Rated 4.5 out of 5 by 113
Rated 1.0 out of 5.0 by Vuth Would NOT RECOMMEND!!!
I was please with the staff service. They are friendly and helped me with my FedEx shipment. I am not at all happy with the condition of the hotel and would not recommend it to anyone to stay there. The hotel is old and needs major renovations. The hallway to the rooms was warm and musty. The room looked decent but the bed dressing has a very sweaty odor. I had to spray my cologne to mask the smell. Not sure if it was clean or just washed without enough bleach or detergent.
August 30, 2013
Rated 5.0 out of 5.0 by Travelin4321 Felt like family!
Everyone was great, staff takes great care of you and met all our needs.
August 30, 2013
Rated 5.0 out of 5.0 by TravelerAZ Perfect!
Very comfy n quiet, the best service, neat n clean, close to restaurants, we'll stay again.
August 22, 2013
Rated 5.0 out of 5.0 by Tims612 Service
Barbara was the front desk person when I arrived. Throughout the evening she was extremely helpful, pleasant and professional. You should clone her and watch your customer scores shoot up
Tim S .
August 17, 2013
Rated 4.0 out of 5.0 by BernieJD Convenient Location.
We chose this hotel because of the convenience to our destinations in and around the Charlotte area. The property was clean, the staff friendly and helpful. The only issue were the bed pillows, they had better days and needed to be switched out for new.
August 16, 2013
Rated 4.0 out of 5.0 by 1emilytennis Needed a fridge
Nice just needed a hotel. I wish there were alcoholic beverages available.
August 4, 2013
Rated 5.0 out of 5.0 by lsilva Great service
Friendly and helpful staff, comfortable and clean rooms, nice gym and indoor swimming pool.
July 29, 2013
Rated 3.0 out of 5.0 by RussellRM Location
Not a convenient entry/exit to go out and return. Guess it is okay if one just checks in, stays the night, and departs.
July 29, 2013
Rated 5.0 out of 5.0 by kathie4 great service and quiet room
We enjoyed our stay. Room was pretty quiet and staff was excellent. Very courteous. Room was very clean.
July 23, 2013
Rated 5.0 out of 5.0 by BGMajor Great Service and Location
The staff make you feel right at home! It is my home away from home.
July 17, 2013
Rated 2.0 out of 5.0 by bolo743 Hotel and rooms
Need remodeling, small bathroom, poor bedding and seating.
July 16, 2013
Rated 5.0 out of 5.0 by DonnaFree8 Consistency in each stay.
You can't go wrong with Holiday Inn Express. I love the consistency -- everything as I expect it to be. The front desk staff -- Barbara and Nadia were so very helpful. We had to go back a week later, and they addressed us by our names as we came through the door, before we checked in. Location is great -- many good restaurants nearby.
July 1, 2013
Rated 5.0 out of 5.0 by Traci003 Friendly staff and clean hotel
It had been many, many years since we had stayed at a Holiday Inn. I must say my husband and I were pleasantly surprised. The staff was both friendly and professional. The rooms and facilities were clean. The mattress was too firm for my taste but perfect for my husband. We were so busy with my daughter's games which made the breakfast bar was perfect for eating on the run. The location was close to great shopping centers and multiple restaurants. We will undoubtedly stay at this hotel chain in the future.
June 28, 2013
Rated 4.0 out of 5.0 by kuhnie Business Travel
Love the hotel and location. Excellent hotel staff. My only complaint is the WiFi service could be better with a stronger signal. The chairs in the rooms are uncomfortable seem to slant forward with a low back. Might look good but overall worthless when trying to sit and watch Tv.
June 25, 2013
Rated 5.0 out of 5.0 by Jcbhla Best hotel in the holiday inn organization !
Chavon was wonderful as well all other staff.
Rooms are always clean .
June 14, 2013
Rated 5.0 out of 5.0 by thbrown223 Excellent place to stay
This hotel was absolutely beautiful! The hotel staff were professional and accommodating. Rooms were clean and comfortable. The beds were extremely comfortable. There were several amenities available for all hotel guests. I will stay nowhere else when I visit Charlotte, NC.
June 9, 2013
Rated 1.0 out of 5.0 by awfulending Everything typical and fine until early morning call
Everything was typical about this stay and with the Holiday Inn Express up until an early morning phone call. The phone call came from a family member also staying there and not an employee to let us know that our vehicle and theirs and 18 others had been broken into!! Apologies were made but noone went out of their way to try and help the guests out. We had to go to them for brooms, trash bags (to cover windows), tape, and anything else that might have been needed. We even cleaned the glass up in the parking lot. Having a background in working at hotels, I would have thought that someone would have been out checking with the guests and seeing if there was anything that they could do to help out. Still concerned as to why the whole thing went unnoticed on night shift. Afterall, there are cameras and it was 20 vehicles total!!
June 7, 2013
Rated 5.0 out of 5.0 by haworth one of the best
One of the nicest Holiday Inn Express locations I've stayed at. Great room, clean, good location, great friendly staff. Thanks Nelly ! Only complaint was no bacon or sausages at breakfast. Would definitely stay here again.
June 6, 2013
Rated 5.0 out of 5.0 by 26runner Great Stay
The staff at this location was fast and friendly. Felt like I was at home!
May 29, 2013
Rated 5.0 out of 5.0 by AB05172013 Great location to rest
I came in for business at the Charlotte Motor Speedway All Star Race May 2013.
Upon checking in I met with Nadia, an attractive young lady with an infectious smile and personality. She made the check in process very smooth and passed lots of information about the hotel such as breakfast, etc without coming across as robotic. She is an asset to this location.
I enjoyed the stay and look forward to returning.
May 24, 2013
Rated 3.0 out of 5.0 by Zul0996 Internet Access is poor
the one big issue I had at this hotel was the Internet Access. In room access was terrible. Once you left the room it was OK. Connection kept dropping.
May 15, 2013
Rated 5.0 out of 5.0 by BenB Overall comfortable stay.
Had an enjoyable visit and stay. Planned to stay one night but added a second night with ease. Very professional and friendly staff.
May 11, 2013
Rated 5.0 out of 5.0 by birdlover1211 Welcoming and wonderful staff & great room & comfy bed!
I am never disappointed with my stays at this hotel. I have been there, fairly often, recently, and always have a great room, enjoy the staff who are very caring of me and the breakfast is great, too.
My visits are short & I am not there long, but I can't imagine staying anyplace else.
Thanks for a job well done!
April 25, 2013
Rated 5.0 out of 5.0 by BGMajor Awesome Location
This is a great location for business travel. It is close to everything.
April 21, 2013
Rated 4.0 out of 5.0 by NY14Life Happy Camper
I had a very comfortable and relaxing stay. Our room and bed was very comfy,modern and clean. I stayed at hotel with my family for 6 days and everything was good. The breakfast selection got a little boring day after day but overall it was great. I will stay here again
April 14, 2013
Rated 5.0 out of 5.0 by birdlover1211 Wonderful room and friendly and helpful staff.
I always feel so warmly welcomed when I arrive. I LOVE my "home away from home". My room was spacious, spotlessly clean and the bed was VERY comfy. Always enjoy the breakfast, too. The Sweet Shop has great offerings, some of which I took advantage of. I do feel like the staff are my friends, since I stay there quite often and know a few of them, by now, and one even helped me lift my suit case into my trunk. I can't say enough about my satisfying stays at this Holiday Inn Express. It's simply "new and nice" with a wonderful staff to put the "icing on the cake."
March 27, 2013
Rated 5.0 out of 5.0 by Ed62 Good place to stay, excellent staff
I was disappointed that we had no fridge. Clean and quite. Would stay again.
March 2, 2013
Rated 5.0 out of 5.0 by basketball52 Exceptional Staff
In thirty five years of travel with groups, I have never received more exceptionally excellent customer service. Shiovhan and the rest of the staff went out of their way to ensure that we had everything that we need.
Also,very, Very clean hotel
February 28, 2013
Rated 5.0 out of 5.0 by NCLefty Welcoming staff and well appointed room
We were warmly greeted and upgraded. We were warmly welcomed and that attitude lasted throughout our stay. We were identified by NAME each time we walked through the reception area.
Breakfast was above ave for the HIX and the dining room was large enough to accommodate all the guests.
Room and amenities were a plus for both nights. Other than a bit far out from the city, we will definitely stay here on our next trip
February 27, 2013
Rated 5.0 out of 5.0 by hfmichael43 Awesome Hotel over and over
I'm a business traveller and stay frequently at this property. Front desk, house keeping and food & beverage staff are friendly, welcoming and remember me!!! Customer service isn't that difficult to achieve with a staff like this at the Matthews, NC property. I've worked in hospitality jobs while putting myself through college and appreciate that it can be a very thankless job! Clean rooms and clean lobby too!!! Kudos to management and staff for getting it right at this location. I will be back!!!
February 27, 2013