Rated 4.4 out of 5 by 70
Rated 5.0 out of 5.0 by Anthony13 Excellent staff!
I wish i would have written down the name of the gentlemens that was working the front counter but he was very friendly and talkative. I travel a lot so its nice to have some conversation other than usual when checking in.
Location is great, room was as to be expected. I will stay here again with out a doubt.
February 24, 2014
Rated 5.0 out of 5.0 by Mr. X John is the greatest hotel employee in the history of hotel employees
I can't emphasize enough how fantastic John is at the front desk. Ivan, too, but mostly John.
February 16, 2014
Rated 3.0 out of 5.0 by SavoyErn Good, but....
In early February 2014 we spent three nights in the Holiday Inn Express in Matthews, NC. The facility seems fairly new, is clean, and the staff is very friendly and accommodating. We chose this hotel because of its location near family and because the AAA tour book showed that it had refrigerators, as did some pictures on its web site. On check-in we found that the room did not have a refrigerator. When I asked about this at the front desk, they explained that some rooms had them and others did not. However, they quickly volunteered to provide a portable unit, which was soon installed in our room. Overall, the room and bath were fine. The housekeeping service was not intrusive and very thorough. Breakfast was provided each morning and was mostly standard fare for hotels. All items were arrayed on one continuous counter top which made available work space non-existent.
There are two features of which all potential customers should be aware. First, located somewhere near the hotel is a rock quarry which operates 24/7. This operation produces a somewhat low whining sound that continually pulses. It can be annoying when trying to sleep. Secondly, every evening we had noise that appeared to come from the room above. Intermittently, it sounded like an elephant trying to tap dance. The noise would start and stop most of the evening but, fortunately, ceased by 10:00 or 10:30 each night so sleeping was not a problem from that source. The building could obviously benefit from improved sound proofing.
February 9, 2014