Rated 4.3 out of 5 by 39
Rated 4.0 out of 5.0 by Jim46410 Always a good stay
The staff is very friendly, the facilities are well taken care of. Mattoon has some chain restaurants that other HIE's don't have in the same general area. Come here for work once a month.
December 8, 2013
Rated 1.0 out of 5.0 by SilverEagle Rude desk clerk
I've never stayed at a Holiday Inn Express that had such rude desk clerks. When I arrived, no one was at the front desk. I waited for a minute or two, then called out if anyone was here. A young man came around the corner and acted as though I had bothered him at something. The only things he said to me was an explanation of what to initial and sign on the check in form, and then "you need a bottled water for being a Priority Club member?" (exact words).
Watch out for the utensils at the breakfast, too. They store the tongs for grabbing the biscuits on top of the biscuits themselves, right under the warming lamps. I burned a finger while picking up the tongs.
I passed by this hotel on my return trip through central Illinois and stayed at the Hotel across the street. I travel through here twice weekly, the Hotel Inn across the street will get my business from now on.
December 6, 2013
Rated 4.0 out of 5.0 by peterepete great service
the staff was great and the room very clean. I would go back if in the area
November 4, 2013
Rated 4.0 out of 5.0 by Tesla61 Good Stay
The toilet in our initial room hadn't been cleaned or flushed. When we called the desk, we were immediately moved to another room along with profuse apologies from the manager.
We didn't eat breakfast at the hotel
November 4, 2013
Rated 5.0 out of 5.0 by Richard77 Great stay
Great stay. Always a good experience at this hotel.
October 22, 2013
Rated 5.0 out of 5.0 by scott225 Great Place to Stay!
This hotel is clean and the staff is great! I have stayed at several other locations in Mattoon and this one is by far the best.
October 14, 2013
Rated 5.0 out of 5.0 by CPAVIC As advertised
Hotel and grounds in excellent condition. Close access to restaurants, shopping, and I57. Staff friendly and attentive. Internet and daily newspapers an added plus. Breakfast was plentiful with many choices. Bacon not the best. We will use this facility whenever we are in Mattoon.
October 7, 2013
Rated 1.0 out of 5.0 by avisitor2013 Cancelled my reservation
My reservation was made approx. 10 months in advance. When I arrived, I had no room & was told central reservations had cancelled my reservation the day prior (I later called Central Reservations and they showed my reservation still open). I was sent to a competitor's hotel about 5 miles away on Mattoon Holiday Inn's expense. The room was OK, but I was next to a room with 2 dogs howling. Not a restful time.
When I talked to Central Reservations, the reservationinst asked if I woul like to be contacted by the Manager at Mattoon & I said, "Yes". I was told that it would happen within 48 hours. Five days later, I received this survey thanking me for my stay & asking how it was, as if I actually had stayed there. I'm thinking that I was NOT a valued customer. ikely won't stay there again.
October 3, 2013