Rated 4.4 out of 5 by 37
Rated 4.0 out of 5.0 by peterepete great service
the staff was great and the room very clean. I would go back if in the area
November 4, 2013
Rated 4.0 out of 5.0 by Tesla61 Good Stay
The toilet in our initial room hadn't been cleaned or flushed. When we called the desk, we were immediately moved to another room along with profuse apologies from the manager.
We didn't eat breakfast at the hotel
November 4, 2013
Rated 5.0 out of 5.0 by Richard77 Great stay
Great stay. Always a good experience at this hotel.
October 22, 2013
Rated 5.0 out of 5.0 by scott225 Great Place to Stay!
This hotel is clean and the staff is great! I have stayed at several other locations in Mattoon and this one is by far the best.
October 14, 2013
Rated 5.0 out of 5.0 by CPAVIC As advertised
Hotel and grounds in excellent condition. Close access to restaurants, shopping, and I57. Staff friendly and attentive. Internet and daily newspapers an added plus. Breakfast was plentiful with many choices. Bacon not the best. We will use this facility whenever we are in Mattoon.
October 7, 2013
Rated 1.0 out of 5.0 by avisitor2013 Cancelled my reservation
My reservation was made approx. 10 months in advance. When I arrived, I had no room & was told central reservations had cancelled my reservation the day prior (I later called Central Reservations and they showed my reservation still open). I was sent to a competitor's hotel about 5 miles away on Mattoon Holiday Inn's expense. The room was OK, but I was next to a room with 2 dogs howling. Not a restful time.
When I talked to Central Reservations, the reservationinst asked if I woul like to be contacted by the Manager at Mattoon & I said, "Yes". I was told that it would happen within 48 hours. Five days later, I received this survey thanking me for my stay & asking how it was, as if I actually had stayed there. I'm thinking that I was NOT a valued customer. ikely won't stay there again.
October 3, 2013
Rated 1.0 out of 5.0 by rldad1 No room at the Inn
I had a confirmed reservation for a handicapped room for one night. After an 8 hour drive I arrived to find out, according to the staff on duty, that they gave my room away to someone who walked in and said they were going to stay more than one night. Apparently they do not know what a confirmed reservation means. My wife , who is severely handicapped, could not use the toilet in the room they gave us without my help, due to no bars and she could not clean up. In addition, her walker barely could move in the room. We specifically made reservations well in advance to ensure that we had a handicapped accessible room. If Holiday Inns do not choose to recognize confirmed reservations then we will have to use a competitor who does. I was never acknowledged as a Rewards Club member and when I looked at my bill, I discovered that they had used an incorrect Rewards number. I will never go back to this property again. This is a nice place but you can't trust them.
October 2, 2013
Rated 5.0 out of 5.0 by Decede Enjoyed our stay!
Absolutely positive experience at the Matoon Holiday Inn Express. Staff pleasant & efficient. Room & bath both spacious & clean. Loved the Bath & Body Works toiletries! Breakfast buffet was a plus, with nice selection of food for the space allotted. I would definitely recommend this establishment & will stay here again if ever in this area! Only one small complaint. No vent fan in bathroom & bathroom mirror fogged up terribly from the shower steam.
September 29, 2013