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Rated 4.5 out of 5 by 106 reviewers.
Rated 4.0 out of 5.0 by A nice stay I would definitely recommend this hotel. The staff was great, the room was clean and comfortable, and the breakfast was good. The only thing that would have made our room better would have been a microwave and mini fridge. July 25, 2014
Rated 3.0 out of 5.0 by good Stop over booking your down town hotel in Charlotte an sending people an send your customer 11 mile away to stay at your hotel. July 25, 2014
Rated 5.0 out of 5.0 by Cannon Review Excellent hotel with a wonderful staff of friendly, helpful people. Not ideal for those that may want to sleep in - housekeeping is up early looking to clean your room unless you have the do not disturb on your door. Great continental breakfast with a large variety of choices - something for everyone. Clean, clean, clean! July 24, 2014
Rated 5.0 out of 5.0 by Friendly staff, clean rooms and great breakfast!!!!! Our 3 night stay was very relaxing and comfortable, loved the beds and pillows. I honestly had one of the best hotel experiences at this location. Thanks to the staff and management. July 24, 2014
Rated 4.0 out of 5.0 by Friendly staff and yummy breakfast! The staff were friendly from the point of inquiry to the point of departure. I was presently surprised by the spread of the continental breakfast, much better than I have experienced at comparable hotels before. The only minor complaints that I have are that the fan on the air conditioning unit was noisy (perhaps just in that specific room), there was no cover to the peephole on the inside of the door and that some noise from the road could be heard (did not really bother me, was expected due to the location of the hotel). The staff, the breakfast and the size of the room made my stay comfortable and pleasant and I will be sure to stay at this HI Express in Matthews again when I am in the area. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Staff! We were treated like royals. They were so nice to us we were riding our Goldwing Trike and it was kinda late so to keep us from dragging out the cover, we were allowed to leave our bike under the canopy! They gave us bottled water and were Very, Very Kind in every way. Even told us where the resturants were and SMILES when doing it. Thank you to the Staff At Matthews (South East Charlotte) Yea'll get the Gold Star!!! July 20, 2014
Rated 5.0 out of 5.0 by Nice Hotel We stopped here to break up a long drive on a family road trip from the Outer Banks of NC to GA. The hotel was perfect for what we needed and the breakfast and coffee helped us wake up before getting on the road to head back. July 17, 2014
Rated 5.0 out of 5.0 by Great to Visit the Old Home Town I wanted to stay in the HIE I had seen grow from "birth" during my 24 years living in Matthews. I now live 100 miles away. Soooo when a personal reason came up for me to return to Matthews, I wanted to stay in the HIE! July 14, 2014
Rated 4.0 out of 5.0 by Not exceptional but good A little disappointed after having spent the previous night at an exceptional Inn near Savannah at a much lower rate. No kitchenette, no couch, smaller TV, rate about 40% higher. July 9, 2014
Rated 5.0 out of 5.0 by Comfortable and quiet Convenient access to East Charlotte, next to Cracker Barrel, good restaurant choices close by. July 5, 2014
Rated 4.0 out of 5.0 by Excellent value We were with a hockey tournament group, and the hotel was totally quiet, never a problem with a bunch of 7-11 year old kids. July 3, 2014
Rated 5.0 out of 5.0 by Chillin at the holiday inn it was a nice place to stay, i slept well just a little bit of noise but it was suitable. i LOVED the bed and the decor in the room, nice choice of colors. July 2, 2014
Rated 5.0 out of 5.0 by Great service Staff was courteous. room was clean. staff was attentive to me problem will stay at this hotel when I return to Matthews June 25, 2014
Rated 5.0 out of 5.0 by Excellent night's sleep Very convenient to a work conference. Would stay here again June 23, 2014
Rated 5.0 out of 5.0 by beautiful interior design Beautiful property with extremely polite and helpful staff. lots of amenities we did not use as were in town for a family celebration. June 22, 2014
Rated 5.0 out of 5.0 by Nice Hotel Was a nice, clean, comfortable place to stay. Met my expectations of Holiday Inn express. June 17, 2014
Rated 5.0 out of 5.0 by Cinammon Rolls mmmhhh good The Holiday Inn Express is set up right around many restaurants and shops so finding what ever you need is within a mile. The rooms are nice just seem average but nothing wrong with that. The Breakfast was really good they have warm cinnamon rolls everyday and cheese omelets, pancakes and a nice selection of other items. Food quality was good and it changed up slightly each day for variety. Staff was excellent we had a small birthday party in the dining area impromptu and the staff got us plates, napkins and anything else we needed and cleaned up after us. When we get back to this area we will stay at the Holiday Inn Express again. June 6, 2014
Rated 5.0 out of 5.0 by Comfortable with friendly service We have visited this hotel a number of times and the staff are always friendly. Beds are quite comfortable. The salt water pool is refreshing after a long drive. We will stay here again when in the area. June 3, 2014
Rated 5.0 out of 5.0 by Clean The Holiday Inn Express in Matthews, NC was a pleasant surprise. The entire property was very clean, and my room seemed as if I was the first guest to stay there. The staff were friendly and helpful, there was little if any noise from the outside, the shower was nice and strong, and the housekeeper did an excellent job of freshening the room each day. I will definitely stay here again. May 31, 2014
Rated 5.0 out of 5.0 by great people This hotel is awesome and the staff are first class all the way May 19, 2014
Rated 5.0 out of 5.0 by Wonderful Stay I really enjoyed this hotel. It was easy to find, very clean, and near plenty of food options. The Crackerbarrel is in the same parking lot as the hotel! The only issue is trying to make the left hand turn into the hotel is very hard since it is located on a very busy 2 lane highway. I would stay here again and recommend it to others. May 19, 2014
Rated 5.0 out of 5.0 by great experience As usual, our stay was perfect. The rooms are always clean. The staff is always more than helpful and we always feel at home when we stay at this hotel. On the rare occasion that we do have a problem, it is always resolved quickly and professionally. On our most recent stay, the front desk staff was very helpful when scheduling our next stay in June. Thanks May 15, 2014
Rated 5.0 out of 5.0 by Best Hotel in Matthews NC Excellent service, Super clean rooms and Friendly Staff May 8, 2014
Rated 5.0 out of 5.0 by wonderfully comfortable and personable staff This Charlotte Holiday Inn Express was a great place to stay. Loved the friendly and professional staff. April 30, 2014
Rated 4.0 out of 5.0 by Lovely area and enjoyed the stay Everything was great, even when we asked for a small fridge (husband is diabetic) there was no problem. I think the staff must be used to dealing with business people which is great, but for someone on holidays it was a little "stiff", but they do have to deal with lots of different people as part of everyday. April 29, 2014
Rated 4.0 out of 5.0 by Visit to the Grandkids We normally stay at the Staybridge ( another IHG property) however they were overbooked and your property had availability. We were somewhat concerned in the location from our daughters house. We were pleasantly surprised in both how nice the property and location were. Your staff was excellent and went out of there way to make us feel at home. Just a short reminder to make sure that the batteries were changed out on the door room lock. The gentleman at the front desk had to do a unlock for us. We were please with our stay and will be back again. Thanks to IHG and your management and staff for making the IHG brand number one. Jimmy April 24, 2014
Rated 5.0 out of 5.0 by Love this Holiday Inn Express- Matthews, NC I absolutely love this hotel. I always stay here when I am in town on business. The staff is friendly starting at the front door. The custodial services are OUTSTANDING. The staff is exemplary to say the least! I would highly recommend this hotel to anyone whether there on business or pleasure! It is very clean and inviting hotel that all HIE locations should model themselves after! Thanks for my wonderful stay! April 23, 2014
Rated 5.0 out of 5.0 by Breakfast We stay at HIE exclusively when we travel. While the overall variety of the breakfast was the same, the hot items were not up to par with other HIE we visit. Two mornings there was no gravy to go with the biscuits and one morning there was no sausage. The eggs ran out for a considerable period another day. The two women maintaining the breakfast were very friendly and helpful but the available items was not up to par with other hotels. We were there 4 days and each day there was something missing. March 19, 2014
Rated 5.0 out of 5.0 by Excellent staff! I wish i would have written down the name of the gentlemens that was working the front counter but he was very friendly and talkative. I travel a lot so its nice to have some conversation other than usual when checking in. Location is great, room was as to be expected. I will stay here again with out a doubt. Thank you February 24, 2014
Rated 5.0 out of 5.0 by John is the greatest hotel employee in the history of hotel employees I can't emphasize enough how fantastic John is at the front desk. Ivan, too, but mostly John. February 16, 2014
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