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Rated 4.4 out of 5 by 47 reviewers.
Rated 4.0 out of 5.0 by Always a good stay The staff is very friendly, the facilities are well taken care of. Mattoon has some chain restaurants that other HIE's don't have in the same general area. Come here for work once a month. December 8, 2013
Rated 1.0 out of 5.0 by Rude desk clerk I've never stayed at a Holiday Inn Express that had such rude desk clerks. When I arrived, no one was at the front desk. I waited for a minute or two, then called out if anyone was here. A young man came around the corner and acted as though I had bothered him at something. The only things he said to me was an explanation of what to initial and sign on the check in form, and then "you need a bottled water for being a Priority Club member?" (exact words). Watch out for the utensils at the breakfast, too. They store the tongs for grabbing the biscuits on top of the biscuits themselves, right under the warming lamps. I burned a finger while picking up the tongs. I passed by this hotel on my return trip through central Illinois and stayed at the Hotel across the street. I travel through here twice weekly, the Hotel Inn across the street will get my business from now on. December 6, 2013
Rated 4.0 out of 5.0 by great service the staff was great and the room very clean. I would go back if in the area November 4, 2013
Rated 4.0 out of 5.0 by Good Stay The toilet in our initial room hadn't been cleaned or flushed. When we called the desk, we were immediately moved to another room along with profuse apologies from the manager. We didn't eat breakfast at the hotel November 4, 2013
Rated 5.0 out of 5.0 by Great stay Great stay. Always a good experience at this hotel. October 22, 2013
Rated 5.0 out of 5.0 by Great Place to Stay! This hotel is clean and the staff is great! I have stayed at several other locations in Mattoon and this one is by far the best. October 14, 2013
Rated 5.0 out of 5.0 by As advertised Hotel and grounds in excellent condition. Close access to restaurants, shopping, and I57. Staff friendly and attentive. Internet and daily newspapers an added plus. Breakfast was plentiful with many choices. Bacon not the best. We will use this facility whenever we are in Mattoon. October 7, 2013
Rated 1.0 out of 5.0 by Cancelled my reservation My reservation was made approx. 10 months in advance. When I arrived, I had no room & was told central reservations had cancelled my reservation the day prior (I later called Central Reservations and they showed my reservation still open). I was sent to a competitor's hotel about 5 miles away on Mattoon Holiday Inn's expense. The room was OK, but I was next to a room with 2 dogs howling. Not a restful time. When I talked to Central Reservations, the reservationinst asked if I woul like to be contacted by the Manager at Mattoon & I said, "Yes". I was told that it would happen within 48 hours. Five days later, I received this survey thanking me for my stay & asking how it was, as if I actually had stayed there. I'm thinking that I was NOT a valued customer. ikely won't stay there again. October 3, 2013
Rated 1.0 out of 5.0 by No room at the Inn I had a confirmed reservation for a handicapped room for one night. After an 8 hour drive I arrived to find out, according to the staff on duty, that they gave my room away to someone who walked in and said they were going to stay more than one night. Apparently they do not know what a confirmed reservation means. My wife , who is severely handicapped, could not use the toilet in the room they gave us without my help, due to no bars and she could not clean up. In addition, her walker barely could move in the room. We specifically made reservations well in advance to ensure that we had a handicapped accessible room. If Holiday Inns do not choose to recognize confirmed reservations then we will have to use a competitor who does. I was never acknowledged as a Rewards Club member and when I looked at my bill, I discovered that they had used an incorrect Rewards number. I will never go back to this property again. This is a nice place but you can't trust them. October 2, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay! Absolutely positive experience at the Matoon Holiday Inn Express. Staff pleasant & efficient. Room & bath both spacious & clean. Loved the Bath & Body Works toiletries! Breakfast buffet was a plus, with nice selection of food for the space allotted. I would definitely recommend this establishment & will stay here again if ever in this area! Only one small complaint. No vent fan in bathroom & bathroom mirror fogged up terribly from the shower steam. September 29, 2013
Rated 5.0 out of 5.0 by Only one night. We only stayed one night but were very pleased with everything. September 24, 2013
Rated 5.0 out of 5.0 by Great place to stay Had a very nice stay, Nice Clean rooms comfortable beds, and great service. Nice showers. Good breakfast, Nice pool. Would highly recommend. We will be back. September 23, 2013
Rated 5.0 out of 5.0 by great service from Had a room when my wife and I needed one. I will be staying at Holiday Inn when I travel. September 9, 2013
Rated 4.0 out of 5.0 by I would go back again My family booked 8 rooms for two nights. We were all very pleased with the staff, rooms, and amenities. The pool was great. The breakfast was the best I have ever had at any hotel. We did notice some dogs in the hotel. I understand that the hotel is pet friendly and I am a dog lover. However, two of our family had fleas in their beds. I am sure that the staff will address this issue. We will use this hotel again regardless of this issue. Thanks for an over all great stay! September 5, 2013
Rated 4.0 out of 5.0 by Friendly and clean I enjoyed my 2-day business stay at the Mattoon, IL Holiday Inn Express. Fromt desk was friendly and the breakfast was hot and very tasty. August 21, 2013
Rated 5.0 out of 5.0 by Great Accomodation and Pleasant Staff The staff was very welcoming. The continental breakfast was wonderful. I enjoyed the cookies available at the front desk. I also enjoyed having the morning paper available outside the room of each guest in the morning. I highly recommend the Holiday Inn Express in Mattoon. I will definitely stay there again. August 20, 2013
Rated 4.0 out of 5.0 by Very noisy The people there were great but my room was next to the stairway and every time someone used it it sounded like they were going to come thru the wall into my room and in the morning it sounded like there was a party dancing on my head. I know you can't make people be quiet but I've stayed at a lot of these motels and don't have this problem. August 11, 2013
Rated 5.0 out of 5.0 by Comfortable and Clean I found the room comfortable and clean with alot of amenities. Had plenty of breakfast foods, just not alot of low carb choices, just scrambled eggs 1 morning and scrambled eggs with ham 1 morning. The desk personnel were very friendly and helpful. Overall it would be a 9.9 in my book. August 2, 2013
Rated 3.0 out of 5.0 by not very welcoming We were told that we could not sit on the edge of the driveway the first night because we could not be in the roadway, but the next night an entire team blocked the driveway and barbecued in the parking lot. The entire team sat in the way of all traffic and nothing was said to them. The breakfast choices never changed. The pool was supposed to be closed to children after 10pm but that was not enforced. July 27, 2013
Rated 3.0 out of 5.0 by Mattoon visit Had a pleasant overnight visit here. Check-in staff was nice, lobby and outside was clean. My room was nice and clean, bed and pillows were very comfortable. TV had some HD channels too. I also used one of the treadmills in the fitness center, no issues there. Only problem was at the nearby Buffalo Wild Wings, poor service there. July 22, 2013
Rated 5.0 out of 5.0 by Best Hotel I have ever stayed in!! Our two week stay in Mattoon at the Holiday Inn Express was perfect. I never met one staff that was not welcomeing, helpful and eager to please. Housekeeping went out of there way to clean our room on our schedule. The front desk was always smiling and ready to help in any way. I have stayed there every June since it was built and will continue to do so. Thanks for such a wonderful stay. June 24, 2013
Rated 5.0 out of 5.0 by Happy to stay here For a person which travels about 30-40 weeks a year, this is a great stay in a small area, but the hotel offers alll the big town amenities. Recommend to all. June 4, 2013
Rated 5.0 out of 5.0 by The staff was very professional and accomadating. The staff went above and beyond what was required to assist in making changes to my room reservations. June 1, 2013
Rated 5.0 out of 5.0 by Very nice hotel I normally stay in Effingham, but decided to stay in Mattoon on this trip. I found the hotel to be very nice, clean, comfortable and a good value. In addition, it is less crowded in Mattoon than Effingham. This will be my overnight stay from now on. May 30, 2013
Rated 5.0 out of 5.0 by Great place to stay Everything was clean and well taken care of. Love this Holiday Inn! May 27, 2013
Rated 5.0 out of 5.0 by Excellent Team Effort Front Desk, Housekeeping, Breakfast Service, this place runs like a clock!! Definitely will return and recommend to others. May 17, 2013
Rated 5.0 out of 5.0 by Very Nice Staff was very accomidating and plesent. Room was very clean and bed was comfortable. April 16, 2013
Rated 5.0 out of 5.0 by Weekend Stay Very nice newer hotel. Very clean and comfortable room. My only issue is that the breakfast room plastic ware is like I would expect in a gas station. It was very flimsy and not of what I expect from an IHC group hotel. April 15, 2013
Rated 5.0 out of 5.0 by Great Value We were able to relax, sleep soundly, and enjoy our time in the area. Comfy bed and clean room. The breakfast had lots of options and very tasty. We will definitely stay again. April 12, 2013
Rated 5.0 out of 5.0 by Great Place to Stay When in town for business I always stay at this Holiday Inn Express. They have treated me well, with great service, upgrade me when they can and the room is always clean and comfortable! I recommend it! April 1, 2013
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