Rated 4.2 out of 5 by 95
Rated 2.0 out of 5.0 by ExperiencedFemaleTraveler Awful location to travel other burroughs
We stayed at this hotel with the intention of spending most of our time in Manhattan. As the shuttle from the hotel to the subway only runs on the hour (and until 6 pm I believe), and we arrived just as the shuttle was leaving, we decided to walk from the hotel to the subway. The distance was just under 2 miles to the closest station (FYI- there are no taxis waiting at this station and very limited in Queens in general), however it is not a pedestrian friendly area- very industrial and would not recommend- especially at night. Once you get to the subway, it takes a while to get into Manhattan- especially lower. At one point we walked over the Brooklyn Bridge from Manhattan to Brooklyn, however to get back to the hotel in Queens, we had to then subway from Brooklyn back into Manhattan to get to Grand Central. We wanted to taxi back to the hotel but NO TAXIS in Manhattan want to travel to Queens!!!! So we did subway back into Queens, and got off at the Woodside stop and luckily there were taxis waiting at this station to take us back to the hotel. We also wanted to go to Brooklyn, however, to get from Queens to Brooklyn, you have to go through Manhattan so it takes a very long time. We paid too much to stay at this hotel for the inconvenience of the location.
December 11, 2013
Rated 3.0 out of 5.0 by Sandy2122 Comfortable bed
Overall experience was really good
Towels need to be replace immediately, towels are not soft and don't look clean like other holiday inn hotels.
Also requested a fridge for medical reasons and was not provided.
December 11, 2013
Rated 4.0 out of 5.0 by MrsSEH Expensive for what you get
We stayed at the HIEx instead of staying on Manhattan. Our first impression was not a good one as reception seemed to not really know what to do to check us in. Things did improve the next day and from then on they could not do enough to help.
They provide a shuttle bus every morning for an easy commute to Manhattan however it is in an industrial area so once at the hotel on an evening you are pretty much stuck there with only take out menus but they do have a microwave for use and 24hr free tea and coffee. The breakfast was basic choices as expected in a HIExp however the paper plates leave something to be desired. It was nice to have different choices of hot every day - the UK HIExp could take a lesson from this, especially the pancake machine for kids. A winner every time.
This was not a cheap option by any means, and next time I would stay on Manhattan as there were some available for similar rates. This is more suited for those with a car due to the large car park.
The rooms were a very good size, its a shame they don't have a bar area and some basic food options.
December 7, 2013