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Rated 4.5 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by great experience As usual, our stay was perfect. The rooms are always clean. The staff is always more than helpful and we always feel at home when we stay at this hotel. On the rare occasion that we do have a problem, it is always resolved quickly and professionally. On our most recent stay, the front desk staff was very helpful when scheduling our next stay in June. Thanks May 15, 2014
Rated 5.0 out of 5.0 by Best Hotel in Matthews NC Excellent service, Super clean rooms and Friendly Staff May 8, 2014
Rated 5.0 out of 5.0 by wonderfully comfortable and personable staff This Charlotte Holiday Inn Express was a great place to stay. Loved the friendly and professional staff. April 30, 2014
Rated 4.0 out of 5.0 by Lovely area and enjoyed the stay Everything was great, even when we asked for a small fridge (husband is diabetic) there was no problem. I think the staff must be used to dealing with business people which is great, but for someone on holidays it was a little "stiff", but they do have to deal with lots of different people as part of everyday. April 29, 2014
Rated 4.0 out of 5.0 by Visit to the Grandkids We normally stay at the Staybridge ( another IHG property) however they were overbooked and your property had availability. We were somewhat concerned in the location from our daughters house. We were pleasantly surprised in both how nice the property and location were. Your staff was excellent and went out of there way to make us feel at home. Just a short reminder to make sure that the batteries were changed out on the door room lock. The gentleman at the front desk had to do a unlock for us. We were please with our stay and will be back again. Thanks to IHG and your management and staff for making the IHG brand number one. Jimmy April 24, 2014
Rated 5.0 out of 5.0 by Love this Holiday Inn Express- Matthews, NC I absolutely love this hotel. I always stay here when I am in town on business. The staff is friendly starting at the front door. The custodial services are OUTSTANDING. The staff is exemplary to say the least! I would highly recommend this hotel to anyone whether there on business or pleasure! It is very clean and inviting hotel that all HIE locations should model themselves after! Thanks for my wonderful stay! April 23, 2014
Rated 5.0 out of 5.0 by Breakfast We stay at HIE exclusively when we travel. While the overall variety of the breakfast was the same, the hot items were not up to par with other HIE we visit. Two mornings there was no gravy to go with the biscuits and one morning there was no sausage. The eggs ran out for a considerable period another day. The two women maintaining the breakfast were very friendly and helpful but the available items was not up to par with other hotels. We were there 4 days and each day there was something missing. March 19, 2014
Rated 5.0 out of 5.0 by Excellent staff! I wish i would have written down the name of the gentlemens that was working the front counter but he was very friendly and talkative. I travel a lot so its nice to have some conversation other than usual when checking in. Location is great, room was as to be expected. I will stay here again with out a doubt. Thank you February 24, 2014
Rated 5.0 out of 5.0 by John is the greatest hotel employee in the history of hotel employees I can't emphasize enough how fantastic John is at the front desk. Ivan, too, but mostly John. February 16, 2014
Rated 3.0 out of 5.0 by Good, but.... In early February 2014 we spent three nights in the Holiday Inn Express in Matthews, NC. The facility seems fairly new, is clean, and the staff is very friendly and accommodating. We chose this hotel because of its location near family and because the AAA tour book showed that it had refrigerators, as did some pictures on its web site. On check-in we found that the room did not have a refrigerator. When I asked about this at the front desk, they explained that some rooms had them and others did not. However, they quickly volunteered to provide a portable unit, which was soon installed in our room. Overall, the room and bath were fine. The housekeeping service was not intrusive and very thorough. Breakfast was provided each morning and was mostly standard fare for hotels. All items were arrayed on one continuous counter top which made available work space non-existent. There are two features of which all potential customers should be aware. First, located somewhere near the hotel is a rock quarry which operates 24/7. This operation produces a somewhat low whining sound that continually pulses. It can be annoying when trying to sleep. Secondly, every evening we had noise that appeared to come from the room above. Intermittently, it sounded like an elephant trying to tap dance. The noise would start and stop most of the evening but, fortunately, ceased by 10:00 or 10:30 each night so sleeping was not a problem from that source. The building could obviously benefit from improved sound proofing. February 9, 2014
Rated 5.0 out of 5.0 by Excellent Staff I wanted to commend Barbara on her excellent customer care. I was making arrangements for my elderly parents and she answered every question I had, and ensured the check-in process went smoothly. I also watched her interact with other guests and she always had a smile on her face. My parents liked the hotel and staff so much they decided to extend their stay! Again- Barbara and Shivonne ensured that there were no issues and my parents were able to stay in the same room. January 28, 2014
Rated 5.0 out of 5.0 by Excellent hotel and staff My stay was excellent.. This hotel has friendly staff, a very clean hotel, nice rooms, great food, and I will stay at this hotel a million times more. January 5, 2014
Rated 2.0 out of 5.0 by Hairy Bed We did not get to check in until about 10:30pm - which had nothing to do with the hotel. The problem was that we get in that late to find that the bed FULL of hair! It was all over the pillows in the sheets, etc.. It was disgusting. We went to the front desk and the man there was very apologetic and seemed sincere and said he would be sure to tell the Houskeeping staff. The bed had been made up nice and neat but obviously no one bothered to change the sheets! So it was very irritating to get in at that time and then have to go change our own sheets and make the bed! Also the pillows are pathetic! They are so thin and flimsy it was quite sad. The breakfast area was dirty and not well taken care of. The tables were not being cleaned off and the carpet was very dirty like it had not been steam cleaned in years there so many stains in it. The biscuits were literally hard as a rock. The entire stay was very disappointing and I was glad I had used points for the stay instead of cash - but then it was so bad I felt I wasted my points too! Also we expected to see a microwave and fridge but had none. There were also hairs on the towels. January 2, 2014
Rated 5.0 out of 5.0 by Wonderful Home Away From Home at Christmas We had a wonderful stay during Christmas. The property was convenient for visiting our family and for nearby restaurants. We enjoyed the indoor pool. Other hotels we looked at in the area had outdoor pools. The staff were very courteous and accommodating. They even helped get Santa's gifts to our son, who was uncertain about traveling during the holidays and whether Santa would find him. The breakfasts were as good or better than similar hotels we've stayed at in recent years. The pancake machine was a hit with our son. December 28, 2013
Rated 4.0 out of 5.0 by Great hotel but don't leave anything in your car. Car was broken in to and items stolen overnight. Not managements fault, just a sign of the times I suppose. Take your valuables inside. Other than that, great property. December 8, 2013
Rated 5.0 out of 5.0 by PRESIDENT/OWNER I HAVE BEEN STAYING AT HIE SINCE IT WAS OPEN. YOUR PERSONELL ARE WONDERFUL. HELPFUL TO US ALWAYS. THEY NOW KNOW ME BY NAME. WHEN I CALL THEY SAY HI MRS. F WE HAVE MISSED SEEING YOU. IT'S GREAT TO BE REMEMBERED. THE ROOMS ARE A GOOD SIZE AND CLEAN. ISLEEP VERY WELL AND WILL CONTINUE TO STAY AT HOLIDAY INN EXPRESS IN CHARLOTTE, N. C. December 4, 2013
Rated 5.0 out of 5.0 by Great stay Awesome. Thanks for a great stay!!! We came to Charlotte for a soccer tournament and had a great time at the hotel!!! November 25, 2013
Rated 5.0 out of 5.0 by A nice clean place to stay If you are looking for a nice place to stay In a comfortable and safe location, look no further. The hotel is fairly new and the rooms are spacious and bright. Very quiet at night. Nice to have both a refrigerator and a microwave in the room. Late night popcorn is no problem! As a business traveler, I would highly recommend this location near Charlotte. Good WiFi in rooms and common areas, pool and exercise room. Very friendly staff. I will definitely stay at this location again. November 24, 2013
Rated 5.0 out of 5.0 by Great place Had a three night stay here with my kids. This was a wonderful hotel! It was very clean and the maids were very friendly, comfy beds, very quiet, and a great location. The front desk staff was always helpful and polite. I would gladly stay here again! November 20, 2013
Rated 4.0 out of 5.0 by High energy-friendly Staff Staff extremely friendly and cordial. Upon check-in, the lady who waited on me was exceptional in her greetings and made me feel welcomed and wanted and appreciated. (She did not record that I was a rewards member however and caused me a little embarrassment later when i asked for a late checkout). November 20, 2013
Rated 5.0 out of 5.0 by personal type you are greeted each time you walk in door of HOLIDAY EXPRESS,room details always neat and clean. Almost feels like second home,perso to person service all the time,from sun up to sun down. November 15, 2013
Rated 5.0 out of 5.0 by Bed Sheets & Shower Tub Drain The First night (1 Nov) I did not sleep well at all because the linen was very course and or felt scratchy. The next morning I spoke with the front desk and asked them to change my sheets when housekeeping made their rounds. I was in Charlotte for the "tough mudder" obstacle race in Mount Pleasant NC, so I needed to get to bed early friday 1 Nov on my arrival and had to be up early on 2 Nov, the day of the race. The Shower drain did not work very well, thus while showering, I was in ankle deep water and had to constantly turn off the shower to let the tub drain. I informed the front desk upon checkout on 3 Nov. Overall - a good experience and would recommend to anyone. November 6, 2013
Rated 5.0 out of 5.0 by Convenience for my work travel Great location for work, rooms are nice and comfortable. Have stayed at this hotel several times and will continue to do so. Always clean, comfortable beds and great breakfast. Pleasant staff who is always very accommodating. November 1, 2013
Rated 4.0 out of 5.0 by Very nice stay Nice property. Huge room--- Two queen bedroom suite, Including a kitchenette, sofa area and desk. Great for a family. Good location. Pillows need major replacement-- feels like Lima beans next to your head. Other than that, nice stay. October 25, 2013
Rated 3.0 out of 5.0 by Comfortable hotel but Desk Staff not trained Stay was ok but very frustrated with the desk staff. They were running a special for 5,000 extra points per night for about $30 more a night with a 4 night max = 20,000 points but several of the staff could not figure out how to change my room in their system. Finally the day before I leave one of them figures it out then the manager over ruled and said it was for only 1 night but I had stayed for 5 nights and lost all the extra points - special stated up to 4 nights. The manager never tried to contact me! Propably pick a different HI Express in Charlotte next trip. October 24, 2013
Rated 5.0 out of 5.0 by Restful stay Attentive staff, clean rooms, and great breakfast. Will be back. October 20, 2013
Rated 5.0 out of 5.0 by So Pleasantly Surprised Most comfortable sleep EVER for me at a hotel. A wedding weekend...and we were frantic messes...and your front desk staff was delightful! October 10, 2013
Rated 5.0 out of 5.0 by Great Service Although check-in is not until 3:00 they had my room cleaned & I was able to check-in earlier. It was nicely sized and very tidey. Breakfast the next morning was good and filling. The staff was very friendly especially when I kept calling about the printer ( my error). If I'm in the area again, I will not hesitate to stay. Oh yeah, there's plenty of stores and restaurants nearby. Being a northern girl I was more than delighted to see Krispy Kreme right across the street! October 9, 2013
Rated 5.0 out of 5.0 by Comfortable room, great location This was in a great location for us in town for a wedding. Bed was comfortable, room was clean, but no fridge or microwave. Breakfast was nice and staff was very friendly and helpful. We had a large group and they were very accomodating. October 7, 2013
Rated 4.0 out of 5.0 by Clean and Friendly For the money this is a clean and new hotel. Several decent restaurants within a mile (Outback, Buff Wild wings, Bonefish, etc, etc). Convenient and clean. September 9, 2013
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