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Rated 4.1 out of 5 by 131 reviewers.
Rated 3.0 out of 5.0 by Nice place with poor service. This is a nice hotel that's poorly run. I've stayed many times there's always been so-so service. This time there were no wash cloths in the room and none were sent up when asked for at the front desk. There airport shuttle service makes you wait 20 -30 minutes for pickup EVERYTIME. The hotel is 5 minutes away. I call and they always say they'll be there in 5 10 minutes. Never happens. I've waited as much as 1 hour for pickup once. The air conditioner in the room sounded like a freight train. I had to run it because it was 80 outside at night. Otherwise its great. The rooms are usually clean. The breakfast is the standard Holiday Inn fare but they have almost all the items out every morning (omelets, scrambled eggs, sausage and bacon, etc. all out every day). July 26, 2014
Rated 5.0 out of 5.0 by Excelente servicio y atención Excelente atención, gran servicio e inmejorable ubicación...!!! July 24, 2014
Rated 4.0 out of 5.0 by mcallen es un hotel perfectamente ubicado cerca de todo, con buenas instalaciones July 24, 2014
Rated 3.0 out of 5.0 by Hotel survey Overall the hotel was nice. Once again only disappointed that my room did not get cleaned in a timely manner. The bathroom needed some cosmetic repairs but other than that it was a very great stay. July 23, 2014
Rated 4.0 out of 5.0 by Great facility This hotel prides itself with a maintaining a great appearance and excellent customer service. The staff goes out of their way to make sure they attempt accommidate your needs. I have stayed here several times in the past couple of years, probably once a month for a duration of a week at a time. The parking lot is secure with a guard at night, and the rooms are excellent quality. Probably the only complaint I could come up with is that the beds are a little uncomfortable. July 23, 2014
Rated 5.0 out of 5.0 by Excellent Value for the Money I stayed at the Holiday Inn Express at McAllen (Airport/La Plaza Mall) for 5 days starting 4/14/14. Very neat & clean, comfortable bed, great on all services, good swimming pool (I saw kids having a blast, I wish I could join them) and good breakfast. The hotel van not only gives airport service, but anywhere around nearby, whether you want to shop, dine or visit some place. Front Desk is very helpful. I definitely will stay there, whenever I visit McAllen. July 22, 2014
Rated 5.0 out of 5.0 by Great service and excellent experience! First off I would like to thank the staff at the front desk, house keeping, maintenance personal and Brenda the hotel manager for making my experience at the Holiday Inn a great one. Spent a month and a half here and everyone went out of their way to make it a pleasant and enjoyable stay. The rooms were clean, pool was heated indoor and out door. The breakfast was really good and complimentary. Most important was all the staff was great and accommodating. Highly recommend the hotel if you are ever in McAllen or surrounding area. Thank you July 22, 2014
Rated 4.0 out of 5.0 buen hotel mi estancia con mi familia fue muy placentera nos hagrda usar los hoteles de holiday inn por su comodidad y por que esta localizado cerca de centros comerciales. July 22, 2014
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