. What more could a business traveler ask for.
April 23, 2013
Rated 4.0 out of 5.0 by virginiavisitor Good to spend the night
I've stayed at this Holiday Inn Express before, when I visit my daughter who lives in Queens. Comfortable rooms, fair price, has parking and breakfast is included. All pluses when you just want a place to spend the night.
April 22, 2013
Rated 5.0 out of 5.0 by jaz5802 Great Staff
My husband and I stayed here to be close to a house in Forest Hills. The hotel is literally across the street from the Long Island Expressway, which was a plus for us. Although the room itself was small, it was very clean. The area is more industrial than I thought it would be, but access to Manhattan and Long Island was what we really needed. The staff was more than accommodating - offering to pack us fruit for our long day. We stayed 5 nights and would definitely come back again when needed. Beautifully remodeled as well.
April 20, 2013
Rated 4.0 out of 5.0 by cherford959 nice clean hotel
but WHY...were we checked out & checked back in when extended? I was told it was because NY law is that a person cannot be in the same room for more than 30 days..I .travel for my job and have spent MONTHS in a hotel...I've never heard of this...I suspect it is so the "extended stay" tax refund would not have to be done.
WHY - was there laundy soap & Fabric Softner sheets being sold in the vending machine, when the washer & dryer have been "out of service" for months? and NO refund given when the laundry soap was purchased?
100's of little cars "racing" behind hotel...I understand nothing can be done about it....but no one could sleep on Fri & Sat nights.
The Staff where VERY VERY nice.
April 13, 2013
Rated 4.0 out of 5.0 by johann26 Nice Room, Nice Personnel but Not-so-Good Shuttle
Nice place to stay, but my experience with the shuttle that was supposed to depart at 8 am was pretty bad. We finally got on the road at 830---no apology for tardiness. And then it turns out the shuttle only brings you to the nearest subway stop, but does not bring you back. Finally, the hotel website should make it clear that the shuttle only runs from 8-5.
People at the front desk and in the breakfast area were great.
April 12, 2013
Rated 5.0 out of 5.0 by mcfeth The staff at this hotel are great
I stay at hotels a lot. And the staff at Holiday Inn Express are by far the best ever. I had the same experience in Vegas, this company knows how to hire. But Maspeth is real good and very freindly, Willing to do whatever to make your stay as close to being home as possible. The place is clean and comfortable.
April 3, 2013
Rated 4.0 out of 5.0 by Chasers Nice Place
Great little place to stay while working in the area. Parking is tight. Rooms are pretty small. They were able to get me a fridge at my request.
The laundry room was down the entire time I was there, five days.
March 31, 2013