Rated 4.5 out of 5 by 262
Rated 1.0 out of 5.0 by DebbieK0158 Staff
I booked my stay here due to coming to town to visit family. I usually stay at another hotel when I come to McAlester but I decided to try your hotel this time and I was very disappointed. The staff when I checked in and out was very rude and acted like I was a bother to her. The noise in the hotel was very loud with all the doors slamming. The beds were very hard and uncomfortable. I also had issue with the housekeeping staff turning the thermostat back up when we were out of the room. We stayed here 2 nights and when we came back to the room we had to turn the thermostat back down and someone when through my suitcase that I had zipped closed and was opened and my clothes were all tossed around in my suitcase. But I think the worst was when we went to leave the hotel, we went to the elevator and when it opened there was a housekeeper in there with her cart and she never offered to move over and just looked at us and went on down to the first floor. We had to wait on another elevator and when we walked out I handed the front desk person the cards and said thank you and she just looked at me and sounded hum. She never said thank you or I hope you enjoyed your stay. I was going to send this to the manager but decided to write it here instead so that other readers will know what to expect. I wont be staying here again.....signed very unhappy customer......
February 10, 2016
Rated 5.0 out of 5.0 by stateoktraveler Good Quality Stay
It was a good quality stay. Clean rooms, good service, great breakfast. Will be staying here again if I find myself in McAlester.
January 25, 2016
Rated 4.0 out of 5.0 by ArtBart Uninterested receptionist
The young lady checking us in seems totally uninterested in working. No personality, did not smile. Otherwise the facility was fine. And the staff the next morning checking us out were superb!
January 14, 2016
Rated 5.0 out of 5.0 by mjs12 Good Hotel
Good Hotel | Always stay at this property in McAlester
January 8, 2016
Rated 3.0 out of 5.0 by S&E, Taylor Texas Disapointing
We have stayed at the McAlester, Oklahoma Holiday Inn Express several times in the past as it is about half way on our trip. We have always had a good experience and the quality of the property has been very good until now. The room we were given was disappointing at best and should not have been rented to anyone. There were multiple rips in the carpeting and a used towel was left in the bathroom. We notified the front desk clerk concerning the carpeting, she took a note of the ripped carpeting and apologized but did not offer to change us to a new more acceptable room as their computer system was down due to the weather. Due to the weather we were unable to move to another hotel. . You need to do a better job, this property is slipping fast.
January 4, 2016
Rated 5.0 out of 5.0 by voodoo hot rodz 54 clean room comfortable bed
room very nice a lot of room great bed and linens clean bath room
December 28, 2015
Rated 5.0 out of 5.0 by VGZa Internet connection issues
Somehow internet connection (wifi) at McAlester site is below any acceptable level. I had no problem to connect to wifi at ANY other Holiday Inn Express sites while stayed at McAlester HIE 3 times recently and ALL 3 times I was not able to get connected to the internet. Hotel is great and I will stay in HIE elsewhere, but not in McAlester anymore
December 11, 2015
Rated 5.0 out of 5.0 by Beachguy78 Enjoyable Stay
Very nice hotel with nice staff. Comfortable bed and finally a comfortable pillow!!
December 9, 2015