Rated 4.2 out of 5 by 250
Rated 1.0 out of 5.0 by gatosk8 unacceptable treatment from hotel lobby staff and missing appliances
I am very dissapointed of this location first because the way I do reservations is through our company travel system, so how in the world the person at the lobby deny my wife to access the room even when she show the room confirmation and an ID of mine ?? my wife came first to the hotel to wait for me as I was delayed from a business trip, that as you may see I came from another Holiday Inn.
Because of that she had to wait about 4 hours driving around with my daughter until I arrive to McAllen near midnight. Why ?!?!?! This is not the first time I do this and now she was upset as well as my daughter and obviously I was the same once she told me what just happened.
And the next day, found that there was not a microwave on my room and no one was able to explain why or get a replacement for me. Then I went to the breakfast area and to my surprise there was not a microwave there too !!! and one of the hotel personnel was sooo kind to help me with my oatmeal .....
this is definitely not good and not acceptable. Specially when I came from a week stay on another HI where the experience was completely different in the good way.
March 27, 2015
Rated 5.0 out of 5.0 by DAMIAN2011 all around great service and great bedding
since we arrived the front desk person was excellent with info. on our stay and provided info on how to get where I needed to go. our room was excellent also the bed and pillows were awesome.
March 26, 2015
Rated 5.0 out of 5.0 by Suyam Estancia
Conveniente para visita rapida a Mcallen Se recomienda para viaje de compras o tramites de uno o dos dias
March 25, 2015
Rated 5.0 out of 5.0 by Jason9909 Business Travel
I held a meeting at this hotel for business training purposes. I was greeted with warm smiling faces and was well taken care of the entire day. Any requests I had were met immediately and delivered with a smile.
March 23, 2015
Rated 2.0 out of 5.0 Guest Room
The room was dirty with large stains on the carpet. The towels were old and needed to be replaced years ago as well as the mattresses, sheets and bed spreads. Does not deserve to have the Holiday Inn logo on the building. The price for this stay was 50% higher than in previous stays at this same hotel.
March 22, 2015
Rated 5.0 out of 5.0 by TXBus1ne$$Man Pleasant
The stay was very accommodating for the quick business trip I was taking to the area.
March 22, 2015
Rated 2.0 out of 5.0 by Cjack72 Not what I expected
I have stayed at other HIE locations and must say I was disappointed by the feel and look of this location. I would not recommend this location or stay here again.
March 21, 2015
Rated 4.0 out of 5.0 by Karl 52 buen hotel, centrico, cerca del mall. buena alberca
cierto personal de recepción necesita mas entrenamiento.
hay alguna descoordinación de las camareras. a veces no hacen el cuarto y hay que llamar para que lo hagan.
la mayoría del personal muy amable y servicial.
March 18, 2015